What does an operations vice president do?
The responsibilities of an operations vice president will revolve around overseeing business operations and ensuring workforce and workflow efficiency through evaluations and providing strategic plans that would drive the company to meet its vision and mission. An operations vice president, in adherence to the company policies and regulations, also has the power to hire and train employees, even to execute disciplinary actions such as termination or suspension when necessary. Furthermore, an operations vice president also has discretion in reviewing and approving reports and requirements in various aspects such as budgeting and new policies.
Operations vice president responsibilities
Here are examples of responsibilities from real operations vice president resumes:
- Manage business unit SLA's, define annual goals, operating plans and budgets.
- Lead a team to use scrum and define, design, develop, and launch a new CRM platform.
- Manage resource allocation and utilization, and communicate results via reporting dashboards and ROI analysis.
- Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
- Create financial and sales reporting packages, implement CRM system and expand capabilities of ERP system by integrating additional modules.
- Provide oversight of initiatives, consolidate customer value add services, regulatory compliance programs including quality management/document control and SOX.
- Create executive dashboard with KPI measurements.
- Launch throughput per production hour KPI measurement program generating weekly results for each production department.
- Monitor the program for a safe and cost effective patient service delivery that is consistent with OSHA, D.O.H.
- Develop and monitor KPIs to ensure attainment of performance objectives.
- Standardize processes by documenting process flow utilizing ISO approve templates.
- Develop and implement extensive quality control procedures to meet ISO requirements.
- Design and evangelize unique cloud strategy for large enterprises and government agencies.
- Implement change management processes; identify KPIs, metrics/measurements, and risk identification/mitigation strategies.
- Establish organizations POS system, implement tracking system and inventory control procedures and reconciliation.
Operations vice president skills and personality traits
We calculated that 11% of Operations Vice Presidents are proficient in Customer Service, Oversight, and Project Management. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Operations Vice Presidents that have these skills listed on their resume here:
- Customer Service, 11%
Designed and implemented a comprehensive Certification Program for both technical and subscriber support, including staff of outsourced customer service partners.
- Oversight, 9%
Transitioned accounts to automated SWIFT messaging platform IntelliMatch and into reconciliation team operating model, vendor oversight and risk management framework.
- Project Management, 5%
Manage uniquely structured engineering/customer project management team cultivating entrepreneurship and innovative atmosphere.
- Process Improvement, 5%
Initiated time study evaluations to establish productivity rates; leveraged findings to drive process improvements that boosted productivity and reduced costs.
- Human Resources, 4%
Managed all accounting functions including daily accounts payable/receivable, multiple bank account reconciliation, member/donor communications, human resources and payroll.
- Continuous Improvement, 4%
Focus on transformation, value delivery, innovation, continuous improvement, change-management, education, engagement, and compliance management.
"customer service," "oversight," and "project management" are among the most common skills that operations vice presidents use at work. You can find even more operations vice president responsibilities below, including:
Communication skills. One of the key soft skills for an operations vice president to have is communication skills. You can see how this relates to what operations vice presidents do because "top executives must be able to convey information clearly and persuasively." Additionally, an operations vice president resume shows how operations vice presidents use communication skills: "developed and managed clients relations, communication plans, and customer support documentations and manuals. "
Leadership skills. Another soft skill that's essential for fulfilling operations vice president duties is leadership skills. The role rewards competence in this skill because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." According to an operations vice president resume, here's how operations vice presidents can utilize leadership skills in their job responsibilities: "recruited initially to provide financial operational leadership, analysis capabilities and implementation of new erp system. "
Problem-solving skills. For certain operations vice president responsibilities to be completed, the job requires competence in "problem-solving skills." The day-to-day duties of an operations vice president rely on this skill, as "top executives need to identify and resolve issues within an organization." For example, this snippet was taken directly from a resume about how this skill applies to what operations vice presidents do: "supervised professional services team that supports customized engineering solutions as well as global customer support. "
Time-management skills. Another crucial skill for an operations vice president to carry out their responsibilities is "time-management skills." A big part of what operations vice presidents relies on this skill, since "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." How this skill relates to operations vice president duties can be seen in an example from an operations vice president resume snippet: "served as project leader for conversion of the erp system on time and under budget. "
The three companies that hire the most operations vice presidents are:
- JPMorgan Chase & Co.52 operations vice presidents jobs
- Deloitte52 operations vice presidents jobs
- Sedgwick LLP52 operations vice presidents jobs
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Compare different operations vice presidents
Operations vice president vs. President & chief operating officer
A president/chief operating officer is responsible for monitoring the overall daily business operations and implementing corporate decisions for the company and its people's best interests. Presidents/chief operating officers regularly meet with the key executives and business partners to share corporate updates and strategize techniques to improve functions and increase the brand's image in the market. They review financial performance and reports, conduct data and statistical analysis, and lead initiatives that would increase the company's productivity and efficiency.
While similarities exist, there are also some differences between operations vice presidents and president & chief operating officer. For instance, operations vice president responsibilities require skills such as "customer service," "project management," "continuous improvement," and "financial statements." Whereas a president & chief operating officer is skilled in "strategic partnerships," "healthcare," "start-up," and "coo." This is part of what separates the two careers.
President & chief operating officers tend to make the most money working in the construction industry, where they earn an average salary of $197,924. In contrast, operations vice presidents make the biggest average salary, $167,073, in the hospitality industry.The education levels that president & chief operating officers earn slightly differ from operations vice presidents. In particular, president & chief operating officers are 5.1% more likely to graduate with a Master's Degree than an operations vice president. Additionally, they're 1.2% more likely to earn a Doctoral Degree.Operations vice president vs. Assistant director of operations
An assistant director of operations is responsible for overseeing the effectiveness of the department's operational processes, ensuring that the policies provide the highest customer satisfaction and outputs. Assistant directors of operations strategize goals and objectives to reach departmental targets according to business functions and requirements. They also identify training opportunities and programs to increase the productivity and efficiency of the staff. An assistant director of operations monitors the cost and expenses report, allocates resources, and develop business plans that would increase revenues for the business.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that operations vice president responsibilities requires skills like "continuous improvement," "risk management," "logistics," and "regulatory compliance." But an assistant director of operations might use other skills in their typical duties, such as, "patients," "direct supervision," "professional development," and "facility management."
Assistant directors of operations may earn a lower salary than operations vice presidents, but assistant directors of operations earn the most pay in the government industry with an average salary of $80,936. On the other hand, operations vice presidents receive higher pay in the hospitality industry, where they earn an average salary of $167,073.In general, assistant directors of operations achieve similar levels of education than operations vice presidents. They're 0.7% less likely to obtain a Master's Degree while being 1.2% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for operations vice presidents in the next 3-5 years?
Eric Olsen
Professor, Industrial Technology and Packaging, Orfalea College of Business
Operations vice president vs. Director of business operations
The position of a director of business operations involves the direction and coordination of an organization. It is the main responsibility of the directors of operations to oversee the profitability and overall growth of their organization. Their job includes staff management, department supervision, goods production, and expense control. They handle the company's resources, create and implement an operational plan, and make sure that the procedures are executed properly. The skills necessary for this position include leadership skills, management skills, customer service, and communication skills.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from operations vice president resumes include skills like "strategic plan," "regulatory compliance," "on-time delivery," and "management system," whereas a director of business operations is more likely to list skills in "patients," "financial management," "excellent interpersonal," and "business strategy. "
Directors of business operations make a very good living in the manufacturing industry with an average annual salary of $127,932. On the other hand, operations vice presidents are paid the highest salary in the hospitality industry, with average annual pay of $167,073.directors of business operations typically earn higher educational levels compared to operations vice presidents. Specifically, they're 5.2% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Operations vice president vs. Senior director, operations
The senior director of operations generally works with other managers to set goals for the future of the company and evaluates performance to check whether certain goals are achieved. They are responsible for making sure that operational processes are within the prescribed budget and timeline. Also, they oversee, implement, and evaluate operation processes and procedures to see if they comply with the set standards and procedures of the company. Additionally, they lead in developing strategies and implementation plans to enhance and standardize all units of operations.
Types of operations vice president
Updated January 8, 2025
