What Does an Operations Vice President Do?

The responsibilities of an operations vice president will revolve around overseeing business operations and ensuring workforce and workflow efficiency through evaluations and providing strategic plans that would drive the company to meet its vision and mission. An operations vice president, in adherence to the company policies and regulations, also has the power to hire and train employees, even to execute disciplinary actions such as termination or suspension when necessary. Furthermore, an operations vice president also has discretion in reviewing and approving reports and requirements in various aspects such as budgeting and new policies.

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Operations Vice President Responsibilities

Here are examples of responsibilities from real operations vice president resumes representing typical tasks they are likely to perform in their roles.

Manage business unit SLA's, define annual goals, operating plans and budgets.
Lead a team to use scrum and define, design, develop, and launch a new CRM platform.
Manage resource allocation and utilization, and communicate results via reporting dashboards and ROI analysis.
Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
Create financial and sales reporting packages, implement CRM system and expand capabilities of ERP system by integrating additional modules.
Provide oversight of initiatives, consolidate customer value add services, regulatory compliance programs including quality management/document control and SOX.
Create executive dashboard with KPI measurements.
Launch throughput per production hour KPI measurement program generating weekly results for each production department.
Monitor the program for a safe and cost effective patient service delivery that is consistent with OSHA, D.O.H.
Develop and monitor KPIs to ensure attainment of performance objectives.
Standardize processes by documenting process flow utilizing ISO approve templates.
Develop and implement extensive quality control procedures to meet ISO requirements.
Design and evangelize unique cloud strategy for large enterprises and government agencies.
Implement change management processes; identify KPIs, metrics/measurements, and risk identification/mitigation strategies.
Establish organizations POS system, implement tracking system and inventory control procedures and reconciliation.

Operations Vice President Job Description

Between the years 2018 and 2028, operations vice president jobs are expected to undergo a growth rate described as "as fast as average" at 6%, according to the Bureau of Labor Statistics. So if the thought "should I become an operations vice president?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of operations vice president opportunities that are projected to become available by 2028 is 150,600.

On average, the operations vice president annual salary is $163,076 per year, which translates to $78.4 an hour. Generally speaking, operations vice presidents earn anywhere from $106,000 to $249,000 a year, which means that the top-earning operations vice presidents make $144,000 more than the ones at the lower end of the spectrum.

Once you've become an operations vice president, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a president & chief operating officer, assistant director of operations, director of business operations, and senior director, operations.

Learn More About Operations Vice President Job Descriptions

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12 Operations Vice President Resume Examples

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Janice Garcia Operations Vice President Contact Information New York, NY (580) 555-3255 jgarcia@example.com Skills Financial Statements Oversight Business Operations Facility Performance Management Procedures Financial Management ERP Customer Service Property Management Employment History Operations Vice President 2018 - Present Charles Schwab New York, NY Compile information about new accounts, enter account information into computers, and file related forms or other documents. Led key functions such as Risk Operations, Dispute Resolution, Project Management, and Technology Support. Developed balancing and reconciliation procedures as well as marketing strategies. Finance Vice President 2008 - 2018 Charles Schwab New York, NY Accomplished in Material Resource Planning (MRP) and ERP procedures and computer software. Assist in the development of Risk Governance Control information risk services on behalf of the overall Information Risk Management strategy. Director Of Administration & Finance 2007 - 2008 American International Group Bronxville, NY Reviewed other team members' workpapers, interrogatories, and financial statements. Documented US GAAP differences from IFRS and CCAR from Basel solvency requirements. Lead Contact for Annual CPA Audit. Established company policy and strategy, as well as its 3 to 5-year business plans. Education Master's Degree Business 1995 - 1996 Monroe College Bronxville, NY Bachelor's Degree Accounting 1981 - 1984 Baruch College of the City University of New York New York, NY


Joseph Walker Operations Vice President Contact Info New York, NY (910) 555-0170 jwalker@example.com Skills ProceduresEmergencyBusiness DevelopmentJob DescriptionsBusiness OperationsRevenue GrowthQAHealthcareBusiness UnitsEnsure Compliance Employment History Operations Vice President 2020 - Present Projects New York, NY Facilitated corporate restructuring and ensured the foundation for optimal financial performance. Developed policies and procedures for the logistics and risk management plans to support 4 departments. Inspected medical facilities and equipment, and ensured emergency readiness complied with regulations. Developed and managed detailed business operations for customers' PCI compliance programs to ensure confidence and promote future contract expansions. Director 2018 - 2020 American International Group Bronxville, NY Acted as temporary portfolio manager for 5 months while position was open. Created project management training curriculum for over 200 domestic and international project managers and delivered using instructor-led and e-learning platforms. Selected by executive leadership to run AIG RiskLabs as Interim CEO/COO; promoted to permanent role within six months. Managed two direct reports on personal lines direct marketing team. National Director 2004 - 2007 Morgan Stanley New York, NY Defined success metrics and established key activities required for proper oversight of critical operations functions performed by third party vendors. Lead Cyber Security Program directly for the Global COO. Provided statewide oversight of a new operational area for the Department of Human Services / Vocational Rehabilitation Department, Business Operations. Education Master's Degree Business 2007 - 2008 Monroe College Bronxville, NY Bachelor's Degree Marketing 1991 - 1994 Pace University New York, NY


Lauren Davis Operations Vice President Chicago, IL (370) 555-5686 ldavis@example.com Experience Operations Vice President2013 - Present University of Illinois at Chicago•Chicago, IL Collaborate with business development, project management and software development teams to launch and grow services and customers. Provided retail sales leadership to all stores ensuring stated sales and profit goals were surpassed. Led risk management integration of acquisitions including recent merger with AMB Realty Corporation for all lines of insurance. Identify and elevate risk management issues; understand and adhere to compliance and regulatory policies. Provided professional financial and risk management expertise to business clients on their portfolios and corporate defined benefit plans. Director2008 - 2013 Bank of America•Chicago, IL Provided key Global AML program health metrics to Regulators, Executive Management, and various Lines of Business partners. Provided compliance advice and guidance to business partners in accordance with the '40 Act. Produce and distribute monthly Break Variance Reports to Senior Management detailing overall outages within specific Business Units. Named to the Board of Directors of a clean technology portfolio company. National Director1996 - 1997 Rite Aid•Providence, RI Provided advice on performance management, progressive discipline, and grievances. Directed 5 member team and $11M division in emerging markets and new business development for Golf and Cruise Line industries. Helped develop a strong field sales team that met and exceeded all initial sales goals. Handled client claims and assisted in customer service. Skills HealthcareRevenue GrowthPayrollProgram DevelopmentQAAnnual BudgetSpecial ProjectsProject ManagementDirect SupervisionBusiness Units Education Master's Degree Business1997 - 1998 DeVry University•Oakbrook Terrace, IL Bachelor's Degree Marketing1983 - 1986 Johnson & Wales University•Providence, RI

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Operations Vice President Skills and Personality Traits

We calculated that 11% of Operations Vice Presidents are proficient in Customer Service, Oversight, and Project Management. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Operations Vice Presidents that have these skills listed on their resume here:

Customer Service, 11%
Designed and implemented a comprehensive Certification Program for both technical and subscriber support, including staff of outsourced customer service partners.
Oversight, 9%
Transitioned accounts to automated SWIFT messaging platform IntelliMatch and into reconciliation team operating model, vendor oversight and risk management framework.
Project Management, 5%
Manage uniquely structured engineering/customer project management team cultivating entrepreneurship and innovative atmosphere.
Process Improvement, 5%
Initiated time study evaluations to establish productivity rates; leveraged findings to drive process improvements that boosted productivity and reduced costs.
Human Resources, 4%
Managed all accounting functions including daily accounts payable/receivable, multiple bank account reconciliation, member/donor communications, human resources and payroll.
Continuous Improvement, 4%
Focus on transformation, value delivery, innovation, continuous improvement, change-management, education, engagement, and compliance management.

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"customer service," "oversight," and "project management" aren't the only skills we found operations vice presidents list on their resumes. In fact, there's a whole list of operations vice president responsibilities that we found, including:

Arguably the most important personality trait for an operations vice president to have happens to be communication skills. An example from a resume said this about the skill, "top executives must be able to communicate clearly and persuasively" Additionally, other resumes have pointed out that operations vice presidents can use communication skills to "developed and managed clients relations, communication plans, and customer support documentations and manuals. "

Another trait important for fulfilling operations vice president duties is leadership skills. According to a operations vice president resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Here's an example of how operations vice presidents are able to utilize leadership skills: "recruited initially to provide financial operational leadership, analysis capabilities and implementation of new erp system. "

Management skills is also an important skill for operations vice presidents to have. This example of how operations vice presidents use this skill comes from a operations vice president resume, "top executives must shape and direct the operations of an organization" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "improved internal fda audit scores by instituting quarterly reviews of production paperwork and frequent management evaluations. "

A thorough review of lots of resumes revealed to us that "problem-solving skills" is important to completing operations vice president responsibilities. This resume example shows just one way operations vice presidents use this skill: "top executives need to identify and resolve issues within an organization" Here's an example of how this skill is used from a resume that represents typical operations vice president tasks: "supervised professional services team that supports customized engineering solutions as well as global customer support. "

As part of the operations vice president description, you might find that one of the skills that might be helpful to the job is "time-management skills." A operations vice president resume included this snippet: "top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals." This skill could be useful in this scenario: "served as project leader for conversion of the erp system on time and under budget. "

See the full list of operations vice president skills.

After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming an operations vice president. We found that 69.6% of operations vice presidents have graduated with a bachelor's degree and 14.9% of people in this position have earned their master's degrees. While most operations vice presidents have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every nine operations vice presidents were not college graduates.

Those operations vice presidents who do attend college, typically earn either a business degree or a finance degree. Less commonly earned degrees for operations vice presidents include a accounting degree or a management degree.

Once you've obtained the level of education you're comfortable with, you might start applying to companies to become an operations vice president. We've found that most operations vice president resumes include experience from Deloitte, JPMorgan Chase & Co., and Sedgwick LLP. Of recent, Deloitte had 52 positions open for operations vice presidents. Meanwhile, there are 52 job openings at JPMorgan Chase & Co. and 52 at Sedgwick LLP.

Since salary is important to some operations vice presidents, it's good to note that they are figured to earn the highest salaries at Altar'd State, RadioShack, and Community Health Systems. If you were to take a closer look at Altar'd State, you'd find that the average operations vice president salary is $216,022. Then at RadioShack, operations vice presidents receive an average salary of $211,052, while the salary at Community Health Systems is $208,862.

View more details on operations vice president salaries across the United States.

In general, operations vice presidents fulfill roles in the hospitality and finance industries. While employment numbers are high in those industries, the operations vice president annual salary is the highest in the hospitality industry with $167,073 as the average salary. Meanwhile, the health care and manufacturing industries pay $161,209 and $158,055 respectively. This means that operations vice presidents who are employed in the hospitality industry make 6.8% more than operations vice presidents who work in the finance Industry.

The three companies that hire the most prestigious operations vice presidents are:

JPMorgan Chase & Co.52 Operations Vice Presidents Jobs
Deloitte52 Operations Vice Presidents Jobs
Sedgwick LLP52 Operations Vice Presidents Jobs

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What President & Chief Operating Officers Do

A president/chief operating officer is responsible for monitoring the overall daily business operations and implementing corporate decisions for the company and its people's best interests. Presidents/chief operating officers regularly meet with the key executives and business partners to share corporate updates and strategize techniques to improve functions and increase the brand's image in the market. They review financial performance and reports, conduct data and statistical analysis, and lead initiatives that would increase the company's productivity and efficiency.

In this section, we compare the average operations vice president annual salary with that of a president & chief operating officer. Typically, president & chief operating officers earn a $48,906 higher salary than operations vice presidents earn annually.

While their salaries may differ, one common ground between operations vice presidents and president & chief operating officers are a few of the skills required in each craft. In both careers, employees bring forth skills like oversight, process improvement, and human resources.

As far as similarities go, this is where it ends because an operations vice president responsibility requires skills such as "customer service," "project management," "continuous improvement," and "financial statements." Whereas a president & chief operating officer is skilled in "strategic partnerships," "healthcare," "start-up," and "coo." So if you're looking for what truly separates the two careers, you've found it.

President & chief operating officers tend to make the most money in the construction industry by averaging a salary of $197,924. In contrast, operations vice presidents make the biggest average salary of $167,073 in the hospitality industry.

The education levels that president & chief operating officers earn is a bit different than that of operations vice presidents. In particular, president & chief operating officers are 5.1% more likely to graduate with a Master's Degree than an operations vice president. Additionally, they're 1.2% more likely to earn a Doctoral Degree.

What Are The Duties Of an Assistant Director Of Operations?

An assistant director of operations is responsible for overseeing the effectiveness of the department's operational processes, ensuring that the policies provide the highest customer satisfaction and outputs. Assistant directors of operations strategize goals and objectives to reach departmental targets according to business functions and requirements. They also identify training opportunities and programs to increase the productivity and efficiency of the staff. An assistant director of operations monitors the cost and expenses report, allocates resources, and develop business plans that would increase revenues for the business.

Now we're going to look at the assistant director of operations profession. On average, assistant directors of operations earn a $96,101 lower salary than operations vice presidents a year.

A similarity between the two careers of operations vice presidents and assistant directors of operations are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "oversight," and "project management. "

While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that operations vice president responsibilities requires skills like "continuous improvement," "risk management," "logistics," and "regulatory compliance." But an assistant director of operations might use skills, such as, "patients," "direct supervision," "professional development," and "facility management."

Assistant directors of operations may earn a lower salary than operations vice presidents, but assistant directors of operations earn the most pay in the government industry with an average salary of $80,936. On the other side of things, operations vice presidents receive higher paychecks in the hospitality industry where they earn an average of $167,073.

In general, assistant directors of operations study at similar levels of education than operations vice presidents. They're 0.7% less likely to obtain a Master's Degree while being 1.2% less likely to earn a Doctoral Degree.

How a Director Of Business Operations Compares

The position of a director of business operations involves the direction and coordination of an organization. It is the main responsibility of the directors of operations to oversee the profitability and overall growth of their organization. Their job includes staff management, department supervision, goods production, and expense control. They handle the company's resources, create and implement an operational plan, and make sure that the procedures are executed properly. The skills necessary for this position include leadership skills, management skills, customer service, and communication skills.

The director of business operations profession generally makes a lower amount of money when compared to the average salary of operations vice presidents. The difference in salaries is directors of business operations making $51,131 lower than operations vice presidents.

By looking over several operations vice presidents and directors of business operations resumes, we found that both roles utilize similar skills, such as "customer service," "oversight," and "project management." But beyond that the careers look very different.

Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from operations vice president resumes include skills like "strategic plan," "regulatory compliance," "on-time delivery," and "management system," whereas a director of business operations might be skilled in "patients," "financial management," "excellent interpersonal," and "business strategy. "

Directors of business operations make a very good living in the manufacturing industry with an average annual salary of $127,932. Whereas operations vice presidents are paid the highest salary in the hospitality industry with the average being $167,073.

Directors of business operations are known to earn higher educational levels when compared to operations vice presidents. Additionally, they're 5.2% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.

Description Of a Senior Director, Operations

The senior director of operations generally works with other managers to set goals for the future of the company and evaluates performance to check whether certain goals are achieved. They are responsible for making sure that operational processes are within the prescribed budget and timeline. Also, they oversee, implement, and evaluate operation processes and procedures to see if they comply with the set standards and procedures of the company. Additionally, they lead in developing strategies and implementation plans to enhance and standardize all units of operations.

Senior directors, operations tend to earn a lower pay than operations vice presidents by about $13,305 per year.

While their salaries may vary, operations vice presidents and senior directors, operations both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "oversight," and "project management. "

While some skills are shared by these professions, there are some differences to note. "financial statements," "risk management," "payroll," and "business plan" are skills that have shown up on operations vice presidents resumes. Additionally, senior director, operations uses skills like sr, customer satisfaction, service delivery, and operational support on their resumes.

Senior directors, operations earn a higher salary in the hospitality industry with an average of $155,611. Whereas, operations vice presidents earn the highest salary in the hospitality industry.

The average resume of senior directors, operations showed that they earn similar levels of education to operations vice presidents. So much so that the likelihood of them earning a Master's Degree is 4.2% more. Additionally, they're more likely to earn a Doctoral Degree by 0.0%.

What an Operations Vice President Does FAQs

Is Coo Higher Than Vice President?

No, a COO is not higher than the vice president because they are usually the same kind of position. There is essentially no difference between the COO and VP of operations. The difference in names varies typically because of your company's location, how it's organized, and what industry it's part of.

Who Does The Vice President Of Operations Report To?

The vice president of operations reports to the chief executive officer (CEO). They are the second-highest person after the CEO and often hold other names like COO (chief operations officer), operations director, and chief operations officer.

Have more questions? See all answers to common executive management questions.

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Updated October 2, 2020