VP of Casino Operations (International Experience)
Operations Vice President Job 28 miles from North Las Vegas
The Executive Vice President of Operations will provide leadership and direction for property operations. Specific areas of oversight include Hotel Operations, Food & Beverage, Catering & Banquets, Transportation, Retail, Spa & Salon, Guest Services, Facilities, all public areas, Nightlife, Golf Operations, and Horticulture. This position will establish short-and long-term operational goals for the property and will manage all operating costs, budgets, and forecasts to ensure that the property meets its stated financial goals while providing excellent guest service. The position is responsible for setting operational strategy and ensuring alignment with overall strategy; identifying and maximizing opportunities for operational departments and company success; maintaining all Company Values and standards; and ensuring excellent guest and team member experience. This position will be fully accountable for the financial performance, daily operations, guest satisfaction, and employee satisfaction for all areas of responsibility noted above.
JOB RESPONSIBILITIES:
Ensures the Company's core values, and property standards are implemented and applied:
Care about everyone and everything
Show never ending attention to detail
Take responsibility; don't leave it to others
Always strive to be better
Establishes and implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; implements changes required for improvement. Identifies key drivers of success.
Held accountable, to a very high degree, for departmental performance
Responsible for the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Accountable for the performance of team members under his/her area of responsibility.
Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
Ability to work effectively with local union partners and CBAs.
Creates and administers departmental operating budget and financial controls. Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.
Ensures departments deliver and maintain a maximum level of property-wide service and satisfaction.
Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
Oversees all hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within their area of responsibility. Creates a motivating environment.
Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
Reviews major contracts and selects systems for the department. Coordinates contract compliance, change orders and problem resolution. Uses strong negotiation, problem solving & decision-making skills. Consults with legal counsel as required.
Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
Manages multiple priorities simultaneously and meets deadlines.
Must have the ability to promote positive, fair, and ethical relations with all team members, guests, and other third parties.
Create an enthusiastic, energetic service-oriented culture and provide leadership in developing employee engagement strategies, leadership engagement, and employee communication plans and activities.
Act as a role model of the Company Brand and effectively engaging and communicating with team members, as well as selecting, mentoring, and managing the performance of property leadership.
Provide leadership in the development and execution of the property's marketing plans to optimize revenue and hotel mix.
Review daily, weekly and monthly financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Direct, plan, and implement property and/or business unit policies, guidelines and procedures as necessary to maximize returns and achieve productivity objectives.
Analyze operations to evaluate performance of the team in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy changes.
Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
Works with safety as a priority and follow department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration, or a license issued by the Nevada Gaming Board.
Education and/or Experience:
Bachelor's Degree or above in a related field or equivalent experience required.
Minimum 10 years of Gaming and Hospitality experience, 7 years in a leadership role required.
Must have International Experience
Requires basic computer skills and knowledge of Microsoft Office.
Candidate must have experience with planning and project management.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Knowledge of union as well as non-union working environments preferred.
Director of Operations
Operations Vice President Job 28 miles from North Las Vegas
About the Company - APR Consulting, Inc. has been engaged to identify a Director of Operations
About the Role - The Director of Operations is responsible for managing and overseeing all aspects of casino operations, including Slots, Food and Beverage, Lodge, Table Games, Sports Book, Bingo, and the Event Center. The role requires fostering positive engagement with team members and guests to consistently exceed profitability, satisfaction, and compliance goals.
Responsibilities
Budget Management: Develop, monitor, and manage budgets in collaboration with the MLC Management Team, Tribal Council, and SGEC CFO to meet or exceed financial goals.
Team Engagement & Development: Build strong relationships with managers, team members, and guests through active listening, engagement, and appropriate action. Mentor managers and team members to foster a positive workplace that emphasizes trust, respect, diversity, and inclusion. Assess, inspire, and support department managers to optimize team performance.
Policy & Compliance: Enforce policies and procedures in a way that educates, builds confidence, and instills accountability. Ensure adherence to Class II and Class III Tribal, State, and Federal regulations, as well as internal SGEC policies, safeguarding the organization's assets and ensuring strong audit scores.
Guest & Team Member Experience: Maintain guest service quality standards, addressing concerns promptly and effectively. Inspire managers to respect and act on team member feedback in a timely manner. Prioritize safety for both team members and guests.
Operational Efficiency: Manage scheduling and staffing levels to align with seasonal business needs, ensuring efficiency and optimal profitability. Encourage active manager participation on the gaming floor to foster a team environment and ensure smooth operations during peak business times, including nights and weekends. Perform other duties as assigned.
Qualifications
Option 1: Bachelor's degree or higher in a business-related field and 5 years of documented casino gaming management experience in all aspects of casino operations.
Option 2: Associate's degree in a business-related field and 10 years of documented casino gaming management experience in all aspects of casino operations.
Option 3: 15 years of casino gaming management experience, with at least 5 years in a position of Assistant Gaming Manager or higher.
Required Skills
Proficient in developing, interpreting, and making data-driven business decisions based on Excel spreadsheets.
At least 5 years of experience working with and interpreting data from casino gaming management systems.
Ability to pass a background investigation and drug/alcohol tests.
Valid U.S. driver's license and ability to obtain a Wisconsin driver's license within 30 days of hire.
Must be at least 21 years old.
Physical ability to perform all job functions (a physical questionnaire may be required).
Proficient in Microsoft Excel, Outlook, and Word.
Professional, tactful, and effective written and verbal communication skills.
Ability to handle sensitive issues with professionalism and respect for diversity and inclusion.
Preferred Skills
Pay range and compensation package - Pay range or salary or compensation
Equal Opportunity Statement - Include a statement on commitment to diversity and inclusivity.
Foundation Region Vice President
Operations Vice President Job 28 miles from North Las Vegas
About Intermountain Health
Intermountain Health is a top ranked model healthcare system whose mission is Helping People Live the Healthiest Lives Possible. Its visionary leadership team is relentlessly focused on providing excellent, pro-active, evidence-based, affordable and accessible care in a healing environment, over an expansive and strategic geography.
Serving the healthcare needs of people across the Intermountain West - primarily in Utah, Idaho, Nevada, Colorado, Montana, Wyoming, and Kansas - Intermountain is an integrated, not-for-profit system comprised of 33 hospitals and 385 clinics, staffed by more than 64,000 employees, including a Medical Group with more than 3,800 physicians and advanced practice clinicians. It also owns a number of subsidiaries including Castell, Tellica, Classic Air Medical and SelectHealth - its non-profit health plan covering more than a million members across Utah, Idaho, Nevada, and Colorado.
Intermountain Foundation is a subsidiary of Intermountain whose sole purpose is to generate philanthropy in support of Intermountain's mission. Over the past decade, the Foundation has experienced remarkable growth with increased total funds raised year over year, using increasingly more sophisticated/contemporary methods of prospect and donor engagement; the result has been top honors from the Association of Healthcare Philanthropy as a North American ‘High Performer' for 8 consecutive years.
The Foundation is in the final stages of its first-ever system-wide campaign - Primary Promise - exceeding an ambition $600M+ goal. Primarily focused in Utah (Intermountain's Canyons Region), this campaign promises to Create the Nation's Model Health System for Children. For donors, this is a once-in-a-lifetime opportunity to create a lasting legacy that will impact the lives of children and families for decades.
On the heels of remarkable success, Intermountain Foundation is growing its impact with expanded efforts in its Peaks region - Montana and Colorado - through an integration with 10 foundations associated with the former SCL Health.
Concurrently, and as Intermountain expands its presence in Southern Utah and especially Nevada, we seek to find a top-notch, talented leader to take on the challenges of expanding philanthropy into these markets by establishing a philanthropy office that will oversee what will be one of the largest and most meaningful healthcare campaigns the region has known, focused on children's health. This is a unique and meaningful opportunity to truly make a difference in the lives of generations of patients.
As a Regional VP Foundation for Intermountain Health, you will be responsible for leading and managing the regional major gift programs for Intermountain Healthcare, a nonprofit health system based in Salt Lake City, Utah. You will report directly to the President and Chief Development Officer of Intermountain Healthcare Foundation and oversee a team of Philanthropy Officers who cultivate and solicit major gifts from individuals, corporations, and foundations. You will also assist the Chief Development Officer in developing and implementing long-term and short-term strategies for philanthropy to support Intermountain Health's mission, vision, and values. This leader will a member of both the Foundation Leadership Team (FLT), and the Region Executive Team working closely with the Region President. This role is an on-site position and must reside in the Las Vegas/Southern Utah area.
Position Duties and Responsibilities
Implement and continually cultivate/grow a sophisticated, best practice, regional major gift/campaign landscape that is central to the region's identity and success.
Organize and lead the engagement of volunteer leadership bodies dedicated to advancing our Foundation's ambitions.
Provide strategic direction, guidance, and coaching to regional Foundation staff and ensure alignment with the Foundation's goals and priorities.
Work closely with, and effectively integrate/harmonize/utilize central Foundation resources.
Establish and monitor performance metrics and goals for the regional major gift programs and evaluate the effectiveness and impact of the fundraising activities.
Build and maintain strong and sustaining relationships with key donors, prospects, volunteers, and stakeholders and serve as a liaison between the Foundation and the regional hospitals and health care services.
Systematically identify, cultivate, solicit, and steward major gifts from individuals, corporations, and foundations in collaboration with region philanthropy officers and Foundation leadership.
Develop and implement innovative and creative approaches to engage and inspire donors and prospects, and to increase their awareness and support of Intermountain Health's programs and priorities.
Personally carry a robust portfolio of the regions highest capacity prospects and donors, while employing involvement of the CDO and other regional and system leadership as appropriate
Represent the Foundation and Intermountain Health in various internal and external events and forums and promote the culture of philanthropy within the organization and the community.
Candidate Skills and Qualifications
Systematic campaign, major and planned gift fundraising expertise
Compelling communication with and among a wide range of stakeholders (spoken, written, presentations)
Proactive relationship building and volunteer utilization
Collaborative leader across areas and stakeholder groups
Inspiring/Motivating leadership skills and presence
Program strategy and implementation
Matrixed team management
General business acumen and political savvy
Data utilization/analysis
Goal setting and attainment
Bachelor's Degree in a related field from an accredited institution is required. Master's is preferred. Education will be verified.
Demonstrated knowledge, experience and success in designing and managing large, comprehensive fundraising campaigns and fundraising projects within a not-for-profit mission
Success in building sustained individual stakeholder and community relationships related to mission advancement.
Experience developing and leading a successful strategy in a non-profit fundraising landscape.
POLICY ON PLACEMENT AND RECRUITING
The Batten Group and Intermountain Healthcare are equal opportunity employers committed to the principles of non-discrimination in the workplace. Candidates will not be discriminated against on the basis of race, creed, color, religion, sex, sexual orientation, national origin, disability, marital status, veteran status, or any other basis that is prohibited by federal, state, or local law.
Senior Director, Store Systems
Operations Vice President Job 28 miles from North Las Vegas
WHSmith North America is seeking an experienced and visionary Senior Director of Store Systems to lead our efforts in enhancing operational efficiency and driving innovation across our retail locations and corporate functions. This senior leadership role will oversee the development and implementation of integrated systems and infrastructure that support our business objectives, improve store operations, and optimize the customer experience.
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
Benefits
Medical, Dental & Vision Insurance
FREE Life Insurance
Short- & Long-Term Disability Insurance
Generous Paid Time Off
401k with company match
Huge Employee Discount at all our stores
Amazing training & career path
Competitive pay!
And more!
Job Responsibilities
Strategic Leadership: Develop and execute a comprehensive technology strategy that aligns with the overall business objectives, enhancing customer engagement and operational efficiency in stores.
Technology Innovation: Identify, evaluate, and implement cutting-edge technologies that improve the in-store experience, including point-of-sale systems, inventory management tools, and customer engagement platforms.
Team Development: Build and lead a high-performing team of technology professionals, fostering a culture of innovation, collaboration, and continuous improvement.
Cross-Functional Collaboration: Partner with marketing, operations, and supply chain teams to ensure technology solutions are integrated seamlessly into all aspects of the business.
Vendor Management: Establish and maintain relationships with technology vendors and service providers to ensure effective implementation and support of systems.
Budget Management: Oversee the technology budget, ensuring that resources are allocated efficiently to support initiatives that drive business value.
Data Analytics: Utilize data analytics to assess the performance of technology initiatives and drive decision-making, enhancing store operations and customer experience.
Change Management: Lead change management efforts associated with new technology implementations, ensuring effective training and support for store associates.
Compliance and Security: Ensure all technology systems comply with industry standards and regulations, maintaining a secure environment for customer and company data.
Qualifications
Bachelor's degree in Information Technology, Business Administration, or a related field; Master's degree preferred.
10+ years of experience in technology leadership roles within the retail industry, with a strong focus on store operations and technology integration.
Proven track record of successfully implementing technology solutions that enhance customer experience and drive business results.
Strong understanding of retail technology trends, including self-checkout, omnichannel strategies, mobile payments, and customer relationship management systems.
Exceptional leadership and team-building skills, with the ability to motivate and inspire diverse teams.
Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels of the organization.
Strong analytical and problem-solving skills, with a data-driven mindset.
Experience managing large-scale budgets and vendor relationships.
Marshall Retail Group prides itself on creating unique experiences for customers by developing distinctive retail store concepts that feature and highlight the local culture, community, and lifestyle of the cities in which they are located. InMotion Entertainment Group is the largest airport-based electronics retailer in travel locations globally, with access and insight into the latest technologies for business and leisure travelers, InMotion offers lifestyle products and electronics that include a wide breadth of headphones, mobile power, Bluetooth speakers and travel accessories.
EEO/ADA/DFWP
Marshall Retail Group/InMotion is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At Marshall Retail Group/InMotion, it's about each person bringing passion and skills to a dynamic and inclusive workplace!
Product Operations Manager
Operations Vice President Job 28 miles from North Las Vegas
We are currently looking for a Product Operations Manager, with experience in leading cross-functional projects to improve operational process, training and systems, in large enterprise organizations.
Must have experience working in the hospitality/gaming industry.
Role: Product Operations Manager
Location: Las Vegas, NV (Onsite)
Duration: 12 months+
Responsibilities:
Work with a team of product managers to take product concepts from idea through validation, shipping, measurement, and iteration.
Provide ongoing support for TDD (Technology Digital Data) including but not limited to program statuses, division department projects, operator collaboration, and application support.
Partner with engineering, design, and operational team members to produce thoughtful and customer focused products that provide an easy and memorable experience.
Partner closely with key stakeholders to build credibility and buy‐in for the capabilities by understanding their processes and requirements.
Contribute to the overarching strategy and execution in products across various lines of business
Practice effective communication to pull people together and enable them to find solutions to challenges they encounter.
Assist with the management projects to ensure successful and timely completion within budget guidelines.
Collaborate on cross-functional teams of internal and external stakeholders to execute initiatives.
Partner with dedicated engineering, design, and operational team members to produce thoughtful and customer focused products that provide an easy and memorable experience.
Continuously drive your product's performance towards committed goals, user needs and operational excellence to ensure your strategy achieves the desired results.
Own the quality and results of your products by leading the user testing and establishing KPI monitoring with QA and Analytics partners.
Perform other job-related duties as requested.
Required:
Bachelor's degree in a related field or equivalent experience.
Two (2) + years' experience working within an agile product team
Two (2) + years' experience working within in the hospitality field
A strong technical, business and/or design background.
Previous experience collaborating with high-performance product teams.
Proven experience collaborating across technical and non technical stakeholders
Previous experience with multi-source API integration for e-commerce at retail, hospitality and/or entertainment focused companies
Three (3) + years building and leading digital products at scale.
Chief Manufacturing Officer Nutraceutical
Operations Vice President Job 32 miles from North Las Vegas
Kinsa is recruiting for a: Chief Manufacturing Officer - Nutraceutical/Health/Wellness
Our client is a rapidly growing manufacturer of functional foods and supplements with a new opportunity for a hands-on Chief Manufacturing Officer to join their team at their state-of-the-art facility in Nevada. You will be instrumental in leveraging your manufacturing and engineering experience to optimize manufacturing processes, implement strategic initiatives that deliver quality products. This role is designed for a leader with a solid engineering foundation, who can elevate our manufacturing capabilities The CMO will have up to 10 direct reports and will report to the Chief Operations Officer.
*** 5+ years in a hands-on senior in-house manufacturing operations experience in vitamin/supplement industry, Bachelor's degree required***
Compensation/Benefits:
Competitive base salary starting at $250K plus bonus TBD
Medical, Dental, Vision, Life and Disability insurance
401K with generous employer match
Health Savings Account with employer contribution
PTO/Holiday/Vacation
Relocation package within the U.S.
No sponsorship offered
Key Responsibilities in this role:
You will oversee the end-to-end manufacturing operations, ensuring the efficient production of high-quality products
Maintain rigorous quality control standards to ensure the production of safe, effective, and compliant products
Develop and execute manufacturing strategies aligned with the company's overall goals and objectives
Lead strategic initiatives for continuous improvement in production methods and technology, reducing costs and enhancing efficiency
Education & Experience Needed:
Bachelor's degree in Engineering, Manufacturing or related field
5+ years in hands-on senior manufacturing operations roles, specifically in nutraceutical/Pharma environments
In-depth knowledge of manufacturing processes, quality assurance, and regulatory standards specific to the nutraceutical industry
I would welcome the opportunity to share more information about this role, to understand what you are looking for, and how that may align with our open opportunities!
Referrals are our best source for the top talent our clients needs, if you know of anyone with these skills in the food and beverage industry, please pass me their name and email/phone number, or share this job posting with them. Kinsa pays referral bonuses if someone you refer gets hired by our client!
Check out our other food and beverage industry career opportunities at **********************************************
Senior Manager, Event Operations
Operations Vice President Job 28 miles from North Las Vegas
Tao Group Hospitality offers competitive benefits for all full-time team members such as:
Medical, Dental, and Vision Coverage
401(k) Retirement Program with Employer Match
Life and Disability Insurance Plans
Ancillary Insurance Plans
Mental Health Support and Services
Fertility & Family Forming Support and Resources
Pet Insurance
Employee Discounts
TAO Savings Marketplace
Time off and much more!
The Senior Manager, Event Operations provides support to the Event Operations Leadership Team to ensure the department is ran in an efficient and effective manner, with a high focus on delivering gracious hospitality and positive guest experiences. The Senior Manager, Event Operations is a key stakeholder in the Event Operations Team generating increased overall Food & Beverage and other revenue during the event planning stages, through to execution, by upsells to our clients. The Senior Manager Event Operations is responsible for the flawless execution of events to ensure the opportunity is generated for repeat business.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Develop creative solutions for client event requests from concept to completion as assigned
Receive assignment of signed Event Contract from the Senior Director Event Operations and communicates in a timely manor directly with the client advising you are the lead point of contact to develop and finalize all aspects of the event, including venue layout, menu and beverage planning, decor, audio visual, security, entertainment up to final execution
Gather all pertinent information from client and generate the Special Event Order
Communicates all details of events to all departments in a professional, thorough, and timely manner using the Special Event Order and internal memos effectively
Distributes to Venue Operations a minimum of 10 days prior to the event
Manage a variety of event tasks to include event design/theme, timelines, event production, menu requests, implements logistics, vendor scheduling, dock utilization, décor company support and provides approvals on purchase orders, Special Event Orders, logo usage, event spend, etc.
Demonstrates outstanding expertise, management and consultation skills when conducting business with clients, vendors, and team members
Maintaining a thorough understanding of event procedures and the overall operating style of the company
Supervises Venue Management and Event Staff to ensure proper execution of event with a high level of guest satisfaction
Provides good example and maintains accountability of day-to-day operations
Attend site visits, pre-planning meetings, and appropriate venue meetings as necessary to support the guest event experience
Effectively communicate information through written correspondence and oral communication with the client, hotel / venue contacts and internally
Appropriately communicates/delegates with Managers and Supervisors to ensure all work is done according to the standards set
Prepares, executes, and properly closes events and respective venues
Identify extensions/guest overage opportunities during events to create more revenue
Maintains healthy relationship with all other departments/operations teams
Complete knowledge of all Tao Group Hospitality venues, region specific
Relentless pursuit of health-code-approved work environments
Ensures guests are being served alcohol per alcohol training and certification standards
Stay current in design trends, entertainment, production, vendor products, and new industry technologies
Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
Maintains clean and organized storage facilities, while keeping accurate inventory counts of all supplies
Properly complete event logs and all financial paperwork in compliance with accounting guidelines and distributes to internal stakeholders
Collect final payment due on account 10 days prior to the Event or any other subsequent payments required on account
Generate final Event Check and held accountable to obtain any balance due on account immediately upon completion of event
Obtains and reviews Sign in Payroll Sheets for its accuracy
Approve and Code all Vendor Invoices, Submits to Accounts Payable
Assist and/ or complete additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:
Minimum 1 year experience in high-volume Event Sales in a 4-5 Star Hotel Catering Environment and/or high-volume Nightclub/Restaurant Environment
Minimum 3 years' managerial experience in high-volume Event Operations in a 4-5 Star Hotel Catering Environment and/or high-volume Nightclub/Restaurant Environment
Must have strong leadership skills
Must be positive/solution oriented
Ability to prioritize, manage multiple projects and effectively perform within tight time constraints
Ability to successfully perform in high stress, fast-paced environment
Must have strong attention to detail and quality of work
Ability to deliver gracious hospitality, excellent customer service and work with a variety of personalities
Ability to handle confidential and sensitive information
Ability to build relationships and work in a team environment
Proficient in Windows Microsoft Office, POS systems
21+ years of age
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 25 lbs.
Small to Medium office environment
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
5-25% Local Travel (United States)
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
Corporate Vice President Risk Management-
Operations Vice President Job 28 miles from North Las Vegas
The VP Risk Management is responsible for managing all aspects of casualty insurance, workers compensation, safety and general liability programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Prepares annual underwriting submissions for all insurance programs; completing applications, compiling loss runs and gathering other information as requested.
Establish a strong presence in operations by working closely with hotel/casino senior management team in support of Safety and Risk Management initiatives.
Evaluate adequacy of limits and appropriateness of retentions/deductibles.
Conduct cost/benefit analysis of program alternatives.
Negotiate policy purchases/renewals.
Prepare the annual budget by line of insurance and assist in the appropriate allocation of operating units.
Research with internal departments the existence of agreements, contracts, and certificates of insurance in such matters.
Analyzes loss/claims experience to identify trends and make recommendations for improvement.
Work closely with properties to assure high quality service for carrier's loss control teams.
Coordinate insurance communications with specified business units.
Ensure a uniform approach in developing consistent risk management policies and programs.
Work closely with proper safety and workers compensation programs to determine trends.
Ensure the property's safety and workers compensation programs are maintained and audited on a periodic basis.
Work with insurance carrier to ensure effective claim management and reserving of all claims.
Litigation management in conjunction with insurance carrier & SVP Law and Administration & Secretary.
SUPERVISORY RESPONSIBILITIES
Directs the Risk Management department. Responsibilities include, but are not limited to, hiring and training staff; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
Must be willing to travel, as needed
EDUCATION and/or EXPERIENCE
Bachelors' Degree required, preferably in Business Administration. MBA or related advanced degree is preferred.
Eight or more years relevant Risk Management experience in the gaming industry, with increasing levels of responsibility and supervision (5 years minimum leadership/management experience).
CERTIFICATES, LICENSES, REGISTRATIONS
Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any.
Product Operations Manager
Operations Vice President Job 28 miles from North Las Vegas
Title : Product Operations Manager
Duration : Contract
Role:
Product operations provide leadership for cross-functional projects and able to influence and negotiate priorities with a focus on continuous improvement of operational processes, training and systems.
Responsibilities:
Work with a team of product managers to take product concepts from idea through validation, shipping, measurement, and iteration.
Provide ongoing support for TDD (Technology Digital Data) including but not limited to program statuses, division department projects, operator
collaboration, and application support.
Partner with engineering, design, and operational team members to produce thoughtful and customer focused products that provide an easy and memorable experience.
Partner closely with key stakeholders to build credibility and buy-in for the capabilities by understanding their processes and requirements.
Contribute to the overarching strategy and execution in products across various lines of business
Practice effective communication to pull people together and enable them to find solutions to challenges they encounter.
Assist with the management projects to ensure successful and timely completion within budget guidelines.
Collaborate on cross-functional teams of internal and external stakeholders to execute initiatives.
Partner with dedicated engineering, design, and operational team members to produce thoughtful and customer focused products that provide an easy and memorable experience.
Continuously drive your product's performance towards committed goals, user needs and operational excellence to ensure your strategy achieves the desired results.
Own the quality and results of your products by leading the user testing and establishing KPI monitoring with QA and Analytics partners.
Perform other job-related duties as requested.
Background and Qualifications:
Required:
Bachelor's degree in a related field or equivalent experience.
Two (2) + years' experience working within an agile product team
A strong technical, business and/or design background.
Previous experience collaborating with high-performance product teams.
Proven experience collaborating across technical and non technical stakeholder
Preferred:
Two (2)+ years' experience working within in the hospitality field
Proven track record building and implementing customer-facing products at retail, hospitality and/or entertainment focused companies
Previous experience with multi-source API integration for e-commerce at retail, hospitality and/or entertainment focused companies
Three (3)+ years building and leading digital products at scale.
Director of Fulfillment
Operations Vice President Job 28 miles from North Las Vegas
Why Work for Saddle Creek?
Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary
estimates
may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.
Department: Fulfillment Operations
Location: North Las Vegas
Position Overview
We are seeking a Director of Fulfillment Operations to lead and optimize our omnichannel fulfillment operations. This leadership role encompasses overseeing daily operations, driving customer satisfaction, and implementing continuous improvements to achieve operational excellence. With full accountability for financial and service performance, you will shape and direct fulfillment processes that meet our customers' evolving business needs while fostering a positive, safe workplace culture.
Key Responsibilities
Provide strategic leadership for fulfillment operations and drive team performance.
Oversee and manage budget development and adherence.
Continuously evaluate and improve processes to enhance service, quality, and efficiency.
Strengthen customer satisfaction through exceptional service levels and relationship management.
Embed LEAN methodologies and best practices within the facility.
Foster employee engagement through proactive communication and a focus on workplace satisfaction.
Develop and mentor support staff to achieve both personal and organizational goals.
Deliver timely, accurate reporting and ensure proper billing processes.
Collaborate with sales to develop customer solutions, pricing strategies, and presentations.
Identify new business opportunities and expand services within the existing customer base.
Manage value-added services, including call center operations, reverse logistics, and kitting/assembly.
Ensure vendor and corporate collaboration to meet business objectives while adhering to policies.
Maintain compliance with regulatory standards and company procedures.
Champion a culture of safety and facility cleanliness in alignment with OSHA requirements.
Master and leverage systems such as WMS, CRM, CMS, and TMS, including system upgrades and implementation.
Qualifications
Education & Experience
Bachelor's degree in Supply Chain Management, Business, Logistics, or a related field required.
3-5 years of experience in multi-channel order fulfillment operations.
10+ years of experience in the distribution/logistics industry, with 5+ years in management roles.
Knowledge & Skills
Proficiency with WMS, OMS, CRM, and parcel management systems.
Strong strategic and analytical thinking to align with senior-level client demands.
Expertise in business financial management, including budgeting, forecasting, and P&L analysis.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Strong written and verbal communication skills, including report and policy creation.
Critical thinking and problem-solving skills to optimize processes and technology.
Excellent presentation skills and the ability to engage with diverse stakeholders.
Success Attributes
Demonstrated ability to lead teams to achieve operational targets and metrics.
Proven track record of process improvement and swift decision-making in dynamic environments.
Skilled in building collaborative relationships with teams, customers, and vendors.
Adaptive leadership style that fosters teamwork and innovation.
Ability to respond effectively to continuous change while driving organizational success.
Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here.
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.
Market Operations Manager, Mountain/Midwest
Operations Vice President Job In North Las Vegas, NV
Market Operations Manager - Mountain/Midwest
Dropoff provides reliable same-day delivery to enable businesses to meet rising customer expectations. National leaders in healthcare, retail and industrial partner with us to fulfill customer needs using our technology platform, professional drivers and proactive customer service. We are transforming the same-day delivery experience which is expected to be a $30 billion dollar business by 2025 in the United States. Rated as one of the best places to work in Austin, TX by the Austin American-Statesman and a proud recipient of Inc 5000's Fastest Growing Private Companies in America, our sophisticated logistics platform allows enterprise businesses to gain visibility into their deliveries, improving customer experience and streamlining operations.
For more information about how Dropoff is shaping the future of same-day delivery, visit ************************
The Opportunity
Searching for your next challenge? If so, we are looking for a Market Operations Manager, this position is remote. The ideal candidate is based in Nevada or Colorado to ensure a strong understanding of the market.
The primary focus of the Market Operations Manager is to ensure excellence and consistency in local market operations across a number of metropolitan areas within a defined region. This includes continuous recruitment for both employee and independent contractor drivers in assigned markets. Market Operations Managers support and supplement the efforts of City Managers in specific markets, assuming responsibility for on time delivery, local market operational expenses, and customer satisfaction. The ideal candidate will have 3-4 years of operations management and/or customer service experience. Experience with last mile logistics and medical services is a plus. This position includes evening and weekend work support on a consistent basis.
This position reports to the General Manager.
ShiftThe Market Operations Manager would entail covering the second shift Wednesday through Friday, and assume the role of primary manager on weekends.
Responsibilities
● Ensure proper supply of driver capacity to successfully manage customer delivery
demand for assigned markets.
● Recruit, train and provide ongoing supervision of the local market driver fleet.
● Assist City Managers with weekly driver payroll to ensure accuracy each week.
● Provide ongoing development programs for drivers to ensure consistent success in
meeting delivery KPIs.
● Monitor daily order flow and driver performance to improve market performance.
● Make proactive recommendations to senior leadership to improve overall market
Performance.
● Manage cost of service (driver and equipment fees) to strike an optimal balance between service performance and operating margins.
● Work in partnership with Customer Service and Account Management staff to provide consistent service and react/respond to service escalations on a timely basis.
● Actively work in partnership with Dispatch staff to monitor order flow, delivery assignment and timely delivery completion by drivers.
● Partner with sales team members to assist with new client acquisition, including
in-person meetings with customer prospects on an as needed basis.
● Partner with client success management to optimize performance of existing accounts.
Identify and address key improvement areas to assure ongoing client satisfaction.
Skills & Experience
● Proven ability to work independently and make good decisions with minimal direction
● Clear and precise communication skills - both written and verbal
● Strong leadership skills, with an ability to both serve and direct team activities
● Positive interpersonal skills, maintaining a positive attitude while working with
individuals in different departments and in pressured situations
● Strong Analytical skills (you will need to review complex data, draw accurate conclusions, and make business recommendations)
● Strong problem solving skills, with an ability to react quickly and works well in a dynamic
Environment
● Experience in same day delivery or healthcare logistics a plus
*Note - some travel is required*
Dropoff Benefits
Stock options (every employee is an owner in the company)
Great Healthcare Plan for you and your dependents (we help you out with the cost!)
Flexible vacation policy (work/life balance is important to us!)
Culture (We are an inclusive team who celebrates our unique talents)
Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!)
Dropoff is proud to be an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Director, Sportsbook Operations
Operations Vice President Job 28 miles from North Las Vegas
We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
We're looking for a Director, Sportsbook Operations to join our Online Sportsbook Team. In this role, you will lead a team dedicated to maximizing the lifetime value of our sportsbook customers. By fostering a culture of excellence and innovation, you'll mentor and lead a team, ensuring they have the tools and resources necessary for success. You will collaborate cross-functionally, utilizing data analytics and market insights to identify trends and opportunities for continuous improvement. Your leadership will be instrumental in refining operational processes and implementing best practices, ultimately enhancing the overall customer experience and positioning DraftKings as a leader in the sports betting industry.
What you'll do as a Director, Sportsbook Operations
* Drive the performance across a suite of customer behavioral metrics that align with top-line business performance goals.
* Own a significant portion of the overall sportsbook reinvestment budget with accountability to the efficacy of spend and budget management.
* Define the strategy that contributes to the growing lifetime value of a DraftKings Sportsbook customer.
* Adopt a continuous improvement mindset, develop and own an ongoing test-and-learn agenda, and provide regular performance updates to leadership.
* Drive the evolution of product capabilities, serving as a key decision-maker and sponsor for enhancing functionality and promotional mechanics.
What you'll bring
* At least 5 years of experience in the regulated online sports betting industry.
* Experience managing a promotional budget or direct accountability to top line business metrics is strongly preferred.
* Bachelor's degree in a relevant field such as Business, Economics, Statistics, or Mathematics, is preferred.
* Ability to deliver on complex objectives that exceed business expectations.
* A collaborative focus with the desire to work cross-functionally across multiple stakeholders to accomplish goals.
* Strong ability to manage tight deadlines, shifting priorities, and multiple complex projects simultaneously.
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 140,000.00 USD - 175,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Director of Operations
Operations Vice President Job 32 miles from North Las Vegas
Job Type : Full-time Onsite
Are you a hands-on Director of Operations with strong leadership skills and experience in supplements and vitamins manufacturing?
Are you able to drive world-class results and metrics? This may be the opportunity you are looking for!
WHO WE ARE
ProCaps Laboratories understands that people are becoming more mindful of what they put into their bodies to sustain energy and health. Quality is a vanguard of our brand and our mission to provide ethically created and effective nutritional supplements in an environmentally responsible way.
Founded in 1979 by Andrew Lessman, ProCaps Laboratories has long been dedicated to enhancing health and well-being by providing uniquely the highest dietary supplements. Located in Henderson, Nevada, near the exciting and diverse community of Las Vegas, ProCaps Laboratories is a large and rapidly growing manufacturer with approximately 350 employees that markets several hundred dietary supplement SKUs, along with an expanding line of functional foods (bars, packets, bottles, etc.)
For over 40 years, ProCaps Laboratories has led the industry in research, development, and innovation, continuously advancing product formulations based on cutting-edge nutritional science and progressing technology. This unique company remains one of the few that develops and manufactures each of its products in a state-of-the-art, 100% solar-powered powered eco-friendly, award-winning facility.
WHAT YOU LL DO
We are seeking an experienced Director of Operations to lead our vitamin and supplements manufacturing initiatives. This exciting opportunity to be part of a growing and thriving business will involve direct oversight of our cGMP-compliant manufacturing environment of supplements and vitamins in capsule, soft gel, and powder forms including all aspects of the manufacturing process; comprised primarily of blending, encapsulation, bottling, labeling, maintenance, sanitation, etc. and in ensuring effective and efficient use of facilities and staff.
OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Formulates and develops manufacturing policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation
Develops and manages the manufacturing plan and establishes procedures for maintaining high standards of manufacturing operations to ensure products conform to established standards and GMPs
Recommends and implements strategic changes in manufacturing and operations strategy
Leads, coaches, and mentors direct reports; cultivates a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership
Organizes departmental management structure and teams for optimal, efficient operations
Develops dashboard, and KPIs and drives world-class results of metrics
Delivers progress and production reports to executive team members as requested
Ensures that employees and managers have the required safety training and are consistently working safely; develops and implements safety programs to reduce accidents and injuries
Ensures standards for product quality, equipment, and operator performance are maintained and that production is continuously maximized
Keep current on information and technology affecting functional areas to increase innovation and ensure compliance
Responsible for quality and continuous improvement within the job scope
Contributes to and supports the corporation s quality initiatives by planning, communicating, and encouraging team and individual contributions toward the corporation s quality improvement efforts
Ensures that operational supplies are on hand and available at all times
Ensures plant operations comply with federal, state, local, and/or company policies and regulations
Basic competence in subordinates duties and tasks
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Ability to deal effectively with a diversity of individuals at all organizational levels
Good judgment with the ability to make timely and sound decisions
Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions
Perform other duties and responsibilities, as assigned
WHAT YOU BRING
Bachelor's degree preferred in a technical discipline or equivalent work experience
Minimum 7 years of experience in a Management role (at least 3 years as a Director)
Strong understanding and proven record in the processes and procedures related to the manufacturing of supplements and vitamin capsules, soft gels, and powder forms in the manufacturing environment required
Able to build dashboards and KPIs driving metrics and results
Experience in pharmaceutical or nutraceutical is required
Demonstrated proficiency in leading and motivating subordinates
Commitment to excellence and high standards
Problem analysis and problem resolution at both a strategic and functional level
Strong leadership and interpersonal skills
Must have excellent verbal and communication skills
ERP software experience
Ability to interpret data, manage manufacturing standards, communicate and resolve variances
Demonstrate the ability to manage multiple priorities and tasks
WHAT WE OFFER
ProCaps Laboratories provides:
A competitive salary
Excellent Medical, Dental, and Vision Insurance
Health Savings Account with employer contribution
Paid Time Off, Holiday Pay
401K plan with generous employer match
100% Company Life and Short-Term Disability Coverage
Health & Wellness Program
Gym Membership Reimbursement Program
Healthy Vitamin Discount program
Employee Referral Program
Live and work in one of the most exciting and diverse communities in Nevada. Henderson and the various Las Vegas areas share rich culinary experiences and active environments. Minutes from the many restaurants and shopping as well as outdoor activities in the mountains, lakes, and desert, our nook in Nevada is ideal for most lifestyles. Also, there is no Nevada state income tax!
Fantastic work environment that focuses on safety, quality, community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders.
WORK ENVIRONMENT
A large percentage of the time is spent in the production area where noise level can be moderate to high
Duties are performed primarily in a smoke-free office and manufacturing environment
PHYSICAL REQUIREMENTS
Frequently required to stand, walk, bend, kneel, crouch, balance, and reach
Regularly lift and/or move up to 50 lbs.
Push/Pull up to 300 lbs.
ProCaps Laboratories is an equal opportunity employer and values diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For more information please visit us at:
*******************
The Andrew Lessman brand store on Amazon.com
Andrew Lessman on HSN.com (Home Shopping Network)
Depending on the volume of interests and submissions, we will only be contacting applicants who meet all of the minimum requirements listed in the job description. Only those applicants who align most closely with our minimum and preferred qualifications will be contacted for an interview. ProCaps Laboratories will retain your application materials for one year and may contact you regarding future opportunities.
Director of Operations
Operations Vice President Job In North Las Vegas, NV
InterDent Service Corporation provides comprehensive dental support and administrative services to over 175 dental practices, employing more than 400 dentists across eight states. These practices, including the Gentle Dental and Blue Oak Dental brands, offer high-quality, patient-centered dental care. Additionally, InterDent operates Capitol Dental Care (CDC), a capitated, value-based care program in Oregon. CDC partners with coordinated care organizations to deliver dental services under the Oregon Health Plan, focusing on preventive care and improving both oral and systemic health for children and low-income patients since 1994.
Our Vision:
To provide exceptional, lifelong, integrated oral healthcare services.
Our Mission:
To enhance the quality of our patients' lives by delivering accessible oral healthcare, essential to overall health and well-being.
Our Values:
Commitment to Patient Care: Dedicated to delivering high-quality care while building trust and respect through education and communication.
Operational & Clinical Excellence: Continuously evolving tools and processes to advance a culture of empowerment and engagement.
Personal Accountability: Adheres to the highest ethical and professional standards, enhancing the company's reputation and brand.
Building Relationships: Fosters collaboration and takes ownership in establishing productive relationships to prioritize organizational goals.
Creativity & Judgment: Innovates while exercising sound judgment and adaptability to improve effectiveness and overcome challenges.
As a Director of Operations, you will contribute to the company's success by effectively directing all business within the Nevada market with offices primarily in the Las Vegas Metro area and Reno.
This includes employee development, growth and profit objectives, customer service, hiring, coaching and proper control of all payroll, facility and operating expenses.
As the head of your region, you'll motivate, mentor, and guide your team of Practice Managers and create a welcoming environment through service and care. Exemplary planning, organization and communication skills are key and dental industry experience is highly preferred. This position is field based and requires frequent travel to the offices in Las Vegas and Reno as well as the surrounding area.
Summary of Key Responsibilities
Operational Leadership & Performance:
Drive the operational, financial, and clinical performance of all dental offices within the region.
Oversee day-to-day operations to ensure offices meet or exceed performance goals, including patient volume, revenue, profitability, and patient satisfaction.
Analyze and interpret data from key performance indicators (KPIs) and implement strategies to improve results.
Collaborate with the executive team to align regional goals with the broader organizational vision and strategic initiatives.
Team Development & Leadership:
Lead, mentor, and develop a team of regional directors and office leaders, promoting a culture of accountability, collaboration, and continuous improvement.
Provide continuous coaching and professional development opportunities to ensure high employee engagement and retention.
Foster an environment that encourages transparent communication, teamwork, and alignment with company values.
Patient Care & Clinical Excellence:
Partner with clinical teams to ensure high standards of patient care, quality, and compliance are consistently met
Job Requirements
Bachelor's degree
At least five years of experience managing multiple practice/site locations (7+) preferably in the Dental Industry
Proven track record of year over year growth
Proven track record of measurable, successful customer service initiatives
Ability to forecast and analyze business trends to maximize territory performance and profitability
Ability to create and maintain a budget
Travel within territory required (4 to 5 days in the field).
Benefits Include: Medical, Dental, Vision, 401k w/ match, Deferred Compensation plan, PTO, Paid Holidays, mileage reimbursements
SVP General Manager Sphere
Operations Vice President Job 28 miles from North Las Vegas
Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.
Who are we hiring?
This position is responsible for the day-to-day management of the 20,000 seat Sphere. This role will provide management and oversight of the physical plant, daily events and operational procedures and protocols for all activities within the venue. The General Manager will be the accountable leader for all Venue Operations departments including Event Production, Building Operations, Food & Merchandise, Box Office & Ticket Operations, Guest Experience, and Parking & Transportation.
The departments reporting to this position provide service and expertise to the managers and respective employees, who are responsible for the business units P&L's. The SVP & General Manager works closely and collaboratively with the P&L leaders to develop, execute, and support strategic plans and programs in accordance with their business objectives. The position ensures that departments reporting to this position maintain high standards of quality with a focus on exceptional guest service throughout all facets of the operation while prioritizing the continued cultivation of a positive and productive work environment/culture.
The position will be responsible for operations comprised of approximately 2,200 full-time administrative, part-time, union employees and event employees, including the direction and coordination of related labor relations matters and various collective bargaining agreements.
The scope of this position encompasses 24 hour-a-day, 7 day-a-week activities. On an annual basis, these activities include approximately 1,000 Experience Shows, 60 concerts and 40 mixed events. This position manages about $40 million in operating costs and GA expenses; and $50 million in events pass-through costs and an annual capital improvement budget ranging from $5 -15 million dollars.
Success in this position will be measured by the quality of service provided to internal and external clients, the quality of the guest experience, and excellent condition of the facilities, morale, and productivity of the workforce [including satisfactory relations with multiple labor unions], the communication and adoption of the Company's Values, reaching or exceeding revenue and profit goals and budget performance. The individual will constantly look to guide, develop and groom high-potential managers to assume additional or new responsibilities.
What will you do?
Directly oversee the planning and direction of operations for Sphere, including activities related to Event Production, Building Operations, Food & Merchandise, Box Office & Ticket Operations, Guest Experience, and Parking & Transportation.
Guide and lead department heads in the most professional and efficient delivery of service and support to their internal and external clients.
Continually evaluate the quality of the guest experience by firsthand observation, objective feedback and interaction. Use inspection reports, customer correspondence and survey data, and proactive actions, such as phone calls to clients and other department executives to determine the level of satisfaction with our performance from a variety of unprejudiced participants.
Orchestrates the activities of several disparate departments in a highly charged, time-sensitive operation to foster a seamless and cooperative delivery of service with minimal internal conflict.
Review and analyze financial and operating reports daily and initiates action to improve performance. Use internal data sources, such as financial reports [flashes and month end], event P&L's, activity plans and timetables, key performance measures, event schedules and budgets to monitor on-going performance against established standards and objectives.
Set meetings as required to review, monitor, and manage activities and projects, and to prepare for upcoming projects/events and the problems/special requirements that may arise.
Communicate with all senior executives of the business units as required and informs executive leadership of relevant issues and concerns.
Direct the Sphere management team to effectively utilize the automated scheduling system, time and attendance, and payroll functionalities to ensure a smooth and efficient operation.
Represents the organization to the external community in business and social settings, e.g., industry peers, labor leaders, government officials, executives, promoters, partners etc. to establish and maintain positive working relationships that support the Company's goals.
Supervision of:
Vice President, Building Operations
Vice President, Food and Merchandise
Vice President, Guest Services
Vice President, Event Production
Vice President, Ticket Operations
Director, Electrical & Engineering
Director, Parking & Transportation
Coordinator, Sphere Operations
Indirect supervision of:
Vice President, Threat Management
1,200 Event Operations staff
150 Administrative staff
What do you need to succeed?
Leadership - ability to lead across all functions.
High Level of energy and commitment.
Excellent communication skills, written and verbal.
Conflict resolution.
Service orientation, high quality standards.
Internal and external negotiating skills.
15 plus years of progressive experience in Facilities & Project Management, Hospitality, Public works, or complex institutions, with direct responsibility for supervising/directing staffs across a wide range of operating functions in a fast-paced environment.
Directing the efforts of several strong, independent senior executives to accomplish the shared goals of their businesses.
Experience interacting with top management, rank and file employees, and the public with competence, credibility, and in an articulate manner.
Cool under fire and viewed as approachable, involved and engaged in the business and concerns of all employees, customers, and clients.
Experience with opening new venues/arenas, inclusive of overseeing the creation of policies and procedure documents, ingress and egress plans, emergency evacuation plans, building maintenance plans, cleaning plans and technical operations playbooks.
Special Requirements
Occasional Travel to NYC and Burbank, CA.
Must be able and willing to work evenings, weekends, holidays.
#LI-Onsite
Pay Range$290,000—$420,000 USD
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
SVP General Manager Sphere
Operations Vice President Job 28 miles from North Las Vegas
Who are we hiring?
This position is responsible for the day-to-day management of the 20,000 seat Sphere. This role will provide management and oversight of the physical plant, daily events and operational procedures and protocols for all activities within the venue. The General Manager will be the accountable leader for all Venue Operations departments including Event Production, Building Operations, Food & Merchandise, Box Office & Ticket Operations, Guest Experience, and Parking & Transportation.
The departments reporting to this position provide service and expertise to the managers and respective employees, who are responsible for the business units P&L's. The SVP & General Manager works closely and collaboratively with the P&L leaders to develop, execute, and support strategic plans and programs in accordance with their business objectives. The position ensures that departments reporting to this position maintain high standards of quality with a focus on exceptional guest service throughout all facets of the operation while prioritizing the continued cultivation of a positive and productive work environment/culture.
The position will be responsible for operations comprised of approximately 2,200 full-time administrative, part-time, union employees and event employees, including the direction and coordination of related labor relations matters and various collective bargaining agreements.
The scope of this position encompasses 24 hour-a-day, 7 day-a-week activities. On an annual basis, these activities include approximately 1,000 Experience Shows, 60 concerts and 40 mixed events. This position manages about $40 million in operating costs and GA expenses; and $50 million in events pass-through costs and an annual capital improvement budget ranging from $5 -15 million dollars.
Success in this position will be measured by the quality of service provided to internal and external clients, the quality of the guest experience, and excellent condition of the facilities, morale, and productivity of the workforce [including satisfactory relations with multiple labor unions], the communication and adoption of the Company's Values, reaching or exceeding revenue and profit goals and budget performance. The individual will constantly look to guide, develop and groom high-potential managers to assume additional or new responsibilities.
What will you do?
Directly oversee the planning and direction of operations for Sphere, including activities related to Event Production, Building Operations, Food & Merchandise, Box Office & Ticket Operations, Guest Experience, and Parking & Transportation.
Guide and lead department heads in the most professional and efficient delivery of service and support to their internal and external clients.
Continually evaluate the quality of the guest experience by firsthand observation, objective feedback and interaction. Use inspection reports, customer correspondence and survey data, and proactive actions, such as phone calls to clients and other department executives to determine the level of satisfaction with our performance from a variety of unprejudiced participants.
Orchestrates the activities of several disparate departments in a highly charged, time-sensitive operation to foster a seamless and cooperative delivery of service with minimal internal conflict.
Review and analyze financial and operating reports daily and initiates action to improve performance. Use internal data sources, such as financial reports [flashes and month end], event P&L's, activity plans and timetables, key performance measures, event schedules and budgets to monitor on-going performance against established standards and objectives.
Set meetings as required to review, monitor, and manage activities and projects, and to prepare for upcoming projects/events and the problems/special requirements that may arise.
Communicate with all senior executives of the business units as required and informs executive leadership of relevant issues and concerns.
Direct the Sphere management team to effectively utilize the automated scheduling system, time and attendance, and payroll functionalities to ensure a smooth and efficient operation.
Represents the organization to the external community in business and social settings, e.g., industry peers, labor leaders, government officials, executives, promoters, partners etc. to establish and maintain positive working relationships that support the Company's goals.
Supervision of:
Vice President, Building Operations
Vice President, Food and Merchandise
Vice President, Guest Services
Vice President, Event Production
Vice President, Ticket Operations
Director, Electrical & Engineering
Director, Parking & Transportation
Coordinator, Sphere Operations
Indirect supervision of:
Vice President, Threat Management
1,200 Event Operations staff
150 Administrative staff
What do you need to succeed?
Leadership - ability to lead across all functions.
High Level of energy and commitment.
Excellent communication skills, written and verbal.
Conflict resolution.
Service orientation, high quality standards.
Internal and external negotiating skills.
15 plus years of progressive experience in Facilities & Project Management, Hospitality, Public works, or complex institutions, with direct responsibility for supervising/directing staffs across a wide range of operating functions in a fast-paced environment.
Directing the efforts of several strong, independent senior executives to accomplish the shared goals of their businesses.
Experience interacting with top management, rank and file employees, and the public with competence, credibility, and in an articulate manner.
Cool under fire and viewed as approachable, involved and engaged in the business and concerns of all employees, customers, and clients.
Experience with opening new venues/arenas, inclusive of overseeing the creation of policies and procedure documents, ingress and egress plans, emergency evacuation plans, building maintenance plans, cleaning plans and technical operations playbooks.
Special Requirements
Occasional Travel to NYC and Burbank, CA.
Must be able and willing to work evenings, weekends, holidays.
#LI-Onsite
Director of Car Wash Operations
Operations Vice President Job 28 miles from North Las Vegas
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Key Responsibilities:
Operational Leadership:
Develop and implement strategic plans to optimize car wash operations, including process improvements, technology integration, and cost management.
Oversee day-to-day operations of all car wash locations, ensuring compliance with company standards, safety regulations, and industry best practices.
Monitor performance metrics and KPIs, making data-driven decisions to improve efficiency, customer satisfaction, and profitability.
Team Management:
Lead, mentor, and develop a high-performing team of managers, supervisors, and staff across multiple car wash locations.
Implement training programs and standard operating procedures (SOPs) to ensure consistent service delivery and operational excellence.
Foster a positive work environment that promotes teamwork, employee engagement, and professional growth.
Financial Management:
Develop and manage budgets for the car wash division, including forecasting, expense control, and profitability analysis.
Drive revenue growth through pricing strategies, marketing initiatives, and the introduction of new services or products.
Analyze financial performance and implement corrective actions and process improvements as needed to achieve financial targets.
Customer Experience:
Ensure the highest levels of customer satisfaction by maintaining clean, efficient, and well-maintained facilities.
Address customer feedback and complaints promptly, implementing solutions to improve service quality.
Develop and implement customer loyalty programs and promotions to drive repeat business.
Innovation and Growth:
Identify opportunities for expansion, including new locations, service offerings, and partnerships.
Stay updated on industry trends, equipment, technologies, and competitive landscape to keep Terrible's car wash services at the forefront of the market.
Lead the development and launch of new initiatives aimed at enhancing the customer experience and operational efficiency.
Collaborate with leadership to develop, recommend, and communicate strategic changes throughout the territory.
Qualifications:
7+ years of experience in operations management, with a minimum of 4 years in a leadership role of Director or above within the car wash industry or a related field.
Car wash site development.
Proven track record of managing multi-site multi-state operations and driving business growth.
Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
Expertise in development and enforcement of Key Performance Indicators.
Excellent leadership, communication, and interpersonal skills.
Ability to analyze data, identify trends, and make informed decisions.
Customer-focused mindset with a passion for delivering exceptional service.
Degree preferred
DRB (technology )
Note: The responsibilities and qualifications outlined above are general in nature and may vary slightly depending on the airline's size, scope of operations, and specific requirements.
SUPERVISORY RESPONSIBILITIES:
Car Wash Employees.
TRAVEL REQUIREMENTS:
Reliable transportation is required. Travel is required
LANGUAGE SKILLS:
Proficiency in English, both written and spoken, is required to read and interpret documents, instructions, and manuals, as well as to communicate effectively.
REASONING ABILITY:
The ability to apply logical thinking to execute instructions and resolve problems is crucial.
CERTIFICATES, LICENSES, REGISTRATIONS:
Applicants must be able to qualify for licenses and permits required by federal, state, and local regulations.
PHYSICAL DEMANDS:
The role requires regular standing, manual dexterity, and the ability to lift and/or move up to 50 pounds occasionally. The incumbent must also be able to perform duties in varying work conditions, such as confined spaces.
WORK ENVIRONMENT:
The noise level in the work environment is usually moderate, and the role may occasionally require exposure to an environment containing unrestricted second-hand tobacco smoke. Reasonable accommodations may be made to enable individuals with disabilities.
The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Director of Complex Operations
Operations Vice President Job 32 miles from North Las Vegas
The Director of Complex Operations is responsible for overall site operations functions that ensure success in contributing to office results and support key business objectives in a Complex Hub or small group of closely located sites. This position is responsible for P/L management across the complex or group of sites, expense approvals, reporting, real estate tracking, goal setting, performance management, on-board new advisors, process ACAT paperwork, etc. Overall, the Director of Complex Operations is the key operations person in/across a Complex or group of sites.
Key Responsibilities:
* Partner with Complex Director to lead & manage operational support. Determine leadership, staff & resource needs for the complex in order to drive business results & positive client experience. Re-align complex resources to achieve business results. manage & create reports as necessary/request. Track & analyze Complex vital statistics. Coordinate complex meetings.
* Support producer growth strategy including design/execution of effective systems & structure for: EAR on-boarding (new hire paperwork, practice set up, ACAT paperwork prep, technology set up & training, etc.), franchise-to-employee channel transfers, practice acquisitions (ACAT paperwork prep, etc.), novice (recruiting support, career fairs, practice set up, technology set up, technology training, etc.) Ensure EARs are successfully on boarded and staff resources are appropriately allocated for a positive experience for the EAR and their clients.
* Provide management of human resource functions for all staff in branches within scope. This includes: determining staffing needs in accordance to staff model, request, hire & allocate staff as needed. On-board and training. Lead & participate in performance management and partner with Complex Director on sales leaders PMPs. Conduct 1:1s with staff. Provide leadership, coaching and mentoring to direct reports. Formulate & implement Complex Director staff leadership development program and host monthly meetings with team.
* Develop & lead client acquisition support team strategy which includes effective structure, tracking & impact to: Complex Seminar Series Program & other marketing events. Partner with Complex Director and Branch Managers to ensure advisor business plans are completed and filed with home office annually. Ensure seminars are tracked and reported to the region.
* Lead & manage financials & related systems. Design/implement processes/procedures that effectively support the business. Review advisor expense reports & approve in accordance with Region/Corporate policy. Regular review of Complex P&L with RDO/CD/BMs. Assist with budgeting & problem solving, review of trends, etc. Review of P&L detail statements regularly; reporting & correcting errors. Identify expense reduction opportunities & implement solutions on an ongoing basis. Manage costs appropriately & establish & enforce expense guidelines as necessary.
* Lead all real estate/facilities activities. Annually conduct Pride of Place surveys. Ensure real estate partners are used to ensure maintenance of brand standards. Ensure Single Office Policy is implemented. Partner with CD & BMs to appropriately assign seating. Represent the Complex in all major real estate activities. Effectively utilize the Customer Solutions Center for issues & maintenance.
* Partner with Compliance Supervisor to ensure effective compliance support processes are established. Assess for training needs & partner with Compliance Supervisor and CD to close any opportunities identified.
Required Qualifications:
* Bachelors degree or equivalent.
* 7 - 10 years relevant experience required.
* Series 7 or ability to obtain within 150 days
* Strong analytical, judgment and problem-solving skills to analyze data, develop compelling solutions and/or make a recommendation.
* Demonstrated ability to work under pressure with frequently changing priorities. Strong organizational skills.
* Demonstrated ability to prioritize work and deliver business results.
* Previous successful supervisory experience including knowledge of HR rules and regulations. Previous budget management experience.
* Strong written and oral communication skills to work with all levels of the organization. Strong relationship skills.
About Our Company
We're a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Business Support & Operations
Line of Business
AAG Ameriprise Advisor Group
Regional Director of Operations - West
Operations Vice President Job 28 miles from North Las Vegas
Regional Director of Operations - West page is loaded **Regional Director of Operations - West** **Regional Director of Operations - West** locations Las Vegas, NVPortland, OR time type Full time posted on Posted 30+ Days Ago job requisition id REQ-029056 **Job Functions, Duties, Responsibilities and Position Qualifications:**
Sonic Healthcare USA, is seeking a dynamic Regional Director, Operations to drive financial performance and operational excellence within our the West-Southwest Division. In this role, you will be responsible for overseeing up to ten practices, leading operational managers, and ensuring the achievement of organizational goals.
**Key Responsibilities:**
* Collaborate with the Regional VP to achieve financial goals and operational objectives.
* Lead day-to-day operations, ensuring quality standards and productivity targets are met.
* Foster client relationships, drive business development initiatives, and enhance market positioning.
* Monitor expenses, ensure regulatory compliance, and represent practices in various relationships.
**Qualifications:**
* Bachelor's degree in Healthcare Administration or Business Administration; MBA or MHA preferred.
* Minimum seven (7) years of managerial experience in laboratory or healthcare administration.
* Adherence to CAP, CLIA, HIPAA, Safety, EPA, and OSHA Regulations required.
**Skills & Abilities:**
* Strong knowledge of CAP, healthcare policies, and operational procedures.
* Proficiency in P&L management, fiscal strategies, and HR practices.
* Familiarity with regulatory requirements and billing systems.
* Excellent leadership, communication, and decision-making skills.
If you are a results-oriented leader with a passion for operational excellence in healthcare, we invite you to join our team at Sonic Healthcare USA. Apply now to drive success in our West-Southwest Division!
**Scheduled Weekly Hours:**
40**Work Shift:**
**Job Category:**
Laboratory Operations**Company:**
Laboratory Medicine Consultants LTDSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Regional Director of Operations - West
Operations Vice President Job 28 miles from North Las Vegas
Regional Director of Operations - West page is loaded **Regional Director of Operations - West** **Regional Director of Operations - West** locations Las Vegas, NVPortland, OR time type Full time posted on Posted 30+ Days Ago job requisition id REQ-029056 **Job Functions, Duties, Responsibilities and Position Qualifications:**
Sonic Healthcare USA, is seeking a dynamic Regional Director, Operations to drive financial performance and operational excellence within our the West-Southwest Division. In this role, you will be responsible for overseeing up to ten practices, leading operational managers, and ensuring the achievement of organizational goals.
**Key Responsibilities:**
* Collaborate with the Regional VP to achieve financial goals and operational objectives.
* Lead day-to-day operations, ensuring quality standards and productivity targets are met.
* Foster client relationships, drive business development initiatives, and enhance market positioning.
* Monitor expenses, ensure regulatory compliance, and represent practices in various relationships.
**Qualifications:**
* Bachelor's degree in Healthcare Administration or Business Administration; MBA or MHA preferred.
* Minimum seven (7) years of managerial experience in laboratory or healthcare administration.
* Adherence to CAP, CLIA, HIPAA, Safety, EPA, and OSHA Regulations required.
**Skills & Abilities:**
* Strong knowledge of CAP, healthcare policies, and operational procedures.
* Proficiency in P&L management, fiscal strategies, and HR practices.
* Familiarity with regulatory requirements and billing systems.
* Excellent leadership, communication, and decision-making skills.
If you are a results-oriented leader with a passion for operational excellence in healthcare, we invite you to join our team at Sonic Healthcare USA. Apply now to drive success in our West-Southwest Division!
**Scheduled Weekly Hours:**
40**Work Shift:**
**Job Category:**
Laboratory Operations**Company:**
Laboratory Medicine Consultants LTDSonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.