Senior Business Analyst jobs at OpTech

Allied Consultants, Inc is a proudly Austin based firm with over 33 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience Business Analyst to play a key role within a high-impact technical services team. **Location of job: Remote** Responsibilities The Worker must have a strong Business Analysis background with extensive experience in the following: Experience with analyzing and/or implementing child welfare case management systems. Experience with analyzing and/or implementing systems meeting the requirements for a Comprehensive Child Welfare Information System (CCWIS). Assessing an organization's readiness for change. Strategic planning for an enterprise organization. Robust skills facilitating and leading groups, to include senior level leadership teams, to clarify and define project goals, needs, scope and priorities, as well as delivering presentations for meetings involving cross-functional teams and including stakeholders. Excellent written and verbal communication skills to provide clear and consistent status updates and inform stakeholders and agency leadership of project progress. Solid experience with the Microsoft Suite of tools (Excel, Word, PowerPoint, SharePoint, MS Project, and Visio). Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies. Communicating and listening in a way that is focused on clear expression of, as well as understanding of ideas and concepts that ultimately lead to positive outcomes and results. Knowledge of Texas Project Delivery Framework. Qualifications Minimum (Required): 8 years of: Experience as a Business Analyst in an enterprise level environment 6 years of: Development of documents summarizing analysis and key recommendations with a strong attention to detail Experience with the Microsoft Suite of tools (Excel, Word, PowerPoint, Visio, MS Project and SharePoint) 5 years of: Strong working knowledge of child welfare systems Developing Use Case documentation and User Stories that lead to clearly defined and numbered project requirements. 4 years of: Facilitating meetings, requirements gathering sessions and conducting presentations 3 years of: Developing and presenting project status updates and reporting on key performance indicators for project success 2 years of: Experience with analyzing and/or implementing systems meeting the requirements for a Comprehensive Child Welfare Information System (CCWIS). 1 year of: Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies. Preferred (Optional): 1 year of: Knowledge of the Texas Project Delivery Framework Overview At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including: Highly competitive pay rates Local support staff for responsive, personal service Comprehensive benefits package, including: Medical insurance (with employer cost sharing) Life insurance A 401(K) plan with company match Flexible spending through a cafeteria plan Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks. Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please contact Renu Goel ************ ***************** Simcorp Business Systems Analyst Hybrid - Austin TX Candidates need to have Simcorp experience GENERAL DESCRIPTION Performs highly advanced (senior-level) computer systems analysis work. Work involves directing the planning, budgeting, and analysis of user requirements, procedures, and problems to automate processing or to improve. Work includes analyzing system functionality to identify and resolve problems; reviewing business requirements to ensure software conforms to requirement specifications and standards; preparing and conducting system testing to validate system is working as desired; evaluating software release notes and other data to determine, plan and coordinate software upgrades; coordinating activities across business units and technical resources; and serving as a liaison between CLIENT and external organizations in support of applications/systems. May supervise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Coordinates with system users and software developers to identify and analyze system requirements, develop functional design specifications, create user stories and test cases to meet requirements, and solve complex operational problems. Evaluates software release notes and other data to determine, plan and coordinate software upgrades. Evaluates new software modules to determine suitability for organizational use. Use waterfall and agile software development methodologies as appropriate. 40% Coordinates and/or tests and diagnoses financial accounting, general ledger, and investment performance systems to ensure requirements are met, verifies the software conforms to specifications, and all standards are met. Creates test plans and coordinates execution with appropriate resources. Documents bugs identified. Records test results and produces other system documentation as appropriate. Facilitates user acceptance testing. Works with developers to ensure adequate automated test coverage. Coordinates the prioritization and tracking of system change requests. Serves as the liaison between business units and technical resources. Serves as a liaison between CLIENT and SimCorp, facilitating system change requests and application support. Required Education: Graduation from an accredited four-year college or university with a bachelor's degree. Preferred Education: Bachelor's degree from an accredited college or university with major course work in Accounting, Finance, Math, Computer Science, Computer Information Systems, or Management Information Systems. Graduation from an accredited four-year college or university with a master's degree in accounting. Required Experience: Seven years of experience working either in technology, middle office, operations, accounting at a buy side institutional firm. Seven years of experience with Simcorp Dimension implementing at a buy side firm. Five years of experience in general ledger accounting, investment accounting, or financial reporting. Five years of experience in accounting, investment and trading systems software, processes and data. Three years of experience as an analyst/tester in the software development or finance industries with extensive experience composing business/software requirements, test plans, writing test scripts, executing tests, or testing configurations. Three years of experience working with software development management tools. Preferred Experience: Experience working with investment banking, cash management, treasury and/or trust operations. Experience in the Uniform Statewide Accounting System (USAS) and/or the Centralized Accounting and Payroll/Personnel System (CAPPS)-General Ledger Module. Experience with audits. Experience using Agile methodology. Experience working with Jira or Target Process software development management software. Experience working with Target Foundation Server or other source control management tools. Estimated Min Rate: $84000.00 Estimated Max Rate: $120000.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************

Technical Data / Business Analyst - Hybrid in NYC (3 Days Onsite) Contract Role via Russell Tobin Pay: $75-$90/hour (W2), depending on experience Second-round interview is onsite - no exceptions Russell Tobin is partnering with a leading global financial services firm to hire an experienced Technical Data / Business Analyst for a contract opportunity based in New York City. This role sits within a high-visibility Risk & Compliance technology group and offers a chance to work with top-tier professionals in a collaborative, innovation-driven environment. What We Offer Opportunity to work with leading professionals in a firm that values both individual contribution and teamwork Modern, collaboration-focused office environment Flexible hybrid schedule (3 days onsite per week) Challenging, rewarding work with room for continuous learning and advancement A technology-forward environment focused on solving complex business problems Team Overview You will join the Non-Financial Risk Technology (NFRT) organization, which provides operational controls, surveillance capabilities, and technology solutions to strengthen enterprise resilience. The team supports critical business functions including business continuity, records management, due diligence, and compliance monitoring. This specific role is aligned with the Wealth Management Monitoring Department, supporting Risk & Compliance teams with tools and applications used to monitor Financial Advisor adherence to firm policies. Position Overview The Technical Data / Business Analyst will play a key role in business analysis, project management, and data analysis efforts related to model development, requirements documentation, UAT, and product support. The ideal candidate is analytical, detail-oriented, proactive, and thrives in a fast-paced, team-oriented environment. Key Responsibilities Elicit, analyze, and create business requirements documentation (Agile user stories, proof-of-concept models, supporting documentation) Analyze datasets to identify gaps and coordinate with cross-functional teams to resolve issues Work closely with development teams to ensure technical solutions meet business expectations Conduct Behavior-Driven Development (BDD), and write/execute User Acceptance Testing (UAT) plans Create and manage project plans; escalate risks and delays as needed Lead cross-functional initiatives, manage stakeholder communication, and oversee project risks Provide mentorship to junior team members Required Qualifications Bachelor's degree in Computer Science or related field 8+ years of experience as a Business Analyst in global organizations Strong Data Analysis skills with hands-on SQL and relational database experience Solid understanding of software development lifecycle (SDLC) and Agile methodologies Excellent written and verbal communication skills Ability to collaborate across global IT and business teams Self-driven, creative problem solver capable of owning deliverables Comfortable in fast-paced, high-pressure environments Strong customer service orientation and ability to navigate complex situations Background in trade lifecycles and asset classes (Equities, Fixed Income, Options, Futures) Knowledge of compliance surveillance platforms such as Actimize, MANTAS, SunGard, SMARTS, and exposure to models (wash trades, spoofing, insider trading, etc.) Desired Skills Experience with IT Project Management and SDLC (Waterfall/Agile) Experience with Behavior-Driven Development (BDD) Background supporting medium-to-large scale development projects Familiarity with trades data, positions data, and reference data About the Client Our client is a leading global financial services institution and a market leader in investment banking, securities, investment management, and wealth management. They are committed to fostering an inclusive workplace where individuals from diverse backgrounds can thrive and grow. Russell Tobin / Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k) retirement savings plan, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with select vendors.

The Lead Business Analyst is a strategic and people-focused role responsible for elevating the quality, consistency, and impact of the Business Analyst team. This position blends mentorship, analytical leadership, and cross-functional collaboration to ensure high-quality requirements, streamlined processes, and effective communication between business and technical stakeholders. You will guide a talented team of 8-10 Business Analysts, shape BA standards and best practices, and help deliver enterprise-wide solutions that support organizational goals and improve operational efficiency. Key Responsibilities: 1. Business Analysis Standards & Requirements: Establish, promote, and maintain consistent BA practices, templates, and documentation standards. Ensure high-quality business requirement artifacts (BRDs, RTMs, user stories, acceptance criteria, process flows, data requirements). Oversee requirement validation to ensure both business and technical needs are fully addressed. Review and provide constructive feedback on BA deliverables to reduce rework and strengthen solution quality. Ensure timely and complete delivery of BA artifacts to support project timelines and milestones. Promote testing approaches that address functional, non-functional, and data requirements. 2. Collaboration, Facilitation & Stakeholder Alignment: Foster strong collaboration across business units, IT teams, vendors, and stakeholders. Act as a liaison between business and technical teams to ensure clarity, alignment, and shared understanding of business needs. Facilitate workshops, requirement sessions, and cross-team discussions to drive decision-making. Support change management efforts through consistent and proactive stakeholder communication. Work with product owners, project managers, and leadership to prioritize requirements, mitigate risks, and maintain project momentum. 3. Communication & Presentation: Demonstrate exceptional written and verbal communication skills. Translate complex business needs into clear, concise, and actionable requirements and documentation. Tailor communication for executives, technical teams, and end users to ensure shared understanding. Present findings, recommendations, and project updates to senior leadership with clarity and confidence. Produce high-quality documentation that is accurate, structured, and easy to understand. 4. Team Leadership, Coaching & Continuous Improvement: Mentor, guide, and support Business Analysts, promoting skill development, confidence, and analytical excellence. Identify improvement opportunities through process analysis, team feedback, and project outcomes. Recommend and help implement improvements to BA practices to increase efficiency and consistency. Ensure alignment with leadership and team members before introducing new methodologies or practice changes. Remove roadblocks, provide direction, and proactively address risks that impact BA effectiveness. Lead by example, demonstrating accountability, professionalism, transparency, and a commitment to quality. Qualifications: Required: Bachelor's degree in business, Information Technology, or a related field 7+ years of experience as a Business Analyst, including 3+ years mentoring or leading analysts Outstanding written and verbal communication skills Strong understanding of requirement elicitation, documentation, and process modeling Proven experience with Agile methodologies (Scrum and/or Kanban) Excellent facilitation and stakeholder engagement skills Experience working with enterprise-level applications or multi-module systems Proficiency with BA and ALM tools such as Jira, Azure DevOps, or similar Preferred: Experience guiding BA practice standards or supporting BA Centers of Excellence Experience with data governance, data integration, or data quality initiatives Familiarity with testing methodologies and ALM or automated testing tools Strong analytical and problem-solving skills, including the ability to use data to drive insights Skills & Competencies: Leadership and mentoring abilities Exceptional communication and presentation skills Strong analytical and process improvement mindset Excellent stakeholder engagement and facilitation capabilities High attention to detail and commitment to quality Ability to manage multiple priorities and support projects concurrently Proficiency with Microsoft Office Suite and process modeling tools Skill Required / Desired Amount of Experience Business Analysis - Expert level knowledge in business analysis functions (requirements, stakeholder management, testing, etc)-Required 10 Years Leadership - Strong leadership and mentoring skills, with experience leading and guiding experienced teams-Required 7 Years Communication - Effectively conveying ideas to both technical and non-technical teams at various levels of an organization-Required 7 Years Stakeholder Management - Ability to build and maintain working relationships with key stakeholders within the organization-Required 7 Years Support - Guide and help experienced professionals in achieving their goals and support in removing obstacles-Required 7 Years

Trident Consulting is seeking a "Lead Business Analyst" for one of our clients in “Broadway, NY - Hybrid" A global leader in business and technology services. Role: Lead Business Analyst Duration: Contract Rate: $60/Hr. Duties/Day to Day Overview Leading a cohesive team of internal and external technical staff, and of key users in the execution of new Merchandising projects by: Acting as a liaison between business stakeholders and IT leadership, translating high-level business strategy into actionable technical solutions. Championing change management initiatives, ensuring user adoption and engagement with new systems or processes. Leading efforts in the support of existing systems, processes, services and/or in the execution of new projects, ensuring that: Use cases and requirements are accurately captured Work with vendors to create wireframes and review with the business to ensure solution fits our needs. Detailed functional designs are created and handed off to Development Team Test and training plans are designed and executed successfully Communication to project managers and leadership is accurate/detailed and projects are completed on time and under budget Taking a leadership role in exploring and analyzing new processes, services, and application functions and technologies to: Gather detailed business requirements by facilitating workshops, interviews, and stakeholder meetings and translating them into effective solutions. Communicate complex technical concepts to non-technical stakeholders, ensuring mutual understanding across departments. Build and maintain strong partnerships with cross-functional teams, including IT, merchandising, support, and other stakeholders. Ownership of functional area; responsible for managing and optimizing the product backlog for merchandising or planning systems Supporting existing production systems Defining and prioritizing system problems and enhancement requests; analyzing to identify and address root causes Coordinating related support and development activities (whether they be internal or external) Support testing processes fixes and/or enhancements Assess application issues to identify root causes Top Requirements (Must haves) Undergraduate degree in information systems, computer science, or a related technical discipline or equivalent work experience At least 3 -5 years of experience supporting IT systems, processes, or capabilities. Solid understanding of IT processes and dynamics within a complex, highly integrated environment A solid understanding of industry best practices in retail or IT; specific demonstrated experience mapping business processes and comparing those processes to industry best practices Strong problem solving, and root cause analysis skills Experience working with engineers and developers preferred Understanding of application development and software development lifecycle concepts Use Case and User Story Development Experience with Agile (Scrum and SAFe Framework) and Waterfall approaches preferred Experience working with Wireframing tools preferred Ability to work with business to understand processes and document requirements Experience with tools such as JIRA, Confluence, Azure DevOps, Visio, Power BI, Tableau, or equivalent. Familiarity with ERP or merchandising systems (e.g., Oracle Retail, SAP, Blue Yonder) and integration with planning and forecasting tools. Understanding of Import Logistics and Tariff law a plus Light project management About Trident: Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Some of our recent awards include: Trailblazer Women Award 2025 by Consulate General of India in San Francisco. Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America. Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.

This contract-to-hire role with our Columbus, Ohio client is a combination of IT Analyst (lightly) and IT Business Analyst. NO THIRD PARTIES! CANDIDATES MUST BE LOCAL TO COLUMBUS, OHIO The key experience interests are: IT Business Analyst - Requirement gathering (Certifications in CBAP would be a plus) Tracing requirements to test cases Leading meetings in a very organized manner Critical thinking / problem skills Customer relationship experience and vendor relationship experience. IT Analyst - Customer relationship building Managing service partners to application support SLAs Reporting to customers status of portfolio Number of apps Incident status Health of environment Roadmap collaboration Critical thinking / problem skills Required Qualifications for Position: Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts 3 - 4 years' experience in application, services or application analysis, deployment and support Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills Willing to travel as needed Client business operations knowledge 2+ year's experience working with support vendors and a software support environment Knowledge of ITIL processes and metrics The Role: The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Working with Service Partners the IT Analyst will become a knowledgeable of the assigned applications, collaborating with Service Partners to ensure resolution of operational service-based issues, reviewing analyzing and reporting progress on service incidents and requests. Preparing materials and facilitate regular performance review meetings. Preparing performance and status information for IT and business leaders as requested. Individuals at this level are considered competent to independently perform work assignments. Principal Duties and Responsibilities: Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories. Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions. Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs). Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption. Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends. Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points. Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction. Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques: Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions. Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts. Use templates, tools and (internal) processes consistently, helping evolve all as required. Participates in vendor reviews, discussion of products, contribute in the writing of RFI's and RFP's. Reviews proposed designs and solutions for usability and to assure requirements are satisfied Observes various business processes and identifies and recommends opportunities for improvement. Other duties as assigned by management

This is a long-term contract opportunity that will need to be ONSITE 5 days per week in downtown Austin, TX. Anticipated start date after holiday season. Candidate Requirements • Product Owner experience with Salesforce build-outs • Acts as liaison between business divisions and technology teams • Ability to gather functional requirements and understand the vision of grant system roadmap • Experience with grant systems or Salesforce Nonprofit Cloud • Identify process improvement and automation opportunities ________________________________________ Challenges & Vision • Current challenge: Inconsistent build-outs across grant systems • Goal: Redesign architecture so applicants can access all grants through one unified portal with centralized KPIs • Candidate will play a key role in supporting this vision while focusing in on the team's goals. ________________________________________ Team Environment • They use ServiceNow as their ticketing system. • Fast-paced environment ________________________________________ Qualifications • 8 years - Scrum, BA, or PMO experience • 5 years - Agile • 4 years - Salesforce (Public Sector Solutions, Government Cloud, or Nonprofit Cloud - at least one required) • 3 years - Building grant management systems using Salesforce • 1 year - Salesforce Certified Business Analyst (include cert number) • 1 year - Salesforce Administrator (include cert number) The Business Analyst, Level 3 will work with business stakeholders with varying levels of technical sophistication-from strong SMEs to business teams needing guidance in translating grant program requirements into system features. The ideal candidate can bridge this gap while maintaining our unified community architecture across all grant programs. Key Responsibilities: Turn product vision into actionable strategies supported by business and IT management. Analyze and interpret technical information, including industry standards, statutes, administrative rules, procedures, and system documentation. Translate user/business needs into technical requirements. Communicate technical instructions to system users. Exercise sound judgment in making critical decisions. Communicate effectively verbally and in writing. Conduct in-depth interviews with Business SMEs, Product Manager, and stakeholders to understand business processes and problems. Identify process improvement opportunities via automation. Partner with business SMEs and agile teams to gather requirements and build product road maps. Participate in research for new features and functionalities. Create product backlog with themes, epics, and user stories. Accept work built by scrum teams and determine if product is shippable. Attend sprint ceremonies and collaborate with development teams. Participate in all phases of SDLC. Candidate Skills and Qualifications Must be able to: Work with Business Customers, Section Managers, Project Managers, Business Analysts, Technical Leads, Developers, and SMEs in a professional and collaborative manner. Lead requirements discovery, process mapping, solution design, user story writing, feature development, and user acceptance testing. Work with cross-functional teams to ensure alignment on prioritization and feature development while adhering to architectural, accessibility, and security standards. Partner with scrum master, project manager, tech lead, section managers, and executive teams to identify key capabilities and potential issues. Manage the backlog with IT project team, ensuring timely deliverables that meet customer expectations. Analyze application performance for health and improvement. #TECHIND

*This position requires someone who has Utility experience and have worked with Utility companies to improve their IVR containment rate* Role: CCaaS Techno-Functional Lead (NICE & IVR) Overview:PSEG is seeking a Techno-Functional Lead with strong experience in NICE in Contact and IVR systems to support ongoing enhancements and integrations within their customer engagement environment. This role requires a balance of business process understanding and technical capability, focusing on both system improvements and deployment support. Key Details: Project Background: Implemented IVR (Omelia) in 2023. The environment is continuously evolving with regular enhancements and optimizations. Role Focus: Collaborate with the business and NICE teams to understand enhancement requests and translate them into actionable technical requirements. Work cross-functionally to support deployment and implementation of new features. Must be functional enough to capture and document requirements and technical enough to understand scripting and system capabilities. Current Systems: NICE in Contact for contact center operations. IVR: Omelia. Fully integrated with the mainframe billing system and ACD/CRM components that connect to the agent desktop. Technical Expectations: Understanding of IVR scripting and ability to support or guide development. Familiarity with NICE platform configuration and integration processes. Contract Details: Length: 12 months, with potential extension through 2027 and possible conversion to hire. Start Date: January 2026. Location: 100% Remote (East Coast hours preferred). Availability: Must be flexible for occasional weekend support for issue resolution. Travel: None required. Interview Process: Two rounds of interviews: Initial interview with Thomas (Hiring Manager). Technical interview with team members.Job Overview: CaaS Techno-Functional Lead Configure and manage NICE solutions, including NICE in Contact and Workforce Management (WFM) systems. Integrate NICE with other business tools like CRM and ACD for seamless customer interaction management. Monitor system health and performance, identifying and addressing issues proactively. Generate and analyse reports to track performance metrics and recommend improvements. Design, develop, and maintain IVR scripts to optimize customer interactions. Troubleshoot and resolve any issues related to the IVR system, ensuring minimal disruption to services. Continuously improve IVR flows based on customer feedback, performance analysis, and business needs. Ensure proper integration of IVR with back-end systems (e.g., CRM, databases). Work closely with IT, customer service, and operations teams to align NICE and IVR systems with business objectives. Provide technical support and training to internal teams on system functionality and optimization. Stay updated on industry trends and new technologies to improve the customer experience and operational processes. Project Management experience will be an add on. Requirements: 5+ years of strong experience with NICE customer engagement solutions (NICE in Contact, NICE WFM) and IVR system administration. Strong understanding of call centre operations, customer interaction technologies, and telephony systems. Proficiency with IVR scripting languages and tools (e.g., Genesys, Avaya, Cisco). Solid understanding of data analytics and reporting, with the ability to analyse system performance and make data-driven decisions. ( Not important) Familiarity with CRM systems (e.g., Salesforce, Zendesk) and their integration with NICE and IVR solutions. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills, with the ability to work cross-functionally in a collaborative environment. Certification in NICE products or IVR technologies is a plus. Good to have experience with cloud-based customer engagement platforms. Good to have knowledge of speech analytics, chatbots, and AI-driven customer service technologies. Responsibilities: We are looking for an experienced NICE & IVR Systems Specialist who will be responsible for the configuration, maintenance, and optimization of NICE (Customer Engagement Solutions) and IVR systems to ensure the seamless operation of our customer service functions. This position requires both technical expertise and a strong understanding of customer interaction workflows.

6-12 Month Contract (Possible Extension) Hybrid - Frisco, TX (Onsite 2-3 Days per week) ***Not open to C2C*** ***Must be local to the Frisco, TX area*** Job Description We've evolved how we deliver technology to the company by moving many of our apps to Software-as-a-Service (SaaS) platforms. In doing so, we've created a situation where a significant amount of new technology has been put in front of associates with little guidance on how they should take advantage of the technology. Furthermore, SaaS platforms add new features and change at a rapid pace, faster than what many people can tolerate without assistance. In collaboration technology our engineers and support personnel have created guides and hosted events in addition to their core responsibilities, but the demand has become untenable. We have a need to hire additional people within collaboration technology dedicated to helping the company's associates adopt the technology we bring to the organization. Technology Adoption Specialist Get as many of the company's associates as possible to use more features of the apps that the company's collaboration technology department provides to ensure we're getting the maximum return on investment in our technology. Job Responsibilities Partner with the company's Learning & Development department to create the company's specific learning content like videos, job aids, and success stories Create new and maintain existing knowledge base articles in the company's technical knowledge base Maintain internal SharePoint websites by publishing news articles, promoting technology adoption, and keeping the content up to date Meet with the company's associates from individual contributors, people leaders, and executive leadership understand their needs, provide best practices, and help influence strategy on collaboration technology Survey the company populations to understand how collaboration technology is used at company, assess results that will influence the collaboration technology roadmap Facilitate in-person roadshows and other internal promotional events Author communications that inform company associates of changes, new features, and promote the usage of collaboration technology within the company Host ‘office hours' style weekly meetings where any company associate can join to get guidance on how to use collaboration technology Provide basic guidance to company associates on using all technology To be clear, this is not a support job and will not require the person to be part of an incident support queue Assess the usage of technology platforms and proactively engage lines of business when they are not using the workspaces they have For example if a team in Microsoft Teams is not being used, reach out to the owner to offer support to get started, or recommend they delete the team Periodically meet with our vendors to understand their strategic roadmaps, understand how it affects company associates, and create guidance for company associates based on the information Monitor shared mailboxes, Viva Engage communities, and Teams channels for questions about the collaboration technology platforms Skill Requirements Must have experience with MS Office 365 Experience with ServiceNow Change management experience Strong presentation & communication skills Experience with Microsoft 365 applications like SharePoint, Microsoft Teams, OneDrive, and Outlook Microsoft 365 Certified: Fundamentals certification Experience creating no code apps in the Microsoft Power Platform Experience creating SharePoint sites Experience operating with the agile methodology to get work done (Scrum & Kan Ban) You will receive the following benefits Medical Insurance & Health Savings Account (HSA) 401(k) Paid Sick Time Leave Pre-tax Commuter Benefit Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today's highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.

Client seeks a qualified person who works well with teams and have excellent communicator with the ability to deal effectively with the functional and non-functional teams within IT Services as well as business users. The Senior Test Analyst will also co-ordinate UAT users and assist in the preparation of UAT test scripts. The ability to work within, and contribute to a team environment and build and maintain effective working relationships with customers, users and colleagues. The ideal candidate should have 8 + years of experience in the following: Responsibilities & Expectations: ISEB / ISTQB qualification in Software Testing to practitioner level or equivalent qualifications or experience. Proficiency in implementing and executing testing strategies, plans, methodologies and frameworks in support of Agile development Experience of using test management/ Version Control tools (Azure DevOps/ TFS/ Git) and extensive experience writing test cases in Gherkin. Experience in writing Complex SQL queries for Creating and Maintenance of test data to support automation testing and Business users Proficiency in Oracle SQL, PL/SQL, XML, Knowledge of programming language e.g. Ruby, Java OR Python Experience working in Window and Linux environment Experience in reviewing metrics to identify areas for process optimization, Conduct dry run/smoke testing to ensure scripts readiness and Execute automation scripts Gather requirements from the Business Analyst to understand the project, analyze requirements, identify gaps in the requirements, skill sets required and provide LOE Provide Test Scenarios/ Cases walkthrough and seek customer sign off inclusive of Prioritization of Test cases, Optimization options A thorough understanding of risk-based testing Test the defect and update the status, conduct root cause analysis of the defects logged and assist developers in recreating bugs The ability to communicate effectively with both technical and non-technical colleagues at all levels in both verbal and written communications Strong analytical, interpersonal and verbal communication skills are necessary due to the dynamic nature of collaborations with engineering teams and solving complex system problems together Skill Required / Desired Amount of Experience ISEB / ISTQB qualification in Software Testing to practitioner level or equivalent Required 8 Years Proficiency in implementing and executing testing strategies, plans, methodologies and frameworks in support of Agile development Required 8 Years Experience of using test management/ Version Control tools (Azure DevOps/ TFS/ Git) and extensive experience writing test cases in Gherkin Required 8 Years Experience in writing Complex SQL queries for Creating and Maintenance of test data to support automation testing and Business users Required 8 Years Proficiency in Oracle SQL, PL/SQL, XML Required 8 Years Knowledge of programming language e.g. Ruby, Java OR Python Required 8 Years Experience working in Window and Linux environment Required 8 Years

Our client is seeking a Business Analyst to join their team! This position is located in Maryland Heights, Missouri. Reviews, analyzes, and evaluates information technology systems operations Determines user needs and requirements and recommends ways to improve systems Serves as primary point of contact between users and engineering/development staff Identifies, documents, reports and tracks system issues Supports the process of translating business needs into formal technical requirement deliverables Analyze Cherwell Items Gathers requirements Documents specifications Partakes in customer requirements discussions Performs system function testing Desired Skills/Experience: ITSM experience (Cherwell or Ivanti preferred) ITIL understanding Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position starting at $86,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Job Summary: We are seeking a skilled and experienced Software Application Business Analyst to join our dynamic team. The ideal candidate will work closely with business users and customers to gather and refine business requirements, producing comprehensive requirements for the software engineering team. This role requires strong collaboration and persuasion skills, as well as a solid technical aptitude to facilitate UAT testing and validate functionality early in the software development process. Key Responsibilities: Collaborate with business users and customers to gather and document business requirements by analyzing and improving existing business processes and systems. Conduct regular meetings and presentations to share ideas and findings. Refine and translate business requirements into detailed software requirements for the engineering team. Must be able to produce written specifications, diagrams and visual aids. Liaise with application architects, developers, and testers to ensure requirements are understood and implemented correctly. Update requirements / specification documents as needed to maintain currency. Validate software deliverables early during the SDLC to ensure business functional expectations are met. Facilitate User Acceptance Testing (UAT), assisting business users as needed to ensure they have independently verified deliverables before production release. Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field preferred. Experience working with application architects, developers, and testers. Strong collaboration, communication, and negotiation skills. Technical aptitude and experience with UAT testing and validation. Proficiency in business analysis tools and methodologies. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Preferred Skills: Experience with Agile/Scrum and SAFe methodologies. Familiarity with software development lifecycle (SDLC). Knowledge of project management tools and software.

We are seeking an IT Business Analyst with proven experience working with business stakeholders in the developing applications for various internal business teams. You will be accountable for gathering, analyzing and documenting the requirements from our business stakeholders that will be used to define technical requirements that meet our business objectives. You will play an important role in ensuring coordination and collaboration of development teams in the continuous improvement of our internal applications executing a wide range of business processes. Your duties will also include managing product backlog and prioritizing deliverables to provide best value for our stakeholders. Responsibilities • Work with business stakeholders to understand, document, and review the business requirements. • Develop business design documents based on business requirements. • Develop user stories to communicate business requirements to development/QA teams. • Work with development/QA teams to help translate the business design into technical design and test approach. • Collaborate with development teams during design, development, and testing to make sure deliverables match business requirements. • Work with business teams to coordinate user acceptance testing and organize trainings prior to release as needed. • Collaborate with other BA team members in defining our product roadmap and release plans. Qualifications • 5+ years of IT Business Analyst experience working with various business teams and IT development teams. • Excellent knowledge of user-centered design principles. • Strong communication and interpersonal skills, exceptional written and verbal communication skills. • Proficiency in managing application backlog using tools like ADO TFS or Jira. • Experience working in an Agile organization using Scrum, Kanban, Scaled Agile Framework (SAFe), or other scaling model. • One or more of the following certifications is a plus o PBA from PMI institute o CBAP certification from IIBA TOP DAILY PRIORITIES/RESPONSIBILITIES Business requirements gathering Business design and backlog creation Collaborating with Dev/QA team and business stakeholders

PRIMARY RESPONSIBILITIES Duties to include but not limited to • Collaborate with Product Managers and stakeholders to define business goals, prioritize enhancements, and develop detailed project roadmaps. • Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy. • Communicate and comprehend user business needs and concerns and integrate that understanding with technical skills. • Provide expertise in all aspects of requirements gathering and planning of CRM systems. • Provide backlog management, iteration planning, and elaboration of the user stories. • Ensure that the development team always has an adequate amount of prior prepared tasks to work on. • Create & maintain strong working relationships with other members of the delivery team and the wider organization so that the overall team operates professionally and is seen as delivering desired business outcomes. • Collaborate with team members to identify needs and opportunities for improvement. • Successfully multi-task across several concurrent projects. • Ability to lead projects by collaborating with the Project Manager and cross-functional teams to gather requirements, perform fit-gap analysis, develop user stories, conduct end-to-end testing, and ensure successful delivery. • Some travel both Domestic and International maybe required (depending on the Project) EDUCATION & EXPERIENCE QUALIFICATIONS • Minimum 3 to 5 years of hands-on experience with CRM systems like Microsoft Dynamics 365, or Salesforce. • Strong knowledge and understanding of Sales, Marketing, or Field Service Processes • Experience working with CPQ (Configure, Price, Quote) platforms (OCPQ, PROS) is highly desirable • Experience integrating CRM with ERP systems (JD Edwards or Oracle ERP Cloud, D365 F&O preferred) • Familiarity with Power BI or Snowflake or other analytics tools is an asset • Proven ability to translate business requirements into technical deliverables. • Prior experience in the Oil & Gas industry is highly desirable. • Excellent written and verbal communication skills.

We are seeking a Business Analyst for a long-term contract role in Austin, TX. Onsite only Reviews, analyzes, and evaluates business systems and user needs. Formulates systems that align with overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. Gathers, analyzes, and documents user requirements, business processes, and problems to automate or improve existing systems. Develop complex system documents to convey business requirements and support efficient system design. Develop test plans and participate in user acceptance testing to confirm new and existing system functionality. Analyzes program policies and procedures to determine their effect on automated systems and system functional areas. Serves as a liaison by providing consultation, documentation, and direction to other areas with regard to analysis, design, configuration, testing, and policy implementation within all systems. Develops, documents, and revises system design procedures, test procedures, and quality standards. Keep all stakeholders informed through the distribution of project information and project status reports. Facilitate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation. Identify a project's potential risks and difficulties and design strategies to mitigate or avoid them. Works independently and in coordination with client staff as assigned, to perform a variety of complicated tasks with a wide degree of creativity and latitude. Perform other duties as assigned. Required Skills: Experience as a Business Analyst, Systems Analyst, or similar roles Work experience with Agile methodology and user story analysis. Bachelor's degree with major course work in computer science, management information systems or related field Work experience with the Texas Automated Nutrition System (TANS) What We Offer: Competitive compensation and benefits Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.

Performs complex to highly complex business analysis work. Coordinates the collection, development, and documentation of user requirements. Reviews, assesses, and develops business processes. Creates and validates user acceptance testing. Provides post-implementation support for systems, assists throughout the system development and maintenance lifecycle, and conducts research and special project activities. Essential Job Functions: Facilitates the resolution of service requests. Monitors system integration and user acceptance testing prior to implementation. Assists developers, systems analysts, or customers on system applications, software, and hardware. Provides production support to users of systems and applications, including on-site support as needed. Develops and/or reviews complex system documents to convey business requirements and support efficient system design. Analyzes user requirements, procedures, and problems to automate or improve STRM. Establishes long-range objectives and specifies the strategies, technologies, and actions to achieve them. Analyzes program policies and procedures to determine their effect on STRM. Provides complex quality assurance consultation to, or oversight of, projects, assignments, or special initiatives. Provides staff and users with assistance solving computer-related problems, such as malfunctions and program problems. Develops training curriculum and conducts formal training sessions covering STRM. Develops the design and/or review of test cases, processes change requests, and manages a project's scope, acceptance, installation, and deployment. May lead and/or participate in developing corrective actions plans for projects or programs determined to be out of compliance with established policies or processes. May review complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans, and may provide comments and suggestions to document owners. Participates in and may lead oversight of the STRM Business Team. Maintains confidential and sensitive information. Minimum Qualifications: Graduation from an accredited four-year college or university with a bachelor's degree in Business Administration, Computer Science, Management Information Systems, or a related field. Three to five years of relevant work experience in business analysis. Preferred Qualifications: Six or more years of relevant work experience related to business analysis. Progressive work experience with financial assistance programs within the water industry, engineering field, finance industry, a governmental agency, and/or another related industry. Experience in project work involving Microsoft Power Platform tools and applications. Certification through the International Institute of Business Analysis (IIBA) or a comparable business analysis organization. State agency database/application experience. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Abhinaya Email: ********************************* Internal Id: 25-54508

Job Posting: Senior Scrum Master / Agile Coach Type: Full Time, Permanent We are seeking an experienced Senior Scrum Master / Agile Coach to lead an organization-wide Agile transformation. This is a highly influential role suited for someone who has successfully introduced Agile frameworks from the ground up and can guide both teams and leadership through change. About the Role In this position, you will build Agile structure where it does not currently exist. You'll coach teams new to Agile, establish processes, drive discipline, and ensure accountability across the organization. This is not a junior Scrum Master role-our ideal candidate is a seasoned Agile expert capable of leading transformation, not just facilitating ceremonies. Responsibilities Introduce Agile methodologies and frameworks from scratch Coach development teams, product teams, and leadership on Agile principles Lead all Scrum ceremonies independently Establish Agile processes, best practices, and continuous improvement loops Drive adoption, discipline, and accountability throughout the organization Partner closely with both technical and business stakeholders Support ongoing transformation initiatives at the team and organizational level Required Qualifications 8+ years of Agile/Scrum experience Proven Agile transformation and coaching experience CSM or PSM certification Hands-on experience with Jira and Confluence Exceptional communication, facilitation, and leadership presence Ability to work onsite 3 days per week in Dallas, TX Preferred Qualifications Retail or supply chain industry experience SAFe experience or advanced Agile coaching certifications (e.g., ICP-ACC) Work Environment Hybrid: 3 days onsite per week Flexibility: Potential for remote arrangements if needed Travel: Required for initial onboarding period

FGS Global is seeking a Business Systems Manager specializing in NetSuite to support our global technology and finance operations on our Global Technology team. This position is based in our New York City office on an in-person hybrid schedule. RESPONSIBILITIES Proven financial and technical NetSuite expert with experience involving cross-functional teams and strategizing enterprise-wide FinTech integrations and configurations. Participate and lead in system design and conduct requirements gathering, together with the related functional Accounting and Finance teams. Key person responsible for global Financial Systems support, system configuration expertise, and key report development in the financial and project accounting suites of NetSuite product applications. Provide day-to-day support for NetSuite users across Finance, Operations, and Project Management teams. Help to implement new subsidiaries and companies within NetSuite. Manage data migration efforts, including data conversion and CSV imports. Support and administer user training and support documentation. Work closely with project and functional managers to ensure completion of tasks and achievement of key milestones. Prepare custom reports, assist with trouble-shooting and maintain ongoing contact with NetSuite post go live. ATTRIBUTES Bachelor's degree in Information Systems, Accounting, Finance, or related field. 3+ years of NetSuite administration experience required, preferably in a services-based organization. 8+ years of professional experience within the Finance technology space. Knowledge of NetSuite System Administration. Certification encouraged. Strong understanding of NetSuite's Project Management, Advanced Billing, and Advanced Revenue Recognition (ARM) modules. Experience within a global operation, including setting up and using multi-book, and multi-currency operations. An individual who is confident, self-motivated and a team player. Experience in developing effective working relationships with all levels of management. Good time management skills with the ability to balance competing and conflicting timescales. An independent problem solver with focus on providing solutions to business issues. Excellent communication and influencing skills. New York salary range: $130,000-$165,000 FGS Global is the world's leading stakeholder strategy firm, with approximately 1,400 professionals around the world, advising clients in navigating critical issues and reputational challenges. FGS was formed from the combination of Finsbury, The Glover Park Group, Hering Schuppener and Sard Verbinnen & Co to offer board-level and C-suite counsel in all aspects of stakeholder strategy - including corporate reputation, crisis management, and public affairs and is also the leading force in transaction and financial communications worldwide. FGS offers seamless and integrated support with offices in the following locations: Abu Dhabi, Amsterdam, Beijing, Berlin, Boston, Brussels, Calgary, Chicago, Dubai, Dublin, Düsseldorf, Frankfurt, Hong Kong, Houston, Kingston, London, Los Angeles, Munich, Paris, Riyadh, San Francisco, Shanghai, Singapore, South Florida, The Hague, Tokyo, Toronto, Vancouver, Washington, D.C., and Zurich. The firm is headquartered in New York. FGS Global is an equal opportunity employer and seeks qualified candidates regardless of race, religion, gender, sexual orientation, disability, national origin, or age.

“NOTE: If selected for this position, you are required to perform ALL work onsite, based on the client's specified hybrid work schedule (currently onsite 3 days a week: Tuesday, Wednesday and Thursday).” SAP Analyst long-term contract (Austin, TX) Responsibilities: Assist in orchestrating SAP Security Note implementation. Calibrate detections for SAP ABAP, SAP Java, SAP HANA, SAP Commerce (Hybris) and SAP BTP Orchestrate and work with other teams to implement patches. Required Skills: SAP Analyst 8-10 years Is Required Proficient in ABAP and SAP Basis Basic SAP Security experience to secure corrections in SAP Application Security Testing is helpful SAP System Hardening - knowledge SAP Business Technology Platform 2-5 years ------------------------------------------------------------------------- Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it's like to be at the top; connect with one of our recruiters and apply today. Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES! Learn what it's like to be a Red Oak Consultant! Red Oak Tech: Quality | Talent | Integrity