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Become An Optical Assistant

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Working As An Optical Assistant

  • Assisting and Caring for Others
  • Documenting/Recording Information
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Interacting With Computers
  • Deal with People

  • Unpleasant/Angry People

  • Unpleasant/Hazardous Environment

  • Repetitive

  • $48,996

    Average Salary

What Does An Optical Assistant Do At Visionworks

* Super
* Serve and Always Exceed the Customer’s Expectations.
* Customer satisfaction is the focus of every task performed, by every associate.
* Provide Support for the location to facilitate the Greeting and offering of assistance and information to our customers through the execution of the SERVE sales process
* Computer system maintenance – accurate data entry of relevant information as well as supporting the efforts of peer assocaites This will include maintaining the following SDS files and reporting functions: New order file;Customer Advisal Report, Customer Reminder report; Open exam orders
* Ensure the proper maintainance of patient files in compliance with Visionworks operational business processes.
* Answer all incoming telephone inquiries using proper phone greeting/etiquette according to the SERVE sales process
* Processing and verification of third party insurance information.
* Proper handling of all money related transactions
* Participate in training of all responsibilities assigned to the Optical Assistant position.
* Adhere to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA)
* Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals.
* This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
* As required by changing business needs, complete additional responsibilities as assigned

What Does An Optical Assistant Do At Visionworks

* Super
* Serve and Always Exceed the Customer’s Expectations.
* Customer satisfaction is the focus of every task performed, by every associate.
* Provide Support for the location to facilitate the Greeting and offering of assistance and information to our customers through the execution of the SERVE sales process.
* Courteously greet and accurately instruct customers on contact lens product information and use
* Utilize sales techniques to ensure the sale of continuing eye care plan, sunglasses, solutions, spare pairs of lenses/glasses, etc.
* Provide customers with accurate information regarding appointment scheduling and followup visits, glasses or contacts preparation, any insurance and/or third party benefit inquiries either in person or by telephone
* Maintain accurate and consistent consignment of all lenses (daily wear, frequent replacement lenses, color enchances, opaque, etc.).
* Track inventory, sales, new stock, and any transfers or returns
* Responsible for the maintenance of the Contact Lens Room including the planograms (merchandising) and sundry (solution) items by keeping shelves and displays stocked.
* Track expiration dates of all lenses and solution.
* Assure that the Contact Lens Room is always clean and organized
* Adhere to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA)
* Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals.
* This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
* As required by changing business needs, complete additional responsibilities as assigned

What Does An Optical Assistant Do At Visionworks

* Assist each customer in frame and lens selection.
* Provide customers with accurate product information regarding frames, lens
* selections and other services.
* Provide customers covered by Third Party insurance with accurate information regarding benefits to ensure proper selection of frames and lenses.
* Discuss frames/lens extras and options.
* Inform the customer of any additional charges not covered by their Third Party insurance coverage.
* Analyze and interpret patients’ prescriptions.
* Sell, fit and dispense frames and other accessories through the use of accurate measurements, verification of ordered products and adjustments of various optical products.
* Maintain a clean and orderly dispensing area.
* Responsible for the accuracy of patient pricing.
* Communicate clearly with lab and Optometrist to ensure accuracy of prescription.
* Maintain license requirements.
* Adhere to privacy and confidential and proprietary company policies and
* procedures (i.e. HIPAA).
* Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals.
* This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements.
* Diligently maintain the cleanliness of all equipment, workstations and the overall facility on a daily basis.
* As required by changing business needs, complete additional responsibilities as assigned

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How To Become An Optical Assistant

Most medical assistants have postsecondary education such as a certificate. Others enter the occupation with a high school diploma and learn through on-the-job training.

Education

Medical assistants typically graduate from postsecondary education programs. Although there are no formal educational requirements for becoming a medical assistant in most states, employers may prefer to hire assistants who have completed these programs.

Programs for medical assisting are available from community colleges, vocational schools, technical schools, and universities and take about 1 year to complete. These programs usually lead to a certificate or diploma. Some community colleges offer 2-year programs that lead to an associate’s degree. All programs have classroom and laboratory portions that include lessons in anatomy and medical terminology.

Some medical assistants have a high school diploma or equivalent and learn their duties on the job. High school students interested in a career as a medical assistant should take courses in biology, chemistry, and anatomy.

Important Qualities

Analytical skills. Medical assistants must be able to understand and follow medical charts and diagnoses. They may be required to code a patient’s medical records for billing purposes.

Detail oriented. Medical assistants need to be precise when taking vital signs or recording patient information. Physicians and insurance companies rely on accurate records.

Interpersonal skills. Medical assistants need to be able to discuss patient information with other medical personnel, such as physicians. They often interact with patients who may be in pain or in distress, so they need to be able to act in a calm and professional manner.

Technical skills. Medical assistants should be able to use basic clinical instruments so they can take a patient’s vital signs, such as heart rate and blood pressure.

Training

Medical assistants who do not have postsecondary education learn their skills through on-the-job training. Physicians or other medical assistants may teach a new assistant medical terminology, the names of the instruments, how to do daily tasks, how to interact with patients, and other tasks that help keep an office running smoothly. Medical assistants also learn how to code both paper and electronic health records (EHRs) and how to record patient information. It can take several months for an assistant to complete training, depending on the facility.

Licenses, Certifications, and Registrations

Medical assistants are not required to be certified in most states. However, employers prefer to hire certified assistants.

Several organizations offer certification. An applicant must pass an exam and have taken one of several routes to be eligible for each certification. These routes include graduation from an accredited program and work experience, among others. In most cases, an applicant must be at least 18 years old before applying for certification.

The National Commission for Certifying Agencies, part of the Institute for Credentialing Excellence, accredits five certifications for medical assistants:

  • Certified Medical Assistant (CMA) from the American Association of Medical Assistants
  • Registered Medical Assistant (RMA) from American Medical Technologists
  • National Certified Medical Assistant (NCMA) from the National Center for Competency Testing
  • Certified Clinical Medical Assistant (CCMA) from the National Healthcareer Association
  • Certified Medical Administrative Assistant (CMAA) from the National Healthcareer Association

Some states may require assistants to graduate from an accredited program, pass an exam, or both, in order to practice. Contact the state board of medicine for more information.

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Optical Assistant jobs

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Optical Assistant Demographics

Gender

  • Female

    86.0%
  • Male

    12.5%
  • Unknown

    1.5%

Ethnicity

  • White

    78.9%
  • Hispanic or Latino

    12.8%
  • Asian

    6.2%
  • Unknown

    1.6%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    71.4%
  • Russian

    10.7%
  • Italian

    7.1%
  • French

    3.6%
  • Greek

    3.6%
  • Arabic

    3.6%
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Optical Assistant

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Optical Assistant Education

Optical Assistant

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Top Skills for An Optical Assistant

CustomerServiceAppointmentSchedulingContactLensCareInsuranceCompaniesEyeExamsPartyInsuranceInformationPatientRecordsAccurateDataEntrySelectFramesPhoneCallsPatientFilesInsuranceClaimsGlaucomaCustomerPrescriptionsFrontDeskMedicalRecordsPupillaryDistanceInsuranceBillingPatientAppointmentsPatientCharts

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Top Optical Assistant Skills

  1. Customer Service
  2. Appointment Scheduling
  3. Contact Lens Care
You can check out examples of real life uses of top skills on resumes here:
  • Assisted customers with exams, frames and lenses while delivering excellent customer service to retain and grow client base.
  • Educated patients about proper contact lens care, visual hygiene and safety.
  • Verified and worked closely with a variety of insurance companies.
  • Pre-screened patients in preparation for eye exams.
  • Process and verify third party insurance information.

Top Optical Assistant Employers

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