Optical assistant job description

San Diego,California,United States

Hardware

+ Multi-disciplinary understanding of optics, general Physics principles and basic EE concepts.

+ Proven experience in modelling complex cross-disciplinary systems

+ Ability to effectively combine modelling and experimentation to drive key system design decisions

+ Proficiency with numerical simulation software: Matlab, Python, Zemax, LightTools, etc.

+ Excellent written and verbal communication skills, and proven collaboration and leadership skills

+ Industry experience in miniaturized optical systems is preferred, but not a hard requirement

**Description**

- Investigate feasibility of new sensors and sensing approaches - Use optical modelling tools and experiments to design miniaturized optical components and systems. - Develop and accurately predict performance of complex miniaturized optical systems; follow through between simulations and measurements - Feature definition, block-level simulation, and spec authorship of sensor modules - Building, maintaining, and documenting a thorough end-to-end understanding of optical sensing system - Analyze engineering and production data sets in order to reconcile system model - Work alongside firmware team to develop advanced algorithms to ensure module performance - Work closely with mechanical and process engineering teams in optimizing trade-offs between manufacturability, reliability and performance - Author regular technical communication for executive and multi-functional briefings

**Education & Experience**

M.S/Ph.D. in Electrical Engineering, Optics or Physics. Ph.D. preferred.

**Additional Requirements**

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GENERAL FUNCTION

The Lead EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care by performing and managing the key steps. Delivers the store's key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.

MAJOR DUTIES & RESPONSIBILITIES
* Greets customers without delay when they enter the location.
* Promptly answers the telephone in a friendly and courteous manner.
* Explains all required paperwork, tests, products and services as well as the appropriate time frame.
* Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
* Shows patience and courtesy to indecisive or difficult customers and patients.
* Performs work accurately and thoroughly despite time pressure and customer volume.
* Identifies situations involving unsatisfied customers and acts quickly for resolution.
* Strives to achieve "Exceptional Results” on LensCrafters' annual CEI/Functional Skills that align with brand priorities.
* Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
* Places contact lens orders, processes shipments and properly submits invoices for payment.
* Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
* Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
* Explains to customers “One Hour” processing and expected delivery times.
* Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
* Maintains safe working environment for all associates/patients.
* Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

RETAIL
* Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
* Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
* Takes time to help the customers and answer questions giving them a better understanding of available options.

DOCTOR'S OFFICE
* Performs all pre-examination testing with accuracy and attention to detail.
* Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
* Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

BASIC QUALIFICATIONS
* High School graduate or equivalent
* 1 Year of experience
* Customer service skills (internal and external)
* Knowledge of current fashion trends
* Leadership skills
* Problem solving ability
* Familiarity with cash register, computers and calculators
* Organization and sales skills
* Strong basic math skills
* Knowledge of office and store merchandise
* Strong interpersonal skills

PREFERRED QUALIFICATIONS
* Previous experience in customer service, retail and/or optical

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Weekend availability
Supplemental pay types:
* Commission pay

Ability to commute/relocate:
* Baton Rouge, LA 70836: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Sales: 1 year (Required)

Work Location: One location

Job DescriptionWHY YOU'LL LOVE THIS JOB
Do you enjoy interacting and connecting with patients? Are you passionate about providing best-in-class patient care? Join the Vision Associates team today in this Optical Assistant job with Anderson Eye Care.

As an Optical Assistant, you will need to be highly organized, self-motivated, detail oriented and customer service focused. In this position, you will be responsible for selling eyewear products and handling administration duties to a loyal customer base where patient care always comes first.


Some benefits of working at Vision Associates include:

• Health, vision, life, and dental insurance
• Paid time off and paid holidays
• 401(k) with employer match
• Employee assistance program
• Wellness program
• Tuition reimbursement
• Employee stock purchase plan with employer match
• Bonuses
• 8 hour shift; Monday to Friday schedule
• Discounted eyewear

When you join Vision Associates, you become part of a close-knit team that shares your passion for providing care with a personal touch. Here, you will work alongside leaders who value your personal life and will support and encourage you each day. Bring your passion for providing exceptional patient care and you will build a career you love in this Optical Assistant job located in our Anderson, CA location.

Join the team and apply for our Optical Assistant job today!

Anderson Eye Care partners with Vision Associates to provide best-in-class optical dispensary management at their location. Optical Assistants will work independently within the Anderson Eye Care location with the full support of the Vision Associates Network.


Responsibilities

• Assist Opticians with providing excellent professional patient care.
• Assist patients in selection and fit of eyewear.
• Assist Opticians with receiving eyewear from labs, notifying patients of their eyewear being ready, and maintenance of the patient’s Compulink file to ensure compliance regarding dispensing.
• Answer phones, assisting patients who call with their needs.
• Source insurance coverage for patients, verify eligibility, interpret benefits, and bill materials in a timely manner.
• Assist patients with Contact Lens ordering to include but not limited to pricing, explanation of their benefits, ordering materials, billing insurance, receiving orders, and dispensing orders.
• Create Patient Demographics in Compulink when needed, scan necessary documents.
• Collaborate with Opticians on prioritizing tasks for best patient experience.
• Communicate with Practice Partners as needed for best patient experience.
• Maintain a clean and organized dispensary at all times, free of clutter. Keep frame boards and work area neat and organized.
• Complete requested tasks effectively and in a timely manner, meeting deadlines and expectations.
• Flexibility to perform other duties as assigned by the District Manager.

Required Skills

• High School Diploma or equivalent required.
• 1-3 years of previous experience in the optical industry.
• Basic computer skills required.
• Strong communication skills (verbal and written), including strong interpersonal skills.
• Excellent problem-solving skills.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.