Optical manager job description

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who's been in a management position for 2+ years
• A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
• Passionate about the eyewear and retail industries
• A clear and effective communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for Full-Time Employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.

At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren't responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We're happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.

We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we're all about, and our annual Impact Report and Racial Equity Strategy lay out how we're sticking to these values.

Our heritage in eye care spans more than 100 years. In 1885, opticians William Wall and Charles Ochs opened their first eyeglass store and manufacturing facility in Philadelphia, PA. Their reputation for fine eyewear and superior eye care grew, and Wall & Ochs was soon synonymous with exceptional quality and great value.

In the early 1970's, Wall & Ochs became U.S. Vision in response to a growing reputation for quality and the customer base that came with it. Today, we have more than 350 locations located in JCPenney, Meijer, Boscov's and AAFES.
What you'll do:

The successful Optical Sales Manager delivers excellence and leads by example to ensure a professional and positive experience for all patients, customers, colleagues, and business partners. They supervise, coach, and develop optical staff to the next level and oversee:

Driving of sales and controlling expenses

Accountability to achieve personal and store goals

Execution of effective operational and procedural processes

Engaging with patients and customers to fulfill prescriptive eyewear needs

Requirements

What we need:

Experienced Optician with at least 1 year in Optical field

ABO Certification preferred

Sales ability to Connect with customers, Uncover their needs, Recommend items based on their needs and Educate the customer on their purchases as outlined in our CURE selling model

Polished and professional communication and customer-centric service skills

Experience with POS, computer and timekeeping systems, and Microsoft office

Capable of working with and servicing and interacting with diverse people

Self-motivation, action-oriented, and a creative problem solver open to feedback and learning

Reliability and punctuality in attendance to keep store hours and coverage in the store

Flexibility for scheduling, and able to work weekends, select holidays, as well as special sales events

Ability to meet the physical needs of the job and multi-task in a busy work environment

US Vision is an Equal Opportunity Employer. We value diversity and an inclusive, accessible workplace. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at US Vision are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

US Vision is a Drug-Free work environment. We participate in the E-Verify program.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We're committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ's Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.
*Ask about our Sign On Bonus bonus*

Job Summary

Responsible for performing all of the duties required of a dispensing optician, in addition to managerial duties. This position is responsible for managing, teaching, and coaching the optical team members, interacting with Members, confirming appointments, reviewing insurance information and department upkeep. The Optical Manager serves as the liaison between our Members and the lab to ensure that orders are processed timely.

Leadership:

+ Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.

+ Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.

+ Communicate effectively. Provide the information teams require to be successful.

+ Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.

+ Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

Team Members:

+ Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.

+ Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.

+ Ensure a safe and positive environment and experience for the team members.

+ Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Members:

+ Guarantee service excellence through all points of contact.

+ Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.

+ Ensure a safe and positive environment and experience for the members.

+ Daily commitment to GOLD Member Standards

+ Greet, Anticipate, Appreciate (GAA)

+ Fast, Friendly Full, Fresh, Clean

Club Standards: Lead teams to deliver GOLD club standards daily.

+ Define and model GOLD- Grand opening look daily

+ All items stocked and promotional plans executed

+ Maintain visible accurate signage

+ Clean and organized, inside and out

+ Perishable areas stocked and rotated with cold chain maintained

Know Your Business:

+ Acquire a deep knowledge of key metrics and reporting for total club and department performance

+ Drive performance and profitability by using reporting to identify trends and areas of opportunity

+ Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics

+ Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets

Major Tasks, Responsibilities, and Key Accountabilities

+ Provides a high level of Member service, including answering all incoming calls, scheduling patients for doctor's appointments, being open and honest in communication and maintaining a friendly, pleasant demeanor with Members at all time.

+ Provides support to Members in: making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money related transaction, and completing paperwork necessary to place and process orders.

+ Manages Optical department team members and ensures all team members diligently engage in person and over the phone with Members.

+ Processes and verifies all third-party insurance payment information.

+ This position will have access to patient information therefore a high degree of discretion and adhering to all privacy and confidential/propriety company policies and procedures is required (i.e. Health Insurance Portability and Accountability Act, known as HIPAA).

+ Manages all sales opening and closing procedures at the end of the shift. Must ensure that accurate funds are collected, and payments are made at the point of service.

+ Communicates and follows up with General Manager and Regional Director, Operations regarding department performance, maintenance situations, team member's performance, and doctor relations.

+ Ensure work station/Optical department is maintained and clean at all times.

+ Supervises all team members in the Optical department and is responsible for training, separations, recommendation for promotions, and coaching.

+ Maintains all club policies and procedures.

+ Performs other duties as assigned, including working in other departments as needed.

+ Regular, predictable, full attendance is an essential function of this job.

Qualifications

+ Must be licensed to work as an optician within the State and keep license up to date and active.

+ Knowledge of optical products and business practices preferred.

+ High school diploma, college degree, and/or big box wholesale, retail, optical, and/or management experience is preferred.

+ Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.

+ Strong interpersonal skills, customer service skills, organizational skills and an attention to detail required.

+ Open shift availability required.

+ At least 18 years of age.

Environmental Job Conditions

+ Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.

+ Frequently requires lifting objects up to 20 pounds. May require lifting and moving heavy and/or awkward objects more than 20 pounds with assistance.

+ Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.