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Optical manager skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Dr. Timothy Edwards,
Dr. Todd Peabody
Optical manager example skills
Below we've compiled a list of the most critical optical manager skills. We ranked the top skills for optical managers based on the percentage of resumes they appeared on. For example, 25.5% of optical manager resumes contained patients as a skill. Continue reading to find out what skills an optical manager needs to be successful in the workplace.

15 optical manager skills for your resume and career

1. Patients

Here's how optical managers use patients:
  • Provided ophthalmic dispensing recommendations to patients based on their RX prescription requirements.
  • Managed patients vision benefits and did comparative analysis of benefits vs. promotions.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how optical managers use payroll:
  • Managed payroll to correspond with allotted labor allowance.
  • Maintained payroll percentage below company guidelines.

3. Customer Satisfaction

Here's how optical managers use customer satisfaction:
  • Performed frame repairs and ordered replacement parts and lenses to support customer warranties and ensure exceptional customer satisfaction upheld.
  • Developed and implemented procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

4. Customer Complaints

Here's how optical managers use customer complaints:
  • Resolved customer complaints by exchangingmerchandize, refunding money and adjusting bills.
  • Handle customer complaints and staff conflicts.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how optical managers use customer service:
  • Demonstrated ability to deliver outstanding customer service with proven track record of sales growth and accountability for results.
  • Directed team regarding accountability for profit and loss, including superior customer service.

6. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how optical managers use patient care:
  • Oversee entire Optical Department, purchasing, sales, inventory, and patient care.
  • Resolved customer issues while caring for customers needs and provide great patient care.

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7. ABO

Here's how optical managers use abo:
  • Ceritfied Optician (ABO) and managing partner.
  • Study for passing of ABO testing to become license within 3 years of employment.

8. HIPAA

Here's how optical managers use hipaa:
  • Maintained patient confidentiality per HIPAA policy.
  • Maintained professionalism of a medical facility and followed strict HIPAA and filing policies, while working in a busy retail environment.

9. R

R is a free software environment and a language used by programmers for statistical computing. The R programming language is famously used for data analysis by data scientists.

Here's how optical managers use r:
  • Interacted with U of R, RIT & Kodak research departments for special testing for R&D projects.

10. Financial Reports

Here's how optical managers use financial reports:
  • Monitor department financial reports and budgets.
  • Maintain financial reports using the software and spreadsheets that have been made available by my employer.

11. VSP

Here's how optical managers use vsp:
  • Authorize and bill vision insurance online for VSP and Eyemed.
  • Coordinated insurance benefits such as VSP, Eyemed, Visio Benefit, and Vision Care Plan.

12. Optical Products

Here's how optical managers use optical products:
  • Worked multiple locations around Denver-Metro area* Exceptional sales* Fit, order, make and dispensing of optical products* Some surfacing experience
  • Managed frame and board inventory and responsible for frame buying and ordering various optical products and supplies.

13. Inventory Control

Here's how optical managers use inventory control:
  • Purchased merchandise and maintained accurate inventory control.
  • Controlled Profit and Loss by Maintaining Inventory Control for all Office, Optical, Contact Lens, and Doctors Supplies.

14. Ophthalmology

Ophthalmology is the medical study concerning the eye and various eye conditions. Doctors who specialize in ophthalmology are called ophthalmologists. A person requires a medical degree, a postgraduate clinical year, 36 months of training, and various certifications to be eligible to operate in the US.

Here's how optical managers use ophthalmology:
  • Maintained positive relationships and recruited independent doctors of optometry through professional networking with the American Association of Ophthalmology.
  • Hired exclusively to develop retail dispensaries for the University's ophthalmology department.

15. Optometry

Here's how optical managers use optometry:
  • Managed high-end optical for private optometry office.
  • Managed all functions pertaining to the operations of the Doctor of Optometry office.
top-skills

What skills help Optical Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on optical manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What optical manager skills would you recommend for someone trying to advance their career?

Dr. Todd PeabodyDr. Todd Peabody LinkedIn profile

Clinical Associate Professor, Associate Dean, Indiana University

Consider formal business training in programs like the one that we have established here at IU in partnership with the Kelley School of Business. Whether you plan to own a business or just manage your own finances, financial literacy and business acumen can help set you apart and give you a leg up on the competition. There is no better investment than an investment in yourself especially with skills and training that is immediately applicable.
Do you want to know more?
Read more about what experts have to say about optical manager

List of optical manager skills to add to your resume

Optical manager skills

The most important skills for an optical manager resume and required skills for an optical manager to have include:

  • Patients
  • Payroll
  • Customer Satisfaction
  • Customer Complaints
  • Customer Service
  • Patient Care
  • ABO
  • HIPAA
  • R
  • Financial Reports
  • VSP
  • Optical Products
  • Inventory Control
  • Ophthalmology
  • Optometry
  • Gross Sales
  • Store Operations
  • Insurance Claims
  • Patient Satisfaction
  • Front Desk
  • Appointment Scheduling
  • Hippa
  • Insurance Billing
  • Insurance Benefits
  • Optical Sales
  • Sales Associates
  • Prescription Eyewear
  • Insurance Verification
  • Patient Orders
  • Optical Prescriptions
  • Visual Fields
  • EHR
  • Eye Measurements
  • Optical Shop
  • Inventory Management
  • Eye Exams
  • RX
  • Customer Issues
  • Optical Centers
  • Bank Deposits
  • Insurance Authorizations
  • Frame Inventory
  • Lens Selection
  • Suit Client

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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