Customer Success Manager jobs at Optimizely

The **Mailchimp Customer Success (CS) Data Science & Analytics team** is seeking an exceptional **Manager** to lead analytics and data science efforts that empower our Customer Success organization to deliver meaningful outcomes for Mailchimp customers. In this pivotal role, you will drive experimentation, innovation, and data-driven decision-making to improve customer engagement, retention, and success across the Mailchimp ecosystem. You will collaborate cross-functionally with Mailchimp Customer Success, Product, Marketing, and Data Engineering teams to develop analytical strategies that influence customer journeys and operational efficiency. Your leadership will help shape the future of how Intuit enables Customer Success at scale-combining data, AI, and experimentation to deliver measurable business impact. **Responsibilities** + **Develop and drive the data and analytics strategy** for Mailchimp's Customer Success organization, ensuring alignment with Intuit's customer success vision and priorities. + Partner with business and operations leaders to identify high-impact opportunities, prioritize investments, and define measurable success outcomes. + **Lead and mentor a world-class team** of data scientists and analysts, fostering technical and strategic excellence across experimentation, causal inference, and advanced modeling. + **Design and implement frameworks** that measure and optimize the impact of Mailchimp's Customer Success programs-covering engagement, retention, and support effectiveness. + Build scalable measurement systems and data products that provide actionable insights into customer behavior and health. + **Activate insights** to inform strategic decisions, improve processes, and drive better customer experiences through Mailchimp's human and digital success channels. + Partner with Product and AI teams to evaluate and integrate **AI/ML and LLM-driven experiences** into the customer journey, including measuring their impact on satisfaction and success outcomes. + **Champion experimentation rigor and data excellence** , advancing methodologies in A/B testing, causal inference, and predictive modeling. + Collaborate with data engineering to ensure **data quality, accessibility, and visualization excellence** , enabling the team to deliver fast, accurate insights. + Role-model Intuit's "Win Together" value-building collaboration across Mailchimp, Intuit's Customer Success, and cross-functional teams. **Qualifications** + 7+ years of experience in analytics and data science, with a strong background in **customer success, marketing, or product analytics** . + Proven success in **leading high-performing analytics or data science teams** . + Expertise in **statistical analysis, experimentation (A/B, multivariate, and hierarchical models), and causal inference methods** (e.g., Propensity Score Matching, DiD, Synthetic Control). + Proficiency in **SQL and Python** ; familiarity with BI tools (e.g., Tableau, Power BI, Looker) is a plus. + Experience applying **AI/ML and LLM technologies** in analytics or customer-facing use cases. + Strong ability to connect data insights with business strategy and influence executive decision-making. + Excellent communication skills-able to translate complex analytics into clear business narratives. + Bachelor's degree required; advanced degree in a quantitative field (Statistics, Economics, Computer Science, Data Science, or related) preferred. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 17 million learners and 6,000+ companies, including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About the Role: You are responsible for increasing data and AI readiness at enterprise organisations through the power of DataCamp. Your role is to understand data and AI upskilling opportunities and gaps in business lines, People and Learning and Development departments, and data and AI functions and to increase data capabilities of all skill levels across the organisation. You will need to call on a skill set that 1) drives retention and growth of DataCamp within the organisation and 2) brings an understanding of the data and AI landscape, vendors, concepts, and strategic application. Success in this role is dependent on your ability to understand the diverse subject matter and features of the DataCamp for Business platform and your ability to coach clients on how to best leverage and tailor these offerings to help them in their data and AI transformation. About you: At DataCamp, we seek individuals who embody our core values of data-driven action, transparency, ownership, and customer focus. We are seeking individuals that thrive in a fast-paced, high-performing sales organisation and are driven by a passion for democratising adoption of data & AI. Your entrepreneurial and collaborative spirit pushes you beyond just meeting/exceeding retention and expansion targets. You aim to understand the strategic imperatives at DataCamp's clients and strive to be a thought partner in transforming their data & AI readiness. You are a collaborative team player who is equally happy to work internally with sales, product, support, marketing as you are happy to roll up your sleeves and strategize with clients. You subscribe to the belief that people, process, technology, and data are all key ingredients to digitally transforming a business and you are energised by helping our clients up-level their data readiness at scale. If this sounds like you, we encourage you to apply! Responsibilities: Manage the customer lifecycle from onboarding to renewal for DataCamp's most strategic, top-tier B2B clients Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling goals Collaborate closely with counterparts in sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships Strategize on and help launch learning initiatives (eg competitions, custom tracks or content, learning leaderboard sprints, value capture sessions) to promote access and outcomes for thousands of learners Capture and promote business value created from DataCamp use Work with product and marketing to ensure the voice of our customer is being heard and considered for our product and content roadmap Elevate conversations both up and across the client org to evangelise DataCamp and drive meaningful adoption that grows business outcomes for a client Demonstrate deep understanding of the subject matter and the value of DataCamp's various products and use this to ensure renewal, upsell, and cross-sell Qualifications: 5+ years of industry experience in relevant fields and domains (e.g. consulting, customer success, pre sales, account management, support), with a commitment to building a long-term career in the go-to-market space. At least 2-3 years in the consulting or customer success domains is of top focus Experience and proficiency in big data and advanced analytics technology, topics, trends, and an appreciation for the current vendor landscape. Motivation to stay on top of trends and technology and ability to speak to these confidently Demonstrable track record of meeting/exceeding GRR and NRR targets (or equivalent metrics), and balancing priorities and playbooks in a portfolio of customer accounts Bringing a “Teach to fish” not “give a fish” mentality to enabling our client counterparts and helping them champion datacamp adoption across the organisation Creating and nurturing champions and value stories to underscore the impact of DataCamp across the enterprise Experience in Salesforce, identifying and documenting risk/growth opportunities, collaborating with sales, and creating renewal quotes and POs Willingness to experiment with new Customer Success playbooks, workshops, or motions to get the client true value out of DataCamp and to build long-term stickiness of the product Why Datacamp? Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you'll love being on our team: Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding. Competitive compensation: We offer a competitive salary with attractive benefits. Flexibility: Benefit from flexible working hours because the future is flexible! Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth. Global retreats: Participate in international company retreats, fostering a global team spirit. Equipment: Yearly refreshment of your IT Equipment budget for your home working setup. Amazing team: Collaborate with a truly exceptional team-seriously, we're awesome! Compensation At DataCamp, we strive for market alignment and internal equity as a key part of our compensation approach. The total range (base + OTE) for this role is $147,000; actual pay will be determined based on the individual's skills, experience, and location. Salary is one component of our total compensation package. This position also qualifies for: Equity (i.e., stock options). Unlimited PTO 401K retirement plan + matching Insurance (medical, dental, vision, life)

At Intuit, we empower consumers and businesses by providing them with powerful financial tools. Our Global Business Solutions Group includes industry-leading product solutions such as Intuit Enterprise Suite, QuickBooks Online Accountant, QuickBooks Online, QBO Payments, QBO Payroll, and QB Desktop. We are committed to delivering exceptional value and support to our highest value customers including our Mid Market and Accountant Managed Firms. We are seeking a dynamic and enthusiastic Customer Success Manager to join our expanding team. In this role, you will be the primary point of contact for these high-value, complex, customers, providing support as a subject matter expert throughout the customer lifecycle and ensuring they maximize the benefits of the Intuit platform. Your passion for customer engagement and your deep subject matter expertise in FMS products will ensure that our customers are able to seamlessly utilize our suite of products and enhance their overall experience. **Responsibilities** + Proactive Account Management: Build and maintain strong relationships with high-value customers, understanding their unique needs and service. Serve as a point of contact for complex mid market customers. Own the customer lifecycle, driving product adoption and customer satisfaction. + Onboarding Support: Provide expert guidance to customers on the onboarding process, ensuring they are effectively trained on our products and can utilize them to their full potential. + Expertise: Serve as a subject matter expert on Intuit's Enterprise Suite features, providing expert guidance to customers on how best to leverage Intuit's products to meet their needs. Maintain up-to-date knowledge of industry trends and products. + Client Support:. Independently respond to complex or ambiguous customer questions and provide expert guidance. + High-Impact Customer Issue Management: Collaborate with other teams to efficiently and timely resolve customer issues and improve overall customer satisfaction. + Project Management: Utilize strong project management skills to oversee customer-specific initiatives, ensuring timely delivery and success by partnering with cross functional teams. Act as a customer advocate, anticipating challenges and coordinating with internal teams (Sales, Implementation, Customer Support, Product) to support customers. + Customer Engagement: Foster a collaborative and engaging environment, always prioritizing the customer. Regularly check in with customers to solicit feedback and ensure satisfaction. Independently assess client needs and recommend appropriate products and solutions. Serve as a dedicated, trusted advisor, ensuring customers fully leverage Intuit's Enterprise Suite to meet their business needs. + Documentation & Reporting: Maintain accurate records of customer interactions, feedback, and service requests. Research and analyze customer success metrics and independently develop strategies for client engagement and relationship development. Provide consistent feedback to support teams, influencing enhancements that better serve customers. **Qualifications** + Minimum 5 years experience in client success management or account management. + Minimum of 3 years in a customer-facing role and experience using Financial Management System (FMS) software and/or QuickBooks Online. + Passion for helping people and providing the best customer experience possible and driving net revenue retention and customer satisfaction. + Extreme ownership of the customer experience; accountable for customer success. + Bookkeeping or Accounting experience preferred. + Advanced troubleshooting and complex problem-solving abilities. + Demonstrated ability to build and maintain strong relationships with clients and stakeholders. + Demonstrated ability to work collaboratively in a team environment and contribute positively to team outcomes. + Comfortable with ambiguity and change, with an ability to adapt to evolving priorities and requirements. + Dependable and committed to delivering high levels of service. Must love engaging with customers and have a strong passion for customer success excellence. + Excellent project management skills, with a track record of delivering on commitments. + Exceptional communication skills and a professional video presence for customer interactions. + This is a Full Time position. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

At Intuit, we empower consumers and businesses by providing them with powerful financial tools. Our Global Business Solutions Group includes industry-leading product solutions such as Intuit Enterprise Suite, QuickBooks Online Accountant, QuickBooks Online, QBO Payments, QBO Payroll, and QB Desktop. We are committed to delivering exceptional value and support to our highest value customers including our Mid Market and Accountant Managed Firms. We are seeking a dynamic and enthusiastic Customer Success Manager to join our expanding team. In this role, you will be the primary point of contact for these high-value, complex, customers, providing support as a subject matter expert throughout the customer lifecycle and ensuring they maximize the benefits of the Intuit platform. Your passion for customer engagement and your deep subject matter expertise in FMS products will ensure that our customers are able to seamlessly utilize our suite of products and enhance their overall experience. Responsibilities * Proactive Account Management: Build and maintain strong relationships with high-value customers, understanding their unique needs and service. Serve as a point of contact for complex mid market customers. Own the customer lifecycle, driving product adoption and customer satisfaction. * Onboarding Support: Provide expert guidance to customers on the onboarding process, ensuring they are effectively trained on our products and can utilize them to their full potential. * Expertise: Serve as a subject matter expert on Intuit's Enterprise Suite features, providing expert guidance to customers on how best to leverage Intuit's products to meet their needs. Maintain up-to-date knowledge of industry trends and products. * Client Support:. Independently respond to complex or ambiguous customer questions and provide expert guidance. * High-Impact Customer Issue Management: Collaborate with other teams to efficiently and timely resolve customer issues and improve overall customer satisfaction. * Project Management: Utilize strong project management skills to oversee customer-specific initiatives, ensuring timely delivery and success by partnering with cross functional teams. Act as a customer advocate, anticipating challenges and coordinating with internal teams (Sales, Implementation, Customer Support, Product) to support customers. * Customer Engagement: Foster a collaborative and engaging environment, always prioritizing the customer. Regularly check in with customers to solicit feedback and ensure satisfaction. Independently assess client needs and recommend appropriate products and solutions. Serve as a dedicated, trusted advisor, ensuring customers fully leverage Intuit's Enterprise Suite to meet their business needs. * Documentation & Reporting: Maintain accurate records of customer interactions, feedback, and service requests. Research and analyze customer success metrics and independently develop strategies for client engagement and relationship development. Provide consistent feedback to support teams, influencing enhancements that better serve customers. Qualifications * Minimum 5 years experience in client success management or account management. * Minimum of 3 years in a customer-facing role and experience using Financial Management System (FMS) software and/or QuickBooks Online. * Passion for helping people and providing the best customer experience possible and driving net revenue retention and customer satisfaction. * Extreme ownership of the customer experience; accountable for customer success. * Bookkeeping or Accounting experience preferred. * Advanced troubleshooting and complex problem-solving abilities. * Demonstrated ability to build and maintain strong relationships with clients and stakeholders. * Demonstrated ability to work collaboratively in a team environment and contribute positively to team outcomes. * Comfortable with ambiguity and change, with an ability to adapt to evolving priorities and requirements. * Dependable and committed to delivering high levels of service. Must love engaging with customers and have a strong passion for customer success excellence. * Excellent project management skills, with a track record of delivering on commitments. * Exceptional communication skills and a professional video presence for customer interactions. * This is a Full Time position. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms $80,000 - $100,000 a year Compensation Annual Compensation: $80K - $100K, including commissions (commission component ranging from 10-30%) Travel reimbursement provided Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave. Additionally, employees receive unlimited PTO and 10 company holidays. We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Rain, we're rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk. Our Ethos Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all. What we're looking for Rain is looking for a Enterprise Customer Success Manager to own and grow a portfolio of high-impact customers. You'll be the primary relationship lead for fintechs, neobanks, and enterprise partners using Rain . You'll drive adoption, expansion, and retention by pairing commercial instincts with deep product understanding. What You'll Do Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion. Be the business quarterback across Product, Compliance, Risk, Support, and Engineering to unblock customers and ship outcomes. Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end. Translate product to value, explain Rain's product and compliance requirements in plain language. Monitor and improve performance by partnering on incident communications, postmortems, and continuous optimization. Gather and amplify feedback to inform product roadmaps and new features; advocate for customers while balancing platform health. What you will bring to Rain 5-8+ years in Customer Success / Account Management for fintech, payments, banking-as-a-service, or API/SaaS platforms. Proven record hitting targets with mid-market and enterprise accounts. Payments & fintech fluency issuing/acquiring, card authorization & settlement, chargebacks, KYC/AML, compliance, and basics of stablecoins/crypto. Technical comfort working with APIs, and dashboards; you can partner with solution engineers when needed. Commercial acumen, someone with a strong negotiator who can structure renewals, MSAs, and pricing aligned to value. Clear writer/speaker who builds trust from user ops to the C-suite. Bias to action, organized, resourceful, and excellent at running multiple workstreams to deadlines. Desirable but not mandatory Experience with Hubspot, Salesforce or other CRMs. Global account experience across multiple regions/time zones. Exposure to fast-moving sectors like fintech, or crypto. Benefits Our team works hard, so we make sure our benefits do too. Here's what you can expect as a Rainmaker: Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums. 401(k) with matching: Invest in your future, just like we're investing in ours. Ownership that matters: Every team member gets equity because we believe in building together. Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates. Unlimited PTO: Because time to rest and reset is just as important as time to ship. Product-first perks: Monthly budget to test our cards and features like a real user. Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving. Home office setup: One-time stipend to create a space that works for you. Team connection: Frequent company events, team dinners, and offsites to stay connected. Compensation will vary based on experience from $100,000 - $210,000

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes-no code needed. As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through time bound engagements, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. This role will be a part of the dynamic and growing Scaled Success Team. The scaled customer journey begins with the meticulously designed onboarding process. Our Scaled CSMs will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. After onboarding is complete, our Digital success, Education, and Community programs will continue to nurture our scaled accounts. Prior to renewal, the Scaled CSM will run an Executive Business Review, collecting and documenting the value the customer has seen with Airtable over the past year and assess for any risk or growth. The Scaled Success org maintains a healthy renewal rate, license activation, and expansion quarter over quarter. What you'll do As a Scaled Customer Success Manager, you will be responsible for managing a diverse portfolio of Airtable Enterprise accounts at scale. Your responsibilities will include: Deliver high impact and time-based engagements for a large volume of customers across onboarding, adoption and value stages via a pooled portfolio model Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows within Airtable within 90 days Monitor customer adoption and respond to account health signals, carrying out playbooks at key intervention points Drive value business reviews with customers to document and quantify customer value prior to renewal Help to identify growth opportunities within the account to expand customer ACV Document customer use cases and contribute to customer holistic account/success plans Act as a teacher, empowering and coaching customers to successfully launch and capture value from Airtable and leverage self-serve resources Accelerate adoption of Airtable and expand usage to cross-functional teams Manage and identify new opportunities for one-to-many customer programs to efficiently drive success at scale, support business-wide adoption, and deepen Airtable proficiency Protect revenue for customers at risk within the Scaled segment by re-engaging with customers via a “relaunch & recommit” playbook, leveraging our onboarding playbook methodology for risk mitigation Actively engage up to 20 customers at a given time and touch roughly ~100 accounts per year Share common themes and value drivers to help shape our low-touch engagement model to meet the needs of our customers and business Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas Partner with our internal implementation team and/or partner network to successfully co-deliver a world-class onboarding experience Who you are You have 4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Customer Education role within the B2B SaaS sector You have a track record of delivering value to customers and managing them through onboarding and training, driving adoption, and retention and expansion You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights, empowering clients to make informed decisions You execute with excellence and have a deep track record of creating a significant impact for your customers You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what” You are a team player, an effective collaborator, and a self-starter Ability to context switch and manage multiple projects and customer engagements simultaneously Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$128,000-$166,300 USDFor all other work locations (including remote), the on-target earnings range for this role is:$115,000-$149,400 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

At Rain, we're rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk. Our Ethos Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all. What we're looking for Rain is seeking a detail-oriented, analytical Customer Success Manager to join our team. In this role, you will be a key player in onboarding new companies onto our platform, helping them succeed in using Rain's products and services. You will work closely with cross-functional teams including operations, compliance, and sales to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings. What you'll do Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion. Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding and integration. Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end. Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process. Support the design and implementation of onboarding workflows for new business customers. Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products. Work with product managers to define business requirements for onboarding and create user stories. Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders. What you'll bring to Rain Bachelor's degree in Business, Analytics, Economics, or a related field. 2-6+ years of experience in a customer success or similar role, preferably at a B2B company. Strong analytical and problem-solving skills, with the ability to work with complex data sets. Experience with product analytics tools. Excellent communication skills and ability to work cross-functionally with diverse teams. Ability to work independently and take ownership of tasks while collaborating with team members. Desirable but not mandatory Experience in the financial services or credit card industry. Familiarity with SQL and other data query tools. Knowledge of customer onboarding best practices in a tech-driven environment. Benefits Our team works hard, so we make sure our benefits do too. Here's what you can expect as a Rainmaker: Top-tier coverage: We cover 95% of Medical, Dental, and Vision premiums. 401(k) with matching: Invest in your future, just like we're investing in ours. Ownership that matters: Every team member gets equity because we believe in building together. Work your way: Flexible hybrid setup with a prime SoHo office for NYC-based teammates. Unlimited PTO: Because time to rest and reset is just as important as time to ship. Product-first perks: Monthly budget to test our cards and features like a real user. Wellness support: Monthly stipend to spend on fitness, therapy, or whatever keeps you thriving. Home office setup: One-time stipend to create a space that works for you. Team connection: Frequent company events, team dinners, and offsites to stay connected. Compensation will vary based on experience from $75,000-$150,000

About Us: Dispatch is the first data orchestration company for the $80T advisory market - we collect, sync and maintain data across the advisory tech stack. Our platform orchestrates complex data workflows like automated onboarding, account opening and data syncing. We give advisors the power of an integrated tech stack with the choice to use whatever tools are best to run their business. We're an experienced team of start-up operators with deep roots in both tech and industry. You can learn more about us on our website. Role overview: Dispatch is looking for an Enterprise CSM to own the implementation, growth, and long-term success of our most complex customers. You'll partner directly with home office teams and their partner firms to manage technical onboarding, configure integrations, build relationships, and drive expansion across large accounts. You will be part implementation lead, part strategic advisor, and part commercial partner. You'll be foundational in shaping our approach to onboarding, QBRs, and upsell - and will work closely with Product, Operations, and Sales to do it. To succeed in this role, you'll have to be scrappy, customer-obsessed, motivated by impact, and excel at moving fast and operating in unchartered territory. What you will own: Serve as the primary relationship owner Lead onboarding and implementation for complex enterprise customers Serve as a product expert - able to troubleshoot issues and execute hands-on tasks like configuring integrations and testing. Develop a deep understanding of each customer's org structure, workflows, and operational model in order to advise on optimal Dispatch usage and uncover expansion opportunities over time. Own the expansion motion from discovery to close - shaping use cases, partnering with Sales, and driving adoption of new workflows and product areas. Run QBRs, track account health, and proactively mitigate risk Act as the internal voice of the customer, surfacing product and infrastructure feedback Contribute to playbooks, templates, and CS process development What you bring: 5+ years of experience in an Enterprise Customer Success or Enterprise Account Management role, working with complex B2B SaaS products. Start-up experience in a rapidly growing tech company (ideally in fintech, data, or complex SaaS) Proven experience managing large, multi-stakeholder accounts Comfort navigating technical implementations Strong commercial instincts with experience identifying and influencing upsell opportunities Exceptional communicator who can build trust with product teams and clients alike Systems thinker who builds for scale - not just to get through the day Operate with high horsepower, are adept at context switching, and work on multiple projects at once with expansive ownership. Startup or early growth stage experience going from 1 to 10 or 10 to 100. Why work at Dispatch? We're a highly experienced team with a track record of successfully building together. We're well versed in building for the best tech and investment companies. We move fast, iterate quickly and have a high bar for what “excellent” looks like. We're a well-funded company backed by top tier investors. We're distributed in New York and San Francisco, and take great care to foster a highly communicative, collaborative working environment. Unlimited vacation - take time off when you need it. Top-notch healthcare plans - we offer the best available medical, dental and vision plans that give you the most options and we cover the entirety of the cost for employees and their families. Also offered: FSA, HSA plans and OneMedical, TalkSpace, KindBody, HealthAdvocate and Teladoc Health memberships. Dispatch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Us: Dispatch helps financial advisors manage their client data. We are the first data orchestration company for the $80T advisory market - we collect, sync and maintain data across the advisory tech stack. Our platform orchestrates complex data workflows like automated onboarding, account opening and data syncing. We give advisors the power of an integrated tech stack with the choice to use whatever tools are best to run their business. We're an experienced team of start-up operators with deep roots in both tech and industry. You can learn more about us on our website. Role overview: Dispatch is looking for an execution-focused CSM to own the implementation, growth, and long-term success of our customers. You will focus primarily on the mid-market but may have some enterprise coverage responsibilities too. You'll partner directly with customers to manage technical onboarding, configure integrations, build relationships, and drive expansion. You will be part implementation lead, part strategic advisor, and part commercial partner. You'll be foundational in shaping our approach to onboarding, QBRs, and upsell - and will work closely with Product, Operations, and Sales to do it. To succeed in this role, you'll have to be scrappy, customer-obsessed, motivated by impact, and excel at moving fast and operating in unchartered territory. What you will own: Serve as the primary relationship owner Lead onboarding and implementation for mid-market customers Serve as a product expert - able to troubleshoot issues and execute hands-on tasks like configuring integrations and testing. Develop a deep understanding of each customer's org structure, workflows, and operational model in order to advise on optimal Dispatch usage and uncover expansion opportunities over time. Own the expansion motion from discovery to close - shaping use cases, partnering with Sales, and driving adoption of new workflows and product areas. Run QBRs, track account health, and proactively mitigate risk Act as the internal voice of the customer, surfacing product and infrastructure feedback Contribute to playbooks, templates, and CS process development What you bring: 3+ years of experience in a Customer Success or Account Management role, working with complex B2B SaaS products. Start-up experience in a rapidly growing tech company (ideally in fintech, data, or complex SaaS) Proven experience managing large, multi-stakeholder accounts Comfort navigating technical implementations Strong commercial instincts with experience identifying and influencing upsell opportunities Exceptional communicator who can build trust with product teams and clients alike Systems thinker who builds for scale - not just to get through the day Operate with high horsepower, are adept at context switching, and work on multiple projects at once with expansive ownership. Startup or early growth stage experience going from 1 to 10 or 10 to 100. Why work at Dispatch? We're a highly experienced team with a track record of successfully building together. We're well versed in building for the best tech and investment companies. We move fast, iterate quickly and have a high bar for what “excellent” looks like. We're a well-funded company backed by top tier investors. We're distributed in New York and San Francisco, and take great care to foster a highly communicative, collaborative working environment. Unlimited vacation - take time off when you need it. Top-notch healthcare plans - we offer the best available medical, dental and vision plans that give you the most options and we cover the entirety of the cost for employees and their families. Also offered: FSA, HSA plans and OneMedical, TalkSpace, KindBody, HealthAdvocate and Teladoc Health memberships. Dispatch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you're a builder, or problem solver, and love the fast pace of a startup, it's time to meet the Harri family. Who you are: Customer Success Managers are responsible for managing enterprise customers after successfully onboarding them onto the Harri platform. You will be the Success manager as well as the trusted consultant to hospitality industry customers, within our QSR vertical. Our Customer Success Managers are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live'. They take the time to get to know their clients and their business needs, to ensure they are getting the most of their investment in Harri. Key Responsibilities: Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients. Fostering relationships with key accounts and internal teams to drive action. Developing relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy. Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization. Understanding how to build and present Harri's value story using data and insights. Driving growth with existing customers, identifying upsell and cross-sell opportunities and therefore generating new revenue. Understanding, adapting to and helping to develop Harri's ongoing product and technology developments. Communicate regularly with the customer to evaluate satisfaction General Activities Include but are not limited to the following: In collaboration with our Go-To-Market teams, identify upsell and cross-sell opportunities that will enhance the client experience and improve their business operations. Create Success plans with Senior Leaders of the business to showcase ROI and reduce churn risk. Be the escalation point for issues and work across Support and Technical Support teams to ensure resolution and that SLAs are met. Identify product adoption opportunities and showcase with the client through Executive Business Reviews that will determine next steps and enhance the customer's Success plan. Schedule Executive Business Reviews with the client on a 6 month basis and weekly/biweekly/monthly Success meetings dependent on health and risk of the account. Own the renewal process for your book of business and work with cross functional teams on contract renewals and billing reconciliation. Create NRO (New Restaurant Opening) opportunities for the client in collaboration with Implementation and Accounting teams to ensure that all relevant locations are billed accordingly. Experience and Skills: Bachelor's Degree An ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, and is ready to grow with a company Strong attention to detail with excellent analytical, written, problem solving skills. 3+ years in a customer-facing role at a SaaS Software company, HCM and/or payroll experience. Experience working with Quick Service Restaurant (QSR) concepts Experience in the hospitality industry in an operations, general manager, or other operational role. Experience using G-Suite, Salesforce, Zendesk and/or other CRM tools. The salary range for this position is $85,000-$100,000 (USD). *Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.*

Since our founding in 2012, Lotlinx has consistently pioneered advancements in the automotive landscape. We specialize in empowering automobile dealers and manufacturers by providing cutting-edge data and technology, delivering a distinct market advantage for every single vehicle transaction. Today, we stand as the foremost automotive AI and machine learning powered technology, excelling in digital marketing, risk management, and strategic inventory management. Lotlinx provides employees with a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities. Job Summary The Dealer Success Manager supports our dealer base. They are responsible for interfacing with our dealers to build relationships, drive adoption of our platforms and our tools, and use data to recommend inventory strategies for success. They will generate new business and upsell our current customer base. Must be based in/near Long Island or Queens. Key Responsibilities Build and Maintain Relationships: Foster strong, long-term relationships with active dealers through weekly calls, monthly performance reviews communication and problem solving skills, providing tailored solutions for dealer success. Serve as an Ambassador: Educate dealers on Lotlinx products, company, and best practices including risk inventory, channel marketing and market trends Customer Success Reporting: Conduct regular meetings using data and reports (weekly, quarterly) to ensure optimal use of our platform, and setting up strategic campaigns to achieve dealer goals. Retention and Churn: Assess and manage risks for each dealer to proactively prevent churn, driving retention and growing revenue. Product/Service Updates: Identify and prioritize updates based on dealer feedback, industry trends, market dynamics, and competitor analysis using our tools. New Business: Generate sales with new dealerships, increase our market penetration, and contribute revenue. Current Customer Growth: Meet or exceed sales goals within an assigned book of business. Independently grow an assigned book of business Qualifications Bachelor's degree or equivalent experience 5+ years of sales experience preferred Experience with presentation tools, Salesforce, and Outreach Proven track record of sales success Experience in the automotive industry is required Existing in-market dealer relationships highly preferred What We Are Looking For? Proven Relationship Management: Proven track record of managing dealer relationships; dealer principles, dealer groups Tech-Savvy: Ability to understand, interpret, and present data effectively using a consultative approach. Quick Learner: Ability to grasp new concepts quickly, maintain an open mind for change, and proactively solve problems. Excellent Communication: Strong communication and presentation skills, with a focus on listening for understanding and influencing outcomes. Client Service Excellence: Proven track record of delivering outstanding client service. Leadership Engagement: Expertise in interfacing with client contacts at various leadership levels. Technical Presentation: Ability to effectively present Lotlinx platform and technology and respond to client requirements and requests with urgency. Client Standards Understanding: Capacity to educate and consult with dealers and requirements related to offered products, features, and solutions. Internal Communication: Ability to communicate client requirements to internal teams with urgency to ensure alignment. High Integrity and Work Ethic: Self-starter with a strong work ethic, high energy levels, and a commitment to integrity. Pay: $100,000 base salary + generous commission structure. Benefits: Medical, Dental, Vision, Matching 401k. Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Lotlinx is not currently able to offer sponsorship for employment visa status. Lotlinx is headquartered in Peterborough, NH and has locations in Holmdel NJ, Manitoba, Ontario and British Columbia, Canada in addition to a large team spanning from the US to Canada. Our success relies heavily on our customers but also our dedicated talent that continuously moves our platform forward. We value our employees, their abilities and seek to foster an open, cooperative, dynamic environment where the team and company alike can thrive.

About impact.com impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact. What You'll Do: Delivering world-class support to our top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins, and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. What You Bring: 3+ experience in affiliate marketing Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus) Consistent track record of providing stellar support to customers Embraces teamwork and cross-team collaboration Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus) A healthy dose of initiative and the ability to remain flexible Detail-oriented and able to efficiently prioritize tasks Be a critical thinker and an inventive problem-solver Professional communication skills Enthusiastic teammate Great conflict resolution skills Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus Variable Commission Plan ($20,000-$23,750) and stock (RSU) award. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_NewYork_NewYork #LI_SantaBarbara #LI_Columbus_Ohio

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate. *Fluency in both English and Spanish is required. For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. If this sounds like you, read on. You could be the next "Nozomier"! In this role, you will: Develop and manage customer portfolio. Own and drive the customer lifecycle - protect, nurture and deliver exceptional service to all customers. Drive revenue growth by demonstrating successful achievement of customer guided value measures Minimize customer churn through customer success plans and customer lifecycle management. Resolve customer requests and concerns ensuring improvements to customer experience. Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally. Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. Be a reliable point of contact and brand ambassador for Nozomi and its products. Work across departments ensuring proper customer visibility and outcomes are met. Aid in product design and product development through customer feedback. Assist in creating training courses and educational materials for other members of the department. Evaluate and improve tutorials and other communication infrastructure. To be successful in this opportunity, you will have: Experience in a customer success position supporting a technical product is a plus Fluency in both written and oral English and Spanish languages is required. Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed. Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks Proven experience in IT and network security (OT experience is a plus) Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered Previous experience in a TAM or SE role is highly valuable Experience working with brand image and promoting value through customer experience Accountability, personal organization, and ability to multi-task. Self-driven and proactive nature. Excellent communication and interpersonal skills - able to compile and deliver technical reports and executive level presentations Leadership and Competency engaging with CxO to technical staff. Experience analyzing and optimizing processes in the Customer Success department. Patient and active listener. Passion for service. #LI-Hybrid #LI-AF1 Who we are and what we stand for: Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful. Our Global Benefits All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as: Health & Wellness Financial Work-Life Balance Unparalleled Flexible Time-Off Need to know information Successful candidates will be subjected to background verification checks. Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here. If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.

Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in New York City, New York! As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities. You're excited about this opportunity because you'll: Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption Produce and deliver web-based and in-person training seminars for customers Field phone and email based support inquiries from customers Assist with the creation of self-service documentation and video-based training materials Work cross-functionally with Dealpath's Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations Ensure the retention, growth, and satisfaction of a portfolio of customer accounts Help the Customer Success team build out process and success metrics to accelerate the scaling of this function We are excited that you are: A self-motivated team player, ready to embrace a fast paced, high-growth environment Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues Qualifications: Bachelor's degree or higher 1-5 years of customer success and/or account management Strong written and verbal communication skills, including comfort with presenting to senior executive audiences Empathy for customers, and passion for helping them Demonstrated ability to manage ambiguity and apply problem-solving skills High attention to detail and accuracy Strong knowledge and proficiency in Excel / Google Sheets For Bonus Points: Experience working for an enterprise SaaS company Experience servicing commercial real estate firms Interest in commercial real estate Familiarity with SQL and Salesforce The Perks & Culture: Medical, dental, and vision insurance. Health Savings Account (HSA) & Flexible Spending Account (FSA) options. 401(k) retirement plan. Paid Parental Leave. Flexible Time Off (FTO) policy. Commuter benefits program. Monthly wellness reimbursement to support physical and mental well-being. Hybrid Work Policy, 3 days in office (Tues/Wed/Thur). The estimated pay range for New York City, New York candidates is $95,000 - $105,000 base, & $10,000 - $20,000 variable compensation. This position is also eligible for Dealpath's equity plan. Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer. Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available. About Dealpath: Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, CBRE, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the “Top Technology” at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in New York City, New York! As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities. You're excited about this opportunity because you'll: * Interact with customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals * Train, onboard, and support our customers in their usage of Dealpath in an effort to ensure adoption * Produce and deliver web-based and in-person training seminars for customers * Field phone and email based support inquiries from customers * Assist with the creation of self-service documentation and video-based training materials * Work cross-functionally with Dealpath's Sales, Marketing, and Product teams to relay customer use cases, develop success assets, and resolve product escalations * Ensure the retention, growth, and satisfaction of a portfolio of customer accounts * Help the Customer Success team build out process and success metrics to accelerate the scaling of this function We are excited that you are: * A self-motivated team player, ready to embrace a fast paced, high-growth environment * Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues * Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes * Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues Qualifications: * Bachelor's degree or higher * 1-5 years of customer success and/or account management * Strong written and verbal communication skills, including comfort with presenting to senior executive audiences * Empathy for customers, and passion for helping them * Demonstrated ability to manage ambiguity and apply problem-solving skills * High attention to detail and accuracy * Strong knowledge and proficiency in Excel / Google Sheets For Bonus Points: * Experience working for an enterprise SaaS company * Experience servicing commercial real estate firms * Interest in commercial real estate * Familiarity with SQL and Salesforce The Perks & Culture: * Medical, dental, and vision insurance. * Health Savings Account (HSA) & Flexible Spending Account (FSA) options. * 401(k) retirement plan. * Paid Parental Leave. * Flexible Time Off (FTO) policy. * Commuter benefits program. * Monthly wellness reimbursement to support physical and mental well-being. * Hybrid Work Policy, 3 days in office (Tues/Wed/Thur). * The estimated pay range for New York City, New York candidates is $95,000 - $105,000 base, & $10,000 - $20,000 variable compensation. * This position is also eligible for Dealpath's equity plan. * Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer. * Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available. About Dealpath: Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, CBRE, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Who We Are At Pave, we're building the industry's leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 8,500+ companies unparalleled confidence in every compensation decision. Top tier companies like OpenAI, McDonald's, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo use Pave, transforming every pay decision into a competitive advantage. $190+ billion in total compensation spend is managed in our workflows, and 70% of Forbes AI 50 use Pave to benchmark compensation. The future of pay is real-time & predictive, and we're making it happen right now. We've raised $160M in funding from leading investors like Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures. The Revenue Org The Revenue pillar of Pave includes our Customer Success, Marketing, Partnerships, Revenue Operations, Sales, and Strategy teams. This community drives business growth and ensures every Pave client achieves transformative results with compensation intelligence. Our go-to-market engine operates at the intersection of strategy and execution, moving prospects from initial discovery to scaled implementation across enterprise organizations. The sales team partners closely with compensation leaders to identify strategic opportunities, while customer success ensures clients maximize ROI through our complete platform suite - from benchmarking and band creation to merit cycles and total rewards communication. The rev ops team optimizes our entire client lifecycle using data-driven insights, while marketing translates complex compensation challenges into clear value propositions. Our partnerships team expands Pave's ecosystem reach through strategic HRIS and financial system integrations. Over the next year, our focus centers on accelerating growth in the enterprise segments while deepening client relationships through expanded use cases. We're seeking revenue professionals who are passionate about solving complex compensation challenges and driving measurable business impact for the world's most innovative companies. The Customer Success Engineering Team @ Pave You'll become a Pave product and compensation expert and you'll use that expertise to support a team of ~8 Customer Success Engineers. You'll make sure customers get implemented, get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave. You'll do this in partnership with the Account Management team, the Sales team, the Product and Engineering teams to ensure our customers are successful. What You'll Do Lead and develop a team of Customer Success Engineers who serve as the primary technical interface between Pave and Customers Establish best practices, playbooks, configuration consistencies and operational processes to scale the CSE function while maintaining service quality Partner with Sales, Support, Marketing, Account Management and R&D teams to coordinate customer implementations, ensure successful product adoption, and be the voice of the customer Act as an escalation point for critical customer issues, working with technical teams to develop and implement timely resolutions Onboard and coach new team members to ensure success during their ramp period; drive down the time for a CSE to be fully ramped. Work strategically with leaders to think about how we might scale the whole CSE service model while not compromising on customer satisfaction. Provide 1:1 coaching and feedback to all team members based on their performance, customer interactions and recorded customer calls; uplevel skills across the team What You'll Bring 5+ years of experience in a technical customer-facing role. 1-3 years of management experience leading technical teams in a fast-paced environment Strong technical aptitude with the ability to understand complex systems and communicate technical concepts to diverse, global audiences Ability to train and onboard new employees and ensure there are clear expectations set and managed to for new team members Exceptional problem-solving skills with a focus on balancing customer needs, business priorities, and technical feasibility Track record of building and scaling processes that enhance team efficiency and customer outcomes Experience with enterprise SaaS implementations and client relationship management Experience with HR tech is a plus Compensation, It's What We Do. Salary is just one component of Pave's total compensation package for employees. Your total rewards package at Pave will include equity, top-notch medical, dental, and vision coverage, an unlimited PTO policy, and many other region-specific benefits. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. This salary range may include multiple levels. The targeted cash compensation for this position is (level depends on experience and performance in the interview process): $166,000 - $186,000 Life @ Pave Since being founded in 2019, Pave has established a robust global footprint. Headquartered in San Francisco's Financial District, we operate strategic regional hubs across New York City's Flatiron District, Salt Lake City, and the United Kingdom. We cultivate a vibrant, collaborative workplace culture through our hybrid model, bringing teams together in-person on Mondays, Tuesdays, Thursdays, and Fridays to foster innovation and strengthen professional relationships Benefits @ Pave At Pave, career advancement drives everything-roles expand, responsibilities deepen, and compensation rises alongside your professional growth. What we provide Complete Health Coverage: Comprehensive Medical, Dental and Vision coverage for you and your family, with plenty of options to suit your needs Time off & Flexibility: Flexible PTO and the ability to work from anywhere in the world for a month Meals & Snacks: Lunch & dinner stipends as well as fully stocked kitchens to fuel you Professional Development: Quarterly education stipend to continuously grow Family Support: Robust parental leave to bond with your new family Commuter Assistance: A commuter stipend to help you collaborate in person Vision - Our vision is to unlock a labor market built on trust Mission - Our team's mission is to build confidence in every compensation decision Are you ready to help our customers make smarter, more effective compensation decisions?

At Limber Health, we're transforming how musculoskeletal care is delivered-bringing together the best of in-clinic treatment and digital support to help patients recover faster, stay engaged, and feel empowered in their health journey. Our platform is designed for therapists and physicians to extend their care beyond the clinic through a seamless, evidence-based digital experience. With the Limber mobile app and remote care team, patients receive guided home exercise therapy, remote monitoring, and educational support from the comfort of home while staying connected to their care team. Backed by clinical research from the world's leading hospital systems and trusted by top provider groups and health plans, Limber is redefining what modern rehab looks like by making high-quality care more accessible, engaging, and effective for everyone. Job Description As a Field Client Success Manager (FCSM), you'll be on the forefront of one of the biggest shifts happening in physical therapy today. This role is designed for a licensed Physical Therapist or Occupational Therapist who is passionate about driving innovation in care delivery to ensure patients receive personalized care at home. You will be working directly with clinicians to adopt Limber's technology and improve patient outcomes through Limber's market-leading Remote Therapeutic Monitoring (RTM) solution. This is a high-impact role that involves extensive travel, with an expected travel commitment of 70-80% of working time. You'll travel to visit physical therapy clinics in person, helping to coach clinicians and staff on best practices for success with Limber's RTM platform and patient navigation solution. The Limber team helped pioneer the RTM CPT codes, enabling a new hybrid care model that combines hands-on in-clinic care with digital services to best meet patients where they are, ultimately providing patients with comprehensive care in-clinic and at-home. Limber's RTM solution has demonstrated exceptional results with increasing home exercise adherence, improving overall patient outcomes while decreasing downstream healthcare costs (eg, avoidable surgeries, injections, and opioid use) Your Direct Impact The Field Customer Success Manager (FCSM) is a critical, hands-on partner to our clinicians and physical therapy practices. You will drive the successful adoption and sustained usage of RTM. In this role, you'll visit clinics that partner with Limber, working one-on-one with clinicians, regional and clinic leadership, and their clinic staff to help them achieve success with adopting RTM into their practices. You'll build deep relationships, identify barriers to adoption, and drive measurable improvements in RTM utilization and patient outcomes. This is your opportunity to drive meaningful change in the PT industry by helping clinicians adapt to a better, more connected way of delivering care and improving patient adherence. Responsibilities Full-time role, traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools Analyze usage metrics and develop strategic action plans to improve performance and engagement Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements Track visit outcomes and progress against client KPIs in a structured and organized way Support new client go-lives and implementation initiatives in the field Requirements Licensed Physical Therapist or Occupational Therapist Travel Requirement: Up to 80% total travel. Plan for the majority of your travel time to be overnight stays. 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day Self-starter with the ability to work independently while remaining highly accountable Strong problem-solving skills and ability to adapt in real time Highly motivated by performance and commission-based earning structures Comfortable with extensive travel- mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate) An active driver's license in good standing is required Must have reliable access to a major airport for regional travel Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms $80,000 - $100,000 a year Compensation Annual Compensation: $80K - $100K, including commissions (commission component ranging from 10-30%) Travel reimbursement provided Comprehensive benefits include medical, dental, and vision insurance; prescription coverage; disability and life insurance; FSA & HSA accounts; an Employee Assistance Program; a 401(k) plan with company matching; and parental leave. Additionally, employees receive unlimited PTO and 10 company holidays. We are interested in every qualified candidate who is eligible to work in the United States. However, we are currently unable to sponsor visas. Attention: If you receive an email claiming to be from Limber but it is not from Limberhealth.com, please disregard and delete the message immediately. If you have any inquiries about available job opportunities, please visit https ://********************* and contact us directly.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes-no code needed. As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Our team builds and delivers programming that allows us to guide customers through time bound engagements, ensuring they are able to achieve their business objectives and ultimately realize the value of using Airtable. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. This role will be a part of the dynamic and growing Scaled Success Team. The scaled customer journey begins with the meticulously designed onboarding process. Our Scaled CSMs will lay the foundation for a healthy customer by ensuring their primary workflows are onboarded successfully. After onboarding is complete, our Digital success, Education, and Community programs will continue to nurture our scaled accounts. Prior to renewal, the Scaled CSM will run an Executive Business Review, collecting and documenting the value the customer has seen with Airtable over the past year and assess for any risk or growth. The Scaled Success org maintains a healthy renewal rate, license activation, and expansion quarter over quarter. What you'll do As a Scaled Customer Success Manager, you will be responsible for managing a diverse portfolio of Airtable Enterprise accounts at scale. Your responsibilities will include: Deliver high impact and time-based engagements for a large volume of customers across onboarding, adoption and value stages via a pooled portfolio model Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows within Airtable within 90 days Monitor customer adoption and respond to account health signals, carrying out playbooks at key intervention points Drive value business reviews with customers to document and quantify customer value prior to renewal Help to identify growth opportunities within the account to expand customer ACV Document customer use cases and contribute to customer holistic account/success plans Act as a teacher, empowering and coaching customers to successfully launch and capture value from Airtable and leverage self-serve resources Accelerate adoption of Airtable and expand usage to cross-functional teams Manage and identify new opportunities for one-to-many customer programs to efficiently drive success at scale, support business-wide adoption, and deepen Airtable proficiency Protect revenue for customers at risk within the Scaled segment by re-engaging with customers via a “relaunch & recommit” playbook, leveraging our onboarding playbook methodology for risk mitigation Actively engage up to 20 customers at a given time and touch roughly ~100 accounts per year Share common themes and value drivers to help shape our low-touch engagement model to meet the needs of our customers and business Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas Partner with our internal implementation team and/or partner network to successfully co-deliver a world-class onboarding experience Who you are You have 4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Customer Education role within the B2B SaaS sector You have a track record of delivering value to customers and managing them through onboarding and training, driving adoption, and retention and expansion You are a teacher at heart with the ability to distill technical or intricate systems into understandable and actionable insights, empowering clients to make informed decisions You execute with excellence and have a deep track record of creating a significant impact for your customers You are a detail-oriented, resourceful, and creative problem solver, never losing sight of the “why” behind the “what” You are a team player, an effective collaborator, and a self-starter Ability to context switch and manage multiple projects and customer engagements simultaneously Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is:$128,000-$166,300 USDFor all other work locations (including remote), the on-target earnings range for this role is:$115,000-$149,400 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.