Customer Success Manager Jobs At Optimizely

Interested in leveraging software procurement expertise to optimize costs and deliver exceptional strategic advisory to customers? Keen to join a dynamic team working at the forefront of technology, including Data & AI and data analytics? Would you like to join Crayon US which has been recognized as one of the fastest Growing Tech Companies by Deloitte? Practical Information: Location: Dallas, Texas, United States | Work arrangement: Hybrid (including 30% travel) | Reports to: Vice President of US Sales | Visa Requirements: Valid working visa for US | Language Requirements: Fluent/professional English, written and verbal | Learn more: ****************** As our new Client Director SLED at Crayon US, you will be responsible for business development and new sales by building relationships within the state, local, and higher education sectors. You will also plan, build, and manage long-term relationships with key accounts and partners to expand our market share. As a proactive sales pioneer with a deep understanding of the public sector's unique challenges, you will bring a proactive approach to developing tailored solutions. Other responsibilities: Identify new business opportunities and manage the sales process from prospecting to closing Develop and execute sales strategies to grow accounts in the state, local, and education markets Proactively build and maintain relationships with key decision-makers, procurement officers, and IT leaders within public sector organizations Prepare and present proposals, bids, and RFP responses tailored to public sector requirements Attending conferences and events specific to our IT ecosystem Your Competencies: Solid experience with Microsoft and AWS 5+ years of field sales experience, with a proven track record of hunting into net new accounts 5+ years of sales experience selling to State, Local, and Higher Education customers, specifically with large State and Local Government and Education agencies Proficiency in producing bids and RFP responses tailored to public sector requirements Valid driver's license is required About You: Hunter personality with a natural ability to drive and create engagement, as well as to build long-lasting relations with our customers and stakeholders You possess a solid customer focus aimed at exceeding expectations You are driven by results, both individually and collectively Crayon US Benefits: Flex time PTO Employee Stock Option Program 401K Match (Vested from day 1) Maternity and Paternity Leave At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations. When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment. If you require any assistance or reasonable accommodation during the application process, please let us know. Apply to join an award-winning employer!

E-Commerce Marketplace Channel Manager Clifton, NJ (on-site) The eCommerce Marketplace Channel Manager will create, administer and general manage 3rd party marketplace channels and grow sales in these channels to meet overarching company goals. The position will develop and maintain effective working relationships with cross functional team members; i.e., Product Managers, Marketing, Sales, Inventory Management in a fast paced and dynamic company. Responsibilities Own creation, management and expansion of eCommerce sales platform and strategy. Partner with Sales to develop, and manage, product assortment. Examine category merchandising strategies of key competitors, and best-in-class online retailers, to understand emerging trends and promotional opportunities Load, manage and review online merchandise presentation to ensure the categorization, imagery, copy, pricing, site placement and promotional messages are accurate and meet brand standards Monitor and manage product presentation improvements including short, long descriptions, key features, and imagery Leverages merchandising tactics and strategies to drive basket and traffic growth on e- commerce channels while also maximizing overall e-commerce margin and profitability. Monitor and manage customer reviews related to product assortment and update product content and site messaging to better service the consumer Proactively seek opportunities to improve marketplace strategies and tactics, enhance customer experience and maximize ROI Act as a champion in carrying out and communicating management's strategies and goals throughout the business. Owning the customer experience for customers (customer service) Qualifications: Minimum of 5 years experience in eCommerce industry. Including Amazon, eBay and Walmart Marketplace experience. Minimum of 1 year experience as a leader/supervisor/manager and managing a team Have experience or knowledge managing or operating eCommerce marketplace Ability to analyze and create strategic planning Creative thinking to increase online sales Excellent presentation, negotiation, interpersonal and communication skills Be able to work in fast paced industry Excellent skills in MS Office Have leadership skills, develop, and motivate team

About This Role: iQuanti is seeking a Senior Account Manager to drive engagement in a portfolio of existing accounts and expand opportunities within these engagements. As a member of iQuanti's Client Services team, the Senior Account Manager is responsible for of all areas of client delivery and overall relationship health. This role requires familiarity with all aspects of clients' business, as well as the ability to mine new business opportunities by building relationships across client organizations, mapping key decision makers and areas of opportunity, and developing thought leadership and frameworks for growth. The Senior Account Manager must be collaborative and team-oriented and possess excellent problem-solving, leadership, and communication skills. Duties and Responsibilities: Advise clients on new digital marketing opportunities and trends Understand clients' businesses and goals for revenue growth/customer acquisition Partner with solution and engagement teams to develop and deploy digital marketing strategies across web analytics, SEM, SEO, display, social media marketing, and site experience optimization Create strategic plans, persuasive briefs, and business cases for clients Grow client accounts by owning proposals for emerging opportunities and driving them through inception, nurture, negotiation, and close Support day-to-day client interactions Assemble teams around emerging engagements Maintain visibility into projects' revenue, margin, and resource needs Ensure that client deliverables are of the highest quality and arrive on time and within budget Identify potential project risks, address project slippage, and develop strategies to mitigate risk Author, review, and approve all commercial solutions and project estimates prior to presenting to clients Collaborate internally to ensure timely reporting of forecasts, realization of income, and adherence to client agreements and commercial terms The Ideal Candidate Will... Have 3-4 years of account management experience in digital technology services, 5-7 years of experience in managing the delivery of digital assets (PPC/SEO, display ads, websites, apps, etc.), or 5-7 years of digital analytics experience focused on marketing outcomes Demonstrate the ability to grow revenue within client relationships Have experience driving program success with tangible metrics Demonstrate the ability to align and lead global teams across cities, cultures, and time zones Be impeccably organized and an exceptional written and verbal communicator Be proficient at digesting and appraising client data, extracting business challenges, and assembling potential solutions Be a proficient user of workflow management tools Possess a comprehensive understanding of digital performance marketing platforms and channels, including but not limited to: - Meta and other social media platforms - Google platforms - DMPs and DSPs - Web analytics platforms - Acquisition marketing tactics Experience in a client-facing role at a management consulting firm is a plus Financial services experience is a plus

This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: • Remote, work from home career. • Average first-year earnings of $69K commission + bonuses. • Life-long residual income through renewals. • Unionized position with stock options. • Excellent benefits package - medical, dental, and prescription coverage. • Exceptional training with experienced managers. • High-quality leads provided: no calling family or friends. • Flexible hours: this is a fulltime career, but you can choose when you work. • Opportunities for advancement and recognition as we promote from within. • Dynamic Team Environment: Our virtual workplace thrives on a vibrant team atmosphere. While this position is remote, you will have lots of support. Qualities We Value: • Willingness to learn and be coached as we provide comprehensive training. • Outgoing and Friendly Personality: a positive and approachable demeanor. • A strong desire to help others: provide valuable advice and services. • Effective Communication Skills: your ability to connect with others is crucial. • Sales or customer service experience is advantageous but not mandatory. Your Qualifications: • Laptop or computer with camera is required. • Possession of, or willingness to obtain an LLQP license. • Basic computer literacy is essential. • Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: • Contact the leads we provide to schedule virtual meetings with clients. • Present benefit programs to enroll new clients and cultivate relationships with them. • Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.

This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: • Remote, work from home career. • Average first-year earnings of $69K commission + bonuses. • Life-long residual income through renewals. • Unionized position with stock options. • Excellent benefits package - medical, dental, and prescription coverage. • Exceptional training with experienced managers. • High-quality leads provided: no calling family or friends. • Flexible hours: this is a fulltime career, but you can choose when you work. • Opportunities for advancement and recognition as we promote from within. • Dynamic Team Environment: Our virtual workplace thrives on a vibrant team atmosphere. While this position is remote, you will have lots of support. Qualities We Value: • Willingness to learn and be coached as we provide comprehensive training. • Outgoing and Friendly Personality: a positive and approachable demeanor. • A strong desire to help others: provide valuable advice and services. • Effective Communication Skills: your ability to connect with others is crucial. • Sales or customer service experience is advantageous but not mandatory. Your Qualifications: • Laptop or computer with camera is required. • Possession of, or willingness to obtain an LLQP license. • Basic computer literacy is essential. • Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: • Contact the leads we provide to schedule virtual meetings with clients. • Present benefit programs to enroll new clients and cultivate relationships with them. • Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.

This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: • Remote, work from home career. • Average first-year earnings of $69K commission + bonuses. • Life-long residual income through renewals. • Unionized position with stock options. • Excellent benefits package - medical, dental, and prescription coverage. • Exceptional training with experienced managers. • High-quality leads provided: no calling family or friends. • Flexible hours: this is a fulltime career, but you can choose when you work. • Opportunities for advancement and recognition as we promote from within. • Dynamic Team Environment: Our virtual workplace thrives on a vibrant team atmosphere. While this position is remote, you will have lots of support. Qualities We Value: • Willingness to learn and be coached as we provide comprehensive training. • Outgoing and Friendly Personality: a positive and approachable demeanor. • A strong desire to help others: provide valuable advice and services. • Effective Communication Skills: your ability to connect with others is crucial. • Sales or customer service experience is advantageous but not mandatory. Your Qualifications: • Laptop or computer with camera is required. • Possession of, or willingness to obtain an LLQP license. • Basic computer literacy is essential. • Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: • Contact the leads we provide to schedule virtual meetings with clients. • Present benefit programs to enroll new clients and cultivate relationships with them. • Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.

Join an Industry Leader in Medical Aesthetics as a Practice Success Manager Our client, a cutting-edge global leader in advanced medical aesthetics technology, is seeking a driven Practice Success Manager to join their growing Texas team. This is a unique opportunity to work with a company that's revolutionizing the industry and fueling growth in one of the most exciting sectors of healthcare. Highlights: Strong base salary w/ uncapped commissions - top performers earning $200k+ annually! Year 1 On-target earnings are around $140k! Full health, dental, and vision benefits Car allowance/expense account Career Growth Why Join Us? Work with the Best: Our client is a world leader in medical aesthetics technology. You'll partner with top-tier professionals in a fast-growing industry. Autonomy & Impact: You'll have the chance to drive the success of your territory while being supported by a collaborative and established team. Exciting Growth Potential: The South Texas market is booming - come grow with us and take your career to new heights! Responsibilities Include: Territory Account Management: Serve as the primary point of contact for 50+ practices, ensuring customer satisfaction and long-term success. (Territory is Austin and San Antonio) Client Support: Provide dedicated support to clients, helping them maximize the benefits of our client's products and services. Pricing Structure Implementation: Collaborate with practices to implement tailored pricing strategies that enhance their profitability. Event Planning: Coordinate and assist in setting up events at medical practices to boost brand visibility and patient engagement. Social Media & Email Marketing: Drive customer success by helping clients craft effective email campaigns and social media strategies, ensuring they thrive in a digital-first world. Business Training: Provide ongoing business training to help clients optimize operations, sales strategies, and marketing approaches. Marketing Implementation: Help clients successfully implement marketing strategies and processes, boosting their presence and patient base. Liaison Role: Act as the bridge between doctors and the social media strategy team, ensuring cohesive brand messaging and patient outreach. Upselling Opportunities: Use your expertise to identify upsell opportunities within your accounts, earning additional uncapped commissions. Absolute Requirements: 2+ years of experience in aesthetic sales or post-sales (working with Medspas, Plastic Surgeons, or Dermatologists). A proven track record of success - bonus points for P-Club memberships, Rookie of the Year awards, or consistently exceeding quotas.

Help build a better and more robust infrastructure for justice. Othram is revolutionizing cold and contemporary forensic investigations by seamlessly integrating laboratory science, innovative software, and optimized processes. Our proprietary technology empowers local, state, and federal law enforcement agencies-both in the United States and internationally-to overcome the most challenging forensic DNA barriers, solving cases once deemed unsolvable. More forensic genetic genealogy cases have been solved with Othram technology than any other method. With a commitment to constant innovation, we learn from every case, refining our technology and processes to deliver better, faster, and more reliable results. At Othram, we don't just solve cases-we build a stronger foundation for justice. We are looking for mission-driven individuals who share our passion for bringing certainty to investigations and delivering answers and justice to families. If you are obsessed with tackling the impossible, willing to work hard in uncharted territory, and eager to help build the next-generation infrastructure for justice-justice for everyone, everywhere-then Othram is the place for you. About the Role As an Account Manager, you will serve as the face of the company for key accounts, ensuring seamless case management and delivering impactful results. You'll be the central figure in the life cycle of casework, from onboarding to public announcements, driving revenue, and fostering strong client relationships. If you are a proactive, client-focused professional who thrives in a fast-paced, mission-driven environment, this role is for you. What You Get to Do Every Day Oversee the submission, tracking, and management of cases for key accounts. Collaborate with the Sales Team to set expectations, goals, and deliverables with key accounts. Drive revenue by ensuring executed contracts are completed efficiently. Identify new business opportunities within existing accounts. Communicate with Operations and Customer Service teams to monitor case statuses and identify next steps. Schedule and conduct regular calls to review ongoing cases with clients. Maintain a system to document, track, and update client accounts. Develop and standardize processes for managing account-related information. Within the first 30-60 days, create and implement a comprehensive template to standardize workflows for key accounts. Conduct monthly calls with clients to strengthen relationships, drive revenue, and provide case updates. Collaborate with the sales team to identify upselling opportunities. Expand services within existing contracts, understanding that revenue is tied to case submissions. Provide clients with regular updates, including case progress and status reports. Help project revenue and track key metrics, such as contract spending. Communicate with agencies to confirm case statuses, facilitate public announcements, and keep Othram informed of all case updates. What You Bring to the Role Required Competencies and Experience Proven experience managing multiple key accounts (ideally 50 or more). Strong skills in documenting, tracking, and updating account information efficiently. Experience in case review and tracking, with a proactive approach to resolving challenges. Ability to create templates and tools to streamline account management processes. Excellent communication skills for client calls, case updates, and upselling opportunities. Understanding of revenue-driven models tied to case submissions and performance. Adept at explaining technical forensic processes to clients and stakeholders. Preferred Competencies and Experience Familiarity with DNA analysis and forensic workflows. Experience working with law enforcement agencies in a consulting or support capacity. Exceptional customer service skills, particularly in high-stakes scenarios. Background in advising on case strategies and collaborating with clients to achieve resolutions. What Makes This Role Unique Key Client Contact: Be the primary point of contact for law enforcement agencies throughout the case life cycle. Industry Leadership: Represent Othram, a unique organization integrating lab services, advanced technology, and forensic software development. Meaningful Client Relationships: Build and nurture relationships with clients, ensuring they feel like active participants in solving cases. Impact-Driven Role: Enable law enforcement to access the most advanced forensic tools available, driving real-world impact. Compensation and Benefits Competitive salary and benefits package Unlimited PTO Opportunities for professional growth within a mission-driven organization Work in a collaborative and innovative environment at the forefront of forensic science Work with the best. At Othram, we bring together the best and brightest minds from diverse fields, united by a shared mission to build a better and more robust infrastructure for justice. Our team includes experts in forensic science, genomics, bioinformatics, software development, and investigative support, all working collaboratively to solve cases and drive innovation in the pursuit of answers and justice. Othram is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We welcome and celebrate individuals of all backgrounds and do not discriminate based on race, color, gender, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristic protected by law. We believe that diversity of thought and experience drives innovation and leads to better outcomes for our mission and the communities we serve.

Multimedia Sales Manager About the Company Our client is a family-owned media and technology company that has been providing trustworthy, quality journalism and business solutions for more than a century. They've always been in the business of telling stories, but they're more than just a newspaper today. As one of the Upper Midwest's largest media organizations, they are leaders in the business of print and digital news, broadcasting, printing, and agency advertising. The company is comprised of passionate and purpose-driven people fueled by collaboration and innovation. In addition to a generous benefits package, you'll enjoy development and growth opportunities, an inclusive and creative culture, and a safe working environment. They believe in supporting each other, working hard towards common goals, and having fun. Come for the perks. Stay for the people. About You Are you looking for a role that offers you a flexible work schedule, the ability to influence your own earning potential and the opportunity to contribute to important work in the community? As a Multimedia Sales Manager you will leverage your knowledge of sales and account management to sell marketing solutions and advertising across both print and digital formats. You will demonstrate your creativity, drive, and passion in developing sales strategies, prospecting new clients, growing existing clients, and fearlessly asking for the sale. You thrive on the win and on building relationships within in your community, and you have a knack for assessing and translating business needs and challenges into a successful advertising and/or marketing solutions. In this role, it is paramount to maintain strong communication with both clients and internal parties. The company specializes in adapting to clients' needs, and as such, clients need to be confident in your ability to put their vision to the page and screen, as well as direct in-house designers to do the same. You are not just selling a product, but an investment in clear messaging from a trusted source. Your Responsibilities Develop and prepare monthly/quarterly sales strategies within assigned territory to meet revenue goals Demonstrate clear understanding of all products and services and effectively communicate how they provide value to different businesses and industries Prospect to acquire new business; prepare and deliver customized proposals and presentations to clients Manage the day-to day relationships with existing clients, including analyzing their business, conducting business reviews, providing solutions, resolving issues and serving as an extension of their business Examine current clients for unmet needs; present recommended solutions and share new product capabilities Complete thorough needs analysis for every client to make a clear connection between company products and the return on investment Effectively communicate and offer input between the client and our creative department to help facilitate an effective campaign Share knowledge, experience and information in order to optimize overall team sales strategies and team effectiveness Perform additional duties as assigned Key Success Factors Strategy Deployment - Creates and develops unique strategies for prospecting and managing campaigns Research and Retention - Demonstrates an ability to research new industries and markets and apply findings to campaigns Relationship Building - Maintains relationships with both clients and prospects in order to strengthen and grow the book of business Setting Aim - Can manage company and personal goals in order to generate revenue Self-Development - Can adapt to a changing environment with new and different projects and campaigns; pushes oneself to rise to the challenge Your Qualifications Bachelor's degree or combination of education and experience in sales and marketing Must possess a valid driver's license and a driving record that is insurable by the company Must carry an acceptable level of vehicle insurance as required by the company Your Skills and Attributes Open to development, with a drive to take on new projects and challenges; curious to learn more Comfortable working independently and communicating with clients and prospects confidently Fearless to bring new ideas to the table, both internally and externally Adept at both building and developing relationships; ready to handle change Customer focused mindset, with an ability to adapt to different personalities Exceptional follow-through and perseverance; comfortable following up with prospects Ability to think strategically in prospecting and developing campaigns Flexibility to sell a wide range of products and services Excellent communication skills and ability to close Organized, with close attention to detail

This full-time position offers flexible work hours and ample opportunities for advancement into management roles. You will work remotely to serve clients and offer valuable advice and protection to individuals and their families. What We Offer: • Remote, work from home career. • Average first-year earnings of $69K commission + bonuses. • Life-long residual income through renewals. • Unionized position with stock options. • Excellent benefits package - medical, dental, and prescription coverage. • Exceptional training with experienced managers. • High-quality leads provided: no calling family or friends. • Flexible hours: this is a fulltime career, but you can choose when you work. • Opportunities for advancement and recognition as we promote from within. • Dynamic Team Environment: Our virtual workplace thrives on a vibrant team atmosphere. While this position is remote, you will have lots of support. Qualities We Value: • Willingness to learn and be coached as we provide comprehensive training. • Outgoing and Friendly Personality: a positive and approachable demeanor. • A strong desire to help others: provide valuable advice and services. • Effective Communication Skills: your ability to connect with others is crucial. • Sales or customer service experience is advantageous but not mandatory. Your Qualifications: • Laptop or computer with camera is required. • Possession of, or willingness to obtain an LLQP license. • Basic computer literacy is essential. • Primary residence in Canada or USA: you must reside in North America to be eligible. Your Job Responsibilities: • Contact the leads we provide to schedule virtual meetings with clients. • Present benefit programs to enroll new clients and cultivate relationships with them. • Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About the Team Come join our team and experience Workday + HiredScore! As a Workday + HiredScore Customer Success Manager, you'll play a pivotal role in ensuring our customers realize maximum value from their Workday + HiredScore investments through comprehensive adoption and value engagements. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews, we identify achievements and uncover fresh opportunities for success. Our team has diverse backgrounds and experiences, all unified in our mission to empower our customers to succeed. We are a global organization spanning North America, EMEA, and APAC. About the Role The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday + HiredScore. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs. Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success! Responsibilities: Focused on scalable experiences for Workday + HiredScores accounts working on engagements with medium to high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey Acting as a strategic partner with insights into customer's objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needs Ability to understand and identify Workday + HiredScores services and offerings and how they help meet customer's objectives leading to upsell opportunities Works on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution Acting as a liaison between product management and the customer with a focus on communicating the Workday + HiredScore Roadmap and how this will influence customer activities. Collaborating cross functionally with internal account team members to create a seamless & optimal customer experience Creating customer champions and advocates Expected results within 3-6 months: A working knowledge of Workday + HiredScores products, services and offerings. Self-sufficient management of a portfolio of 20-25 customers in the United States. Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities. Manage and establish customer relationships including key executives and decision makers. Timely execution of customer success engagements. About You Basic Qualifications Minimum of 3-5 years of experience in a customer facing services role (customer success, consulting, or account management) that includes customer growth, adoption and issue resolution at both the business owner and senior leadership levels. 3-5 years of experience driving successful outcomes for enterprise customers in the HR Tech or Talent Acquisition space. 3-5 years customer management experience in a complex software or SaaS environment Other Qualifications Talent Acquisition/HR background and experience Consistent track record to collaborate and build positive relationships with customers including the executive level. Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership. Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management). Bachelor degree or equivalent work experience; Business or Technical degree preferred. Ability to travel up to 30%. Critical skills essential to the role: Conflict resolution, critical thinking, data analysis, executive presence, influencing, active discovery, managing ambiguity, negotiation, problem-solving, product acumen, stakeholder management Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.NY.New York City Primary Location Base Pay Range: $103,700 USD - $155,600 USD Additional US Location(s) Base Pay Range: $84,000 USD - $155,600 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About the Team Come join our team and experience Workday + HiredScore! As a Workday + HiredScore Customer Success Manager, you'll play a pivotal role in ensuring our customers realize maximum value from their Workday + HiredScore investments through comprehensive adoption and value engagements. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews, we identify achievements and uncover fresh opportunities for success. Our team has diverse backgrounds and experiences, all unified in our mission to empower our customers to succeed. We are a global organization spanning North America, EMEA, and APAC. About the Role The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday + HiredScore. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs. Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success! Responsibilities: Focused on scalable experiences for Workday + HiredScores accounts working on engagements with medium to high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey Acting as a strategic partner with insights into customer's objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needs Ability to understand and identify Workday + HiredScores services and offerings and how they help meet customer's objectives leading to upsell opportunities Works on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution Acting as a liaison between product management and the customer with a focus on communicating the Workday + HiredScore Roadmap and how this will influence customer activities. Collaborating cross functionally with internal account team members to create a seamless & optimal customer experience Creating customer champions and advocates Expected results within 3-6 months: A working knowledge of Workday + HiredScores products, services and offerings. Self-sufficient management of a portfolio of 20-25 customers in the United States. Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities. Manage and establish customer relationships including key executives and decision makers. Timely execution of customer success engagements. About You Basic Qualifications Minimum of 3-5 years of experience in a customer facing services role (customer success, consulting, or account management) that includes customer growth, adoption and issue resolution at both the business owner and senior leadership levels. 3-5 years of experience driving successful outcomes for enterprise customers in the HR Tech or Talent Acquisition space. 3-5 years customer management experience in a complex software or SaaS environment Other Qualifications Talent Acquisition/HR background and experience Consistent track record to collaborate and build positive relationships with customers including the executive level. Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership. Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management). Bachelor degree or equivalent work experience; Business or Technical degree preferred. Ability to travel up to 30%. Critical skills essential to the role: Conflict resolution, critical thinking, data analysis, executive presence, influencing, active discovery, managing ambiguity, negotiation, problem-solving, product acumen, stakeholder management Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here. Primary Location: USA.NY.New York City Primary Location Base Pay Range: $103,700 USD - $155,600 USD Additional US Location(s) Base Pay Range: $84,000 USD - $155,600 USD Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

We're growing and looking to hire Customer Success Manager, who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. As a growing organization and becoming an OT Cyber Security leader, Customer Success is vital to our long-term strategy. Our Customer Success Managers are our customers' trusted advisors who represent their needs and help them reach their goals while supporting sales and growth opportunities. About Claroty: Claroty is on a mission to secure cyber-physical systems across industrial, healthcare, commercial and public sector environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers' existing infrastructure to provide a full range of controls for visibility, exposure management, network protection, threat detection, and secure access. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. Claroty is headquartered in New York City, with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in cyber-physical systems protection, with backing from the world's largest investment firms and industrial automation vendors, as well as recognition from KLAS Research as Best in KLAS for Healthcare IoT Security, the Deloitte Technology Fast 500, the Forbes Cloud 100, and the Fortune Cyber 60. Responsibilities As a Customer Success Manager, Your impact will be: * Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Claroty, from the onboarding stage, and throughout the customer journey. * Get the customers' feedback and represent their voice within the organization to improve our products and address customers' business needs. * Take accountability for the success of Claroty's customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as a priority. * Communicate effectively within the Customer Care team and across other departments such as Support, Marketing, and Product Management. * Share responsibility with the sales team for renewals and upsells, identifying and supporting expansion opportunities. * Enhance and deliver a value journey to the customer, enabling their adoption and optimizing their use of Claroty products. * Communicate new product features and services to customers and provide feedback to the business. Requirements What do you need to succeed in this role? * Proven track record of 4+ years of experience as a Customer Success Manager or/and Technical account manager in a successful and fast-growing B2B organization. * Experience in the cyber-security domain. * Strong empathy for customers AND passion for revenue and growth. * Customer-centric mindset, with the ability to identify key champions and potential areas of expansion. * Self-learner and self-starter, able to become a product expert and customer advocate. * Excellent communication and presentation skills, online and in-person. * Highly organized with strong attention to details. * Relevant Bachelor's degree; preference for computer science or related engineering degree. Why Claroty? Our Culture and Benefits: * Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space. * Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers. * We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual "ClaroBreak", a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones. * We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses. * We believe in transparency and openness. That's why we regularly hold company all-hands, town hall meetings, and "Coffee with the CEO" sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be. * While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances. Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases. Expected compensation for the role is between $125,000- $150,000 + commission. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be by experience level, but those outside the salary band are welcome to apply. While we believe competitive compensation is a critical aspect of your decision to join us, we do hope you also spend time considering why our mission and culture are right for you. We are creating something amazing here, and we hope you are as excited about the future as we are.

As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and grow into a trusted customer advocate. * This position must sit in the Dallas, Texas area. For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. If this sounds like you, read on. You could be the next "Nozomier"! In this role, you will: * Develop and manage customer portfolio. * Own and drive the customer lifecycle - protect, nurture and deliver exceptional service to all customers. * Drive revenue growth by demonstrating successful achievement of customer guided value measures * Minimize customer churn through customer success plans and customer lifecycle management. * Resolve customer requests and concerns ensuring improvements to customer experience. * Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally. * Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. * Be a reliable point of contact and brand ambassador for Nozomi and its products. * Work across departments ensuring proper customer visibility and outcomes are met. * Aid in product design and product development through customer feedback. * Assist in creating training courses and educational materials for other members of the department. * Evaluate and improve tutorials and other communication infrastructure. To be successful in this opportunity, you will have: * Proven experience in customer service or customer success position strongly preferred * Experience working with brand image and promoting value through customer experience * Accountability, personal organization, and ability to multi-task. * Self-driven and proactive nature. * Excellent communication and interpersonal skills. * Leadership and Competency engaging with CxO to technical staff. * Experience analyzing and optimizing processes in the Customer Success department. * Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed. * High computer literacy and ability to learn new software. * Knowledge of customer success processes. * Experience in knowledge and document creation. * Patient and active listener. * Passion for service. Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $126,000 to $161,000. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply. Additional Compensation and Benefits: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees. The successful candidate may also be eligible to participate in the company's equity program and/or variable bonus program, subject to the rules governing such programs. In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave. #LI-hybrid

Apply here to be considered for our FUTURE Customer Success Manager Openings: Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with our Customer Success Manager role. This review is for Future Hiring for this Hybrid role out of the Florence, NJ area. Please be aware that this role description is a generalized description for our CSM roles and may not have the exact details of the role you could be identified for. Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned Brand opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. Who We Are: We're Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are. We're building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. Our goal is to be the global backbone of commerce. To achieve it, we're looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We'd love to hear from you. Cart.com Fast Facts: 6,000+ customers worldwide 1,600+ employees globally 14 warehouses nationwide, totaling over 8 million square feet of space Our software lists $10+ trillion in product value across channels Our digital and physical operations support $8+ billion in Gross Merchandise Value Our values: Cart.com is building a company that is committed to living out these 6 core values: Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. Think beyond the box: “We've always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. Don't give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. Work together: We've built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. Remember to be human: We work hard, but we leave room for the people, places and things that we love Applicants need to be able to be hybrid out of the Florence, NJ area. The Role: Cart.com is hiring a Client Success Manager (CSM). Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction. The ideal candidate excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced, dynamic environment. They're adept at building strong relationships, using data to drive decisions, and staying organized amidst evolving priorities. If the thought of handling customer feedback or navigating change overwhelms you, this role will not be the right fit. What You'll Do: Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results. Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance. Collaborate closely with product support, operations, and implementation teams to resolve issues and ensure smooth onboarding and integration processes. Set and manage clear, measurable expectations for both clients and internal teams. Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work. Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries. Proactively monitor contract adherence to maintain compliance and client satisfaction. Manage the implementation of new programs and services in a timely and cost-effective manner. Who You Are: You have a basic to intermediate understanding of eCommerce and fulfillment environments and are eager to expand your expertise. You excel at relationship management, with strong empathy for customer challenges and a focus on creating positive experiences. You're an Active Listener, capable of accurately interpreting and responding to client needs and concerns. You bring a high level of technical proficiency, easily explaining complex processes or products to non-technical stakeholders. You're a resourceful problem solver, leveraging analytical thinking to develop innovative, client-focused solutions. You possess strong project management skills and have a proven ability to juggle multiple priorities. You drive decisions through data analysis, ensuring an evidence-based approach to problem-solving and client success. You pride yourself on being detail-oriented with a strong sense of urgency, and thrive in environments that require quick responses. What You've Done: 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction. You've developed and executed strategic account plans, resulting in measurable business outcomes. Demonstrated ability to manage confidential information with discretion and professionalism. You have successfully worked across multiple teams (e.g., product, operations, sales) to guide the client journey. You have experience in eCommerce, logistics, or fulfillment. You are willing to travel up to 25% as needed. Nice to Haves: Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS). Experience in project management, having led or contributed to large client projects. Prior experience in business development, expanding client accounts and fostering long-term partnerships. Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Apply here to be considered for our FUTURE Customer Success Manager Openings:** Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with our Customer Success Manager role. This review is for **Future Hiring** for this **Hybrid** role out of the **Florence, NJ** area. Please be aware that this role description is a generalized description for our CSM roles and may not have the exact details of the role you could be identified for. Please ensure that you answer our application questions because we will use your answers to help identify you for the right aligned Brand opportunity. If you are identified as a potential fit, one of our recruiters will reach out to set up a call to discuss our future opportunity. **Who We Are:** **The Role:** Cart.com is hiring a **Client Success Manager (CSM)** . Our dedicated team of client success managers bridge the gap between our clients and our operations, tech, and sales teams to deliver a seamless experience. The right CSM not only advocates for our clients but also helps them maximize their partnership with Cart.com, ensuring mutual success and satisfaction. The ideal candidate excels in listening, communicating, and troubleshooting while prioritizing tasks efficiently in a fast-paced, dynamic environment. They're adept at building strong relationships, using data to drive decisions, and staying organized amidst evolving priorities. If the thought of handling customer feedback or navigating change overwhelms you, this role will not be the right fit. **Who You Are:** technical proficiency You possess strong **project management skills** and have a proven ability to juggle multiple priorities. 3+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing accounts and driving customer satisfaction. Demonstrated ability to manage confidential information with discretion and professionalism. You have experience in eCommerce, logistics, or fulfillment. Experience working with Order Management Systems (OMS) and Warehouse Management Systems (WMS). Experience in project management, having led or contributed to large client projects. Prior experience in business development, expanding client accounts and fostering long-term partnerships.

Orb is on a mission to revolutionize billing infrastructure for the modern era of AI and software. We empower businesses to align their monetization with product usage-whether through seats, consumption, feature limits, or hybrid pricing models. Our developer-first, data-driven approach enables companies to automate their billing processes and adapt their pricing strategies with ease. With Orb, revenue workflows are seamless for every team: developers love our intuitive API and extensibility, product managers iterate on pricing and packaging faster, finance teams gain fine-grained reporting for revenue recognition, and customer-facing teams build trust through billing transparency. Companies like Vercel, Pinecone, and Replit rely on Orb to power their most critical revenue initiatives. Backed by $44.1 million in funding from top investors like Mayfield, Menlo Ventures, and Greylock, we're building a hybrid, in-office culture in downtown San Francisco (3 days/week). Our team thrives on collaboration, focus, and kindness, with a shared commitment to solving high-impact problems for our customers. At Orb, every team member drives meaningful impact, and we're just getting started. About the role: We are looking for a unique person seeking the chance to join our burgeoning Success team! As one of the founding Customer Success Managers, you will be responsible for onboarding and renewing customers, while building relationships to expand to new use cases over time. You'll work closely with the Solutions, Support and Product teams to provide a world-class customer experience. This will include ensuring customers gain maximum value from the service, that there is a smooth handoff between Sales and Post-Sales, that ongoing support is delivering great outcomes, and that customer feedback and pain points are making their way back to the product teams. This is achieved by working closely with PMs and Engineering to translate customer requirements into actionable product features and enhancements. Orb is an engineering-driven culture, the product is deeply technical, and you will engage closely with engineers on the customer's side to onboard Orb. *While the role is remote, we are looking for someone based in the New York City area. In this role you will: Manage the customer relationship post-contract signing, including owning accountability for achieving timely Deployment and Adoption during onboarding Forecast renewals with high accuracy and a plan to mitigate risk Conducting Health Checks and Business Reviews to ensure our customers achieve great ROI and have a high likelihood of renewing and expanding Engage with Product on customer requests, helping to prioritize while wearing both a customer and company hat Understand customer requirements requirements, analyze business processes, identify and advise on opportunities for them to leverage Orb Advocate strategically for wider adoption of the Orb platform with customers not taking full advantage of our capabilities Become an expert on the Orb platform and our use cases, while keeping up with industry trends in Usage-Based Billing About you: 5+ years of customer-facing experience in high growth SaaS and/or B2B startups Excellent communication and interpersonal skills, with the ability to effectively convey complex concepts to technical and non-technical stakeholders Knowledge of cloud architectures and data infrastructure technologies Executive presence and instinct with VPs & C-level, while also delivering personal interactions to practitioners in the day to day Experience with managing several personae within an account as you will interact with Billing Engineers, BizOps, PMs, Finance and Execs Curious, politely persistent, able to break through vendor fatigue with key contacts Consultative mindset, always looking to advise on a more efficient and better way to operate Proven track record in planning and executing successful Business Reviews and Health Checks Ability to work US east coast business hours Familiarity with billing platforms/systems and finance concepts like Deferred Revenue is a plus! Functional knowledge of SQL is also a plus! You might be a good fit if you: Take initiative and are capable of learning new technologies / systems / features with little guidance Have a history of using data to drive improvements in customer experience, product quality or operational efficiency Demonstrate a forward-thinking mindset in leveraging new technology to augment customer success Please note: We value in-person collaboration and have built a hybrid, in office culture with 3 days/week at our HQ in downtown San Francisco. We see it as a way to achieve our mission faster, in an environment of rapid ideation, strong alignment, and that energy that makes work more fun. Unless specifically noted in the job above, please plan to join us in person in San Francisco. Benefits Excellent medical, dental, and vision insurance - 100% coverage for you and dependents Unlimited PTO (with 15 days minimum encouraged) plus one week of time off during the last week of December 401k plan 16-week paid parental leave with equity vesting Commuter stipend Catered lunches in the office Meaningful equity in the form of stock options and a unique ten-year exercise window Equal Opportunity Employer We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Since our founding in 2012, Lotlinx has consistently pioneered advancements in the automotive landscape. We specialize in empowering automobile dealers and manufacturers by providing cutting-edge data and technology, delivering a distinct market advantage for every single vehicle transaction. Today, we stand as the foremost automotive AI and machine learning powered technology, excelling in digital marketing, risk management, and strategic inventory management. Lotlinx provides employees with a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities. Job Summary The Dealer Success Manager supports our dealer base. They are responsible for interfacing with our dealers to build relationships, drive adoption of our platforms and our tools, and use data to recommend inventory strategies for success. They will generate new business and upsell our current customer base. Key Responsibilities Build and Maintain Relationships: Foster strong, long-term relationships with active dealers through weekly calls, monthly performance reviews communication and problem solving skills, providing tailored solutions for dealer success. Serve as an Ambassador: Educate dealers on Lotlinx products, company, and best practices including risk inventory, channel marketing and market trends Customer Success Reporting: Conduct regular meetings using data and reports (weekly, quarterly) to ensure optimal use of our platform, and setting up strategic campaigns to achieve dealer goals. Retention and Churn: Assess and manage risks for each dealer to proactively prevent churn, driving retention and growing revenue. Product/Service Updates: Identify and prioritize updates based on dealer feedback, industry trends, market dynamics, and competitor analysis using our tools. New Business: Generate sales with new dealerships, increase our market penetration, and contribute revenue. Current Customer Growth: Meet or exceed sales goals within an assigned book of business. Independently grow an assigned book of business Qualifications Bachelor's degree or equivalent experience 5+ years of sales experience preferred Experience with presentation tools, Salesforce, and Outreach Proven track record of sales success Experience in the automotive industry is required Existing in-market dealer relationships highly preferred What We Are Looking For? Proven Relationship Management: Proven track record of managing dealer relationships; dealer principles, dealer groups Tech-Savvy: Ability to understand, interpret, and present data effectively using a consultative approach. Quick Learner: Ability to grasp new concepts quickly, maintain an open mind for change, and proactively solve problems. Excellent Communication: Strong communication and presentation skills, with a focus on listening for understanding and influencing outcomes. Client Service Excellence: Proven track record of delivering outstanding client service. Leadership Engagement: Expertise in interfacing with client contacts at various leadership levels. Technical Presentation: Ability to effectively present Lotlinx platform and technology and respond to client requirements and requests with urgency. Client Standards Understanding: Capacity to educate and consult with dealers and requirements related to offered products, features, and solutions. Internal Communication: Ability to communicate client requirements to internal teams with urgency to ensure alignment. High Integrity and Work Ethic: Self-starter with a strong work ethic, high energy levels, and a commitment to integrity. Pay: $100,000 base salary + uncapped commissions Benefits: Medical, Dental, Vision, Matching 401k Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Lotlinx is not currently able to offer sponsorship for employment visa status. Lotlinx is headquartered in Peterborough, NH and has locations in Holmdel NJ, Manitoba, Ontario and British Columbia, Canada in addition to a large team spanning from the US to Canada. Our success relies heavily on our customers but also our dedicated talent that continuously moves our platform forward. We value our employees, their abilities and seek to foster an open, cooperative, dynamic environment where the team and company alike can thrive.

About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you're a builder, or problem solver, and love the fast pace of a startup, it's time to meet the Harri family. Who you are: As a Product Support Analyst, Enterprise at Harri, you will play a vital role in ensuring our enterprise clients receive top-notch customer support for our suite of products. Your primary responsibility is to assist customers, including their employees and applicants, in utilizing the Harri application effectively. You will employ advanced troubleshooting techniques to address a wide range of customer concerns, from basic inquiries to critical and time-sensitive issues. Your actions will instill confidence in our customers, foster trust in Harri as a valued partner, and significantly influence our customers' experience with our products through effective engagement and timely issue resolution. Additionally, you will play a crucial role in maintaining relationships with our enterprise clients and driving change management and process improvements. Key Responsibilities: Deliver Exceptional Customer Support: Provide top-notch support, building trust and confidence in Harri as a valued partner. Master Problem-Solving: Utilize advanced troubleshooting techniques to effectively resolve issues within defined SLAs. Communicate Clearly: Interact with customers via phone, chat, and email, providing clear explanations, documenting cases accurately, and keeping stakeholders informed. Continuously Learn: Identify complex issues, gather information for escalation, and stay updated on new features and product updates. Empower Our Users: Address customer questions, troubleshoot problems, offer workarounds, and guide them on effectively using the Harri platform. Contribute to Knowledge Sharing: Expand the Customer Support team's knowledge base by exploring new features and validating customer use cases. Drive Improvement: Participate in change management initiatives and process improvements to enhance customer support and product usability. Build Relationships: Foster strong connections with enterprise clients, ensuring their success with the Harri platform. Experience and Skills: Bachelor's Degree Proven ability to thrive in a fast-paced environment Strong attention to detail and excellent analytical problem-solving skills Excellent written and verbal communication skills Passion for providing exceptional customer service 3+ years of experience in a customer-facing role Experience with HCM and/or payroll software Experience with Zendesk, Slack, Jira, and G Suite The salary range for this position is $60,000-$75,000 (USD). *Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.*