Call Center Agent jobs at Optimus Health Care - 52 jobs

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responds to a wide range of customer calls in a fast-paced call center environment and correspondence regarding third party coverage to ensure that patient accounts reflect accurate information. Directs the work of other staff members throughout the departments in order to facilitate the process and achieve resolution. Must handle an extremely heavy volume of patient calls and analyze third party information and coverage issues in order to resolve patient accounts (i.e. including eligibility periods, coverage information, etc.) provided and determines which of the patient's accounts it applies to. Complies with all HIPPA verification procedures to ensure that you are speaking with the appropriate party prior to providing information. Takes appropriate action to resolve account balances while ensuring the Hospital's image of good customer relations is maintained at the highest level. Researches and investigates patient inquiries in order to direct patient inquires to the correct source or follow up to resolve their issues. This involves the coordination of information from the patient, clinical areas, government agencies and insurers in or to reconcile the account. Individual should be detail-oriented and possess excellent analytical skills in order to resolve the more complex patient inquires. Must balance good customer service skills with the need to expedite calls in order to meet the heavy demands. Applies knowledge of federal and state regulations/laws including fair debt act, when attempting to collect balances or discussing other patient payment options over the telephone. Spanish speaking preferred. EEO/AA/Disability/Veteran Responsibilities * 1. Handles a high volume of incoming calls in a call center environment regarding patient and third party information to ensure that accounts reflect accurate information and third party coverage. Determines the appropriate corrective action and takes the necessary steps to insure that the account is resolved in a timely manner while documenting all actions in the system. Coordinates the efforts of other staff members throughout the departments in order to expedite account resolution and the response to the patient. * 1.1 Determines the nature of the inquiry upon receiving the call as monitored by the supervisor. * 2. Analyze the problem accounts and correspondences as it pertains to accounts and provide caller or inquirer with a seamless experience. Responds to complex mail responses not handled by Support Area, taking corrective action to ensure effective billing and facilitates the workflow in the area. * 2.1 Provides the documentation necessary within forty-eight (48) hours to resolve administrative complaints and notates the system. * 3. Maintains and adds to personal knowledge by keeping informed of billing and payment policy updates to regulations and procedural changes and attending meetings and seminars, to effectively carry out assigned duties. * 3.1 Reviews all memo and policy updates as they are distributed by the supervisor, to ensure current billing procedures are followed. * 4. Promotes Patient Centered Care Concept throughout the organization. Participates in work groups to analyze, identify, plan, develop and implement changes to enhance the overall performance of the department. * 4.1 Participates in any on-going in service training to ensure a clear understanding of departmental procedures and communicate any changes to staff as it relates to this specific service line. Qualifications EDUCATION (number of years and type required to perform the position duties): High school diploma with business related courses. Associates degree preferred. Certified Customer Experience Professional (CCEP) through the Customer Service Institute of America (CSIA) or agree to obtain within 6 months of hire. EXPERIENCE Two years customer service experience in a fast-paced customer service environment. One year of experience processing healthcare claims preferred. LICENSURE Certified Customer Experience Professional (CCEP) through the Customer Service Institute of America (CSIA) or agree to obtain within 6 months of hire. SPECIAL SKILLS Strong customer service skills and ability to resolve complex problems in a quick and effective manner, demonstrated ability to develop strong relationships in order to partner with others to provide highest level of customer service. Excellent oral/written communication skills with ability to communicate complex requirements across clinical and financial disciplines. Demonstrates resourcefulness to accomplish many tasks and balances multiple priorities in a tense, highly active environment. Comprehensive PC proficiency, keyboarding and the capability to navigate various software and spreadsheet systems. Spanish speaking preferred. YNHHS Requisition ID 155356

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Provide the 24X7 communication link between physicians, hospital personnel, patients and visitors. Associate utilizes an internal and external communications network including computer systems for patient information, answering service, on call, and directory, computerized attendant console and paging terminal. Responsibilities include the processing of incoming and outgoing phone calls, physician answering service calls, processing all Emergency Life Safety codes, monitoring and reporting alarms, and paging via voice and radio paging systems. Typing and retrieving messages from computers. Must be flexible to work week days, evenings, night, weekends and holiday shifts if needed. Must be able to support all Health System locations including YNHH, BH and GH. EEO/AA/Disability/Veteran Responsibilities * 1. Processes Emergency Life Safety Codes * 1.1 Answers code line on first ring. * 1.2 Pages appropriate personnel according to department policy and procedure with no exceptions. * 1.3 Completes code procedure within 30 seconds. * 1.4 Documents codes as instructed. * 2. Answer and Accurately Process Calls * 2.1 Answers each call by the fourth ring * 2.2 Handles 60-80 call per hour with 95-100% accuracy. * 2.3 Documents neatly and accurately each caller's request for paging, as required. * 2.4 Demonstrates efficient and accurate use of call processing software/hardware on a daily basis. * 2.5 Makes audio pages and announcements correctly and professionally. * 2.6 Processes calls according to established procedures within 15-30 seconds * 3. Demonstrates Positive Peer and Customer Relations Skills * 3.1 Demonstrates courteous and positive customer relations on the phone when dealing with patients, the public, medical staff and hospital employees. * 3.2 Consistently maintains professionalism under duress. * 3.3 Exhibits reliable, professional and ethical work habits contributing to a positive work environment. * 4. Management of Pagers * 4.1 Utilizes vendor portal to execute exchanges. * 4.2 Updates databases with relevant information. * 4.3 Assures cost center, name, department information is correct * 5. Maintains On-call Schedules of Hospital Personnel * 5.1 Completes schedules by the first day of his/her assigned month with 100% accuracy. * 5.2 Follows schedule with 100% accuracy. * 5.3 Performs all related departmental duties as needed or assigned with accuracy and completeness. Qualifications EDUCATION HIgh School Graduate or GED required. EXPERIENCE Experience utilizing computers in an office environment required. Experience answering telephones in a high call volume environment preferred. Knowledge of, Cisco, and Spok software preferred. SPECIAL SKILLS Ability to type at least 35 WPM. Associate must function successfully in a team environment and also work alone competently supporting all aspects of the position. Candidate must possess excellent decision-making ability along with excellent customer service skills. PHYSICAL DEMAND While performing the duties of this job, the employee is regularly required to sit; use hands to write, type, handle items; and talk or hear. They are frequently required to reach with hands and arms. They are occasionally required to stand and walk. They must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception. The noise level in the work environment is usually moderate but in emergency situations can become high level. Ability to concentrate is essential. The Associate must make use of a headset style answering device on or in ear(s). There may be a considerable amount of mental stress. Must be able to easily and accurately distinguish colors and shades in order to accurately identify alarm signals and visual cues on the PC. Must have the ability to distinguish variations in audible alerts and alarms. Must be able to quickly reset alarms, computers and UPS systems which are located throughout the Operator Services location. Must have an exceptional command of the English language and speak clearly with accurate pronunciation of words to ensure the accurate communication of verbal information, particularly in times of crisis or stress. May be required to staff one or more of the call centers operated by YNHHS. Travel to different call centers required as necessary. Must have access to reliable transportation and is expected to report to work during major weather events. Adherence to hospital dress code is required at all times. Incumbents as well as external and internal applicants who become disabled must be able to perform the essential job functions with or without the assistance of reasonable accommodation as determined on a case by case basis. YNHHS Requisition ID 165876

We are seeking a Call Center Representative to join our dynamic team! in Connecticut, training onsite) The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required. Physical Requirements/Work Environment Variable 8 hr. shifts between 7am-8pm, including weekends as needed Minimal physical effort Must be able to operate computer and telephone continuously District travel as necessary Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more. Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Description We are seeking a Call Center Representative to join our dynamic team! in Connecticut, training onsite) The Call Center Representative works closely .with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records. Duties and responsibilities The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to: Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system Accurately acquire, confirm and input demographic and insurance information for all patients. Perform other related duties as assigned. Qualifications High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required. Physical Requirements/Work Environment Variable 8 hr. shifts between 7am-8pm, including weekends as needed Minimal physical effort Must be able to operate computer and telephone continuously District travel as necessary Here's what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more. Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Powered by JazzHR 6dVt1bePvb

Schedule: This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in a friendly, welcoming, and timely manner while verifying patient information and executing pre-screening duties. Essential Job Duties and Responsibilities: Answer telephone calls to schedule appointments for new or current patients. Outbound calls to schedule appointments. Reviews preps, follows scheduling guidelines and prescreens patients appropriately. Verifies and updates patient demographic data and insurance coverage while scheduling appointments. Respects patient confidentiality by adhering to HIPAA standards. Follows up with patients through various communication channels. Knowledge, Skills and Abilities: Ability to multi-task and function in a fast paced, high call volume environment. Demonstrates initiative in problem solving and resolving customer satisfaction issues Excellent organizational skills Customer service skills - empathetic, active listener, who has strong follow through skills Proficient computer skills and data entry skills Critical thinking - the ability to think creatively, problem solve and work independently Educational Requirements: High school diploma or general education degree (GED) One year related experience and/or training; or equivalent combination of education and experience

Job Description Schedule: This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in a friendly, welcoming, and timely manner while verifying patient information and executing pre-screening duties. Essential Job Duties and Responsibilities: Answer telephone calls to schedule appointments for new or current patients. Outbound calls to schedule appointments. Reviews preps, follows scheduling guidelines and prescreens patients appropriately. Verifies and updates patient demographic data and insurance coverage while scheduling appointments. Respects patient confidentiality by adhering to HIPAA standards. Follows up with patients through various communication channels. Knowledge, Skills and Abilities: Ability to multi-task and function in a fast paced, high call volume environment. Demonstrates initiative in problem solving and resolving customer satisfaction issues Excellent organizational skills Customer service skills - empathetic, active listener, who has strong follow through skills Proficient computer skills and data entry skills Critical thinking - the ability to think creatively, problem solve and work independently Educational Requirements: High school diploma or general education degree (GED) One year related experience and/or training; or equivalent combination of education and experience

A Call Center Specialist is responsible for full range of administrative support in an ambulatory health clinic setting providing duties for triaging phone calls, scheduling appointments, and maintaining patient and business confidentiality to ensure the needs of the internal and external customers are met while providing excellent Customer Service. Qualifications Knowledge, Skills, and Abilities: Bilingual (English and Spanish) Skill Required Must possess effective communication skills. Demonstrated effective verbal and written communication skills along with proper telephone etiquette. Working knowledge of Microsoft Office Software and basic computer skills. Must be able to follow and understand instructions and react favorably in all work situations. Knowledge of telephone systems. Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Word and Excel. Able to efficiently function in fast paced work environment.

First Choice Health Centers is looking for a bilingual English/Spanish speaking Full-Time Call Center Representative who serves as the initial point of patient contact. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying patient information, collecting all relevant information. Why First Choice? We are committed to you! We offer great training, great benefits, career growth and employee well-being! Medical, Dental and Vision Insurance for employees working 30 hours or more 20 days of Paid Time Off, 8 Paid Holidays, and 2 Floating Days per year Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment Company paid Life insurance Voluntary Term, Whole Life, Accident and Critical Care Insurance Complimentary premium Calm Health membership (#1 mental health app) Recognition programs Monday through Friday schedule (no evenings or weekends) The hourly range for this position is $17.00 - $19.50/hour. Pay is based on several factors including but not limited to work experience, certifications, etc. For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org. Minimum Knowledge, Skills & Abilities Required: Experience working in a call center or customer-support role. Strong active-listening and verbal-communication skills. Proficiency in problem-solving. Ability to multitask and manage time effectively. Experience and Training: Bilingual English/Spanish preferred Call center: 1 year (Preferred) Experience in a Healthcare setting a plus! Customer service: 1 year (Preferred) Minimum HS Diploma or GED equivalent required Standard Job Duties: Answers all incoming calls in a timely manner in a call center setting. Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner. Obtains and verifies required information, such as patient demographics, during call. Make same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers. Refer to phone triage list for calls referred to nurse or Provider. First Choice is a drug-free workplace. Candidates are required to pass a drug test, including testing for marijuana, before beginning employment. We test for marijuana as part of our drug-free workplace policy. COVID-19 considerations: Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply. First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Description First Choice Health Centers is looking for a bilingual English/Spanish speaking Full-Time Call Center Representative who serves as the initial point of patient contact. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying patient information, collecting all relevant information. Why First Choice? We are committed to you! We offer great training, great benefits, career growth and employee well-being! Medical, Dental and Vision Insurance for employees working 30 hours or more 20 days of Paid Time Off, 8 Paid Holidays, and 2 Floating Days per year Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment Company paid Life insurance Voluntary Term, Whole Life, Accident and Critical Care Insurance Complimentary premium Calm Health membership (#1 mental health app) Recognition programs Monday through Friday schedule (no evenings or weekends) The hourly range for this position is $17.00 - $19.50/hour. Pay is based on several factors including but not limited to work experience, certifications, etc. For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org. Minimum Knowledge, Skills & Abilities Required: Experience working in a call center or customer-support role. Strong active-listening and verbal-communication skills. Proficiency in problem-solving. Ability to multitask and manage time effectively. Experience and Training: Bilingual English/Spanish preferred Call center: 1 year (Preferred) Experience in a Healthcare setting a plus! Customer service: 1 year (Preferred) Minimum HS Diploma or GED equivalent required Standard Job Duties: Answers all incoming calls in a timely manner in a call center setting. Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner. Obtains and verifies required information, such as patient demographics, during call. Make same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers. Refer to phone triage list for calls referred to nurse or Provider. First Choice is a drug-free workplace. Candidates are required to pass a drug test, including testing for marijuana, before beginning employment. We test for marijuana as part of our drug-free workplace policy. COVID-19 considerations: Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply. First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Job Posted by ApplicantPro

Use your lived experience to make a lasting impact. BHcare is seeking a compassionate and motivated Peer Engagement Specialist to support individuals affected by opioid use and co-occurring mental health challenges. This role provides outreach and peer-driven services that foster hope, connection, and recovery. This position is part-time, 30 hours per week and the hours are Monday-Thursday from 8:30am-4:30pm. Who We Are BHcare is a Certified Community Behavioral Health Clinic providing integrated care for individuals and families facing mental health, substance use, and housing challenges. We believe in recovery-oriented, person-centered care-and our Peer Engagement Specialists are essential partners in this mission. Position Summary The Peer Engagement Specialist uses personal experience with recovery to engage and support individuals at risk of or living with opioid addiction. Through intensive outreach, individualized support plans, and collaboration with the broader care team, this role helps clients access services, develop skills, and strengthen their recovery journey. What You'll Do • Build supportive relationships with clients and engage them in meaningful recovery activities. • Assist individuals in accessing mental health, substance use, vocational, and social services. • Provide peer-based education, advocacy, and resource navigation. • Coordinate care and recovery planning with Housing Case Managers, clinicians, and community providers. • Promote client participation in community life, peer support groups, and skill-building opportunities. Why Join BHcare • Be part of a dedicated, mission-driven team making a tangible difference in people's lives. • Access ongoing training and professional development, including opportunities for certification. • Contribute your voice and lived experience to a collaborative, recovery-focused environment. • Flexible schedule that prioritizes client needs and promotes work-life balance. What You'll Need • Lived experience with recovery from substance use and/or mental health challenges, with willingness to share as appropriate. • Strong communication, organizational, and interpersonal skills. • Ability to maintain appropriate boundaries and model recovery-oriented behaviors. • Familiarity with harm reduction, recovery planning, and integrated care principles. • High school diploma or equivalent required; peer support certification preferred. • Must have a valid driver's license and reliable transportation. Qualifications High School diploma or equivalent required. Minimum of 2 years' experience in a behavioral health care environment. Personal experience with mental illness and/or substance abuse. Knowledge of psychiatric rehabilitation a preferred. Must be proficient in Microsoft 365. Must be able to navigate through electronic health records system (EHR) Must have and maintain a valid CT driver's license. Also maintain an acceptable driving record and be insurable at a reasonable rate under the Agency's auto insurance plan.

Community Engagement Specialist - DOC The Community Engagement Specialist will provide support and outreach to individuals with a substance use disorder who have been referred by reentry services through the Department of Corrections. The Community Engagement Specialist will provide in-reach to DOC facilities prior to release, as well as ongoing support and assistance in navigating community resources, including providing community-based overdose prevention services, and connecting individuals to treatment and other services that would benefit their well-being. Full Time / Non-Exempt Hourly Rate Starts at: $24.00 QUALIFICATIONS Experience with underserved and marginalized populations and reentry is preferred. Two years of experience with substance use disorders and/or mental health required. Experience working with law enforcement or first responders preferred. Requires a reliable personal vehicle, a valid driver's license, and the ability to travel extensively within the service area. Frequent driving is an essential function of this position. BENEFITS 4 Weeks of PTO that increase with years of service 11 Paid Holidays Medical & Dental Insurance - with large employer-paid premium Life Insurance - 100% employer paid Voluntary Vision Insurance AFLAC Voluntary Benefits 403(b) Retirement Plan with employer match Tuition Reimbursement Tuition Discounts at participating schools Public Service Loan Forgiveness (PSLF) NHSC Federal Loan Repayment (for approved sites) Employee Assistance Programs (EAP) 2 Gym Membership Options AGENCY OVERVIEW The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services - prevention, treatment, recovery support, and community engagement - for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best-in-class care and the resources they need to heal and thrive. KEY RESPONSIBILITIES Perform assigned case management activities to assist in achieving desired outcomes. Provide recovery coaching and conduct overdose follow-ups as part of the CLEAR outreach program. Develop relationships with referral sources and community reentry partners. Conduct regular in-reach and post-release outreach to meet individuals with a substance use disorder returning from incarceration to Northwest Connecticut. Maintain connections with individuals identified through the CLEAR DOC program as in need of support. Work with individuals who have a substance use disorder in developing a plan to connect to care, including but not limited to harm reduction services, medication-based treatment, behavioral health care, support groups, and other social service needs. Conduct a minimum of 25 case contacts per week with an emphasis on face-to-face support. Conduct a minimum of 5 community outreaches per week. Utilize community resources and make appropriate referrals in support of the recovery plan. Identify clients who are experiencing barriers to accessing treatment and address said needs through facilitating securement of entitlements and resources. Provide regular community-based harm reduction services, including syringe exchange services, Narcan training, etc. Plan and provide community engagement activities, including but not limited to community awareness events and community trainings. Identify and implement new strategies to further the mission of CLEAR, including ways to raise awareness, reduce stigma, and build partnerships with stakeholders. Work with the CLEAR Site Coordinator to share updates, data, and key takeaways from the program with partners and the community. Participate in staff meetings and in-service training as required to ensure the quality of care offered to clients. Attend regularly scheduled supervision. Participate in weekly Litchfield County Opiate Task Force (LCOTF) Community Outreach Meetings. Assist in basic needs applications and resources. Perform other duties as may be assigned by supervisor. Full Job Description will be provided

Job Description Community Engagement Specialist The Community Engagement Specialist will serve on an Overdose Response Team alongside law enforcement and/or first responders to provide support at the scene of an overdose or conduct outreach to individuals with a substance use disorder who are identified as having recently experienced an overdose. The Community Engagement Specialist will provide ongoing support and assistance in navigating community resources, including providing community-based harm reduction services, and connecting individuals to treatment and other services that would benefit their wellbeing. This position requires travel and work in Litchfield County to conduct community-based outreach and program initiatives. Full-time / Non-Exempt *Weekend & Evenings are required* Pay Range begins at $24.00 MINIMUM QUALIFICATIONS Experience with underserved and marginalized populations is preferred. Two years of experience with substance use disorders and/or mental health required. Experience working with law enforcement or first responders preferred. The position requires travel and work in Litchfield County to conduct community-based outreach and program initiatives. Bilingual/Spanish speaking skills preferred. Valid Driver's license is required. BENEFITS 4 Weeks of PTO that increases with years of service 11 Paid Holidays Medical & Dental Insurance - with large employer paid premium Life Insurance - 100% employer paid Voluntary Vision Insurance AFLAC Voluntary Benefits 403(b) Retirement Plan with employer match Tuition Reimbursement Tuition Discounts at participating schools Public Service Loan Forgiveness (PSLF) NHSC Federal Loan Repayment (for approved sites) Employee Assistance Programs (EAP) 2 Gym Membership Options AGENCY OVERVIEW The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services - prevention, treatment, recovery support, and community engagement - for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best-in-class care and the resources they need to heal and thrive. KEY RESPONSIBILITIES Perform assigned case management activities to assist in achieving desired outcomes. Provide recovery coaching and conduct overdose follow-ups as part of the CLEAR outreach program. Develop relationships with referral sources and community partners. Maintain connections with individuals identified through the CLEAR program as needing services. Work with individuals who have a substance use disorder in developing a plan to connect to care, including but not limited to harm reduction services, medication-assisted treatment, behavioral health care, support groups, and other social service needs.

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction-whether over the phone or in person-results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. CSR Responsibilities: Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow. Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer. Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information. Complete all tasks as assigned by the supervisor(s). Qualifications & Requirements: Professional and friendly phone etiquette Available to work weekends and holiday rotations, as needed Ability to properly prioritize and complete tasks simultaneously Ability to problem solve and adapt to multiple situations HS Diploma or educational equivalent Excellent customer service skills Computer efficiency Very detail-oriented Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.) Preferred: One year of customer service representative experience Preferred: Knowledge of veterinary medical terminology and procedures At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

About us: At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose - and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you'll have a full network of support-from local team leaders, veterinary experts, and a dedicated Support Center that's here to help. Your voice matters here. Your work has a purpose, and we're here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you. Job Summary: As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you'll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners. Key Responsibilities: Client Communication & Scheduling: · Answer calls and emails promptly with professional, friendly service · Schedule appointments based on client needs and veterinarian availability, including forward booking · Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track · Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments Client Relations & Service: · Greet clients warmly and ensure a positive experience throughout their visit · Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team · Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor · Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives Managing Patient Information & Technology: · Update client and patient records in our practice management system with accuracy and efficiency · Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims · Maintain organized records of client communications and appointments to streamline operations Support the Medical Team & Practice Operations · Provide clients with accurate post-visit instructions, including medication schedules and follow-up care · Help maintain a clean, organized reception area and assist with daily practice operations as needed · Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store Qualifications: · High school diploma or equivalent work experience required · Excellent communication skills and a strong desire to provide compassionate, client-focused service · Prior customer service experience, preferably in a veterinary or healthcare setting · Basic proficiency with technology, including scheduling software and online communication platforms · Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. Working Conditions: · Must be able to work in a fast-paced, dynamic environment. · Occasional lifting up to 40 pounds independently and physical tasks may be required At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

Job Title: Call Center Representative Reports To: Director Location(s): The Vascular Experts Pay Status: Full Time / Hourly Non-Exempt Incumbent consistently provides courteous, informative and professional service and responsiveness to all calls from patients, family members or other callers. Schedules appointments for callers as required. Principal Duties & Responsibilities: Answers multi phone lines, greets all callers politely and quickly determines the needs of the caller. Schedules appointments for callers with the appropriate physician or provider. Uses mail/e-mail/faxes to deliver paperwork to all new patients of the practice Introduces patients to our patient portal and its associated functions. Accurately documents all necessary patient information into the appointment notes. Promptly notifies the appropriate staff/physicians of any emergency calls from a hospital, facility, physician and/or patient. Retrieves messages from the patient portal and responds to them in a timely manner. Directs phones calls that require assistance from office personnel to appropriate office staff. Performs other related duties as assigned by direct manager or other authorized manager of TVE. Required Experience, Education & Licensure: Incumbent must possess a minimum education of a High School Diploma (or GED), with a minimum of two (2) years of prior experience in a customer service call center or a receptionist position. Must demonstrate effective communication skills and the ability to interact tactfully with a variety of callers and the ability to independently schedule appointments or resolve patient/family member questions.

PetVet Care Centers' New England Veterinary Center & Cancer Center is currently seeking a Customer Service Representative to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer: * Local autonomy with national support * Career mobility and development opportunities * A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview * The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Key Responsibilities * Provides excellent customer service in-person, over the phone, and during high-stress situations. * Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments. * Handles basic medical emergencies for pets and owners, ensuring safety and well-being. * Assists with medication pickups, inquiries, and provides information about services and products. * Inputs and manages data in practice management software, including billing and accounts. * Assists with retail sales, weighing pets, processing faxes, and maintaining records. * Reconciles cash drawer and performs end-of-day duties for accurate financial transactions. Qualifications (Required) * Previous veterinary clinic/hospital experience required Schedule: * Rotating Shifts * Hours will vary between the hours of 8AM-12AM, 7 days a week * Full-time or part-time accepted What We Offer We care deeply about supporting our team members - professionally and personally. Benefits include: * Medical, dental, and vision insurance * Paid Parental Leave (birth, adoption, foster) * 401(k) with discretionary contribution * Team Member Pet Discounts * Emotional wellbeing support - including Calm app access and 24/7 EAP * CE stipends and career development resources * Grant Circle - a relief fund for team members facing personal hardship * Local hospital culture backed by national resources Pay Range $19.35-$23.65 USD At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Job Description CARE PROFESSIONAL OPPORTUNITY AVAILABLE!

Job Description *Come Join Our Team of Care Professional at Always Best Care*

Columbus House, Inc. Job Posting: Full Time (32 hours/week), FLSA Non-Exempt, Non-Essential CCR Case Manager VEVRAA Federal Contractor: Priority Referrals of Protected Veterans Requested & Mission Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provision of food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless. Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people experiencing homelessness or at imminent risk by providing life-saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities." Purpose Under the purview of the Permanent Supportive Housing Department, the Permanent Supportive Housing Case Manager provides case management services to adults experiencing homelessness who will be living in long-term supportive housing arrangements. The case manager may assist with finding, securing, and maintaining housing while also providing linkage to medical, mental health, and substance abuse resources, entitlement/state benefits assistance, and employment opportunities. Duties and Responsibilities Assist clients with finding, securing, and maintaining housing. Provide linkage to resources for clients who may be at risk of eviction, in addition to community resources for social, mental health, educational, vocational, entitlements/benefits, and or substance abuse services. Ability to communicate efficiently and effectively with individuals served. Able to advocate for clients as well as support self-advocacy. Must be able to set and maintain boundaries and adhere to confidentiality. May provide transportation to appointments for clients at the discretion of the case manager on a case-by-case basis. Coordinate and collaborate with other agencies and social service providers. Develop mutually reinforcing relationships with landlords and assist those clients that would like to move on from supportive housing with linkage to community housing resources. Ability to understand and accept different backgrounds while providing a non-judgmental approach to rendering services. Attend weekly and monthly agency, program and network meetings as well as facilitating tenant meetings with other case managers. Provide temporary caseload coverage for vacant positions as determined by program needs. Monitor all cases assigned and complete all documentation/charting required by Columbus House Expected to complete a variety of high-quality documentation (CARF Accredited, DHMAS funded, Etc.) Experience with HMIS (Homeless Management Information System) or ability to become proficient in database systems. Create strength-based person-centered service plans. Complete all required assessments both electronic and in written form. Conduct general health and safety checks minimally every 6 months. Other related duties as assigned. Qualifications Excellent organizational and time management skills with a deadline-oriented mindset Strong written and oral communication skills employing the English language Proficient in Microsoft Office and other common desktop and online applications Knowledge of and ability to effectively navigate substance abuse, mental health, and social services networks Familiar with criminal justice barriers and able to engage, motivate, and support the individuals serviced Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics Able to work with multiple populations including youth (18-24 years old), adults, and families Basic knowledge of all aspects of the delivery of person-centered case management Able to meet all documentation requirements within set timeframes Knowledgeable of crisis intervention, boundaries, confidentiality, universal precautions, harm reduction and motivational interviewing Understanding of housing first principles, housing law, tenant rights/responsibilities Ability to create professional and respectful relationships with clients, outside providers, landlords and property managers Empathetic and compassionate, with individuals that have experienced homelessness and factors that lead to homelessness Valid drivers' license with a good driving history Supervised by: Scattered Site PSH Manager Schedule: 32 hours per week; Monday-Thursday 8:00am-4:00pm Salary range: $25.50 - $27.50 Benefits Medical, dental, vision benefits are offered along with other additional voluntary coverages with full time employment 401 K retirement plan with employer matching contribution Paid time off 10 paid holidays Please send your resume and a cover letter to Human Resources Generalist, Columbus House Inc., 586 Ella Grasso Boulevard P.O. Box 7093, New Haven CT. 06519 or fax to ************ or email to ******************** or apply at ********************* Equal Opportunity/Affirmative Action Employer: Protected Veterans and Individuals with Disabilities Encouraged to Apply