Technical Support Specialist jobs at Oracle - 32 jobs

**Introduction** At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference. **Your role and responsibilities** As an Enterprise & Strategic Brand Sales Specialist (BSS), you'll work closely with clients and sellers to develop relationships, understand their needs, earn their trust, and show them how IBM's industry-leading solutions will solve their problems while delivering value to their business. Opportunity identification, promoting our TLS offerings, and attaching premium and Expert Care to current and net new opportunities is a priority. * The BSS role will own the total TLS portfolio at a set of accounts within the market and or GEO required and be expected to identify, own and close transactions. * The BSS will work within a matrix environment, both within an account team and with TLS to ensure TLS is properly clothed in both standalone deals and larger bundles. * Expectations are that the BSS will protect current annuity revenue streams by renewing opportunities (or working with a renewal specialist) as well as growing the account from a TLS revenue perspective. * Pipeline hygiene, conducting regular face-to-face client meetings and hosting QBR's are naturally expected in the role. **Required technical and professional expertise** * High level understanding of the IBM Technology Lifecyle Portfolio, familiarity with IBM Software, System Z, Storage, Power Systems, and MVS products. * Exposure and Experience with Expert Care and Premium TLS Offerings. * Ability to integrate with the overall IBM Lines of Business, including IBM-C, Technology, and Data&AI. * Technical Sales Experience - Experience in a general sales role with business acumen, with foundational knowledge of IBM TLS Strategy and Routes to Market. * Organizational Skills is a must. **Preferred technical and professional experience** * Cross-Platform SME-Level Skills - In-depth expertise in IBM Software, System Z, Storage, Power Systems, and MVS products to navigate complex deals and provide overall deal leadership. * Software and Hardware Integration Knowledge - Understanding the relationship between hardware, software licenses, Software Maintenance Agreements (SWMA) * Infrastructure Support and Premium Services - Proficiency in supporting IBM Infrastructure Support Services and Expert Care offerings, with the ability to position premium services for clients. * Technical Sales and Solution Consulting - Ability to assist sellers, partners, and clients with technical sales expertise, solution-selling, and post-sales troubleshooting, especially in Expert Care, Premium IIS, and MVS offerings * Selling Expertise - Skilled in , direct, and partner sales engagements, optimizing technical knowledge across routes, IBM Logos, and sales channels. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. **Job Summary** This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. **Responsibilities** + Responsible for maintaining and servicing HP Commercial Web Printing Press. + Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. + Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. + Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. + Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. + Solve technical problems on assigned hardware and software platforms. + Use proactive monitoring procedures/tools to identify problem-prevention opportunities. + Must be able to travel at least 50% of the time + Must have experience with Hardware Support of Printers, preferably commercial printers. **Education & Experience** **Recommended** * High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. * Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. **Knowledge & Skills** + Knowledge of corporate organization, job, and policies. + Advanced knowledge of operating systems and software. + Experience with printer hardware support + Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. + Ability to develop Customer relationships. + Ability to perform while under high-pressure situations. + Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. + Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. + Must have mechanical, and electrical experience and skillset + Commercial digital printing experience is preferred **Cross-Org Skills** * Effective Communication * Results Orientation * Learning Agility * Digital Fluency * Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** HP offers a comprehensive benefits package for this position, including: + Health insurance + Dental insurance + Vision insurance + Long term/short term disability insurance + Employee assistance program + Flexible spending account + Life insurance + Generous time off policies, including; + 4-12 weeks fully paid parental leave based on tenure + 13 paid holidays + 15 days paid time off (US benefits overview (********************************** ) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Introduction** At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference. **Your role and responsibilities** As an Enterprise & Strategic Brand Sales Specialist (BSS), you'll work closely with clients and sellers to develop relationships, understand their needs, earn their trust, and show them how IBM's industry-leading solutions will solve their problems while delivering value to their business. Opportunity identification, promoting our TLS offerings, and attaching premium and Expert Care to current and net new opportunities is a priority. * The BSS role will own the total TLS portfolio at a set of accounts within the market and or GEO required and be expected to identify, own and close transactions. * The BSS will work within a matrix environment, both within an account team and with TLS to ensure TLS is properly clothed in both standalone deals and larger bundles. * Expectations are that the BSS will protect current annuity revenue streams by renewing opportunities (or working with a renewal specialist) as well as growing the account from a TLS revenue perspective. * Pipeline hygiene, conducting regular face-to-face client meetings and hosting QBR's are naturally expected in the role. **Required technical and professional expertise** * High level understanding of the IBM Technology Lifecyle Portfolio, familiarity with IBM Software, System Z, Storage, Power Systems, and MVS products. * Exposure and Experience with Expert Care and Premium TLS Offerings. * Ability to integrate with the overall IBM Lines of Business, including IBM-C, Technology, and Data&AI. * Technical Sales Experience - Experience in a general sales role with business acumen, with foundational knowledge of IBM TLS Strategy and Routes to Market. * Organizational Skills is a must. **Preferred technical and professional experience** * Cross-Platform SME-Level Skills - In-depth expertise in IBM Software, System Z, Storage, Power Systems, and MVS products to navigate complex deals and provide overall deal leadership. * Software and Hardware Integration Knowledge - Understanding the relationship between hardware, software licenses, Software Maintenance Agreements (SWMA) * Infrastructure Support and Premium Services - Proficiency in supporting IBM Infrastructure Support Services and Expert Care offerings, with the ability to position premium services for clients. * Technical Sales and Solution Consulting - Ability to assist sellers, partners, and clients with technical sales expertise, solution-selling, and post-sales troubleshooting, especially in Expert Care, Premium IIS, and MVS offerings * Selling Expertise - Skilled in , direct, and partner sales engagements, optimizing technical knowledge across routes, IBM Logos, and sales channels. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** Investigate client-reported issues and technical questions using tools such to read system logs, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions. Collaborate with global teams and interface directly with clients to drive issues to resolution. Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues. Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability. Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings, staying current with new product releases, tools, and procedures to support evolving client needs. **Required technical and professional expertise** - Bachelor's degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field. - Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software/hardware work at a low level. - Experience with at least one programming language (e.g., C, C++, Python, or Java). - Excellent English communication skills (written and verbal). - Ability to work independently and collaboratively in high-pressure situations. - Willingness to work across time zones and participate in global team collaboration. **Preferred technical and professional experience** - Basic knowledge of Storage Area Networks and Fibre Channel Switches. - Knowledge of networking fundamentals, including TCP/IP, DNS, NFS, SMB, and InfiniBand. - Experience with z/OS or other mainframe environments. - Basic Understanding of LLM Foundational models and generative AI. - Experience with developing presentations and creating spreadsheets. - Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture). - Familiarity with storage concepts, such as RAID, file systems, block vs. object storage, and data redundancy. - Basic understanding of Linux/Unix systems, including command-line operations and file systems. - Experience with reviewing software/hardware logs data (system dumps analysis, debugging, or low-level system troubleshooting). - Background in tutoring, teaching assistant roles, or mentoring. - Demonstrated service mindset and ability to explain complex issues clearly. - Experience with APIs and scripting. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction** The IBM Technical Support team is adding a support engineer with a background in Linux storage system administration and/or Kubernetes to join us in a remote position. In this role, you will deliver outstanding customer support experience for our Ceph and Open Shift Data Foundation products by providing technical support and sustaining engineering services to enterprise customers. You will be supporting our customers through support incidents, product documentation issues, security issues and updates, upgrade issues/questions and general product and use case queries. **Your role and responsibilities** You will work to support our customers by responding to service requests within the designated service-level agreement. You will collaborate with engineers and developers to develop creative solutions for customers, including product fixes. You will share your knowledge gained from troubleshooting issues by contributing to the knowledgebase and the team; present troubleshooting instructions and solutions to other support engineers and within the storage product. Work to exceed customer expectations by providing outstanding customer service and ensure that regular updates are provided to ensure the customer is satisfied with the support received. Investigate and troubleshoot issues while developing solutions for our customers while understanding their business needs. **Required technical and professional expertise** * Experience working as a support, sustaining or development engineer or directly related experience. * Hands-on experience in Kubernetes. * Linux Storage System administration experience, including system installation, configuration and maintenance. * Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation. * Must be able to work and collaborate in a team setting and look to share knowledge with peers. **Preferred technical and professional experience** * Expertise in Ceph and Openshift. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle). Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits. Preferred Skills Include: Technical • 4 + Years of experience in Implementation and Usage of Hyperion Essbase, Hyperion Planning, Essbase Administration Services, Marketplace Essbase, Oracle Analytical Cloud Essbase, Smartview • Exceptional diagnostic and troubleshooting ability and skilled in using industry-standard tools and techniques. • Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, Log reading, Tuning, Troubleshooting techniques etc). • Experience in operating systems (Linux, Solaris), networking, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning. • Exposure to other Hyperion Products such as HFM,BI+, FCCS etc is plus. Customer Management • Ability to understand customer problem and provide the technical solution in a timely manner • Ability to understand customer urgency and sensitivity of the problem • Strong Verbal and Written communication skills • Ability to speak confidently and communicate clearly with the customer • Strong Adherence to Process and be process champion • Ability to work well with demanding customer environments and delight customers • Fast learners, quick ramp-up time (processes, tooling, technology) • Flexibility to work beyond business hours, as required, to include weekends and holidays • Ability to work in ambiguous situations and with global teammates.

As an **I** **nfra. Technology Specialist** , you will make an impact by implementing and managing Oracle Cloud Infrastructures. **Please note, this role is not able to offer visa transfer or sponsorship now or in the future*** **In this role, you will:** We are seeking an experienced Specialist with 8 to 9 years of experience to join our team. The ideal candidate will have expertise in Oracle Cloud Infrastructure Oracle Autonomous DB Cloud Linux Exadata DMA Oracle Golden Gate and Oracle. This role requires domain experience in Membership (HC-Payer) and proficiency in English. The position offers a hybrid work model with no travel requirements. **Responsibilities** + Oversee the implementation and management of Oracle Cloud Infrastructure to ensure optimal performance and reliability. + Provide expertise in Oracle Autonomous DB Cloud to enhance database efficiency and security. + Manage Linux environments to support seamless integration with Oracle technologies. + Utilize Exadata DMA skills to optimize data management and storage solutions. + Implement Oracle Golden Gate for real-time data integration and replication. + Collaborate with cross-functional teams to align technology solutions with business objectives. + Ensure compliance with industry standards and best practices in Membership (HC-Payer) domain. + Troubleshoot and resolve technical issues to minimize downtime and maintain system integrity. + Develop and maintain documentation for system configurations and procedures. + Conduct performance tuning and capacity planning to support business growth. + Participate in the design and execution of disaster recovery plans. + Provide technical support and guidance to team members and stakeholders. + Stay updated with the latest advancements in Oracle technologies to drive innovation. **Work model:** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a Remote position. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered** + Demonstrate strong proficiency in Oracle Cloud Infrastructure and Oracle Autonomous DB Cloud. + Possess in-depth knowledge of Linux operating systems and their integration with Oracle solutions. + Have extensive experience with Exadata DMA for efficient data management. + Show expertise in Oracle Golden Gate for seamless data replication. + Exhibit domain knowledge in Membership (HC-Payer) to align technology with business needs. + Communicate effectively in English both written and spoken to collaborate with global teams. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. **Salary and Other Compensation:** Applications will be accepted until December 31, 2025. The annual salary for this position is between $49,001 to $92,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. \#CB \#CB \#IND123 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We are seeking a **Backoffice Helpdesk Specialist** to join our dynamic team. In this role, you will leverage your strong English communication skills and Hi-Tech domain expertise to deliver exceptional support and enhance customer experience. This position offers a remote **work model** providing flexibility while ensuring operational excellence. **Key Responsibilities** + Provide comprehensive support by addressing client inquiries and resolving issues promptly. + Collaborate with cross-functional teams to ensure seamless communication and service delivery. + Apply Hi-Tech domain knowledge to troubleshoot and resolve technical issues effectively. + Maintain accurate documentation of customer interactions and solutions for transparency. + Monitor and analyze customer feedback to identify improvement opportunities. + Assist in creating and maintaining internal and external documentation and training materials. + Ensure compliance with company policies while delivering outstanding customer service. + Participate in team meetings to share progress, challenges, and growth opportunities. + Support onboarding and training of new team members to foster collaboration. + Stay updated on industry trends and advancements to maintain a competitive edge. **Required Qualifications** + Strong proficiency in English communication for client and team interactions. + Solid understanding of the Hi-Tech domain to address technical queries. + Excellent problem-solving skills for complex customer issues. + Ability to adapt to a hybrid work model balancing remote and in-office tasks. + Strong organizational skills to manage multiple priorities effectively. + Customer-centric mindset with a focus on satisfaction and loyalty. + Ability to work independently and collaboratively within a team environment. **Preferred Skills** + Experience with helpdesk tools and ticketing systems. + Familiarity with CRM platforms and knowledge management systems. + Additional language proficiency is a plus. + Certifications in IT support or related fields. **Why Choose Cognizant?** + Opportunity to work with a global leader in digital transformation. + Collaborative and inclusive work culture. + Continuous learning and development programs. + Flexible work arrangements to support work-life balance. **Salary and Other Compensation:** Applications will be accepted until Dec 31st 2025 The annual salary for this position is between $17-20/hr depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable anytime Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Description - Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. Job Summary This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. Responsibilities * Responsible for maintaining and servicing HP Commercial Web Printing Press. * Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. * Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. * Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. * Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. * Solve technical problems on assigned hardware and software platforms. * Use proactive monitoring procedures/tools to identify problem-prevention opportunities. * Must be able to travel at least 50% of the time * Must have experience with Hardware Support of Printers, preferably commercial printers. Education & Experience Recommended * High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. * Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Knowledge & Skills * Knowledge of corporate organization, job, and policies. * Advanced knowledge of operating systems and software. * Experience with printer hardware support * Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. * Ability to develop Customer relationships. * Ability to perform while under high-pressure situations. * Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. * Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. * Must have mechanical, and electrical experience and skillset * Commercial digital printing experience is preferred Cross-Org Skills * Effective Communication * Results Orientation * Learning Agility * Digital Fluency * Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: * Health insurance * Dental insurance * Vision insurance * Long term/short term disability insurance * Employee assistance program * Flexible spending account * Life insurance * Generous time off policies, including; * 4-12 weeks fully paid parental leave based on tenure * 13 paid holidays * 15 days paid time off (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 50% Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

Description - Would you like to join a business that is transforming the printing industry from analog to digital? HP's Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP's Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry. Job Summary This role is responsible for leading technical support for end users who are operating HP's Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running in production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision. Responsibilities Responsible for maintaining and servicing HP Commercial Web Printing Press. Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures. Provide software service, post- sales or service delivery support and solve ap‐plication problems for remote or local accounts, on standard and specialized systems. Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. Solve technical problems on assigned hardware and software platforms. Use proactive monitoring procedures/tools to identify problem-prevention opportunities. Must be able to travel at least 50% of the time Must have experience with Hardware Support of Printers, preferably commercial printers. Education & Experience Recommended • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. • Typically has 4-6 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Knowledge & Skills Knowledge of corporate organization, job, and policies. Advanced knowledge of operating systems and software. Experience with printer hardware support Basic skills in time management and effi ciency-Strong communication skills, problem analysis, and presentation skills. Ability to develop Customer relationships. Ability to perform while under high-pressure situations. Ability to work in a team environment.-Basic networking, O/S, and troubleshooting knowledge. Detailed understanding of general/technical aspects of the onsite printing sys‐tem repair work. Must have mechanical, and electrical experience and skillset Commercial digital printing experience is preferred Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity The pay range for this position is $22 up to $31 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. The base pay range for this role is $45,760 up to $65,500 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 13 paid holidays 15 days paid time off (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - 50% Relocation - No Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

We are seeking a **Backoffice Helpdesk Specialist** to join our dynamic team. In this role, you will leverage your strong English communication skills and Hi-Tech domain expertise to deliver exceptional support and enhance customer experience. This position offers a **remote work model** providing flexibility while ensuring operational excellence. **Key Responsibilities** + Provide comprehensive support by addressing client inquiries and resolving issues promptly. + Collaborate with cross-functional teams to ensure seamless communication and service delivery. + Apply Hi-Tech domain knowledge to troubleshoot and resolve technical issues effectively. + Maintain accurate documentation of customer interactions and solutions for transparency. + Monitor and analyze customer feedback to identify improvement opportunities. + Assist in creating and maintaining internal and external documentation and training materials. + Ensure compliance with company policies while delivering outstanding customer service. + Participate in team meetings to share progress, challenges, and growth opportunities. + Support onboarding and training of new team members to foster collaboration. + Stay updated on industry trends and advancements to maintain a competitive edge. **Required Qualifications** + Strong proficiency in English communication for client and team interactions. + Solid understanding of the Hi-Tech domain to address technical queries. + Excellent problem-solving skills for complex customer issues. + Ability to adapt to a hybrid work model balancing remote and in-office tasks. + Strong organizational skills to manage multiple priorities effectively. + Customer-centric mindset with a focus on satisfaction and loyalty. + Ability to work independently and collaboratively within a team environment. **Preferred Skills** + Experience with helpdesk tools and ticketing systems. + Familiarity with CRM platforms and knowledge management systems. + Additional language proficiency is a plus. + Certifications in IT support or related fields. **Why Choose Cognizant?** + Opportunity to work with a global leader in digital transformation. + Collaborative and inclusive work culture. + Continuous learning and development programs. + Flexible work arrangements to support work-life balance. **Salary and Other Compensation:** Applications will be accepted until Dec 31st 2025 The annual salary for this position is between $17-20/hr depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable anytime. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We are seeking a **Backoffice Helpdesk Specialist** to join our dynamic team. In this role, you will leverage your strong English communication skills and Hi-Tech domain expertise to deliver exceptional support and enhance customer experience. This position offers a remote **work model** providing flexibility while ensuring operational excellence. **Key Responsibilities** + Provide comprehensive support by addressing client inquiries and resolving issues promptly. + Collaborate with cross-functional teams to ensure seamless communication and service delivery. + Apply Hi-Tech domain knowledge to troubleshoot and resolve technical issues effectively. + Maintain accurate documentation of customer interactions and solutions for transparency. + Monitor and analyze customer feedback to identify improvement opportunities. + Assist in creating and maintaining internal and external documentation and training materials. + Ensure compliance with company policies while delivering outstanding customer service. + Participate in team meetings to share progress, challenges, and growth opportunities. + Support onboarding and training of new team members to foster collaboration. + Stay updated on industry trends and advancements to maintain a competitive edge. **Required Qualifications** + Strong proficiency in English communication for client and team interactions. + Solid understanding of the Hi-Tech domain to address technical queries. + Excellent problem-solving skills for complex customer issues. + Ability to adapt to a hybrid work model balancing remote and in-office tasks. + Strong organizational skills to manage multiple priorities effectively. + Customer-centric mindset with a focus on satisfaction and loyalty. + Ability to work independently and collaboratively within a team environment. **Preferred Skills** + Experience with helpdesk tools and ticketing systems. + Familiarity with CRM platforms and knowledge management systems. + Additional language proficiency is a plus. + Certifications in IT support or related fields. **Why Choose Cognizant?** + Opportunity to work with a global leader in digital transformation. + Collaborative and inclusive work culture. + Continuous learning and development programs. + Flexible work arrangements to support work-life balance. **Salary and Other Compensation:** Applications will be accepted until Dec 31st 2025 The annual salary for this position is between $17-20/hr depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable anytime Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

As an **I** **nfra. Technology Specialist** , you will make an impact by implementing and managing Oracle Cloud Infrastructures. **Please note, this role is not able to offer visa transfer or sponsorship now or in the future*** **In this role, you will:** We are seeking an experienced Specialist with 8 to 9 years of experience to join our team. The ideal candidate will have expertise in Oracle Cloud Infrastructure Oracle Autonomous DB Cloud Linux Exadata DMA Oracle Golden Gate and Oracle. This role requires domain experience in Membership (HC-Payer) and proficiency in English. The position offers a hybrid work model with no travel requirements. **Responsibilities** + Oversee the implementation and management of Oracle Cloud Infrastructure to ensure optimal performance and reliability. + Provide expertise in Oracle Autonomous DB Cloud to enhance database efficiency and security. + Manage Linux environments to support seamless integration with Oracle technologies. + Utilize Exadata DMA skills to optimize data management and storage solutions. + Implement Oracle Golden Gate for real-time data integration and replication. + Collaborate with cross-functional teams to align technology solutions with business objectives. + Ensure compliance with industry standards and best practices in Membership (HC-Payer) domain. + Troubleshoot and resolve technical issues to minimize downtime and maintain system integrity. + Develop and maintain documentation for system configurations and procedures. + Conduct performance tuning and capacity planning to support business growth. + Participate in the design and execution of disaster recovery plans. + Provide technical support and guidance to team members and stakeholders. + Stay updated with the latest advancements in Oracle technologies to drive innovation. **Work model:** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a Remote position. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered** + Demonstrate strong proficiency in Oracle Cloud Infrastructure and Oracle Autonomous DB Cloud. + Possess in-depth knowledge of Linux operating systems and their integration with Oracle solutions. + Have extensive experience with Exadata DMA for efficient data management. + Show expertise in Oracle Golden Gate for seamless data replication. + Exhibit domain knowledge in Membership (HC-Payer) to align technology with business needs. + Communicate effectively in English both written and spoken to collaborate with global teams. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. **Salary and Other Compensation:** Applications will be accepted until December 31, 2025. The annual salary for this position is between $49,001 to $92,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. \#CB \#CB \#IND123 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance. **Required technical and professional expertise** - Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn. - Solid understanding of machine learning algorithms and model evaluation techniques. - Experience with Git and collaborative development workflows. - Ability to work with structured and unstructured data, including preprocessing and transformation. - Familiarity with software engineering principles and debugging practices. - Strong analytical and problem-solving skills. **Preferred technical and professional experience** - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras). - Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP). - Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines). - Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization. - Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift). - Awareness of ethical AI principles, including fairness, transparency, and bias mitigation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance. **Required technical and professional expertise** - Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn. - Solid understanding of machine learning algorithms and model evaluation techniques. - Experience with Git and collaborative development workflows. - Ability to work with structured and unstructured data, including preprocessing and transformation. - Familiarity with software engineering principles and debugging practices. - Strong analytical and problem-solving skills. **Preferred technical and professional experience** - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras). - Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP). - Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines). - Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization. - Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift). - Awareness of ethical AI principles, including fairness, transparency, and bias mitigation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance. **Required technical and professional expertise** - Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn. - Solid understanding of machine learning algorithms and model evaluation techniques. - Experience with Git and collaborative development workflows. - Ability to work with structured and unstructured data, including preprocessing and transformation. - Familiarity with software engineering principles and debugging practices. - Strong analytical and problem-solving skills. **Preferred technical and professional experience** - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras). - Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP). - Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines). - Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization. - Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift). - Awareness of ethical AI principles, including fairness, transparency, and bias mitigation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction** IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide. Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** We are seeking a motivated and technically skilled early-career professional to join our AI and Data Science development team. As a Junior Developer, you will contribute to the design, development, and implementation of AI solutions and look for ways to effienciently collect, clean, analyze, and visualize data to support business decisions that support real-world applications across enterprise systems. This role is ideal for someone with a strong foundation in machine learning and software engineering who is eager to grow in a collaborative, innovation-driven environment. You will work with Senior Developers to build models helping to create predictive models, generate insights and help optimize company performance. **Required technical and professional expertise** - Proficiency in Python and experience with libraries such as NumPy, pandas, scikit-learn. - Solid understanding of machine learning algorithms and model evaluation techniques. - Experience with Git and collaborative development workflows. - Ability to work with structured and unstructured data, including preprocessing and transformation. - Familiarity with software engineering principles and debugging practices. - Strong analytical and problem-solving skills. **Preferred technical and professional experience** - Experience with deep learning frameworks (e.g., PyTorch, TensorFlow, Keras). - Exposure to model deployment using Docker, REST APIs, or cloud platforms (AWS, Azure, GCP). - Understanding of MLOps tools and practices (e.g., MLflow, Kubeflow, CI/CD pipelines). - Knowledge of distributed systems, storage architectures (e.g., IBM Storage Scale), and performance optimization. - Familiarity with Linux environments and container orchestration (e.g., Kubernetes, OpenShift). - Awareness of ethical AI principles, including fairness, transparency, and bias mitigation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As **IT Support Technician** , you will make an impact by Solving computer issues and prioritizing customer inquiries. You will be a valued member of the team and work collaboratively with **Communications** teams. **In this role, you will:** + Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email. + Flexible, able to multitask, and prioritize reported issues. + Provide a high level of customer service to users seeking problem resolution. + Perform remote troubleshooting through diagnostic techniques and pertinent questions. + Determine the best solution based on the issue and details provided by customers. + Walk the customer through the problem-solving process. + Direct unresolved issues to the next level of support personnel. + Provide accurate information on IT products or services. + Record events and problems and their resolution in internal ticketing systems.Follow-up and update customer status and information. + Pass on any feedback or suggestions by customers to the appropriate internal team. + Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events. + Proficient in end-user network troubleshooting tools and practices + Logistics responsibilities include providing overall management in daily administration asset distribution setup and shipping receiving. Inventory of storage spaces stocking and maintenance of IT vending machines. + Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events. + Proficient in end user network troubleshooting tools and practices **Work model:** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a Onsite position requiring 5 days a week in a client office in **New Albany, OH.** The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered** + Proven experience as a help desk technician or IT support technician + Strong understanding and troubleshooting resolution skills of computer systems mobile devices and other tech products including mobile device management MDM iOS Android Mac Windows and Linux operating systems. + Ability to diagnose and resolve basic to moderately complex end user technical issues + Proficiency in English excellent task management verbal and written communication skills + Customer oriented technical professional + Technical support professional with 1 to 2 years experience in the IT technical support field focused on end user support **Salary and Other Compensation** Applications will be accepted until January 6, 2026 The annual salary for this position is between $37,800 - $55,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. **\#LI-KM1 #CB #Ind123** _"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."_ Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

As IT Support Technician, you will make an impact by Solving computer issues and prioritizing customer inquiries. You will be a valued member of the team and work collaboratively with Communications teams. In this role, you will: * Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email. * Flexible, able to multitask, and prioritize reported issues. * Provide a high level of customer service to users seeking problem resolution. * Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Determine the best solution based on the issue and details provided by customers. * Walk the customer through the problem-solving process. * Direct unresolved issues to the next level of support personnel. * Provide accurate information on IT products or services. * Record events and problems and their resolution in internal ticketing systems.Follow-up and update customer status and information. * Pass on any feedback or suggestions by customers to the appropriate internal team. * Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events. * Proficient in end-user network troubleshooting tools and practices * Logistics responsibilities include providing overall management in daily administration asset distribution setup and shipping receiving. Inventory of storage spaces stocking and maintenance of IT vending machines. * Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events. * Proficient in end user network troubleshooting tools and practices Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a Onsite position requiring 5 days a week in a client office in New Albany, OH. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered * Proven experience as a help desk technician or IT support technician * Strong understanding and troubleshooting resolution skills of computer systems mobile devices and other tech products including mobile device management MDM iOS Android Mac Windows and Linux operating systems. * Ability to diagnose and resolve basic to moderately complex end user technical issues * Proficiency in English excellent task management verbal and written communication skills * Customer oriented technical professional * Technical support professional with 1 to 2 years experience in the IT technical support field focused on end user support Salary and Other Compensation Applications will be accepted until January 6, 2026 The annual salary for this position is between $37,800 - $55,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-KM1 #CB #Ind123 "Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws." The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. * Cognizant is a global community with more than 300,000 associates around the world. * We don't just dream of a better way - we make it happen. * We take care of our people, clients, company, communities and climate by doing what's right. * We foster an innovative environment where you can build the career path that's right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ***************** Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.