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Provides guidance and operational support to Program Directors, Clinical Supervisors, and clinical staff on counseling services. Works with Program Directors, clinic personnel, and corporate personnel to ensure that high-quality treatment is being provided consistently at each clinic. Provides training as needed to enhance the company's overall compliance and quality of patient care. Essential Functions: Promote the mission, vision, and values of New Season/CMG within and to customers outside the company. Ensure compliance with all local, state, federal, and company rules, regulations and policies. Act always in the best interest of the company; honor, support, and protect the proprietary rights of the company. Maintain confidentiality and safeguard the operations of the business. Provides training and support to counselors and clinical leadership on time management and enhancement of counselor skill sets to increase Patient Care Time (productivity). Addresses and works with clinical leadership on establishing accountability and compliance. Provides guidance to ensure patient and staff compliance with completing intake, admission, discharge and aftercare paperwork. Identifies under-performing centers and develops, initiates and tracks center-specific corrective action plans to completion. Ensures that patient clinical charts are accurately documenting patient progress in treatment, and meeting compliance and regulatory requirements. Will address clinical deficiencies when discovered through training and/or appropriate disciplinary actions as needed. Identify field operational opportunities, inspire change, and initiate ideas by meeting with and visiting centers. Monitor Key Performance Indicators (KPIs) and implement, manage, and initiate operations reporting, and tracking systems based on current needs. Perform patient record reviews to ensure a high quality of treatment and make recommendations for improvement. Implement specific action plans with clinical staff. Track, monitor, and provide reports on clinical findings and recommendations. Provides Clinical Supervision to specific staff upon request, and as needed. Make timely recommendations to address any regulatory concerns or significant issues that occur within the clinics. Provide counseling services training based on audit findings, or as requested. Make recommendations for appropriately qualified staffing patterns according to local, state, federal, and company policies. Work directly with all clinical and clinical support staff to ensure compliance with all regulations and policies. Monitor priority patients, working directly with clinical staff to implement action plans. Ensure ongoing knowledge of counseling credential requirements throughout the company and assist with implementing best practices to meet these requirements. Assist with new clinic development and marketing as needed. Ensure compliance with all local, state, federal, and company rules, regulations and policies. Responsible for fostering teamwork with coworkers, showing initiative in overcoming obstacles, taking actions that assist others beyond job responsibilities, and having a positive impact on co-workers, patients, and visitors. Ensures the reading and understanding of the Policy and Procedures Manual. Ensures compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA) Assists with all aspects of achieving and maintaining a three-year accreditation status through recognized accrediting bodies. Travels, as needed, to the centers to provide operational support and oversight Ability to perform other duties as required. Supervisory Responsibilities: (Scope of the person's authority, including a list of jobs that report to this job). Oversee Area Clinical Supervisors (ACS) in the state of Florida, and, as needed, for the comparable position(s) in other states. Essential Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Licensure/Certification: PhD or PhD candidate in counseling, social work, or a related field strongly preferred; master's degree, and licensed in the counseling field required. Licensure eligibility in multiple states is preferred. Willingness to pursue additional licensure in other states where the company provides care, as needed. If/when licensed, the license must remain active and in good standing. Required Knowledge: Knowledge of Methadone, Buprenorphine, and general counseling practices, Federal Confidentiality Law, third party billing and reimbursement, HIPAA & ethics. Must be computer literate and have knowledge of all Microsoft products, especially Microsoft Outlook and Office, Google Suite, as well as Call Center hardware and software. Experience Required: Minimum of 8-10 years of clinical management experience, directly supervising others. Additionally, five (5) years of clinical supervisory experience in one or more of the following fields: substance abuse, psychology, sociology, counseling or another related field. Extensive knowledge of counseling best practices and accreditation standards (including those for initial accreditation). Formal training experience with larger groups of individuals preferred. Multi-unit healthcare experience preferred. Skill and Ability: Must possess excellent interpersonal and communication skills, be able to multitask, and prioritize workload. Must have strong computer and analytical skills. Must be proficient in Microsoft products such as Excel, Word, and Outlook or their Google Suite equivalent. Job or State Requirements -PhD or PhD candidate in counseling, social work, or a related field strongly preferred; master's degree, and licensed in the counseling field required. -Licensure eligibility in multiple states is preferred. Willingness to pursue additional licensure in other states where the company provides care, as needed. If/when licensed, the license must remain active and in good standing. -Minimum of 8-10 years of clinical management experience directly supervising others. Additionally, five (5) years of clinical supervisory experience in one or more of the following fields: substance abuse, -psychology, sociology, counseling or another related field. -Extensive knowledge of counseling best practices and accreditation standards (including those for initial accreditation). Formal training experience with larger groups of individuals preferred. Multi-unit healthcare experience preferred.