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Become An Order Clerk

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Working As An Order Clerk

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Identifying Objects, Actions, and Events
  • Performing Administrative Activities
  • Unpleasant/Angry People

  • Repetitive

  • $27,000

    Average Salary

What Does An Order Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become An Order Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Average Length of Employment
Head Clerk 4.6 years
Invoice Clerk 3.7 years
Order Desk Clerk 3.2 years
Order Expediter 3.1 years
Receiving Clerk 3.0 years
Order Clerk 3.0 years
Order Specialist 2.9 years
Shipping Clerk 2.8 years
Logistics Clerk 2.7 years
Order Entry Clerk 2.5 years
Order Processor 2.5 years
Money Order Clerk 2.4 years
Mail Order Clerk 2.2 years
Top Careers Before Order Clerk
Cashier 15.4%
Clerk 5.3%
Secretary 2.6%
Manager 2.2%
Top Careers After Order Clerk
Cashier 13.0%
Clerk 4.3%
Driver 3.1%
Secretary 2.7%
Manager 2.7%
Supervisor 2.4%

Do you work as an Order Clerk?

Average Yearly Salary
$27,000
View Detailed Salary Report
$19,000
Min 10%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$39,000
Max 90%
Best Paying Company
XPO Logistics
Highest Paying City
New York, NY
Highest Paying State
Alaska
Avg Experience Level
3.0 years
How much does an Order Clerk make at top companies?
The national average salary for an Order Clerk in the United States is $27,735 per year or $13 per hour. Those in the bottom 10 percent make under $19,000 a year, and the top 10 percent make over $39,000.

Real Order Clerk Salaries

Job Title Company Location Start Date Salary
Order Clerks ATX Logistics Inc. Tenafly, NJ Apr 18, 2014 $41,330
Order Clerks Hair Depot Plus, Corporation Bellwood, IL Feb 18, 2014 $38,700 -
$39,000
Order Clerk Panamerican Foods LLC Kearny, NJ Apr 26, 2011 $38,568
Order Clerks SMK Electronics Corporation, USA White Plains, NY Jan 14, 2009 $38,000
Order Clerks Archtech Connection, Inc. Torrance, CA Mar 21, 2016 $37,523 -
$38,000
Order Clerk Kennametal Inc. Fort Mill, SC Aug 08, 2008 $36,990
Order Clerks El Diario, LLC New York, NY Nov 26, 2008 $36,397
Order Clerks Mamco, Incorporated New Rochelle, NY May 15, 2009 $32,098
Order Clerks KCC Stone Factory Inc. New York, NY Apr 09, 2009 $32,098
Order Clerk Essex Petroleum Transportation LLC Bellmore, NY Sep 19, 2015 $31,000
Order Clerk NYW Trading LLC. Richmond, VA Apr 13, 2011 $30,783
Order Clerk Elenis NYC, Inc. Dix, NY Dec 14, 2010 $28,675
Order Clerk Elenis NYC, Inc. Dix, NY Oct 27, 2011 $28,675
Order Clerks Master Organization, Inc. Master Auto Body Supplies NY May 23, 2011 $28,675
Order Clerk J&T Distributing Company Inc. Winchester, KY Jul 29, 2011 $28,613
Order Clerk J&T Munitions, Inc. Winchester, KY Aug 04, 2011 $28,613
Order Clerks Fine Discount DBA General Discount Compton, CA Feb 13, 2009 $28,488
Order Clerk Global Communications Network, Inc. Valdosta, GA Jun 15, 2011 $26,000
Order Clerk, Food and Beverage Island Holdings LLC DBA Winnetu Oceanside Resort MA Apr 12, 2011 $24,940
Order Clerk Traben USA, Inc. Los Angeles, CA Jan 02, 2016 $23,109
Order Clerk Mejoong Corp. Los Angeles, CA Mar 15, 2016 $23,109
Order Clerk Sunywel America, Inc. Gardena, CA Jul 10, 2016 $23,109
Order Clerk Circle Trim, Inc. Los Angeles, CA Nov 21, 2016 $23,109
Order Clerk Root Apparel, Inc. Santa Fe Springs, CA Jul 24, 2015 $22,693
Order Clerk Natureware, Inc. Cerritos, CA Sep 12, 2015 $22,693
Order Clerk Natureware, Inc. Cerritos, CA Dec 16, 2015 $22,693
Order Clerk Natureware, Inc. Cerritos, CA Dec 21, 2015 $22,693
Order Clerk Root Apparel, Inc. Santa Fe Springs, CA Jan 15, 2016 $22,693
Order Clerk Systor Systems, Inc. Walnut, CA Oct 02, 2016 $22,693

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Top Skills for An Order Clerk

  1. Customer Service
  2. Purchase Orders
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Provided exceptional customer service ensuring all internal and external inquiries were timely met.
  • Cross-checked information from supplier bills with purchase orders to verify accuracy.
  • Streamlined and performed data entry and analysis of division orders received.
  • Maintained shipper files, distributed mail to all departments, and answered various incoming telephone calls.
  • Filled customer orders at Distribution Center for pharmacies and verified order for shipment with computer scanners

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Average Salary:

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Top 10 Best States for Order Clerks

  1. Washington
  2. Iowa
  3. Connecticut
  4. Rhode Island
  5. Wisconsin
  6. Texas
  7. New Hampshire
  8. New Jersey
  9. North Dakota
  10. Colorado
  • (158 jobs)
  • (109 jobs)
  • (66 jobs)
  • (18 jobs)
  • (89 jobs)
  • (335 jobs)
  • (23 jobs)
  • (324 jobs)
  • (8 jobs)
  • (97 jobs)

Order Clerk Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,183 Order Clerk resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Order Clerk Resume

View Resume Examples

Order Clerk Demographics

Gender

Female

57.7%

Male

30.2%

Unknown

12.1%
Ethnicity

White

62.1%

Hispanic or Latino

17.6%

Black or African American

11.7%

Asian

5.5%

Unknown

3.0%
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Foreign Languages Spoken

Spanish

70.5%

Mandarin

6.8%

Chinese

4.5%

French

4.5%

Russian

4.5%

Hindi

4.5%

Gujarati

2.3%

Japanese

2.3%
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Order Clerk Education

Schools

University of Phoenix

22.4%

Ashford University

11.8%

Strayer University

6.2%

Southwest Tennessee Community College

5.0%

Pennsylvania State University

4.3%

Wayne County Community College District

3.7%

Glendale Community College

3.7%

Community College of the Air Force

3.7%

Central Texas College

3.7%

Liberty University

3.7%

Kaplan University

3.7%

Grand Canyon University

3.7%

Columbia Southern University

3.1%

The Academy

3.1%

University of Missouri - Columbia

3.1%

Lincoln University (Missouri)

3.1%

Moraine Valley Community College

3.1%

Remington College

3.1%

Sinclair Community College

3.1%

Prince George's Community College

2.5%
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Majors

Business

29.2%

Accounting

7.6%

Health Care Administration

7.1%

Criminal Justice

6.5%

Psychology

5.4%

General Studies

5.0%

English

4.8%

Medical Assisting Services

3.9%

Computer Science

3.6%

Education

3.5%

Liberal Arts

3.1%

Communication

2.8%

Management

2.6%

Computer Information Systems

2.5%

Finance

2.3%

Information Technology

2.3%

Human Resources Management

2.1%

Human Services

1.9%

Nursing

1.8%

Computer Programming

1.8%
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Degrees

Other

38.9%

Bachelors

28.3%

Associate

17.1%

Certificate

6.3%

Masters

5.1%

Diploma

3.5%

License

0.6%

Doctorate

0.3%
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