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Become An Order Clerk

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Working As An Order Clerk

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Identifying Objects, Actions, and Events
  • Performing Administrative Activities
  • Unpleasant/Angry People

  • Repetitive

  • $31,570

    Average Salary

What Does An Order Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become An Order Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Order Clerk Jobs

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Order Clerk Career Paths

Order Clerk

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Order Clerk Demographics

Gender

Female

66.4%

Male

32.4%

Unknown

1.2%
Ethnicity

White

61.5%

Hispanic or Latino

18.4%

Black or African American

11.1%

Asian

6.1%

Unknown

2.9%
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Languages Spoken

Spanish

79.2%

Hindi

8.3%

Russian

4.2%

Gujarati

4.2%

French

4.2%
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Order Clerk Education

Schools

University of Phoenix

21.2%

Ashford University

7.1%

Pennsylvania State University

7.1%

Community College of the Air Force

6.1%

Southwest Tennessee Community College

5.1%

Liberty University

5.1%

Northern Virginia Community College

4.0%

Washington State University

4.0%

Moraine Valley Community College

4.0%

Central Texas College

4.0%

Remington College

4.0%

Grand Canyon University

4.0%

California State University - Fullerton

3.0%

Columbia Southern University

3.0%

University of Central Arkansas

3.0%

Glendale Community College

3.0%

The Academy

3.0%

University of Minnesota - Twin Cities

3.0%

Columbus Technical College

3.0%

American InterContinental University

3.0%
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Majors

Business

29.3%

Accounting

6.9%

Health Care Administration

6.7%

Criminal Justice

6.4%

Psychology

6.4%

General Studies

4.8%

Liberal Arts

3.7%

English

3.7%

Computer Science

3.2%

Management

3.2%

Communication

3.2%

Finance

3.2%

Education

2.9%

Medical Assisting Services

2.9%

Computer Information Systems

2.9%

Human Services

2.4%

Human Resources Management

2.1%

Information Technology

2.1%

Nursing

1.9%

History

1.9%
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Degrees

Other

39.6%

Bachelors

29.9%

Associate

15.2%

Certificate

6.3%

Masters

5.3%

Diploma

3.2%

Doctorate

0.3%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Order Clerk Salaries

Job Title Company Location Start Date Salary
Order Clerks ATX Logistics Inc. Tenafly, NJ Apr 18, 2014 $41,330
Order Clerks Hair Depot Plus, Corporation Bellwood, IL Feb 18, 2014 $38,700 -
$39,000
Order Clerk Panamerican Foods LLC Kearny, NJ Apr 26, 2011 $38,568
Order Clerks SMK Electronics Corporation, USA White Plains, NY Jan 14, 2009 $38,000
Order Clerks Archtech Connection, Inc. Torrance, CA Mar 21, 2016 $37,523 -
$38,000
Order Clerk Kennametal Inc. Fort Mill, SC Aug 08, 2008 $36,990
Order Clerks El Diario, LLC New York, NY Nov 26, 2008 $36,397
Order Clerks Mamco, Incorporated New Rochelle, NY May 15, 2009 $32,098
Order Clerks KCC Stone Factory Inc. New York, NY Apr 09, 2009 $32,098
Order Clerk Essex Petroleum Transportation LLC Bellmore, NY Sep 19, 2015 $31,000
Order Clerk NYW Trading LLC. Richmond, VA Apr 13, 2011 $30,783
Order Clerk Elenis NYC, Inc. Dix, NY Dec 14, 2010 $28,675
Order Clerks Master Organization, Inc. Master Auto Body Supplies NY May 23, 2011 $28,675
Order Clerk Elenis NYC, Inc. Dix, NY Oct 27, 2011 $28,675
Order Clerk J&T Distributing Company Inc. Winchester, KY Jul 29, 2011 $28,613
Order Clerk J&T Munitions, Inc. Winchester, KY Aug 04, 2011 $28,613
Order Clerks Fine Discount DBA General Discount Compton, CA Feb 13, 2009 $28,488
Order Clerk Global Communications Network, Inc. Valdosta, GA Jun 15, 2011 $26,000
Order Clerk, Food and Beverage Island Holdings LLC DBA Winnetu Oceanside Resort MA Apr 12, 2011 $24,940
Order Clerk Sunywel America, Inc. Gardena, CA Jul 10, 2016 $23,109
Order Clerk Circle Trim, Inc. Los Angeles, CA Nov 21, 2016 $23,109
Order Clerk Traben USA, Inc. Los Angeles, CA Jan 02, 2016 $23,109
Order Clerk Mejoong Corp. Los Angeles, CA Mar 15, 2016 $23,109
Order Clerk Natureware, Inc. Cerritos, CA Sep 12, 2015 $22,693
Order Clerk Natureware, Inc. Cerritos, CA Dec 16, 2015 $22,693
Order Clerk Natureware, Inc. Cerritos, CA Dec 21, 2015 $22,693
Order Clerk Root Apparel, Inc. Santa Fe Springs, CA Jan 15, 2016 $22,693
Order Clerk Systor Systems, Inc. Walnut, CA Oct 02, 2016 $22,693
Order Clerk Root Apparel, Inc. Santa Fe Springs, CA Jul 24, 2015 $22,693

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Top Skills for An Order Clerk

InternalCustomerServicePurchaseOrdersDataEntryVendorsAppropriateDepartmentCustomerOrdersOrderInformationSafetyInventoryControlPhoneCallsSpecialOrdersProcessOnlineOrdersEDICustomerComplaintsDispatchTemporaryBillingInformationComputerSystemLogisticsPerforms

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  1. Internal Customer Service
  2. Purchase Orders
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Processed purchase orders and special order requisitions in accordance to specification.
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
  • Prepared and box damaged/salvaged merchandise to ship to manufacturer/vendors and assisted the Shipping Department when needed.
  • Filled customer orders at Distribution Center for pharmacies and verified order for shipment with computer scanners
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.

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Top Order Clerk Employers