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Working as an Order Clerk

What Does an Order Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

How To Become an Order Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Average Salary$26,556
0

Order Clerk Career Paths

Top Careers Before Order Clerk

Cashier
15.4 %

Top Careers After Order Clerk

Cashier
13.0 %

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Average Salary for an Order Clerk

Order Clerks in America make an average salary of $26,556 per year or $13 per hour. The top 10 percent makes over $33,000 per year, while the bottom 10 percent under $21,000 per year.
Average Salary
$26,556

Best Paying Cities

City
Average Salary
Vancouver, WA
Salary Range27k - 40k$33k$32,961
New York, NY
Salary Range23k - 36k$29k$29,436
Minneapolis, MN
Salary Range23k - 34k$28k$28,419
West Hollywood, CA
Salary Range22k - 29k$26k$25,601
Monroe, NC
Salary Range19k - 30k$24k$24,225
Jacksonville, FL
Salary Range20k - 28k$24k$24,088
$19k
$40k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Warehouse Order Clerk
Warehouse Order Clerk
Peopleready
Peopleready
01/29/2021
01/29/2021
$27,13101/29/2021
$27,131
Order Clerk
Order Clerk
Pridestaff
Pridestaff
01/29/2021
01/29/2021
$20,87001/29/2021
$20,870
Order Clerk
Order Clerk
Aerotek
Aerotek
01/21/2021
01/21/2021
$29,21801/21/2021
$29,218
SR. Order Clerk/Fill In Supervisory
SR. Order Clerk/Fill In Supervisory
Butler Technical Group
Butler Technical Group
01/13/2021
01/13/2021
$56,34901/13/2021
$56,349
Order Clerk
Order Clerk
Aerotek
Aerotek
12/17/2020
12/17/2020
$29,21812/17/2020
$29,218
See More Recent Salaries

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Order Clerk Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an Order Clerk. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write an Order Clerk Resume

At Zippia, we went through countless Order Clerk resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Order Clerk Demographics

Gender

female

61.8 %

male

33.5 %

unknown

4.7 %

Ethnicity

White

66.9 %

Hispanic or Latino

13.1 %

Black or African American

11.7 %

Foreign Languages Spoken

Spanish

70.5 %

Mandarin

6.8 %

Chinese

4.5 %
See More Demographics

Order Clerk Education

Majors

Business
28.0 %

Degrees

High School Diploma

37.3 %

Bachelors

25.7 %

Associate

18.2 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For an Order Clerk

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.1% of order clerks listed customer service on their resume, but soft skills such as communication skills and integrity are important as well.

  • Customer Service, 15.1%
  • Purchase Orders, 13.2%
  • Data Entry, 11.0%
  • Telephone Calls, 6.0%
  • Order Information, 5.3%
  • Other Skills, 49.4%
  • See All Order Clerk Skills

Best States For an Order Clerk

Some places are better than others when it comes to starting a career as an order clerk. The best states for people in this position are Alaska, Oregon, Connecticut, and North Dakota. Order clerks make the most in Alaska with an average salary of $36,675. Whereas in Oregon and Connecticut, they would average $35,844 and $33,087, respectively. While order clerks would only make an average of $32,847 in North Dakota, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Oregon

Total Order Clerk Jobs:
73
Highest 10% Earn:
$52,000
Location Quotient:
1.46
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Rhode Island

Total Order Clerk Jobs:
18
Highest 10% Earn:
$47,000
Location Quotient:
1.3
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Order Clerk Jobs:
66
Highest 10% Earn:
$49,000
Location Quotient:
1.33
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Order Clerk Employers

1. Scholastic
4.4
Avg. Salary: 
$22,804
Order Clerks Hired: 
98+
2. Fred Meyer
4.4
Avg. Salary: 
$27,399
Order Clerks Hired: 
51+
3. Robert Half International
4.5
Avg. Salary: 
$24,897
Order Clerks Hired: 
14+
4. McDonald's
4.2
Avg. Salary: 
$22,196
Order Clerks Hired: 
11+
5. United States Marine
4.1
Avg. Salary: 
$22,288
Order Clerks Hired: 
11+
6. XPO Logistics
4.6
Avg. Salary: 
$28,217
Order Clerks Hired: 
11+
Updated October 2, 2020