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Order clerk skills for your resume and career

Updated January 8, 2025
4 min read
Order clerk example skills
Below we've compiled a list of the most critical order clerk skills. We ranked the top skills for order clerks based on the percentage of resumes they appeared on. For example, 17.1% of order clerk resumes contained customer service as a skill. Continue reading to find out what skills an order clerk needs to be successful in the workplace.

15 order clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how order clerks use customer service:
  • Ensured the quality of customer service relations and assisted in resolving any customer concerns with the recommendation of supervisors.
  • Provided exceptional customer service ensuring all internal and external inquiries were timely met.

2. Purchase Orders

Here's how order clerks use purchase orders:
  • Processed all purchase orders and invoice approvals including handling accounts payable/accounts receivable.
  • Cross-checked information from supplier bills with purchase orders to verify accuracy.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how order clerks use data entry:
  • Streamlined and performed data entry and analysis of division orders received.
  • Set court dates for civil protection order hearings, performed data entry, and maintained departmental filing system.

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how order clerks use telephone calls:
  • Received maintenance/quality control telephone calls as well as inputted, maintained and closed work orders into the Emphasys Elite System.
  • Answer incoming telephone calls on a multi-line system - Maintain daily operation of the Work Request Distribution Center.

5. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how order clerks use logistics:
  • Open and close work orders for Director of Logistics generator shop.
  • Trained and supervised three soldiers on basic logistics skills and policies.

6. Customer Orders

Here's how order clerks use customer orders:
  • Filled customer orders at Distribution Center for pharmacies and verified order for shipment with computer scanners
  • Maintained computer database return department; Entered reason/description and restocked/pulled customer orders.

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7. Computer System

Here's how order clerks use computer system:
  • Processed telephone orders into computer system.
  • Received Customer's Special Order purchases, verify good condition and log the item into the computer system.

8. Pallet Jack

Here's how order clerks use pallet jack:
  • Job Duties: Fill order slots, operate a pallet jack, and load up orders on trucks.
  • Used a forklift, pallet jack and handcart to transport boxes and files to shipping facilities.

9. Inventory Control

Here's how order clerks use inventory control:
  • Identify and communicate shortages to inventory control daily, ship orders by way of FedEx, UPS, and USPS.
  • Assisted warehouse employees with stocking shelves, inventory control, assisted customers at self-help desk.

10. Customer Complaints

Here's how order clerks use customer complaints:
  • Process online orders * Ship orders using US Mail * Handle customer complaints
  • Received and responded to customer complaints via email and phone.

11. Order Processing

Order processing plays a significant role when providing services to customers. It is the process of preparing and packing products to fulfill orders, delivering them in high-quality conditions.

Here's how order clerks use order processing:
  • Ensured accurate and timely order processing of software applications to clients.
  • Assist with timing issues of order processing to identify process improvements.

12. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how order clerks use order entry:
  • Participated as a team player by assisting co-workers during peak periods and learning additional order entry skills.
  • Assist buying and planning teams with all aspects of purchase order entry.

13. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how order clerks use pos:
  • Experience with POS, Plan-o-grams, working with various departments in keeping up with quarterly goals.
  • Provide hands-on support at POS when required by customer volumes.

14. RF

Here's how order clerks use rf:
  • Fill orders of fine jewelry using RF scanner to be packaged and shipped out to various outlets throughout the U.S.
  • Pulled orders of juice, utilizing a laptop and RF gun attached to forklift.

15. Customer Inquiries

Here's how order clerks use customer inquiries:
  • Prepared invoices for warehouse and other office duties including filing, customer inquiries and checking inventory.
  • Answered 200 calls a day, attended to customer inquiries and resolved problems.
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List of order clerk skills to add to your resume

Order clerk skills

The most important skills for an order clerk resume and required skills for an order clerk to have include:

  • Customer Service
  • Purchase Orders
  • Data Entry
  • Telephone Calls
  • Logistics
  • Customer Orders
  • Computer System
  • Pallet Jack
  • Inventory Control
  • Customer Complaints
  • Order Processing
  • Order Entry
  • POS
  • RF
  • Customer Inquiries
  • International Orders
  • Place Orders
  • Delivery Dates
  • Service Orders
  • Sales Floor
  • Collating
  • WMS
  • Incomplete Orders
  • Unit Prices
  • AS400
  • Product Numbers
  • RAN
  • Sales Orders
  • Physical Inventory
  • Open Orders
  • Book Orders
  • Deltek Costpoint
  • Customer Accounts
  • Multi-Line Phone System
  • Food Orders
  • Phone Orders
  • FedEx

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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