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Customer Service Supervisor Export, Protective & Marine Coatings USCA
Ppg Architectural Finishes 4.4
Remote order department supervisor job
We're hiring a Customer Service Supervisor to support our PMC export team's customers at PPG. The supervisor will help to supervise a team of export Customer Support Representatives within the Protective and Marine (PMC) division at PPG. You will report to a Customer Service Manager. This is a remote position.
Key Responsibilities:
Supervise, train and/or mentor activities of customer service export team as needed.
Assist and respond to escalations of export customer questions and/or complaints via phone, email, and chat in a timely and professional manner.
Assist in management of account load of customers and partner with commercial sales team for growth and success.
Collaborate with other departments to resolve complex issues and improve customer satisfaction.
Gain solid understanding of our business unit policies, systems, procedures and objectives.
Responsible for creation and development of customer support materials, such as FAQs and help guides.
Support of team on daily review and updating of orders, priority lists, customer and file maintenance.
Tracking of metrics, goal alignment and progress.
Working with planning, scheduling, production and shipping to ensure on-time shipments and manage inventory in a cost-effective manner.
Coordinate and provide after-hours/weekend support on as needed basis for emergency situations where customer service is required.
This person will serve as Export Control Coordinator (ECC) supporting PMC USCA Segment SBU.
Qualifications
Experience in export compliance and export order management processes
2+ years of customer service supervisory experience preferred
4+ years of customer service supervisory experience for manufacturing clients preferred
Experience with high volume of data entry with low error rate
Oral and written English communication skills
Detail oriented
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$43k-49k yearly est. Auto-Apply 6d ago
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Customer Service & E-Commerce Supervisor - Full Time
Whole Foods 4.4
Order department supervisor job in Columbus, OH
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Job Responsibilities:
* Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
* Establishes clear expectations for balancing in-store customer service and completing online orders.
* Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
* Seeks awareness of relevant competitors and industry trends.
* Ensures an effective and efficient response to customer questions, requests, and/or concerns.
* Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
* Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
* Maintains Team Member safety and security standards.
* Ensures compliance with relevant regulatory rules and standards.
* Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
* Maintains cleanliness of workspaces including staging area and coolers.
* Maintains security of equipment, e.g., MSRs, phones, currency counters.
* Proactively identifies process improvement opportunities.
* Consistently communicates and models WFM core values, leadership principles, and supports goals.
Job Skills
* Ability to perform task management, balancing dynamic customer flows.
* Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
* Excellent interpersonal, motivational, team building and customer relationship skills.
* Capable of teaching others in a positive and constructive manner.
* Proficient with email, Microsoft Office, and operations-related applications.
Qualifications
* 12+ months retail experience
Physical Requirements/Working Conditions
* Must be able to lift 50 lbs.
* In an 8-hour workday: standing/walking 6-8 hours.
* Hand use: Single grasping, fine manipulation, pushing and pulling.
* Work requires the following motions: bending, twisting, squatting, and reaching
* Exposure to FDA approved cleaning chemicals
* Exposure to temperatures 90 degrees Fahrenheit
* Ability to work in a wet and cold environment.
* Ability to work a flexible schedule including nights, weekends, and holidays as needed.
* Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
The wage range for this position is $16.50-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: **********************************************
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
$16.5-30.2 hourly 16d ago
Customer Success Supervisor
Incentfit
Remote order department supervisor job
Who We Are
We believe a company's employees are its greatest asset, and healthy employees build great companies. IncentFit helps employers motivate and reward their employees to exercise and live healthier lives. Founded in 2013, we serve 200 clients across diverse industries-from financial firms to public universities-and help over 250K users make healthier choices year-round.
We are a growing team of smart, talented people who are driven by technology and passionate about work/life balance.
The Role
We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to lead the team responsible for long-term client retention. This mid-level role requires a proven track record in B2B SaaS, specifically focusing on guiding a team to manage account implementation and ongoing client satisfaction. As a people-focused manager, you will lead, mentor, and guide our team to ensure our 200+ clients receive outstanding service, resolve disputes effectively, and achieve their long-term wellness goals while remaining satisfied with our platform.
What You'll Do
Lead and Mentor: Guide the account management team with empathy, helping them develop the "soft skills" needed for high-stakes client communication.
Drive Client Satisfaction: Establish and track departmental KPIs focused on client retention, Net Promoter Scores, and overall satisfaction. Create individual goals for team members focused on client retention; then track progress and celebrate successes.
Manage the Lifecycle: Oversee the transition from initial account implementation to long-term partnership, ensuring a smooth and consistent client experience.
Proactively Cultivate Growth: Coach and mentor team members on identifying organic expansion opportunities, guiding them to effectively navigate upsales that provide additional value to our clients.
Advocate for Clients: Act as a skillful bridge between your team and the product department, advocating for feature requests and platform improvements based on client feedback.
Strategic Consulting: Become a platform expert to advise your team on how to make high-value recommendations that help clients reach their wellness goals.
Project Management: Manage long-term departmental projects, ensuring all stakeholders are informed and consulted.
Collaborate: Foster a supportive environment where you jump in to help the team whenever needed.
Process Improvement: Continuously refine the account management workflow to reduce friction and improve the "white-glove" service experience.
Requirements
What You'll Bring
SaaS Expertise: At least 5 years of experience in a B2B SaaS role specifically focused on account management or client success.
Proven Leadership: At least 3 years in a full-time leadership role, with a focus on coaching team members to hit retention and growth targets.
Full Operational Ownership: You are ready to take the helm for your team, taking full accountability for the department's direction and success.
Thrive on Challenges: A motivated mindset that seeks to be challenged on a daily basis and proactively approaches problem-solving.
Relationship Management: A passion for building inter-departmental bridges to ensure client needs are met across the entire organization.
Business Acumen: A quick grasp of client business goals and the ability to translate technical platform features into ROI for wellness stakeholders.
Communication Mastery: Exceptional Skillful communication skills, particularly in translating technical system knowledge into clear, actionable advice for clients.
Data-Driven Mindset: Comfortable using data visualization and reporting tools to identify at-risk accounts and make informed decisions on retention strategies.
Empathetic Leadership: A commitment to fostering a collaborative environment where team success is prioritized over micromanagement.
Benefits
Compensation: $80,000 - $95,000 per year, dependent on experience.
Financial Growth: Quarterly Profit Share Disbursements based on business performance and a 401k with company match.
Wellness: A program with up to $750 annual incentives (we use our own product!).
Health: Heavily subsidized medical/dental/vision plans, plus a $500 company contribution for any HSA medical plan.
Flexibility: 40% remote work (work from home) after training, plus flexible hours.
Perks: $1,000 annual Professional Development reimbursement, generous PTO, 10 paid holidays, quarterly events, and weekly team lunches.
$80k-95k yearly Auto-Apply 2d ago
Customer Service Supervisor, Retail
Mechanics Bank 4.2
Remote order department supervisor job
Mechanics Bank is currently searching for a full time Customer Service Supervisor to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site at our Wedgewood Branch.
The Customer Service Supervisor serves in a leadership capacity to assist the Branch Manager in motivating and supporting Customer Service Representative (CSR) staff to participation in branch sales efforts, exemplary customer service, and sound branch operations. In conjunction with Branch Manager: Responsible for scheduling, supervising and coaching Customer Service Representative (CSR) staff, managing paying, receiving and new account operations, and ensuring branch regulatory compliance. Models exemplary sales and service skills and coaches team to explore customer needs and sell appropriate bank products and services, including referrals to other business units. May provide remote approvals for overrides to other branch locations. Resolves customer issues. Actively interacts with internal support areas.
What you will do:
Leadership Activities
Works with Branch Manager to coach CSR staff for improved job performance, assists manager with performance reviews and develops individual performance goals. Provides input on hiring and termination activities.
Positively recognizes staff for exceptional customer service, sales, and operations.
Actively engages staff to cultivate and encourage professional development.
Develops strong internal partnerships with support teams, marketing and other sales production areas.
Provides sales and service training targeted to branch needs and specific development goals of CSR staff.
Works with Branch Manager to set team goals and motivates staff to success.
Presents at staff meetings and may conduct offsite presentations such as Financial Literacy Training and Bank at Work presentations.
Sales Activities
Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending products. Actively initiates partner referrals when appropriate to client needs.
Works with branch manager to motivate and coach CSR staff to desired production levels.
Assists Branch Manager with sales programs to generate targeted branch deposit growth.
Works closely with Branch Manager on business customer prospecting / business development, including outside calling.
Branch Operations Activities
Schedules CSR staff to ensure appropriate lobby coverage.
Works with CSR staff to ensure effective lobby management and a positive customer experience.
Keeps CSR staff current with operational standards and procedures, performs and reviews internal audits, ensuring adherence to policies and procedures.
Maintains branch security by coaching and training staff in security procedures. Ensures controls are maintained over items such as keys, combinations, security signals and cash limits.
Determines rejects /returns in adherence with guidelines determined by Retail Leadership.
As needed, assists customers with paying and receiving activities and account servicing, always remaining vigilant to support of customer needs.
Ensures appropriate assignment of ATM servicing and cash vault duties, may assume these duties.
May provide remote approvals to CSR staff at other branch locations.
Service Activities
Consistently models exemplary customer service.
Coaches CSR staff to enhanced customer service levels.
Actively listens to clients and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy while maintaining fiscal responsibility.
Partners with Branch Manager to perform customer retention activities.
Participates in a minimum of 2 community involvement activities per year.
Works with Branch Manager and Marketing team to determine sponsorship opportunities each year.
Who you are:
Minimum of 5 years job experience as a Senior CSR/New Accounts Representative or equivalent, plus demonstrated leadership ability in an operations area related to Bank or retail operations.
Professional staff development, performance management, training, and employee counseling skills are preferred.
Proven ability to lead and develop a team is preferred.
Proven history of negotiation and influencing skills. Proven sales techniques and sales management skills.
Technical skills and experience to operate teller software, Word, Excel, and other bank-related computer programs.
Strong customer relations skills and the ability to communicate and work well with employees and customers in a cooperative, positive manner.
Must be a self-starter, dependable, able to work within deadlines under pressure.
Must possess excellent judgment, and the ability to accept responsibility and handle confidential information.
Ability to work quickly and accurately, to analyze information and make decisions.
High school diploma or equivalent.
Requires ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.
Requires physical exertion of up to 10 pounds of force occasionally (1/3 of the time) and a negligible amount of force frequently (up to 2/3 of the time) to lift, carry, push, pull or otherwise move self or objects. Frequent (up to 1/2 of the time) sitting. Walking, standing, bending and reaching occasionally and for brief periods of time.
#LI-DNI
Pay Range: $24.80 - $42.15 hourly
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:
Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
401(k) and Roth 401(k) with company contribution
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
California Privacy Policy for Prospective Employees | Mechanics Bank
[1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.
$24.8-42.2 hourly Auto-Apply 60d+ ago
Customer Service Supervisor
Globe Life and Accident Insurance Company 4.6
Remote order department supervisor job
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Customer Service Supervisor? Globe Life is looking for a Customer Service Supervisor to join the team!
The Customer Service Supervisor must possess great communication skills while being able to lead and motivate their team. The supervisor must be organized, reliable and have the ability to lead and manage a team of Customer Service Representatives to produce results.
This individual is responsible for managing the day to day operations to ensure department KPI's are met. They must be able to work well with others while ensuring tasks are being met in order to achieve team objectives and goals. The supervisor must monitor agents to provide necessary feedback to ensure company policies and procedures are being met.
This is a remote / work from home position.
What You Will Do:
Develop a high performing team by coaching, mentoring and training Customer Service Representatives.
Ensure KPI's are met.
Update and analyze daily & monthly reports.
Ensure timecard accuracy and sign off on payroll closing weeks.
Perform QA monitoring to ensure customer satisfaction and accuracy. Also perform side by side nesting and silent monitoring.
Answer questions from staff and provide guidance and feedback.
Resolve escalations professionally.
Review and approve outgoing written communication from agents to customers.
Ensure adherence to policies for attendance and established policies and procedures.
Create and deliver corrective action as needed for attendance, adherence, and policy violations.
Assist with initial interviews for new hires.
Create and administer annual performance reviews.
Facilitate team meetings.
Keep senior management informed on all issues and problems.
Create ways to optimize procedures and keep staff motivated.
What You Can Bring:
High school diploma or equivalent.
4-5 years of relevant management experience.
College Degree (Preferred).
Customer Service Experience with proven experience as a call center supervisor or similar supervisory position.
Working knowledge of MS Office.
Knowledge of performance evaluation procedures.
Outstanding communication and problem-solving skills.
A results- oriented and forward thinking approach.
Ability to work under pressure as well as work well with others.
Ability to multitask and prioritize competing priorities to meet deadlines.
Excellent time management skills.
Ability to learn and adapt to change quickly.
Superb organizational and leadership skills.
Schedule flexibility to meet call center hours of operation.
Must be dependable and punctual to ensure call center needs are met.
Must be professional with the ability to maintain confidentiality.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
$32k-40k yearly est. Auto-Apply 2d ago
Customer Service Supervisor
Petsuites
Order department supervisor job in Columbus, OH
Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members!
Company Overview:
Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!
Position Overview:
At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.
A Day in the Life:
You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!
Pet Host Lead Requirements:
Must be able to handle dogs of all sizes and cats
Must enjoy working with both people and pets
Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
Must be able to follow directions and comply with processes and procedures
Must have a keen sense of observation when observing the pets
Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods
Must have computer knowledge/quick learner
Must have Leadership/Supervisor experience in a team oriented environment
Excellent customer service skills, professional
Organized, detail oriented
Daily Responsibilities:
Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
Answer all incoming calls, respond to voicemails and emails.
Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
Manage cash, check, and credit card transactions and reporting/reconciling
Gets to know clients and their pet's names on a regular basis
Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems.
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs.
Obtain vaccination records from veterinary offices and input into the computer.
Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc.
Consult with other departments
Work with a team who all exemplify these qualities:
A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
Must be able to multitask and be very detail oriented. Must be able to start and stop work.
Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
Conflict Resolution - Ability to handle conflict with tact and diplomacy
Good team work and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to take direction well and apply it independently
Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs.
Other duties as assigned.
Equal Employment Opportunity
NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor
protected by applicable federal, state or local laws.
Work schedule
Weekend availability
Monday to Friday
Holidays
Supplemental pay
Tips
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Disability insurance
Paid training
Employee discount
$30k-45k yearly est. 60d+ ago
Supervisor, Healthcare Customer Service
Performant Financial 4.7
Remote order department supervisor job
ABOUT MACHINIFY:
In October 2025, Machinify acquired Performant and we are now part of the Machinify organization. Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify's AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy. We're reshaping healthcare payment through seamless intelligence.
ABOUT THE OPPORTUNITY:
Hiring Range: $50000 - $60000
The Healthcare Customer Service group is the primary point of contact for all providers, Medicare contractors, commercial clients, etc. They respond to all verbal and written inquiries and are responsible for utilizing reports to track inventory and aging. The Healthcare Customer Service Supervisor oversees daily operations and a team supervision to ensure client customer service requirements are met timely and with high quality to meet business needs. Oversees the daily team productivity, quality, handles escalated process issues, ensures staff is properly trained, and flow-down of changes are implemented and adopted accordingly. Demonstrates knowledge and expertise in carrying out the following scope of responsibilities:
Key Responsibilities
Supervise a team of clerical support staff and leads in accordance with policies, laws, and in the best interest of the company.
Ensures smooth workflow for successful completion of customer service activities with high quality.
Interfaces with other internal departments and subject matter experts as needed to resolve issues and communicate changes in requirements, systems, processes and procedures, as well as supports transition and adaptation by the team in a positive and effective manner.
Provides answers and handles escalation from team members; handles escalated questions from providers and resolves issues via phone and written correspondence.
Drives research, analysis and resolution of questions and issues that arise.
Provides training and support to new team members as well as all CSS team for any new or changing workflows or requirements.
Contributes to continuous improvement efforts and develops/delivers tools and training to increase knowledge, efficiency and consistency of department output.
Assists management with establishing and communicating goals and expectations to team members.
Review team members' performance on a regular basis and provides direction, coaching, and training to maximize the efficiency and results workflow process of the team(s).
Prepares and conducts annual staff performance reviews with support of management, and provides input to recommendations for transfer, promotion, termination, etc. of the team members.
Resolves problems within the team and promotes collaboration and teamwork to ensure efficient, effective, team performance.
Conducts regular meetings and communicates effectively with the team.
Analyzes individual staff performance, attendance, compliance, work behaviors and adherence to policies; identifies individual and group issues and trends; communicates results and recommendations to the next level of management; and partners with management and HR to address accordingly.
Reviews and approves scheduled time off requests, timecards, and other direct supervisory responsibilities as assigned through the HR/Payroll systems. Monitors attendance and effectively raises and addresses concerns in collaboration with the next level management and HR.
Follows and complies with company policies, processes and procedures.
Successfully completes, retains, applies and adheres to content in required training as assigned including, but not limited to, information security, anti-harassment and other compliance and policy/ procedure training applicable for position.
Maintain policy and procedure documents as well as contribute to the development and/or improvement of workflows and procedures based upon changing requirements.
Maintain a current knowledge of all Medicare rules, regulations, policies and procedures, and contract requirements.
Knowledge, Skills and Abilities Needed
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Below are representative of the knowledge, skills, and abilities required.
Thorough working knowledge of CPT/HCPCs/ICD-9/ICD-10 coding.
Strong verbal and written communication skills; Ability to communicate professionally with internal and external audiences.
Excellent interpersonal skills: Ability to maintain professionalism and composure in difficult interactions or conflict as well as builds credibility and trust.
Solid supervisory skills: ability to effectively assess skills, transfer knowledge/skills to others and lead/direct the work of others.
Ability to handle any non-standard situations that may arise applying good judgment and decision- making skills.
Strong understanding of customer service policies and processes; healthcare Provider customer service background with demonstrated ability to adapt and document workflow as needed in a dynamic growth environment.
Possess knowledge of Medicare rules and regulations.
Demonstrated knowledge and skills in medical claims processing and/or billing experience required to perform job duties.
Experience in some capacity of medical claim quality assurance, or past demonstrated experience in a QA function.
Good problem-solving and analytical skills; ability to identify and resolve root-cause.
Able to maintain confidentiality of sensitive data.
Solid desktop system skills; strong use of standard Microsoft office applications including strong Excel skills; and adept in quickly adapting to use of various business systems and applications.
Proven attention to detail and excellent organization skill.
Ability to successfully perform function with minimum supervision.
Time management skills to effectively manage diverse workload while completing work within allocated time frames in a fast-paced dynamic environment. Ability to adapt to changes easily and assist others to do so.
Required and Preferred Qualifications
Education and Experience:
High school degree or GED required. Some college AS or BS degree is plus.
Minimum 6 years progressive customer service experience in the medical or health insurance field.
Minimum 1+ years prior experience successfully supervising or managing clerical, administrative or operations non-exempt staff.
WHAT WE OFFER:
Machinify offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, HSA/FSA options, life insurance coverage, 401(k) savings plans, family/parental leave, paid holidays, as well as paid time off annually. For more information about our benefits package, please refer to our benefits page on our website or discuss with your Talent Acquisition contact during an interview.
Physical Requirements & Additional Notices:
If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee's responsibility to maintain this Internet access at their home office location.
The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary.
Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.
Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).
Regularly sit/stand 8 or more hours per day.
Occasionally lift/carry/push/pull up to 10lbs.
Machinify is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position:
Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions.
Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists.
Must complete the Machinify Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures.
Other requirements may apply.
All employees and contractors for Machinify may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Machinify's policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.
Machinify is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Machinify will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if you believe a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Machinify's Human Resources team to discuss further.
Our diversity makes Machinify unique and strengthens us as an organization to help us better serve our clients. Machinify is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.
THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED UNLESS EXPLICITY AGREED TO IN WRITING
$50k-60k yearly Auto-Apply 6d ago
Customer Service Supervisor - Veterinary & Association Programs (Veterinary-Focused)
One80 Intermediaries
Remote order department supervisor job
The Customer Service Supervisor for Veterinary & Association Programs is responsible for overseeing the daily operations and business processes of the Life and Health Customer Service team. This position plays a key role in supporting organizational strategic initiatives and long-term goals by leading, coaching, and developing team members to deliver exceptional service, accuracy, and efficiency. The supervisor serves as a primary connection between frontline operations and leadership, ensuring that service levels, quality, and engagement align with company standards and objectives.
This role has an anticipated start date of February 2026.
Your Impact:
Supervise, train, coach, and provide leadership and guidance to the customer service team.
Review and approve time-off requests and bi-weekly timecards.
Establish, monitor, and support performance goals, individual development plans, and career growth opportunities.
Lead meaningful performance development activities that align with each team member's motivating factors.
Monitor and report on activity, production output, and service levels.
Ensure monthly adherence to Service Level Agreements (SLAs) and key performance metrics.
Review survey and feedback responses and take appropriate follow-up actions, which may include contacting members, updating training materials, or conducting interactive coaching.
Oversee operational activities of the team and recommend process improvements to increase efficiency and customer satisfaction.
Partner with Workforce Management to manage forecasting, scheduling, and coverage to ensure optimal service delivery.
Conduct quality assurance (QA) reviews, participate in calibration sessions, and provide documented coaching to improve agent performance and consistency.
Analyze contact data to identify root causes of repeat or misrouted calls, recommend workflow improvements, and coordinate implementation with stakeholders.
Collaborate with IT, product, and telephony teams to optimize Five9 call flows, routing, and automations that improve efficiency and the customer experience.
Serve as an operational liaison for new technology releases, system enhancements, and process changes - assist with UAT, agent training, and post-implementation reviews.
Ensure ongoing HIPAA compliance and take proactive steps to protect Protected Health Information (PHI).
Promote employee engagement and wellness through recognition, meaningful 1:1s, and effective communication - especially within virtual or hybrid teams.
Successful Candidates Will Have:
Bachelor's degree in Business Management, Administration, or a related field.
Five or more years of insurance industry experience, preferably in a customer service environment.
Prior supervisory or team lead experience .
Life & Health insurance license or the ability to obtain within 60 days of hire.
Candidates with exposure to the veterinary space-such as veterinary assistants, vet techs, or similar roles-are a plus.
Familiarity with veterinary workflows or member interactions in animal health is beneficial but not required.
One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work Certification™ for the second consecutive year.
Pay Range:
$51,800 - $52,000 Annual
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about working at One80 Intermediaries by visiting our careers page: **********************
Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .
$51.8k-52k yearly Auto-Apply 60d+ ago
Third Shift Customer Service
Planet Fitness Inc. 4.1
Order department supervisor job in Pickerington, OH
The Overnight Cleaner will be responsible for the overall cleanliness of all areas of the facility to ensure a positive and safe member experience. Position hours are 10pm through 6am, Monday through Friday weekly. This position is Full Time.
Essential Duties and Responsibilities
* Greet members, prospective members and guests by providing exceptional customer service
* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
* Maintain the neatness and cleanliness of the club
* Monitor for safety of persons and cleanliness in the club
* Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
* Stock locker rooms with proper supplies/paper products.
* Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
* Follow "Lost and Found Policy" and turn in lost member property to the Club Manager/Assistant Club Manager immediately.
Qualifications/Requirements
* Cleaning background preferred
* Customer Service background preferred
* A passion for fitness and health
* Upbeat and positive attitude!
* Punctuality and reliability is a must
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers
* Strong listener with the ability to empathize and problem solve
* Demonstrate diplomacy in all interactions while using appropriate behavior and language
* High School diploma/GED equivalent preferred
* Must be 18 years of age or older
Physical Demands
* Continual standing and walking during shift
* Acknowledgement of members when maintaining the facility
* Must be able to occasionally lift up to 50 lbs
* Will dilute and clean with chemicals throughout shift
* Clean and sanitize equipment, restrooms and surfaces throughout the club
* Monitor club and assist members throughout entirety of shift
Compensation: $13.50 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB.
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
$13.5 hourly 11d ago
Remote OCCC Customer Service Supervisor - Retention
Orkin, LLC 3.7
Remote order department supervisor job
Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Customer Service Supervisor - Retention for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. Our Customer Service Supervisors help us deliver on this purpose by supporting our customers and field locations at our FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams.
Customer Service Supervisors - Retention will work to implement and manage performance targets and goals by optimizing training and the caller's in-call experience to enhance a "best in class" call center customer service team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits.
If you are highly motivated and enjoy leading others in a fast-paced environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs!
The successful Customer Service Supervisor - Retention will possess the following abilities and will be responsible for:
* Analyze team's scheduling inspection performance for bedbug and termite services, outbound termite renewal team's collection efforts and the retention team's offers to retain customers.
* Develop performance improvement/action plans to address performance gaps or deficiencies.
* Ensure each department's results (Customer Service, Termite Renewal and Retention) meet critical performance metrics such as adherence.
* Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
* Collaborate with Workforce Management team, our field partners, and marketing team to make sure enough staffing is in place to properly answer call volume.
* Onboard customer service new hires to include assignment and confirmation of training, assignment of work buddy, and ensure acclimation to the team to be successful teleworkers.
* Achieve call center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions
* Support the continued growth of the Customer Service department through continuous process improvement initiatives
* Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
* Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals
* Handle and interact/engage in TEAMS chat
We Offer:
* A Competitive Compensation package
* Comprehensive benefits package including medical, dental, vision & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick time
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Inclusive training programs as the industry leader
Why Orkin?
* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
* The Pest Management Industry is growing - and is a recession resistant line of business
* Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc.,(NYSE: ROL), headquartered in Atlanta, GA
* Orkin's National Contact Center is high energy, fun and collaborative work environment with a high performing inbound lead generation strategy
Are you ready to write your ORKIN CAREER STORY?
Qualifications
What's required
* High School/GED
* At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment
* At least 2-4 years of experience leading a remote team
* We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law
Work from home requirements
* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
* A workspace with adequate furnishings (e.g., a desk and chair) and lighting
* Minimum of 20 mbps upload/50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem
What you'll need
* Excellent interpersonal and communication skills
* Demonstrated ability to prioritize tasks and manage time efficiently
* Proficient in Microsoft Office
* Comfortable working in a high-volume role
* Basic computer skills in various software and web-based applications
* We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
What's required
* High School/GED
* At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment
* At least 2-4 years of experience leading a remote team
* We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law
Work from home requirements
* Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
* A workspace with adequate furnishings (e.g., a desk and chair) and lighting
* Minimum of 20 mbps upload/50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem
What you'll need
* Excellent interpersonal and communication skills
* Demonstrated ability to prioritize tasks and manage time efficiently
* Proficient in Microsoft Office
* Comfortable working in a high-volume role
* Basic computer skills in various software and web-based applications
* We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
At Orkin, our purpose is to help protect the world where we live, work and play. Our Customer Service Supervisors help us deliver on this purpose by supporting our customers and field locations at our FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service and termite billing/claims teams.
Customer Service Supervisors - Retention will work to implement and manage performance targets and goals by optimizing training and the caller's in-call experience to enhance a "best in class" call center customer service team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits.
If you are highly motivated and enjoy leading others in a fast-paced environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs!
The successful Customer Service Supervisor - Retention will possess the following abilities and will be responsible for:
* Analyze team's scheduling inspection performance for bedbug and termite services, outbound termite renewal team's collection efforts and the retention team's offers to retain customers.
* Develop performance improvement/action plans to address performance gaps or deficiencies.
* Ensure each department's results (Customer Service, Termite Renewal and Retention) meet critical performance metrics such as adherence.
* Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
* Collaborate with Workforce Management team, our field partners, and marketing team to make sure enough staffing is in place to properly answer call volume.
* Onboard customer service new hires to include assignment and confirmation of training, assignment of work buddy, and ensure acclimation to the team to be successful teleworkers.
* Achieve call center human resource objectives by orienting, training, assigning, coaching, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions
* Support the continued growth of the Customer Service department through continuous process improvement initiatives
* Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
* Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals
* Handle and interact/engage in TEAMS chat
We Offer:
* A Competitive Compensation package
* Comprehensive benefits package including medical, dental, vision & life Insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick time
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Inclusive training programs as the industry leader
Why Orkin?
* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
* The Pest Management Industry is growing - and is a recession resistant line of business
* Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc.,(NYSE: ROL), headquartered in Atlanta, GA
* Orkin's National Contact Center is high energy, fun and collaborative work environment with a high performing inbound lead generation strategy
Are you ready to write your ORKIN CAREER STORY?
$34k-44k yearly est. 41d ago
Department Supervisor
H&M 4.2
Order department supervisor job in Columbus, OH
About the Role As a DepartmentSupervisor, you will be responsible for for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The DepartmentSupervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
Representing yourself and the H&M brand positively during customer interactions
Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them
Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
Ensure all admin routines for both people and operations are handled in a correct way
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
Team & Development
Retain and share your knowledge and skills with the Store team
Collaboration, planning & teamwork with in-store Visual Merchandiser team
Give & receive feedback with your colleagues to learn, develop & support each other
Regular communication to store colleagues to inform, motivate and inspire - daily, weekly meetings, etc
Ensure all procedures, routines, and legal requirements in all areas of the store are followed
Retail Operations/ Visual & Commercial Execution
Secure a clean and tidy sales floor and back of house including stockroom areas
Ensure high fashion quality, visual and commercial product presentation, with good garment care
Secure good stock levels and provide input on allocation to Area team
Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
Responsible for opening & closing of store daily
Qualifications
Who You Are
To be a successful and effective DepartmentSupervisor, you'll be an emerging leader who enjoys taking responsibility.
You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
You are achievement-oriented, motivated by performance and competition to be truly customer centric.
Why You'll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you're encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Additional Information
Compensation: expected base salary range is $18.29 - $21.58 hourly**
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at *************************** and use Ask a Question.
Benefits:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage - Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay - 401K - Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
Inclusion & Diversity:
H&M
is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas
. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description:
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
$18.3-21.6 hourly 2d ago
Department Leader, Packaging Operations
Pharmavite 4.5
Order department supervisor job in New Albany, OH
HELP US BRING THE GIFT OF HEALTH TO LIFE. Working at Pharmavite is an experience like no other. With a focus on complete nutrition for all, each endeavor is urgent and every day counts. You'll have the opportunity to work on the #1 selling national vitamin and supplement brand, Nature Made, as well as an exciting portfolio of other products that are shaping the future of the healthy living industry. Consumer-driven innovation, high quality products and a promising portfolio, all driven by a team with a shared sense of purpose -- that's Pharmavite. Join us to bring the gift of health to life.
This role is not available for sponsorship, including I-983 participation.
Position Summary:
The Department Leader is responsible for managing the daily operations of an assigned department and achieving daily, weekly, and monthly results in the areas of safety, quality, cost, productivity, and reliability while meeting department schedule adherence and attainment goals. They model Pharmavite's purpose, beliefs, and values for their employees by embedding a first-time right mentality and promoting robust root cause problem-solving/CAPA development capability within their team, to attain goals to deliver customer requirements. Additionally, they are responsible for executing improvement plans and building team capabilities through training, coaching, feedback, and performance management.
Responsibilities:
* Executes the Annual Operating Plan for their assigned Department, aligning goals and objectives to the company's strategic vision, and ensures operating expenditures meet or exceed expectations.
* Leads and sets the standard and tone for their team by modeling Pharmavite's purpose, beliefs, and values and while driving meeting schedule adherence and attainment goals to deliver customer requirements.
* Prioritize work to ensure productivity, safety, housekeeping, and quality product goals are met/exceeded; coordinate daily scheduling with other departments to facilitate flow of materials and finished goods through the department.
* Monitors operations on their assigned shift while sustaining changes to ensure first-time right mentality.
* Accountable for team performance through teaching, coaching, and providing meaningful feedback to build capabilities and to drive a culture of high performance and engagement.
* Collaborate with Production Planning, Quality Assurance, Maintenance, Distribution, HR, Tech Ops, Engineering, Planning, Operational Excellence and Receiving departments to expedite and facilitate flow of raw materials, compounds, bulk, and finished product through the department.
* Investigate NCRs working in partnership with Quality to drive root cause problem-solving with urgency.
* Champion/Coaches teams on Autonomous Maintenance projects and daily improvement initiatives.
* Perform analysis of raw material usage and product yields to ensure standards are met or exceeded.
* Ensure safe practices are being performed and unsafe behaviors and conditions are corrected.
* Provide technical support for staff with equipment and processes (trouble shoots and develops control techniques).
* Oversees and ensures operating expenditures meet or exceed expectations.
* Perform other related duties as assigned.
Education:
* A four-year degree or its equivalent combination of education/relevant work experience is required.
Certification:
* Six Sigma and or Lean/Continuous Improvement experience preferred.
* Obtain internal Lean Green Belt certification and Kata learner within one year of employment.
Experience:
* Requires a minimum of four years' experience in a manufacturing/consumer-packaged goods environment, including at least a year of supervisory/leadership experience.
Physical Requirements:
* General operations and warehousing environment.
* Must be able to work a night shift (6 pm to 6:30 am) with weekend rotation.
Environment:
* Exposure to disagreeable elements is moderate.
Safety:
* The incumbent must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.
Supervisory Responsibility:
* The incumbent has direct supervisory responsibility for 10 to 15 employees.
OUR OFFER
Here, career paths aren't predefined, and bureaucratic limitations don't exist -- you have the opportunity to grow, learn from industry pioneers, and develop the way you want to. Pharmavite is investing more in the development of our team -- to help us deliver on our purpose and help you achieve your career aspirations. Our environment is geared to fuel curiosity, encourage experimentation, and generate learning as this is the way we develop ourselves and our organization.
Pharmavite is committed to meeting the needs of our employees and their families with a Total Rewards package that's as comprehensive as the vitamins and supplements we deliver to consumers. With competitive compensation programs and standout benefits, we provide employees with optimal health and well-being -- as well as peace of mind. These rewards -- plus our new recognition program -- ensure employees feel supported both at work and home.
National Target Base Pay Range: $80,000.00 - $133,000.00.
The salary range for this position is based on national standards. For candidates in California and the New York metro, the Target Base Pay Range is $88,000.00 - $146,000.00, to reflect the cost of living and market conditions in those areas.
Actual compensation will take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location, education, experience, qualifications, and job-related skills. It is not typical for an individual to be hired above the midpoint of the range for their role, and compensation decisions depend on the facts and circumstances of each case. This information is provided to applicants in accordance with state and local laws.
Base pay is only one component of our total rewards offerings, and we will take the full offering into consideration when presenting an offer of employment. Our total rewards package for this position may also include an annual performance bonus, Medical, dental, and vision benefits, 401K match, and other wellness benefits.
Visit Pharmavite.com/careers to learn more about our mission and discover an opportunity that's right for you. Health and wellness begins with us.
Pharmavite is an equal opportunity employer. We prohibit employment discrimination and harassment based on race, color, religion, age, sex, sexual orientation, gender, national origin, and any other basis protected by state and federal law. Pharmavite recruits, hires, employs, trains, promotes, and compensates individuals solely based on job-related qualifications and abilities.
Pharmavite also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation to complete the application process, please email ************************.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job.
CALIFORNIA FAIR CHANCE ACT:
Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
JOB ALERT FRAUD:
We have become aware of scams from individuals, organizations, and internet sites claiming to represent Pharmavite in recruitment activities in return for disclosing financial information.
Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All of our career opportunities are regularly published and updated on Pharmavite.com's Careers section.
If you have already provided your personal information, please report it to your local authorities. Any fraudulent activity should be reported to: ************************.
#WIM
$80k-133k yearly Auto-Apply 5d ago
Emergency Department Interim Manager-Columbus, OH-27527
Treva Corporation
Order department supervisor job in Columbus, OH
Treva is seeking a full-time contracted ER Nurse Manager to join our team! The position is located in Columbus, OH
Contract Details:
Must have 2 years of recent Emergency Dept. RN experience. Must be willing to float
Shift: Mostly days but may require afternoon and nights
40 hours per week with on call requirement
MI RN license (no restrictions)-must have at time of submission
Certifications: Current BLS & ACLS (AHA), EPIC, TNCC, NIH
COVID Vaccine, Hepatitis B Vaccine,
Influenza Vaccine, TB test
6 month contract (possible extension)
What We Offer Employees:
Competitive weekly pay (option of W2 or 1099) | Referral and extension bonus available*|Assistance with flight cost*|Certification reimbursement*|Healthcare benefits available on first day of employment |Travel stipend (must be over 50 miles one way from the facility)
*contingent and based on facilities bill rate and is worked into the contract
For a complete list of open positions, please visit ************************************************
$49k-99k yearly est. 60d+ ago
Email Department Lead
Onda
Remote order department supervisor job
Email/SMS Marketing Department Lead
We're seeking an experienced Email/SMS Marketing Department Lead to work full time as an independent contractor under Onda with D2C eCommerce clients. As an email marketing lead, you will have the opportunity to work with a dynamic team of talented Email Marketers to oversee all aspects of email marketing campaigns from research, content creation, to dissemination. You will be in charge of training meetings, oversight of client interaction, and fostering teamwork within the department. You will meet with our Chief Marketing Strategist to create plans for the department. This is a remote position.
As our ideal candidate, you will bring a wealth of experience and creativity to the role. You will be responsible for overseeing the development and execution of email marketing campaigns that are effective, engaging, and memorable. You'll work collaboratively with your coworkers across departments to ensure that campaigns meet or exceed expectations, and that our clients' offerings get maximum uptake.
To be successful in this role, you should be able to craft accessible, engaging, and compelling texts that capture the reader's attention. You'll have experience with Klavyio and other email marketing platforms and stay up-to-date on new technological developments that facilitate the dissemination and monitoring of campaign features. You will have had experience running a team and helping create an environment of growth and collaboration within that team. About the Company Onda (*********************** partners with brands to help them grow, by way of our pool of highly vetted talent experts within all areas of digital marketing. Onda acts as a "one-stop-shop" for e-commerce brands seeking assistance with their digital marketing labor and execution needs by providing premium talent. Joining our talent network offers you connections to top-tier weekly training and opportunities to trouble shoot any issues that may arise on your accounts. This, coupled with a variety of support departments (scheduling, billing, client resolution, etc) to help you focus on what you do best and help us all grow as a business.
Responsibilities
Develop and implement email and SMS marketing strategies to achieve client goals and objectives
Conduct market research and analysis to identify target audiences and create customer segments for campaigns
Create engaging and effective email and SMS content that aligns with client brand messaging and voice
Collaborate with designers to develop visually appealing email templates and graphics
Monitor and analyze email and SMS campaign performance metrics, including open rates, click-through rates, and conversions
Use customer data and insights to optimize campaigns for maximum engagement and revenue generation
Stay up-to-date on industry trends and emerging email and SMS marketing technologies
Work closely with cross-functional teams to ensure campaigns are delivered on time and meet client expectations
Skills
Strong written and verbal communication skills, with the ability to craft compelling email and SMS copy
Excellent organizational and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Experience with email marketing automation platforms, such as Klaviyo
Familiarity with SMS marketing platforms and tactics
Ability to analyze data and extract insights to inform marketing strategies
Understanding of email and SMS marketing best practices and industry trends
Creativity and innovation in developing new email and SMS campaign ideas
An eye for good Email designs and necessary tools need to create them
Qualifications
5+ years of experience in email and SMS marketing
Experience with Klaviyo and other email marketing automation platforms
Strong knowledge of email and SMS marketing best practices and strategies
Excellent written English and verbal communication skills
Proficiency in data analysis and reporting tools
Ability to work independently in a remote environment
Additional Information
This is a 1099 independent contractor, Full time position
100% remote work
The number of work hours is based on the number of client accounts you have at any given time
You have a flexible schedule, but meetings and communications with clients occur between the hours of 9 am - 5 pm EST
The ecosystem comes with various support functions, including scheduling, a designated billing department, and other admin functions so you can focus on what you do best
You will have designated email and Google Meets for client communication
$30k-58k yearly est. 60d+ ago
ASSISTANT DEPARTMENT MANAGER - SHOES
Von Maur 4.3
Order department supervisor job in Columbus, OH
As an Assistant Shoe Department Manager, you represent Von Maur and impact our reputation as America's Leading Department Store. You drive retail growth through building and maintaining relationships, optimizing merchandising, and developing associates to provide top-tier customer experiences.
What You'll Do:
Motivate associates to deliver outstanding customer service - train, coach and lead by example
Develop relationships to grow your department business
Execute all duties of a shoe sales associate and meet individual sales and account goals
Assess associate performance to improve the quality of service the customer receives, increase sales, and meet department goals
Provide feedback to associates on selling and account statistics
Develop and implement solutions to solve customer problems and department needs
Be available to work a rotation of day, evening, and weekend shifts
WHAT YOU CAN EXPECT:
We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
Competitive wages
Generous merchandise discount
Comprehensive benefits
401(k) retirement plan
No extended holiday hours
Promote from within philosophy - creates endless career opportunities!
ABOUT US:
Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.
$27k-38k yearly est. Auto-Apply 15d ago
Department Leader (Environmental Assessment & Remediation)
Civil West 4.6
Remote order department supervisor job
Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose!
At Verdantas, we're redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure.
Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,000 experts, scientists, engineers, geologists, and technical specialists, embedded in a people-focused culture, prioritizing the well-being of our employees, clients, and the communities we serve. We partner with clients to deliver smart, data-driven solutions to complex environmental and infrastructure challenges. We don't just solve problems; we help shape a more sustainable future.
Join a people-first culture that values your well-being, empowers your growth, and amplifies your impact. At Verdantas, your career goes beyond the expected, and your work helps build a better world.
Ready to shape the future of resilient communities?
REPRESENTATIVE RESPONSIBILITIES:
Understand, protect and promote our empathetic, people-focused culture in all aspects of the business.
Lead with empathy, strong communication, and a people-focused approach to achieve successful results for the Southeast Area.
Support and shape the company's people-focused culture by promoting inclusivity, diversity, and collaboration by reinforcing positive workplace values and encouraging teamwork and cross-functional collaboration.
Lead the Department and collaborate with teams across Verdantas to drive a positive, engaging workplace consistent with our core values.
Ensure the Department meets its operational performance metrics including utilization, billing, collections, sales, and health & safety.
Ensure the Department delivers quality work and achieves client satisfaction.
Drive Department staffing, hiring, retention, and engagement efforts.
Expand Verdantas' presence and market share in the Southeast Area.
Monitor weekly workload and staff allocation to balance resources and project demands.
Review weekly time sheets and expense reports and ensures that company policies and procedures are followed.
Actively manage their own projects and clients with strong financial performance and high client satisfaction.
Mentor staff to achieve personal and career growth.
Conduct performance reviews and engage in meetings with staff to provide ongoing feedback on performance and guide professional development.
Assist Area and Practice Leaders with staff loading and staff resource management/allocation.
Maintain a high external profile through membership/attendance in industry organizations and continually growing a contact base
Coordinate and communicate with Human Resource Department, as necessary.
QUALIFICATIONS:
Servant leadership approach to the business - leading by example
Empathy and understanding while maintaining technical and client service excellence.
A team builder, encourager and willing mentor
Proven ability to build strong partnerships and relationships both internally & externally.
Bachelor's degree in Civil/ Environmental Engineering, Environmental Science or Geology - Advanced degree is preferred.
A minimum of 12-15 years of experience in the engineering consulting industry.
Registered as a Professional Engineer or Professional Geologist preferred
Demonstrated success in project and client management.
Experience in marketing/business development as it relates to new client acquisition.
Demonstrated people management and mentoring experience.
Salary Range:
Salary: Salary based upon the depth and relevance of a candidate's experience as it relates to the position description
Benefits:
Flexible Work Environment
Paid Parental Leave
Medical
Dental
Vision
Life and AD&D Insurance
Short-Term and Long-Term Disability
401(k) with Company Match
Paid Time Off + Holidays
Verdantas strives to develop new ways to increase diversity awareness within our organization. We recruit and reward our employees based on capability and performance - regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. For us, it is imperative to build balanced teams from all walks of life and we believe that a diverse workforce is a stronger workforce.
Verdantas is an EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet
$30k-48k yearly est. Auto-Apply 60d+ ago
Shift and Department Leaders
McDonald's 4.4
Order department supervisor job in Columbus, OH
McDonald's Works for Me and Provides Me what I Need: 4K4G McDonalds is a family run growing organization that needs leaders like you! Work for people that care about you! Work for the #1 brand! And get satisfaction and fulfillment, as well as: -Great Pay and an incredible Monthly Bonus Program for your hard work
-Paid Time Off and a Flexible Work Schedule that allows you to have balance in your life
-Opportunities for growth and career advancement
-Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
-Medical, dental and vision coverage
This is the Team for YOU - Our people want to say YES - to working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run a business that serves up delicious food and feel-good moments, and having FUN. Does this sound like you? You'll fit right in.
Let's talk. Make your move.
Requirements:
Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.
Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.
As a Shift Manager, you may be responsible for:
-Exceptional Customer Service
-Internal Communication
-Food Safety
-Daily Maintenance and Cleanliness
-Leading People
-Quality Food Production
-Safety and Security
You must be 18 years or older to be a manager.
Additional Info:
This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.
By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.
Requsition ID: PDX_MC_4E0DBC77-7905-4F8E-85AD-49C48A99F19B_71284
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
$24k-32k yearly est. 60d+ ago
Department Manager
Dollar Tree 4.4
Order department supervisor job in Marengo, OH
Join Our Team at our Dollar Tree Distribution Center in Marengo, OH!
Were looking for a Department Manager to be part of our fast-paced, team-focused distribution center where your work makes a real impact every day.
Shift: 3rd shift - Sunday-Thursday 11pm-7am
Pay: $62k-68k/yr
Warehouse Department Managers at Dollar Tree are responsible for
Managing and overseeing up to 20 associates and all related departmental functions for the various departments of the Distribution Center; including, Receiving, Order Selection, Shipping and Equipment
Ensuring merchandise is scheduled, received, unloaded, and checked for Receiving, replenished, selected and labeled for Order Selection, scanned loaded and shipped for Shipping, and moved and slotted for Equipment
Completing all responsibilities in accordance with company policies and proceduresand in keeping with our non-negotiables of safety, sanitation, quality, and high operational standards
Position Requirements:
Minimum of three (3) years distribution center management, operations experience or educational equivalent
Solid knowledge of distribution center practices and procedures
Strong leadership, administrative, organizational, managerial, interpersonal, and communication skills
Progressive analytical ability to gather and interpret information then; develop, recommend, and implement pro-active solutions
Strong ability to coach / lead the supervisors and associates towards professional success
Strong PC skills: Word, Excel, PowerPoint, Access
Working knowledge of WMS System
Full time300 Cardinal Drive,Marengo,Ohio 43334DC15Dollar TreeRequiredPreferredJob Industries
Other
$62k-68k yearly 47d ago
Assistant Department Manager (Tile)
Floor & Decor 4.2
Order department supervisor job in Hilliard, OH
Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. Minimum Eligibility Requirements
* High School Diploma or GED
* 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
* Excellent communication skills (verbal & written)
* Ability to multi-task and work in a fast-paced environment
Essential Functions
* Act and work in a manner that is consistent with company's core values
* Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures
* Demonstrate the ability to drive and teach the company philosophy around the basic P's of retail. The basic P's of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
* Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
* Complete all product specialist certification courses
* Demonstrate a thorough understanding of merchandise and installation
* Ensure the overall merchandising, pricing and organization of the department
* Communicate standard operating procedure direction and changes to all associates in a timely manner
* Complete the Industrial Truck (forklift) proficiency testing and certification
* Communicate inventory needs to management
* Direct and assist the processing of merchandise to the showroom floor
* Validate all product placement and pricing within the department
* Greet every customer in a helpful and courteous manner
* Assist customers with product questions and selections
* Process customers at check-out using the point of sale (POS) system
* Process customer refunds and exchanges according to established guidelines
* Present 'how-to' classes to customers
* Follow established cash, check and charge card acceptance procedures
* Answer the telephone according to accepted guidelines
* Stock and tag merchandise displays as required
* Create price tags and merchandise signs
Working Conditions (travel, hours, environment)
* While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
Physical/Sensory Requirements
Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
* Paid vacation and sick time for eligible associates
* Paid holidays plus a personal holiday
* Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
$30k-35k yearly est. 41d ago
Department Lead - Seasonal
Rural King 4.0
Order department supervisor job in Chillicothe, OH
About us
Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services
What You'll do
The purpose of the Department Lead is to play a pivotal role in ensuring the efficient and effective operations of your assigned department. You will be responsible for overseeing a range of activities including scanning outs, inventory management, recovery, price changes, planogram sets, department cleanliness, and adhering to the indoor merchandising guide to maintain high standards.
Adhere to the indoor merchandising guide to maintain consistent department and signing standards and appealing displays that are consistent with company expectations.
Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning your outs, reconciling discrepancies in inventory, and replenish department inventory from the stockroom or top stock.
Oversee the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience.
Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage as required.
Manage the implementations of playbook features and planogram sets, ensuring that products are arranged according to company guidelines and standards, maximizing sales potential and customer satisfaction.
Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols to create a pleasant shopping environment for customers and a safe workspace for employees.
Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns to enhance customer satisfaction and loyalty.
Provide support at the front end by processing transactions or loadouts as required.
Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
Participate in cross-training for flexibility in various departments and responsibilities.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.
Supervisory Responsibilities
None
Essential Qualities for Success
At least 2 years of retail experience with knowledge of specific department.
Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs.
Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.
Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes.
Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
Comfortable navigating computer systems and software to assist customers or manage tasks.
Excellent verbal and written interpersonal and communication skills.
Excellent customer service skills.
Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.
Physical Requirements
Ability to maintain a seated or standing position for extended durations.
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
Ability to use a ladder and/or pallet jack.
Able to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.