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Order desk clerk skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical order desk clerk skills. We ranked the top skills for order desk clerks based on the percentage of resumes they appeared on. For example, 17.7% of order desk clerk resumes contained data entry as a skill. Continue reading to find out what skills an order desk clerk needs to be successful in the workplace.

15 order desk clerk skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how order desk clerks use data entry:

Maintained record files, data entry, gave price quotes, answered phones, adjusted problems on customer orders.
Collect orders from traders and allocate trades to proper sub-accounts with proper account numbers and submit to data entry.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how order desk clerks use customer service:

Provided excellent phone customer service and maximized hotel guest hospitality order satisfaction.
Secured new business by utilizing superior customer service skills.

3. Order Desk

Here's how order desk clerks use order desk:

Order Desk- Processing of all thrift store cake/bread orders for both Wonder and Hostess and all standing orders for Sister Bakeries.
Work cooperatively with multiple office employees from fellow Order Desk Employees to direct Supervisor, Salesmen, and Administration.

4. Customer Orders

Here's how order desk clerks use customer orders:

Enter all customer orders, checking sales history, notes for item codes and descriptions.
Input customer orders and information; maintained and updated existing customer files.

5. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how order desk clerks use order entry:

Managed all customer accounts, ensuring accurate order entry, quoting and follow up.
Managed the setup of products and variable funds on the Insurance Order Entry System.

6. Purchase Orders

Here's how order desk clerks use purchase orders:

Process purchase orders for Distributors, make sure they have correct pricing, case count, vintage.
Prepared and maintain sales order master file, customer lists, and purchase orders with receipts.

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7. Invoice

Here's how order desk clerks use invoice:

Inputted all sales orders for processing and delivery Invoice preparation, account billing
Processed outside purchase receivers and prepared accounts payable for each invoice.

8. Inventory Control

Here's how order desk clerks use inventory control:

Worked with team to reconcile any discrepancies and return Report to Inventory Controller when completed.
Managed inventory control and restocking of all supplies.

9. Delivery Dates

A delivery date is a day on which a stock, bond, or option trade must be finalized. In other words, it is a final date on which the underlying commodities for a forward contract must be delivered for the fulfillment of the terms of the contract.

Here's how order desk clerks use delivery dates:

Pulled, staged, and palletized will call and delivery orders in advance of delivery dates.
Rescheduled kit production based on updated delivery dates.

10. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how order desk clerks use sales orders:

Expedited constant communication with upper management and general personnel to successfully process sales orders contracts and meet deadlines.
Analyze sales orders/corporate tax contracts for completeness, validating materials, pricing and customer information.

11. Computer System

Here's how order desk clerks use computer system:

Received orders via phone and fax and entered them into the mainframe computer system.
Research information on computer systems provided to ensure freight is properly taken care of.

12. Customer Inquiries

Here's how order desk clerks use customer inquiries:

Answered busy phone system, taking orders, messages and routing calls; expertly answered customer inquiries.
Handled customer inquiries and requests for quotes.

13. Customer Complaints

Here's how order desk clerks use customer complaints:

Prepare invoices and shipping documents Receive and respond to customer complaints.
Established and maintained relationships with individual and business customer, to resolve customer complaints.

14. Place Orders

Here's how order desk clerks use place orders:

Place order for products and track total sales for all of the outside routes.
Place orders through the PeopleSoft program and assure delivery of Hospital and Clinic supplies.

15. Customer Accounts

Here's how order desk clerks use customer accounts:

Manage customer accounts including updating addresses and contacts in our system.
Provide support for customer accounts in trading commodities over the phone.

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List of order desk clerk skills to add to your resume

The most important skills for an order desk clerk resume and required skills for an order desk clerk to have include:

Data Entry
Customer Service
Order Desk
Customer Orders
Order Entry
Purchase Orders
Invoice

Inventory Control
Delivery Dates
Sales Orders
Computer System
Customer Inquiries
Customer Complaints
Place Orders

Customer Accounts
Multi-Line Phone System
Product Availability
Product Orders
RAN
Process Orders
Phone Orders

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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