Order dispatcher vs dispatcher/driver

The differences between order dispatchers and dispatcher/drivers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order dispatcher and a dispatcher/driver. Additionally, a dispatcher/driver has an average salary of $41,265, which is higher than the $38,698 average annual salary of an order dispatcher.

The top three skills for an order dispatcher include service orders, service calls and maximo. The most important skills for a dispatcher/driver are customer service, DOT, and relevant safety regulations.

Order dispatcher vs dispatcher/driver overview

	Order Dispatcher	Dispatcher/Driver
Yearly salary	$38,698	$41,265
Hourly rate	$18.60	$19.84
Growth rate	-	11%
Number of jobs	20,023	130,014
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	High School Diploma, 36%
Average age	43	43
Years of experience	2	2

Order dispatcher vs dispatcher/driver salary

Order dispatchers and dispatcher/drivers have different pay scales, as shown below.

	Order Dispatcher	Dispatcher/Driver
Average salary	$38,698	$41,265
Salary range	Between $25,000 And $59,000	Between $27,000 And $60,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between order dispatcher and dispatcher/driver education

There are a few differences between an order dispatcher and a dispatcher/driver in terms of educational background:

	Order Dispatcher	Dispatcher/Driver
Most common degree	High School Diploma, 35%	High School Diploma, 36%
Most common major	Business	Business
Most common college	-	-

Order dispatcher vs dispatcher/driver demographics

Here are the differences between order dispatchers' and dispatcher/drivers' demographics:

	Order Dispatcher	Dispatcher/Driver
Average age	43	43
Gender ratio	Male, 35.5% Female, 64.5%	Male, 66.9% Female, 33.1%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between order dispatcher and dispatcher/driver duties and responsibilities

Order dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Create service work orders in the Maximo computerize maintenance management system.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

Dispatcher/driver example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Spearhead FRA derailment investigations, providing reporting and on-site leadership to emergency situations.
Develop, implement, and evaluate the logistics and property accountability plans and policies for the organization.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Monitor CCTV cameras for criminal activity.
Monitor the entire facility using CCTV while simultaneously performing dispatching duties.

Order dispatcher vs dispatcher/driver skills

Common order dispatcher skills

Service Orders, 25%
Service Calls, 21%
Maximo, 12%
Data Entry, 10%
Satisfactory Performance, 7%
Facilities Maintenance, 4%

Common dispatcher/driver skills

Customer Service, 18%
DOT, 14%
Relevant Safety Regulations, 11%
CDL, 8%
Service Vehicle, 6%
Pickup, 6%