Order dispatcher vs dispatcher supervisor

The differences between order dispatchers and dispatcher supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order dispatcher and a dispatcher supervisor. Additionally, a dispatcher supervisor has an average salary of $41,106, which is higher than the $38,698 average annual salary of an order dispatcher.

The top three skills for an order dispatcher include service orders, service calls and maximo. The most important skills for a dispatcher supervisor are DOT, payroll, and non-emergency calls.

Order dispatcher vs dispatcher supervisor overview

	Order Dispatcher	Dispatcher Supervisor
Yearly salary	$38,698	$41,106
Hourly rate	$18.60	$19.76
Growth rate	-	-
Number of jobs	20,023	6,334
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	Bachelor's Degree, 36%
Average age	43	43
Years of experience	2	2

Order dispatcher vs dispatcher supervisor salary

Order dispatchers and dispatcher supervisors have different pay scales, as shown below.

	Order Dispatcher	Dispatcher Supervisor
Average salary	$38,698	$41,106
Salary range	Between $25,000 And $59,000	Between $27,000 And $61,000
Highest paying City	-	Wall, NJ
Highest paying state	-	Connecticut
Best paying company	-	National Grid plc
Best paying industry	-	Retail

Differences between order dispatcher and dispatcher supervisor education

There are a few differences between an order dispatcher and a dispatcher supervisor in terms of educational background:

	Order Dispatcher	Dispatcher Supervisor
Most common degree	High School Diploma, 35%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	-

Order dispatcher vs dispatcher supervisor demographics

Here are the differences between order dispatchers' and dispatcher supervisors' demographics:

	Order Dispatcher	Dispatcher Supervisor
Average age	43	43
Gender ratio	Male, 35.5% Female, 64.5%	Male, 57.4% Female, 42.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between order dispatcher and dispatcher supervisor duties and responsibilities

Order dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Create service work orders in the Maximo computerize maintenance management system.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

Dispatcher supervisor example responsibilities.

Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
Learned and apply FRA regulatory standards.
Complete monthly warrant audits to include NCIC validations.
Assist call center with questions about accounts or eta on techs arrival
Schedule OTR drivers so that they are compliant with D.O.T regulations.

Order dispatcher vs dispatcher supervisor skills

Common order dispatcher skills

Service Orders, 25%
Service Calls, 21%
Maximo, 12%
Data Entry, 10%
Satisfactory Performance, 7%
Facilities Maintenance, 4%

Common dispatcher supervisor skills

DOT, 15%
Payroll, 8%
Non-Emergency Calls, 5%
GPS, 5%
Computer System, 5%
EMS, 5%

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Office and Administrative Industry
Order Dispatcher
Order Dispatcher vs Dispatcher Supervisor

Updated January 8, 2025

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