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Order dispatcher skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical order dispatcher skills. We ranked the top skills for order dispatchers based on the percentage of resumes they appeared on. For example, 24.8% of order dispatcher resumes contained service orders as a skill. Continue reading to find out what skills an order dispatcher needs to be successful in the workplace.

15 order dispatcher skills for your resume and career

1. Service Orders

Here's how order dispatchers use service orders:
  • Scheduled service order completion according to contract timeliness requirements.
  • Monitored Land Mobile Radio (LMR) system communications, and dispatched shop personnel to emergency and urgent service orders.

2. Service Calls

Here's how order dispatchers use service calls:
  • Track response times while maintaining record of service calls and work orders to ensure satisfactory performance of laborers.
  • Download, imputed, and dispatched service calls to the appropriate technician's through email and phone.

3. Maximo

Here's how order dispatchers use maximo:
  • Approve, input part numbers, locate, and fix discrepancies with TES warehouse work orders in Maximo Database.
  • Process payroll using maximo and GFEBS (Government Funded Enterprise Business System).

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how order dispatchers use data entry:
  • Performed data entry information from source documents into automated system.
  • Provide courier support, document accountability, data entry, sorting mail and preparing materials for dispatch utilizing DOCS database.

5. Satisfactory Performance

Here's how order dispatchers use satisfactory performance:
  • Corrected error reports daily; call occupants to ensure satisfactory performance.
  • Call or write to customer to insure satisfactory performance of service

6. Facilities Maintenance

Facilities maintenance is the art of keeping a building, structure, or office in an appropriate working condition. The maintenance activities can include keeping the place clean and tidy, monitoring the work, ensuring the workers or employees follow all the rules and regulations, and maintaining a sustainable and environmental-friendly workflow.

Here's how order dispatchers use facilities maintenance:
  • Receive facilities maintenance related service request from government clients.

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7. HVAC

Here's how order dispatchers use hvac:
  • Process customers' HVAC service requests timely and accurately into computerized dispatching service system.
  • Prioritized and scheduled service to residential customers for both HVAC and preventative maintenance.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how order dispatchers use customer service:
  • Provide great customer service by assisting with inquiries/requests in a professional and timely manner.
  • Radio dispatch, telephone customer service, scheduled pick up routes in charitable donation pickup department.

9. Customer Inquiries

Here's how order dispatchers use customer inquiries:
  • Maintain log of customer inquiries and concerns General administrative support provided, as needed Experience
  • Severed as liaison between the technical support representatives and customers; received fielded and communicated customer inquiries.

10. Emergency Situations

Here's how order dispatchers use emergency situations:
  • Responded to and dispatched appropriate technician for emergency situations.
  • Performed customer service including deescalating critical complaints, satisfying customer needs in emergency situations and ensuring timely arrival avoiding missed flights.

11. Maintenance Management System

Here's how order dispatchers use maintenance management system:
  • Log work order information in the computerized maintenance management system.

12. Status Updates

Status Updates are small descriptions of what recently transpired in a project. These discussions are often used in large projects that require multiple moving parts and are used to determine where different departments are at within stages of the project. Status updates may be provided through a meeting, through simple bullet-point lists, or in a longer report.

Here's how order dispatchers use status updates:
  • Emailed status updates to the tenants in correspondence with the designated Tier of the ticket created.

13. Customer Complaints

Here's how order dispatchers use customer complaints:
  • Performed quality control calls to ensure customer satisfaction and address customer complaints and queries by providing fast resolution.
  • Updated contingency and disaster preparedness checklists and resolved complex issues and customer complaints for base customers.

14. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how order dispatchers use telephone calls:
  • Performed range control procedures using RF radios to ensure safety of WTA personnel* Receptionist duties* Screened and directed telephone calls.
  • Received telephone calls and assisted subscribers, service installers, and contractors experiencing technical problems with their security equipment and systems.

15. Computer System

Here's how order dispatchers use computer system:
  • Communicated service calls by entering key data into our computer system and dispatched information to fellow drivers.
  • Verified that information in the computer system was up-to-date and accurate, Compiled statistical information for special reports.
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List of order dispatcher skills to add to your resume

Order dispatcher skills

The most important skills for an order dispatcher resume and required skills for an order dispatcher to have include:

  • Service Orders
  • Service Calls
  • Maximo
  • Data Entry
  • Satisfactory Performance
  • Facilities Maintenance
  • HVAC
  • Customer Service
  • Customer Inquiries
  • Emergency Situations
  • Maintenance Management System
  • Status Updates
  • Customer Complaints
  • Telephone Calls
  • Computer System
  • Customer Orders
  • Inbound Calls
  • Two-Way Radio
  • Two Way Radios

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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