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Order entry clerk skills for your resume and career

Updated January 8, 2025
3 min read
Order entry clerk example skills
Below we've compiled a list of the most critical order entry clerk skills. We ranked the top skills for order entry clerks based on the percentage of resumes they appeared on. For example, 22.8% of order entry clerk resumes contained customer service as a skill. Continue reading to find out what skills an order entry clerk needs to be successful in the workplace.

15 order entry clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how order entry clerks use customer service:
  • Provided outstanding customer service and administrative support to staff, including assisting in the development and execution of company website.
  • Collaborated with sales department in providing quality customer service and client education, technical support, product data information.

2. Purchase Orders

Here's how order entry clerks use purchase orders:
  • Correct and re-transmit existing Purchase Orders for actual inventory shipment received per Distribution management.
  • Verified and validated vendor/suppliers, billed purchase orders and itemized shipments received.

3. Data Entry Errors

Here's how order entry clerks use data entry errors:
  • Entered data in specific data fields Located and corrected data entry errors, to report to upper management
  • Locate and correct data entry errors, or report them to supervisors.

4. Computer System

Here's how order entry clerks use computer system:
  • Charleston, West Virginia* Entered Workers Compensation claims and various correspondences into computer system.
  • Entered a plethora of photo orders into the computer system accurately and efficiently.

5. Customer Orders

Here's how order entry clerks use customer orders:
  • Processed customer orders via Electronic Data Interchange Created contribution margin spreadsheets Created and managed style information data files
  • Performed multiple tasks necessary to ensure timely and accurate processing of customer orders.

6. EDI

Here's how order entry clerks use edi:
  • Entered order information into EDI system as set up with certain customer requirements.
  • Operate Electronic Data Interface (EDI) portal streamlining order entry process.

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7. Customer Inquiries

Here's how order entry clerks use customer inquiries:
  • Key Contributions:*Communicate professionally with all customers*Manage order entry, load planning, shipments and logistics*Answer customer inquiries*Enter data from documents
  • Managed customer inquiries related to purchase order status.

8. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how order entry clerks use sales orders:
  • Provided software sales support and entered sales orders for assigned regions throughout the United States and all Government contract orders.
  • Worked in the sales department entering sales orders and processed them out for delivery and pick up.

9. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how order entry clerks use telephone calls:
  • Provided additional clerical support including answering and directing incoming telephone calls, typing and filing.
  • Answered incoming telephone calls from Representatives and District Sales Managers to provide basic account information and process orders.

10. Inbound Calls

Here's how order entry clerks use inbound calls:
  • Fielded inbound calls, placing orders for merchandise using 10 key and alpha-numeric entry with attention to accuracy and completeness.
  • Answer inbound calls from customers to answer any questions about their job orders, old and new.

11. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how order entry clerks use credit card:
  • Obtained credit card information by entering customer's data and created membership accounts and processed the orders.
  • Operated a ten key adding machine, credit card machine and a UPS shipping PC.

12. AS400

Here's how order entry clerks use as400:
  • Use proprietary software for ordering clothing and use of AS400 mainframe to research items in inventory.
  • Entered orders into software device DMS and AS400 on a day to day basis.

13. Front Desk

Here's how order entry clerks use front desk:
  • Front desk receptionist greeted customers and visitors answered phones, transferred calls, paged employees, & filed, faxed.
  • Assisted customers in person at front desk with placing orders.

14. Customer Calls

Here's how order entry clerks use customer calls:
  • Answered customer calls and processed orders in a timely matter while inputting orders into the system using accurate data entry skills.
  • Answered customer calls, and gathered information required to place orders for Venus' Green line of products.

15. Inventory Control

Here's how order entry clerks use inventory control:
  • Inventory control/Merchandise supply analysis for order fulfillment.
  • Provided inventory control of state lotto and tobacco items.
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List of order entry clerk skills to add to your resume

Order entry clerk skills

The most important skills for an order entry clerk resume and required skills for an order entry clerk to have include:

  • Customer Service
  • Purchase Orders
  • Data Entry Errors
  • Computer System
  • Customer Orders
  • EDI
  • Customer Inquiries
  • Sales Orders
  • Telephone Calls
  • Inbound Calls
  • Credit Card
  • AS400
  • Front Desk
  • Customer Calls
  • Inventory Control
  • Customer Complaints
  • Customer Accounts
  • Order Entry
  • Outbound Calls
  • Sales Reps
  • Ship Dates
  • Computer Database
  • Company Database
  • Account Data
  • PowerPoint
  • Sales Reports
  • Multi-Line Phone System
  • IRS
  • Patient Profiles
  • Phone Orders
  • Tax Forms
  • QuickBooks
  • Fax Machines
  • FedEx
  • Product Numbers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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