What does an order entry clerk do?

An Order Entry Clerk is primarily in charge of receiving and processing customer orders, ensuring accuracy and timeliness. Upon receiving orders, an order entry clerk is responsible for entering customer information into databases such as names, billing details, address, and item specifications. They communicate with customers through calls or email to confirm their orders and information, answering inquiries should there be any. Besides handling databases, an Order Entry Clerk Prepares and processes shipping documents, invoices, and contracts, tracking procedures to ensure smooth workflow. Moreover, there are also instances where they must receive and handle customer complaints, resolving them promptly.
Order entry clerk responsibilities
Here are examples of responsibilities from real order entry clerk resumes:
- Assist customers with book purchases; POS cashier.
- Pull orders of juice, utilizing a laptop and RF gun attach to forklift.
- Audit all EDI orders for complete address, terms, special promotions, and overall accuracy.
- Post invoices to ERP system, update GRN, set up and maintain new vendor accounts.
- Process EDI purchase ordering-credit-debit adjustments.
- Assist department director in weekly payroll approval.
- Secure HIPAA compliant authorizations to include cumulative dates of injury and protect health information.
- Enter and maintain accurate customer database utilizing QuickBooks
- Process and post accounts receivables/accounts payables in QuickBooks.
- Process credit/debit and e-check orders through a soft phone system.
- Process DirecTV orders for new customers!
- Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.
Order entry clerk skills and personality traits
We calculated that 23% of Order Entry Clerks are proficient in Customer Service, Purchase Orders, and Data Entry Errors. They’re also known for soft skills such as Communication skills, Integrity, and Interpersonal skills.
We break down the percentage of Order Entry Clerks that have these skills listed on their resume here:
- Customer Service, 23%
Provided outstanding customer service and administrative support to staff, including assisting in the development and execution of company website.
- Purchase Orders, 10%
Correct and re-transmit existing Purchase Orders for actual inventory shipment received per Distribution management.
- Data Entry Errors, 10%
Entered data in specific data fields Located and corrected data entry errors, to report to upper management
- Computer System, 9%
Charleston, West Virginia* Entered Workers Compensation claims and various correspondences into computer system.
- Customer Orders, 9%
Processed customer orders via Electronic Data Interchange Created contribution margin spreadsheets Created and managed style information data files
- EDI, 3%
Entered order information into EDI system as set up with certain customer requirements.
Common skills that an order entry clerk uses to do their job include "customer service," "purchase orders," and "data entry errors." You can find details on the most important order entry clerk responsibilities below.
Communication skills. To carry out their duties, the most important skill for an order entry clerk to have is communication skills. Their role and responsibilities require that "information clerks must be able to explain policies and procedures clearly to customers and the public." Order entry clerks often use communication skills in their day-to-day job, as shown by this real resume: "distributed invoices, registered orders, reviewed purchase orders, maintained office communications, professional customer relations"
Integrity. Another essential skill to perform order entry clerk duties is integrity. Order entry clerks responsibilities require that "information clerks, particularly human resources assistants, have access to confidential information." Order entry clerks also use integrity in their role according to a real resume snippet: "gain customer trust and provide exceptional customer service. "
Interpersonal skills. Another skill that relates to the job responsibilities of order entry clerks is interpersonal skills. This skill is critical to many everyday order entry clerk duties, as "information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships." This example from a resume shows how this skill is used: "offer superior customer service through interpersonal and social media, phone, and data entry in a fast paced office environment. "
Organizational skills. A big part of what order entry clerks do relies on "organizational skills." You can see how essential it is to order entry clerk responsibilities because "information clerks must be able to retrieve files and other important information quickly and efficiently." Here's an example of how this skill is used from a resume that represents typical order entry clerk tasks: "recognized for high-quality work, organizational strengths and exceptional customer service delivery. "
The three companies that hire the most order entry clerks are:
- Logistics.com5 order entry clerks jobs
- Randstad North America, Inc.3 order entry clerks jobs
- Robert Half2 order entry clerks jobs
Choose from 10+ customizable order entry clerk resume templates
Build a professional order entry clerk resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your order entry clerk resume.Compare different order entry clerks
Order entry clerk vs. Receptionist/billing clerk
A receptionist/billing clerk is responsible for performing administrative and clerical duties as needed to maintain a smooth flow of operations for the business. Receptionist/billing clerks process the customers' payment transactions, manage account payables, releasing invoices, and immediately resolve account discrepancies. A receptionist/billing clerk must have excellent communication and analytical skills, responding to customers' inquiries and concerns, escalating high-level complaints to the billing management. They should also maintain records of financial documentation for reference and reconciliation as needed.
There are some key differences in the responsibilities of each position. For example, order entry clerk responsibilities require skills like "purchase orders," "data entry errors," "customer orders," and "edi." Meanwhile a typical receptionist/billing clerk has skills in areas such as "patients," "data entry," "appointment scheduling," and "patient appointments." This difference in skills reveals the differences in what each career does.
Receptionist/billing clerks really shine in the technology industry with an average salary of $35,383. Comparatively, order entry clerks tend to make the most money in the automotive industry with an average salary of $36,204.On average, receptionist/billing clerks reach similar levels of education than order entry clerks. Receptionist/billing clerks are 0.2% more likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Order entry clerk vs. Data entry specialist
A data entry specialist is responsible for filling data in a database or platform with precision and speed. There are instances when a data entry specialist must convert files and input information using particular devices or scanners. There are also situations where one has printed materials as a source, such as billing information, data logs, and other forms of documentation. Furthermore, a data entry specialist can also be in charge of regular correspondence, spreadsheet maintenance, and other data-related administrative tasks.
In addition to the difference in salary, there are some other key differences worth noting. For example, order entry clerk responsibilities are more likely to require skills like "purchase orders," "edi," "sales orders," and "credit card." Meanwhile, a data entry specialist has duties that require skills in areas such as "data entry," "wpm," "charge entry," and "word processing." These differences highlight just how different the day-to-day in each role looks.
Data entry specialists earn a lower average salary than order entry clerks. But data entry specialists earn the highest pay in the finance industry, with an average salary of $36,710. Additionally, order entry clerks earn the highest salaries in the automotive with average pay of $36,204 annually.data entry specialists earn similar levels of education than order entry clerks in general. They're 1.7% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Order entry clerk vs. Data entry associate
Data entry associates are a group of professionals using computers and data processing programs to supply information into a database or documentation platform or to transcribe data via phone conversations or recordings. They can multitask effectively with excellent verbal and written communication skills and perform repetitive tasks accurately with excellent attention to detail. Part of their task is to maintain the database by encoding new and updated customer account information by preparing source data for computer entry, compiling, and sorting information. To be effective, typing speed and accuracy must be considered.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from order entry clerk resumes include skills like "edi," "customer inquiries," "sales orders," and "telephone calls," whereas a data entry associate is more likely to list skills in "data entry," "payroll," "wpm," and "hippa. "
Data entry associates earn the best pay in the finance industry, where they command an average salary of $52,978. Order entry clerks earn the highest pay from the automotive industry, with an average salary of $36,204.data entry associates typically earn similar educational levels compared to order entry clerks. Specifically, they're 0.9% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Order entry clerk vs. Room clerk
A room clerk is responsible for receiving guests and assigning them to their respective rooms, typically in a hotel setting. Room clerks manage guests' reservations, explain the policies of the premises, and process their payments for staying at the hotel. They also ensure the rooms' cleanliness, reaching out to the maintenance for any repairs and requests for additional room items. A room clerk must have excellent communication and customer service skills, respond to the customer's inquiries and concerns, and resolve service complaints immediately.
Types of order entry clerk
Updated January 8, 2025











