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Become An Order Entry Representative

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Working As An Order Entry Representative

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Identifying Objects, Actions, and Events
  • Performing Administrative Activities
  • Unpleasant/Angry People

  • Repetitive

  • $29,000

    Average Salary

What Does An Order Entry Representative Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become An Order Entry Representative

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Order Entry Representative Career Paths

Order Entry Representative
Specialist Team Leader Assistant Manager
Sales Manager
5 Yearsyrs
Specialist Team Leader Manager
Account Manager
5 Yearsyrs
Specialist Team Leader Store Manager
District Sales Manager
7 Yearsyrs
Call Center Representative Service Representative Account Executive
Business Development Manager
9 Yearsyrs
Call Center Representative Home Health Aid Coordinator
Senior Administrative Coordinator
6 Yearsyrs
Call Center Representative Representative Consultant
Finance Manager
7 Yearsyrs
Service Representative Account Executive Manager
Service Manager
6 Yearsyrs
Service Representative Account Executive Office Manager
Accounting Manager
7 Yearsyrs
Customer Care Representative Representative Consultant
Business Manager
6 Yearsyrs
Customer Care Representative Home Health Aid Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Customer Care Representative Representative Administrator
Business Office Manager
7 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Center Manager
6 Yearsyrs
Certified Nursing Assistant Consultant Account Manager
Client Services Manager
7 Yearsyrs
Certified Nursing Assistant Administrator Customer Service Manager
Collections Manager
5 Yearsyrs
Data Entry Clerk Executive Assistant Case Manager
Customer Care Manager
7 Yearsyrs
Data Entry Clerk Billing Specialist Medical Coder
Billing Supervisor
6 Yearsyrs
Data Entry Clerk Claim Processor Claims Representative
Senior Representative
5 Yearsyrs
Office Administrator Data Analyst Senior Data Analyst-
Data Manager
6 Yearsyrs
Office Administrator Sales Consultant Internet Sales Consultant
Customer Relations Manager
5 Yearsyrs
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Average Length of Employment
Order Clerk 3.0 years
Order Specialist 2.9 years
Order Processor 2.5 years
Order Entry Clerk 2.5 years
Representative 2.2 years
Top Careers Before Order Entry Representative
Cashier 14.9%
Server 3.0%
Manager 2.1%
Internship 2.0%
Associate 1.9%
Top Careers After Order Entry Representative
Cashier 10.5%
Server 2.9%
Specialist 2.3%
Manager 1.9%

Do you work as an Order Entry Representative?

Average Yearly Salary
$29,000
Show Salaries
$24,000
Min 10%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$29,000
Median 50%
$34,000
Max 90%
Best Paying Company
PPG Industries
Highest Paying City
Santa Clara, CA
Highest Paying State
Alaska
Avg Experience Level
2.1 years
How much does an Order Entry Representative make at top companies?
The national average salary for an Order Entry Representative in the United States is $29,027 per year or $14 per hour. Those in the bottom 10 percent make under $24,000 a year, and the top 10 percent make over $34,000.

Top Skills for An Order Entry Representative

  1. Customer Service
  2. Order Entry
  3. Place Customer Orders
You can check out examples of real life uses of top skills on resumes here:
  • Decipher customers needs and reliever excellent customer service in a timely manor.
  • Assist order entry representatives with issue resolution.
  • Answer incoming calls and place customer orders, offer specials and answer customer service questions.
  • Process several vision prescriptions orders daily while performing multiple secretarial duties including answering multiple phone calls and assisting customers.
  • Identified encounters with missing information and/or required documentation needed for quality control & data entry/billing purposes.

Rank:

Average Salary:

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Top 10 Best States for Order Entry Representatives

  1. Idaho
  2. Maine
  3. Wyoming
  4. Alaska
  5. Oregon
  6. Wisconsin
  7. Michigan
  8. Pennsylvania
  9. New Mexico
  10. Arizona
  • (296 jobs)
  • (293 jobs)
  • (116 jobs)
  • (64 jobs)
  • (495 jobs)
  • (884 jobs)
  • (1,249 jobs)
  • (1,789 jobs)
  • (387 jobs)
  • (1,236 jobs)

Order Entry Representative Demographics

Gender

Female

65.5%

Male

22.8%

Unknown

11.7%
Ethnicity

White

59.5%

Hispanic or Latino

19.0%

Black or African American

11.6%

Asian

6.7%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

76.1%

Korean

6.5%

Chinese

4.3%

French

4.3%

Urdu

2.2%

Greek

2.2%

Mandarin

2.2%

Polish

2.2%
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Order Entry Representative Education

Schools

Indian River State College

12.9%

University of Phoenix

11.1%

Norfolk State University

10.3%

University of North Texas

8.1%

Tidewater Community College

6.3%

San Antonio College

5.5%

Northwest Vista College

5.5%

University of Texas at San Antonio

4.1%

American InterContinental University

3.7%

Liberty University

3.7%

The Academy

3.3%

Florida Atlantic University

3.3%

Ashford University

3.0%

Texas Woman's University

3.0%

Old Dominion University

3.0%

Kent State University

3.0%

Strayer University

3.0%

Athens Technical College

2.6%

Remington College

2.6%

Palo Alto College

2.2%
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Majors

Business

29.7%

Health Care Administration

8.9%

Criminal Justice

7.6%

Accounting

6.7%

Communication

5.0%

Medical Assisting Services

4.6%

Psychology

4.5%

General Studies

3.8%

Nursing

3.3%

Marketing

3.0%

Pharmacy

2.7%

Computer Science

2.6%

Management

2.6%

English

2.6%

Education

2.5%

General Education, Specific Areas

2.4%

Liberal Arts

2.0%

Computer Information Systems

2.0%

Sociology

1.8%

Human Services

1.8%
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Degrees

Other

33.3%

Bachelors

32.6%

Associate

17.7%

Masters

6.7%

Certificate

6.2%

Diploma

2.9%

License

0.6%

Doctorate

0.2%
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