Order entry representative job description

Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.

The Order Entry Representative (OER) will be responsible for all aspects of the order-processing function. They will daily acknowledge customer purchase orders, enter new orders; reconcile open orders, release orders for shipment, provide orders acknowledge, etc. The OER will also provide ongoing communication to the customer as to the accurate status of the customer`s orders in a timely manner.
Responsibilities:



Answer inbound calls and emails, and make outbound calls as appropriate Process customer order by following order-processing procedure Communicate and coordinate with internal teams to ensure the timeliness of orders Performs inquiries such as: inventory availability and lead-time, freight charges, shipment tracking numbers, production cycles by component, etc. Works very closely with other team members keeping them abreast of any current or potential issue(s). Pays attention to accuracy, communication, timeliness, and responsiveness.


Travel: 0-10%


Requirements



EDUCATION/CERTIFICATION REQUIRED:



High School graduate or equivalent; some college a plus



SKILLS AND EXPERIENCE:



Knowledge of computer system and ability to navigate email Experience with Microsoft Office applications such as Excel and Word Experience with Order Entry and ERP planning systems Experience with high volume of data entry Must be very detail oriented and have a passion for accuracy and data integrity Must have the ability to communicate professionally and in writing Must have the ability to follow process and procedure



Additional Information


Toshiba International Corporation is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic: Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

KEY RESPONSIBILITIES:

Review incoming orders for completeness and accuracy.
Work with inside Sales staff as well as field sales on technical issues and pricing matters
Review and enter orders and change orders
Coordinate new orders with Sales, Engineering, Purchasing, Credit and Manufacturing departments including:
Identifying special orders to Engineering and Sales to make sure proper equipment is supplied to the customer
Research information, specified drawings, missing and incorrect data on new orders and change orders
Interpret and clarify order write-ups and specifications for drafting personnel
Respond to manufacturing questions related to shop order write-ups
Input data in drive requisition program to get v-belt drives ordered
Respond to Manufacturing requests for changes and clarifications as related to shop floor schedules.
Act, Live, and Behave by TCF Core Values.
Other duties as assigned.

QUALIFICATIONS:

High School Diploma or equivalent
Good mechanical and mathematical aptitudes
Proficient in standard office software programs and equipment
Ability to communicate effectively with co-workers
High level of attention to detail
3-5 years' experience in technical support to sales and/or engineering or equivalent considered a plus

PHYSICAL DEMANDS/WORKING CONDITIONS:

Standard office environment
Ability to occasionally lift up to 20 pounds
Ability to occasionally climb, balance, stoop, kneel, reach
Ability to work extended hours sitting at a computer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

**Customer Order Entry/Customer Service**

**Location: Sterling Heights, MI**

**Pay: $25/hour**

**Monday-Friday 8am-4:30pm**

**Temporary-to-hire**

**Position Overview:**

The main function of this position is to take incoming customer purchase orders and convert them into sales orders within our Quick Books accounting/inventory software. Incoming orders typically arrive via email within the customers' own ordering documentation. This data is manually transferred into QB (Quick Books). The sales order is then transferred to our warehouse to pick, pull, build and ultimately ship. The shipping documentation (packing slip) is then returned to the order entry clerk to process the shipping label (typically UPS). Finally, the order entry clerk will process the packing slip into an invoice to complete the transaction.

**Skill set needed:**

+ **Detail orientated-** Incoming orders come to us in various formats which means you must locate the pertinent information

+ **Highly organized** - Must be able to handle multiple orders at different stages over the same time period. Able to prioritize- place orders in proper que based upon customer delivery demands

+ **Time management-** Plan your day to be able to finish orders that were started.

+ **Communication verbal and written-** Incoming purchase orders must be responded to via email and/or email to advise the customer as to a delivery date and other pertinent information.

+ **Data Entry-** ability to enter information into Quick Books- information includes addresses, names, phone numbers, part numbers, descriptions

+ **Team Player-** Everyone works in tandem. Communication between the sales team, order entry, warehouse, and accounting departments must be open and on-going throughout the day.

+ **Punctual-** On time attendance

**Job description:**

+ Order entry processing

+ Process UPS, schedule freight shipments (domestic and international)

+ Expediate orders- confirm ship dates provide tracking numbers

+ Confirm orders

+ Confirm pricing to customers

+ Maintain QuickBooks customer information

+ Assist answering incoming phone calls

+ Run Credit Card orders through portal

+ Log, file and perform administrative tasks associated with office

+ Interface with customers via phone and email regarding order clarification

**What happens next:**

Once you apply, a recruiter will be in touch if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a **Customer Order Entry/Customer Service Representative** today!

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**About Kelly** ** **

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
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