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Order entry representative skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical order entry representative skills. We ranked the top skills for order entry representatives based on the percentage of resumes they appeared on. For example, 14.9% of order entry representative resumes contained order entry as a skill. Continue reading to find out what skills an order entry representative needs to be successful in the workplace.

15 order entry representative skills for your resume and career

1. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how order entry representatives use order entry:

Created informational material to better assist in sustaining department order entry accuracy goals.
Provided training for new customers for order entry and delivery expectations.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how order entry representatives use data entry:

Position required extensive data entry and correlation throughout the day of system generated information.
Perform accurate alpha and numeric data entry to update customer database.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how order entry representatives use customer service:

Shared information and ideas with team members and management to enhance process improvement and to deliver quality customer service.
Interacted with manufacturing, sales, customer service and distributors regarding product availability, pricing and shipping schedules.

4. Order Processing

Order processing plays a significant role when providing services to customers. It is the process of preparing and packing products to fulfill orders, delivering them in high-quality conditions.

Here's how order entry representatives use order processing:

Maintained order processing targets to ensure customer expectations are met and plant capacities maintained.
Served as a Local Order Processing (LOP) Rep with the cable net division and acting floor support lead.

5. Customer Satisfaction

Here's how order entry representatives use customer satisfaction:

Provided measurement on volume to determine department education needs and improve customer satisfaction and retention.
Audit installations to ensure customer satisfaction; includes messaging system with detailed messages on audits.

6. Inbound Calls

Here's how order entry representatives use inbound calls:

Take inbound calls for USANA customers to assist with placing orders and other issues related to the customer's account.
Received inbound calls from district managers, regional directors, and store employees who inquired about customers' orders.

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7. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how order entry representatives use outbound calls:

Make outbound calls to customers to verify order and/or resolve any issues that arise during order-entry process.
Created, processed, and tracked orders Customer care, assisted with product selection Inbound/Outbound calls within consistently high call volume center

8. Customer Complaints

Here's how order entry representatives use customer complaints:

Processed customer complaints and fulfilled customer needs to ensure satisfaction.
Gathered and researched customer complaints using Lexus/Nexus, the internet, along with other tools to solve problems and provide solutions.

9. Customer Inquiries

Here's how order entry representatives use customer inquiries:

Analyzed data and responded to customer inquiries and resolved problems while maintaining effective verbal and written professional relationship.
Issued detailed responses to customer inquiries and successfully resolved complaints.

10. Computer System

Here's how order entry representatives use computer system:

Entered demographic information etc., into computer system.
Entered customer order information into computer system.

11. Place Customer Orders

Here's how order entry representatives use place customer orders:

Place customer orders, help customers find merchandise on the QVC website, set up new accounts

12. Allergies

Here's how order entry representatives use allergies:

Update patient profiles regarding health conditions, allergies, and new medications.
Provide dispensing pharmacists with information regarding allergies and drug interactions, therapeutic duplications, and other items that the computer flags.

13. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how order entry representatives use product knowledge:

Performed new customer acquisition with demonstrated product and services knowledge; Additionally ensured updated product knowledge for current customers.
Possessed extensive product knowledge as well as utilized resources for problem solving and answering product and procedure related questions.

14. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how order entry representatives use sales orders:

Processed sales orders for 20 different commercial data, voice and service products and maintained files.
Process inquiries and sales orders in a timely, accurate, and efficient manner.

15. Customer Support

Here's how order entry representatives use customer support:

Assisted management by designing employee morale boosting promotion and filing documents on emergency situations and extra customer support.
Answered incoming customer support calls through national call center to assist with registration and implementation questions.

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List of order entry representative skills to add to your resume

The most important skills for an order entry representative resume and required skills for an order entry representative to have include:

Order Entry
Data Entry
Customer Service
Order Processing
Customer Satisfaction
Inbound Calls
Outbound Calls
Customer Complaints
Customer Inquiries
Computer System
Place Customer Orders
Allergies

Product Knowledge
Sales Orders
Customer Support
Order Issues
Customer Accounts
Delivery Dates
Customer Issues
Customer Request
AS400
Billing Issues
Quality Standards
Computer Database

Customer Interaction
Upselling
Product Orders
Problem Orders
Track Orders
Customer Calls
Customer Feedback
Phone Orders
Product Numbers
Forwarders
Depot

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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