Order entry specialist job description

We are working with a client in the Tampa area and they are looking for a temporary to hire Order Entry Specialist. The Order Entry Specialist/Customer Experience Representative is responsible for ensuring Customers’ orders are processed in a timely, efficient, and accurate manner to improve velocity. This role collaborates with the Commercial, Financial, and Supply Chain teams to deliver outstanding customer experience while growing relationships with the accounts. This is a
temporary to hire opportunity working on site full time Monday through Friday. The hours are 10am to 7pm.
Accurately manage the Sales Orders, Purchase Orders, and Consignment Billings entry process as it relates to account number, price, terms of sale, product, ship to/sold to, and quantity; achieve an ODR (Order Defect Rate) of less than 10%. Efficiently enter Orders from multiple sources (EDI, PDF, Portals) by following the standardized processes implemented from a technology and execution standpoint to drive productivity. Enter Orders timely to achieve an Order Cycle Time (OTC) of 48 hours. Actively review the Open Orders daily to proactively resolve Orders pending Hold release or confirmation. Adhere to the documentation policy by verifying and storing the Sales Orders, PO’s, and Consignment counts into the appropriate folders. Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code. Support the Consignment Management process by entering the billing transactions. Collaborate closely with Sales Representatives regarding price inquires, discrepancies on customers purchase orders, and updates on customer order status.

POSITION QUALIFICATIONS
Education: High School Diploma or GED required
Experience / Abilities: Minimum 1-3 years Customer Service experience in a distributor environment or extensive experience within a fast-paced customer service environment is preferred.
Excellent communication and problem-solving skills
Detailed oriented
Interpersonal, Communications and Influencing skills
Strong team player
High degree of urgency with the ability to plan and prioritize
Ability to deal with stress and work in a dynamic environment
Computer literacy with proficiency in MS Outlook, Excel and Word
Knowledge of ERP Systems is a plus, particularly AX MicrosoftCompany DescriptionLet’s find your next job – together. Whether you’re looking for contract work or a direct placement in finance and accounting, Hunter Hamilton will connect you to an opportunity that closely matches your interests and skills. Hunter Hamilton is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.hunterhamiltonpr.com.

The Order Management Specialist provides top-tier customer service to their assigned accounts through proactive management of orders from receipt through shipping and by partnering with cross-functional team members and stakeholders to ensure best-in-class results.

1. Manage the receipt and entry of original equipment and/or parts orders from field sales, ensuring completeness and accuracy prior to acknowledging orders

2. Effectively communicate with field sales, internal departments (Scheduling, Purchasing, Engineering, Shipping, and Quality) and plant management to keep everyone abreast of the status of the sales orders throughout the life cycle of the orders.

3. Work closely with the Production Scheduling department to ensure the customer requested ship date is communicated to Scheduling and the plant committed ship dates of orders are communicated to field sales in a timely manner.

4. Ensure all sales order changes are coordinated with Production Scheduling, Engineering, Purchasing, and Manufacturing to verify the plant's ability to accept the changes.
5. Continuously improve product knowledge and system skills.

6. Update reports for use by management. Reports include Plant backlog, On-Time Shipment to Request and to Promise, Acknowledgment turnaround time, Daily order receipts.

Customer focused and detail-oriented
Excellent communication skills
Proven time management and organizational skills
Experience with Microsoft Office (Excel, Outlook, Word)
Ability to problem solve
Responsible for complex account
Demonstrated increased product knowledge
Intermediate Excel skills
Ability to make sound decisions and recommendations
Work independently with limited supervision Share knowledge by assisting with onboarding, mentoring and cross training

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America

PAY: $20 - $24 DOE

TITLE & SHIFT: Order Entry Specialist/ Day Shift

LOCATION: Everett, WA

SCHEDULE: Day Shift Monday-Friday 7am to 4pm

BENEFITS OFFERED:

oPaid Weekly

oDirect Deposit

oPaid Training

oPaid Sick Leave

oAffordable Healthcare Plan

oFull-Time

About The Job:

The Order Entry Specialist will coordinate all activities from order entry to order delivery. The Order Entry Specialist will be responsible for a variety of tasks involving order processing, backlog management, expediting, and factory communication, providing timely updates to internal stakeholders and customers. As an Order Entry Specialist, you will use computer systems to respond to customer inquiries and receive and process sales orders. Working with other internal departments, you will be required to fulfill customers’ requests for order updates, facilitate order expedites, resolve any problems and find solutions when needed. You will join the Operations Team of very supportive and dedicated individuals and receive thorough and proper training on products, systems and processes.

RESPONSIBILITIES:

* Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

* Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

* Prepare invoices, shipping documents, and contracts.

* Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

* Receive and respond to customer complaints.

• Enter orders with several factories that the company represents and ensure that orders are scheduled per customer and quotation expectations.
• Liaisewith factories, suppliers & customers to ensure project objectives & deliverables are met.
• Utilize company software packages such as quotation, CRM and ERP systems

SmartTalent Staffing is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

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