What does an order filler do?
An order filler is an employee who is responsible for handling the orders of merchandise and ensuring that customers receive their merchandise. Order fillers work with the warehouse team to arrange inventory and trace the missing merchandise or delay of shipment. As most of the merchandise is encoded to the computer, order fillers must have excellent computer skills. They must have the ability to learn how to use new technology. Order fillers also responsible for placing sticker labels on the merchandise boxes and report orders to the management.
Order filler responsibilities
Here are examples of responsibilities from real order filler resumes:
- Used WMS and RF systems to pick and stage customer specify orders and lead a team of employees.
- License to drive a stand-up forklift, stand-up clamp forklift, PE lift, and CR lift.
- Fulfill store orders by loading pallets using a hand-operate forklift for merchandise distribution in different locations.
- Train in NSF and MSDS.
- Use VoCollect selection equipment to pick correct product quantities.
- Utilize both tablet base computer interface and RF hand scanner.
- Maintain and exceed GMP's (good manufacturing practices) set forth by company.
- Fill orders of groceries and general household items on pallets and prepare them for safe shipment.
- Follow all company rules and policies as well as follows all safety rules and ISO requirements.
- Receive directives and guidance through Bluetooth headset to retrieve proper items for orders make by customers.
- Pick and order-fill the merchandise with a scanner into totes from aisles and put them onto dollies.
- License forklift operator (RR), stock picker, and power equipment (PE) operator.
- Place complete orders on dollies according to batch number and location to be audit, pack, and ship.
- Execute daily operations of reading order's through Bluetooth to mobile device ascertain catalog number and quantity of merchandise.
- Perform nightly cleaning to maintain good GMP; which include swiping, taken out the trash and operating floor scrubber.
Order filler skills and personality traits
We calculated that 22% of Order Fillers are proficient in Pallets, Electric Pallet Jack, and Safety Standards. They’re also known for soft skills such as Communication skills, Customer-service skills, and Detail oriented.
We break down the percentage of Order Fillers that have these skills listed on their resume here:
- Pallets, 22%
Have to obtain the correct merchandise and stack pallets and prepare them to be sent out all across the United States.
- Electric Pallet Jack, 13%
Warehouse worker operating electric pallet jack retrieving product for shipping and delivering to Walmart grocery stores.
- Safety Standards, 10%
Maintain quality and safety standards of area of responsibility.
- RF Scanner, 6%
Check in merchandise*Filling orders by selecting items from stock locations*Pulling orders using RF scanners
- Store Orders, 5%
Determine appropriate stocking methods while fulfilling store orders- Follow safety guidelines to mitigate risk of accidents
- Quality Standards, 4%
Maintain individual productivity and quality standards according to department requirements.
Common skills that an order filler uses to do their job include "pallets," "electric pallet jack," and "safety standards." You can find details on the most important order filler responsibilities below.
Communication skills. To carry out their duties, the most important skill for an order filler to have is communication skills. Their role and responsibilities require that "production, planning, and expediting clerks are frequently in contact with suppliers, vendors, and production managers and need to communicate the firm’s scheduling needs effectively." Order fillers often use communication skills in their day-to-day job, as shown by this real resume: "enter and locate information into computer systems or communication devices. "
Customer-service skills. Many order filler duties rely on customer-service skills. "stock clerks sometimes interact with customers in retail stores and may have to get the item the customer is looking for from the storeroom.," so an order filler will need this skill often in their role. This resume example is just one of many ways order filler responsibilities rely on customer-service skills: "completed orders for high-value products in a secure space and other logistical tasks related to customer order fulfillment. "
Detail oriented. order fillers are also known for detail oriented, which are critical to their duties. You can see how this skill relates to order filler responsibilities, because "material and product inspecting clerks check items for defects, some of which are small and difficult to spot." An order filler resume example shows how detail oriented is used in the workplace: "detail-oriented and help accurately process orders carefully unload trucks and breaks down pallets effective communicator of company standard and risk"
Math skills. order filler responsibilities often require "math skills." The duties that rely on this skill are shown by the fact that "some material recording clerks use math to calculate shipping costs or take measurements." This resume example shows what order fillers do with math skills on a typical day: "operated various equipment and responsible for statistics inventory control. "
The three companies that hire the most order fillers are:
- Walmart5,623 order fillers jobs
- Amazon2,328 order fillers jobs
- Advance Auto Parts36 order fillers jobs
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Compare different order fillers
Order filler vs. Picker
Pickers are responsible for choosing the correct range of merchandise on the shelves based on the clients' orders. Pickers carefully prepare the items from the stock, ensuring that everything is free of any damage before shipping. They check the order sheets and confirm that the quality and quantity of the products are correct. Pickers' duties also include monitoring inventories, creating supply reports and shortages, returning defective items, operating warehouse equipment, and releasing orders on time.
There are some key differences in the responsibilities of each position. For example, order filler responsibilities require skills like "empty pallets," "hand trucks," "filling customer orders," and "dollies." Meanwhile a typical picker has skills in areas such as "customer orders," "rf gun," "warehouse environment," and "hand scanner." This difference in skills reveals the differences in what each career does.
Pickers tend to make the most money working in the technology industry, where they earn an average salary of $32,780. In contrast, order fillers make the biggest average salary, $34,313, in the technology industry.pickers tend to reach similar levels of education than order fillers. In fact, pickers are 0.3% less likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.Order filler vs. Pack puller
An Order Fulfillment Specialist works at warehouse facilities where they are in charge of preparing and processing customer orders, ensuring timeliness and accuracy. They are also responsible for verifying customer information, tracking deliveries, receiving shipments, participating in loading and unloading packages, inspecting the quality and quantity of products, and maintaining transactions. There are also instances when they must communicate with clients to answer inquiries or handle complaints and issues. Moreover, an order fulfillment specialist must maintain an active communication line with co-workers for an accurate and efficient workflow.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that order filler responsibilities requires skills like "pallets," "electric pallet jack," "safety standards," and "store orders." But a pack puller might use other skills in their typical duties, such as, "pallet jack," "customer orders," "order sheets," and "warehouse inventory."
Pack pullers earn similar levels of education than order fillers in general. They're 0.1% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Order filler vs. Puller
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an order filler is likely to be skilled in "pallets," "safety standards," "store orders," and "quality standards," while a typical puller is skilled in "customer orders," "delivery truck," "delivery orders," and "cherry pickers."
Pullers earn the best pay in the finance industry, where they command an average salary of $41,123. Order fillers earn the highest pay from the technology industry, with an average salary of $34,313.Most pullers achieve a similar degree level compared to order fillers. For example, they're 0.2% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Order filler vs. Order fulfillment specialist
Types of order filler
Updated January 8, 2025
