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The differences between order fulfillment specialists and order management specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, an order management specialist has an average salary of $37,456, which is higher than the $32,645 average annual salary of an order fulfillment specialist.
The top three skills for an order fulfillment specialist include customer orders, logistics and pallet jack. The most important skills for an order management specialist are customer service, order entry, and logistics.
| Order Fulfillment Specialist | Order Management Specialist | |
| Yearly salary | $32,645 | $37,456 |
| Hourly rate | $15.69 | $18.01 |
| Growth rate | 1% | - |
| Number of jobs | 149,424 | 102,332 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 60% |
| Average age | 38 | 43 |
| Years of experience | - | 2 |
An Order Fulfillment Specialist works at warehouse facilities where they are in charge of preparing and processing customer orders, ensuring timeliness and accuracy. They are also responsible for verifying customer information, tracking deliveries, receiving shipments, participating in loading and unloading packages, inspecting the quality and quantity of products, and maintaining transactions. There are also instances when they must communicate with clients to answer inquiries or handle complaints and issues. Moreover, an order fulfillment specialist must maintain an active communication line with co-workers for an accurate and efficient workflow.
An order management specialist is responsible for monitoring sales orders and confirming accurate delivery details to the customers. Order management specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They also update and track the customer's account information in the database, including payments posting and order verification. An order management specialist must have excellent organizational and communication skills, especially in handling customers' inquiries and concerns about the products and resolving delivery discrepancies.
Order fulfillment specialists and order management specialists have different pay scales, as shown below.
| Order Fulfillment Specialist | Order Management Specialist | |
| Average salary | $32,645 | $37,456 |
| Salary range | Between $22,000 And $47,000 | Between $23,000 And $59,000 |
| Highest paying City | San Jose, CA | Norwood, MA |
| Highest paying state | Hawaii | Connecticut |
| Best paying company | General Electric | IBM |
| Best paying industry | Technology | Health Care |
There are a few differences between an order fulfillment specialist and an order management specialist in terms of educational background:
| Order Fulfillment Specialist | Order Management Specialist | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order fulfillment specialists' and order management specialists' demographics:
| Order Fulfillment Specialist | Order Management Specialist | |
| Average age | 38 | 43 |
| Gender ratio | Male, 54.0% Female, 46.0% | Male, 39.5% Female, 60.5% |
| Race ratio | Black or African American, 8.0% Unknown, 5.6% Hispanic or Latino, 18.0% Asian, 7.2% White, 60.2% American Indian and Alaska Native, 1.0% | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% |
| LGBT Percentage | 6% | 6% |