What does an order fulfillment specialist do?
An Order Fulfillment Specialist works at warehouse facilities where they are in charge of preparing and processing customer orders, ensuring timeliness and accuracy. They are also responsible for verifying customer information, tracking deliveries, receiving shipments, participating in loading and unloading packages, inspecting the quality and quantity of products, and maintaining transactions. There are also instances when they must communicate with clients to answer inquiries or handle complaints and issues. Moreover, an order fulfillment specialist must maintain an active communication line with co-workers for an accurate and efficient workflow.
Order fulfillment specialist responsibilities
Here are examples of responsibilities from real order fulfillment specialist resumes:
- Manage RMA transactions between sales and external customers including standard equipment returns and OOBF (out of box failures).
- Manage escalations and expedites process in support of shorten interval requests.
- Perform comprehensive warehouse duties, which include quality control, inventory management and shipping and receiving logistics.
- Apply appropriate sales tax to each invoice as required by that county.
- Create spreadsheets create by EDI process to convert orders into a readable format for vendors.
- Note account of such delay or cancellation of shipment and any tracking number from USPS.
- Coordinate logistics with freight forwarders for international customers and follow through with products reaching their final destination.
- Develop and present monthly company-wide training sessions regarding the role inventory plays in reservations and passenger satisfaction.
- Follow up on any maintenance packages, RMA, short ships, or pricing adjustments.
- Load and unload trailers using pallet jacks and conveyance system.
- Certify demilitarization operations in accordance with DOD demilitarization guidelines.
Order fulfillment specialist skills and personality traits
We calculated that 12% of Order Fulfillment Specialists are proficient in Customer Orders, Logistics, and Pallet Jack. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Math skills.
We break down the percentage of Order Fulfillment Specialists that have these skills listed on their resume here:
- Customer Orders, 12%
Contributed to meeting and exceeding team objectives by entering, verifying and receiving customer orders on company database.
- Logistics, 9%
Performed comprehensive warehouse duties, which included quality control, inventory management and shipping and receiving logistics.
- Pallet Jack, 8%
Delivered orders to various workstations throughout warehouse using pallet jack.
- Purchase Orders, 6%
Managed purchasing process including generating purchase orders, buyer assistance, and inventory management.
- RF, 5%
Operated a RF scanner to process, collect, and distribute inventory.
- Data Entry, 5%
Performed accurate data entry of all purchase order receipts, validate accompanying documentation and maintained up to date record retention.
Most order fulfillment specialists use their skills in "customer orders," "logistics," and "pallet jack" to do their jobs. You can find more detail on essential order fulfillment specialist responsibilities here:
Customer-service skills. One of the key soft skills for an order fulfillment specialist to have is customer-service skills. You can see how this relates to what order fulfillment specialists do because "stock clerks sometimes interact with customers in retail stores and may have to get the item the customer is looking for from the storeroom." Additionally, an order fulfillment specialist resume shows how order fulfillment specialists use customer-service skills: "documented procedures for order fulfillment, customer order support, pick-pack operation. "
Detail oriented. Another soft skill that's essential for fulfilling order fulfillment specialist duties is detail oriented. The role rewards competence in this skill because "material and product inspecting clerks check items for defects, some of which are small and difficult to spot." According to an order fulfillment specialist resume, here's how order fulfillment specialists can utilize detail oriented in their job responsibilities: "filled detailed order instructions - ran production equipment - hilo certification"
Math skills. Another skill that relates to the job responsibilities of order fulfillment specialists is math skills. This skill is critical to many everyday order fulfillment specialist duties, as "some material recording clerks use math to calculate shipping costs or take measurements." This example from a resume shows how this skill is used: "required to have a good memory, excellent math skills, and the ability to work quickly and accurately. "
Communication skills. A big part of what order fulfillment specialists do relies on "communication skills." You can see how essential it is to order fulfillment specialist responsibilities because "production, planning, and expediting clerks are frequently in contact with suppliers, vendors, and production managers and need to communicate the firm’s scheduling needs effectively." Here's an example of how this skill is used from a resume that represents typical order fulfillment specialist tasks: "promoted within two months by demonstrating exceptional customer service, administrative and business communication skills. "
The three companies that hire the most order fulfillment specialists are:
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Compare different order fulfillment specialists
Order fulfillment specialist vs. Picker
Pickers are responsible for choosing the correct range of merchandise on the shelves based on the clients' orders. Pickers carefully prepare the items from the stock, ensuring that everything is free of any damage before shipping. They check the order sheets and confirm that the quality and quantity of the products are correct. Pickers' duties also include monitoring inventories, creating supply reports and shortages, returning defective items, operating warehouse equipment, and releasing orders on time.
These skill sets are where the common ground ends though. The responsibilities of an order fulfillment specialist are more likely to require skills like "logistics," "pallet jack," "purchase orders," and "rf." On the other hand, a job as a picker requires skills like "industrial trucks," "pallets," "electric pallet jack," and "stand-up forklift." As you can see, what employees do in each career varies considerably.
Pickers really shine in the technology industry with an average salary of $32,780. Comparatively, order fulfillment specialists tend to make the most money in the technology industry with an average salary of $38,379.pickers tend to reach similar levels of education than order fulfillment specialists. In fact, pickers are 1.4% less likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.Order fulfillment specialist vs. Customer service, warehouse
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that order fulfillment specialist responsibilities requires skills like "logistics," "data entry," "customer service," and "basic math." But a customer service, warehouse might use other skills in their typical duties, such as, "quality customer service," "strong customer service," "cleanliness," and "safety procedures."
On average, customer services, warehouse earn a lower salary than order fulfillment specialists. Some industries support higher salaries in each profession. Interestingly enough, customer services, warehouse earn the most pay in the manufacturing industry with an average salary of $31,263. Whereas order fulfillment specialists have higher pay in the technology industry, with an average salary of $38,379.customer services, warehouse earn similar levels of education than order fulfillment specialists in general. They're 0.6% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.Order fulfillment specialist vs. Order processor
An order processor is responsible for monitoring the database platform of a business. Duties include responding to customers' inquiries and concerns, processing orders, administering payments, and verifying order details before shipment, ensuring the items' quality and quantity to prevent order delays and customer complaints. Order processors update inventory records, prepare invoices, and resolve billing discrepancies. They also coordinate closely with delivery drivers and dispatchers to confirm successful deliveries accurately and efficiently. An order processor requires having computer competencies and excellent communication skills, especially on tracking orders and handling customers' feedback about the services.
The required skills of the two careers differ considerably. For example, order fulfillment specialists are more likely to have skills like "logistics," "rf," "basic math," and "erp." But a order processor is more likely to have skills like "rf scanner," "outbound calls," "international orders," and "credit card."
Order processors earn the highest salary when working in the technology industry, where they receive an average salary of $35,271. Comparatively, order fulfillment specialists have the highest earning potential in the technology industry, with an average salary of $38,379.When it comes to education, order processors tend to earn similar degree levels compared to order fulfillment specialists. In fact, they're 0.1% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Order fulfillment specialist vs. Order picker/packer
Types of order fulfillment specialist
Updated January 8, 2025
