How To Become An Order Management Representative: What It Is and Career Path

What is an order management representative and how to become one

Updated January 8, 2025

3 min read

The average order management representative salary is $38,236. The most common degree is a bachelor's degree degree with an business major. It usually takes 1-2 years of experience to become an order management representative. Order management representatives with a IT Information Library Foundations Certification (ITIL) certification earn more money. Between 2018 and 2028, the career is expected to grow 0% and produce -5,200 job opportunities across the U.S.

ScoreOrder Management RepresentativeUS Average

Salary

3.0

Avg. Salary $38,236

Avg. Salary $59,228

Diversity

9.3

Race

American Indian and Alaska Native 0.89%

Asian 5.95%

Black or African American 9.45%

Hispanic or Latino 15.55%

Unknown 4.28%

White 63.88%

Gender

female 72.73%

male 27.27%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

7.5

Stress level is high

7.1 - high

Complexity level

4.7

Complexity level is intermediate

7 - challenging

Work life balance

7.0

Work life balance is good

6.4 - fair

Key steps to become an order management representative

Explore order management representative education requirements

Most common order management representative degrees

Bachelor's

57.8 %

Associate

18.1 %

High School Diploma

12.6 %

Start to develop specific order management representative skills

Skills	Percentages
Order Entry	11.83%
Purchase Orders	10.15%
Customer Service	7.52%
CRM	7.04%
Inbound Calls	6.51%

Complete relevant order management representative training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New order management representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an order management representative based on U.S. Bureau of Labor Statistics data and data from real order management representative resumes.

Research order management representative duties and responsibilities

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Process return merchandise authorization forms (RMA) from Eaton distributors and affiliates worldwide.
Process returns (RMA's) track the reworks, and advise the customers of status.
Coordinate product deliveries and logistics from company factory and vendors to customer to ensure all products are deliver on time.

Prepare your order management representative resume

When your background is strong enough, you can start writing your order management representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an order management representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable order management representative resume templates

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