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Order management representative full time jobs - 92 jobs

  • Customer Service Representative (Banking)

    Russell Tobin 4.1company rating

    Columbus, OH

    Customer Service Representative Duration: 6-12-month contract Pay: $18-$19/hour Are you a recent graduate with a degree in Business (Finance, Accounting, Economics, etc.) - or even Marketing, Psychology, or Communications? Looking to launch your career in a professional, corporate environment? This is your chance to join a leading investment banking firm and gain hands-on experience in financial services. Who We're Looking For: • Recent grads or professionals with 6 months to 2 years of experience (internships count!) • Strong communication, problem-solving, and organizational skills • Background in banking, financial services, or customer support is a plus Preferred qualifications: • Bachelor's degree • Previous call center or customer-facing experience What You'll Do: • Handle inbound calls related to accounts • Deliver high-quality, accurate, and efficient customer service • Troubleshoot and resolve client issues professionally • Maintain detailed records of customer interactions 🌟 Why Join Us? • Get your foot in the door at a top-tier financial institution • Build skills in client service, financial operations, and problem resolution • Work in a collaborative, growth-oriented environment • Potential to convert to a full-time role
    $18-19 hourly 5d ago
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  • Customer Relations Representative - State Farm Agent Team Member

    Beau Burton-State Farm Agent

    Columbus, OH

    Job DescriptionAbout our Agency: Were excited to be approaching our 10-year anniversary this December! Our close-knit team is made up of 5 full-time and 1 part-time team members, and we treat each other like family. With a strong team spirit, we work toward shared goals while keeping things light and funmixing professionalism with plenty of camaraderie along the way. We offer a retirement plan with match, paid time off, a benefits allotment, and ongoing promotions with rewards like cash, extra time off, or items from a team members wish list. I bring 20 years of State Farm experience (including time as a team member myself) and a Bachelors in Business Administration from Elon University, with a focus on Management. Our office is laid back but drivenwe push hard for results while keeping a positive, supportive vibe. Position Overview: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you! Our agents are dedicated to promoting State Farm's premier insurance and financial service products, offering you the chance to become an integral part of a trusted brand. Responsibilities: Forge enduring customer relationships and proactively follow up to ensure continued satisfaction. Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions. Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs. As an Agent Team Member, you will receive... Simple IRA Salary plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Professional development Abundant opportunities for career advancement within our agency Licensing paid by agency Requirements: Genuine interest in marketing products and services that align with customer needs and preferences. Exceptional communication skills across all channels - written, verbal, and attentive listening. A people-centric mindset with a keen eye for detail. Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries. Proficiency in learning and navigating computer functions efficiently. Collaborative spirit, thriving in a dynamic team environment. If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $36k-48k yearly est. 25d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Gregg Rothermund-State Farm Agent

    Columbus, OH

    Job DescriptionBenefits: Licensing paid by agency 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Ive been a proud State Farm agent serving the Worthington, OH community for 45 years. Including myself, our office is home to three licensed full-time agents who are dedicated to helping customers protect what matters most. We offer a competitive salary, a 401(k) plan, paid vacation, continuing education, and we cover the cost of all licensing and certifications to support your professional growth. Im a graduate of Ohio State University and deeply committed to giving back to the community. Im a lifetime member of the Nationwide Children's Hospital Development Board, a past chairman of the Woody Hayes Sports Spectacular, a past president of the Muirfield Village Civic Association, and an active member of New Hope Church. If youre looking for a stable, established agency that values teamwork, community, and career growth, this could be the perfect place for you. ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Gregg Rothermund - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $36k-48k yearly est. 20d ago
  • Network Representative (Columbus)

    Chenmed

    Columbus, OH

    We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Network Representative is responsible for the establishment of a Coordinated Provider List (CPL) to provide specialty care services to our patients within specific geographic regions. This individual will report to and work with the Network Director to develop the CPL and serve as the local relationship builder with those providers. This individual will use database systems to manage provider data and produce reports and analysis for the Center, Specialty, MED COE and HCT leaders to support improved medical costs and specialty care utilization. This individual will work closely with and consider feedback from those leaders as they develop the local CPLs. The Network Representative will also serve a key educational role for our PCPs. This individual will meet with the PCPs in their geographic regions in groups and also during 1:1 meetings to gain their feedback about the CPL while educating them about these providers while highlighting medical cost opportunities in their panel of patients. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: * Has direct accountability for total medical cost and quality of care external to ChenMed within the region. * Builds, refines, and manages a tiered network of coordinated external specialists and facilities to form a Coordinated Provider List (CPL) for those specialties outside of HCT and Specialty Care. Local relationship builder with all providers and payor partners in the CPL. * Identifies areas to improve provider service levels and quality. Leads a quarterly meeting National Specialty Directors and Network Director to review pattern, trends, and opportunities within the CPL. * Responsible for meeting with high volume community specialist at least monthly to give them feedback on their referring trends and practice patterns as it relates to part B & D. * Attends center meetings such as Transforming Care Meetings for to gain feedback about the CPL and educate PCPs about medical cost opportunities. * Meets with individual PCPs regularly (usually monthly or more frequently as needed to support business need) to gain feedback about the CPL and provide targeted education about medical cost opportunities (A/B/D). * Collaborates with Center Dyads to analyze, identify opportunities and support improvement initiatives within referrals including workflow, productivity, leakage and consult tracking. * Coordinates utilization of CPL with Care Coordinators and Referral Managers: develops plans to reduce referral leakage. * Maintains knowledge of medical trends, cost drivers and cost saving opportunities. * Support communication and collaboration with health plans at the city/area and regional level. * Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: * Advanced-level business acuity * Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques, and methods * Advanced skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position * Ability and willingness to travel locally, regionally and/or nationally up to 80% of the time; flexible to work evening, weekends and/or holidays as needed * Team-oriented with the ability to work extremely well with patients, colleagues, physicians, and other personnel in a professional and courteous manner * Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks * Spoken and written fluency in English * This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: * BA/BS degree in Healthcare or related field is required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis * A minimum of 3-5 years' work experience in Healthcare or related field is required * Healthcare experience within the Medicare HMO population is a plus * A valid, active driver's license in State of employment is required; position may require travel within the market * Prior experience working in a Medicare Managed Care environment preferred PAY RANGE: $59,251 - $84,643 Salary The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS ****************************************************** We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Hybrid
    $59.3k-84.6k yearly 16d ago
  • Resolution Specialist

    Gifthealth

    Columbus, OH

    About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Shift Options: 12:00 PM-8:00 PM or 1:00 PM-9:00 PM Note: Bilingual candidates will be given priority. Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective responses. This role requires close collaboration with cross-functional teams to enhance the patient experience and drive continuous improvement in our support processes. Key Responsibilities Escalation Management: Serve as the primary point of contact for high-priority patient concerns. Coordinate with internal teams to resolve issues promptly. Develop and implement protocols for handling escalations efficiently. Team Leadership: Mentor and support Patient Care Representatives in managing challenging cases. Provide training on best practices for issue resolution and customer service. Monitor team performance and provide feedback for continuous improvement. Process Improvement: Analyze escalation trends to identify areas for operational enhancements. Collaborate with stakeholders to implement solutions that reduce recurrence of issues. Maintain documentation of processes and updates for transparency and training purposes. Compliance and Reporting: Ensure all patient interactions comply with HIPAA and other regulatory standards. Generate reports on escalation metrics and outcomes for leadership review. Participate in audits and quality assurance activities as needed Qualifications Bachelor's degree in Healthcare Administration, Business, or related field. Minimum of 3 years in a patient support or customer service role, with at least 1 year in a supervisory capacity. Strong problem-solving skills and the ability to handle high-stress situations calmly. Excellent communication and interpersonal skills. Proficiency in customer service software (e.g., Zendesk) and Microsoft Office Suite. Knowledge of pharmacy operations and healthcare regulations is a plus. Success Metrics: Reduction in escalation resolution time. Improvement in patient satisfaction scores. Decrease in repeat escalation cases. Enhanced team performance and morale. Work Environment Location: Hybrid Schedule: Full-time May require additional availability or flexibility for escalations. Regular meetings with teams, departments, or leadership to ensure alignment. Key Essential Functions Must be able to remain seated and work at a computer for extended periods (up to 8 hours). Must be able to type and perform repetitive hand/wrist motions throughout the shift. Must be able to use a headset for phone-based communication for the majority of the workday. Must be able to navigate multiple computer systems and applications simultaneously. Must maintain focus and attention to detail while managing a high volume of calls or tasks. Must be able to communicate clearly and professionally via phone, chat, and email. Must be able to work onsite/remote (customize) for all scheduled shifts, including potential weekends or evenings depending on business needs. Must be able to handle occasional escalated or emotionally charged interactions with composure. Must be able to meet productivity and quality standards consistently. Pharmacy Technician Trainee license will be required prior to starting with Gifthealth. Gifthealth will assist in this process. Employment Classification Status: Full-time FLSA: Non-Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Salary Description $22-$28/hr
    $22-28 hourly 60d+ ago
  • Resolution Specialist

    Gifthealth Inc.

    Columbus, OH

    Description: About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Shift Options: 12:00 PM-8:00 PM or 1:00 PM-9:00 PM Note: Bilingual candidates will be given priority. Work location: 4343 Equity Drive, Columbus, OH Position Summary As the Resolution Specialist at Gifthealth, you will oversee the resolution of complex patient issues, ensuring timely and effective responses. This role requires close collaboration with cross-functional teams to enhance the patient experience and drive continuous improvement in our support processes. Key Responsibilities Escalation Management: Serve as the primary point of contact for high-priority patient concerns. Coordinate with internal teams to resolve issues promptly. Develop and implement protocols for handling escalations efficiently. Team Leadership: Mentor and support Patient Care Representatives in managing challenging cases. Provide training on best practices for issue resolution and customer service. Monitor team performance and provide feedback for continuous improvement. Process Improvement: Analyze escalation trends to identify areas for operational enhancements. Collaborate with stakeholders to implement solutions that reduce recurrence of issues. Maintain documentation of processes and updates for transparency and training purposes. Compliance and Reporting: Ensure all patient interactions comply with HIPAA and other regulatory standards. Generate reports on escalation metrics and outcomes for leadership review. Participate in audits and quality assurance activities as needed Qualifications Bachelor's degree in Healthcare Administration, Business, or related field. Minimum of 3 years in a patient support or customer service role, with at least 1 year in a supervisory capacity. Strong problem-solving skills and the ability to handle high-stress situations calmly. Excellent communication and interpersonal skills. Proficiency in customer service software (e.g., Zendesk) and Microsoft Office Suite. Knowledge of pharmacy operations and healthcare regulations is a plus. Success Metrics: Reduction in escalation resolution time. Improvement in patient satisfaction scores. Decrease in repeat escalation cases. Enhanced team performance and morale. Work Environment Location: Hybrid Schedule: Full-time May require additional availability or flexibility for escalations. Regular meetings with teams, departments, or leadership to ensure alignment. Key Essential Functions Must be able to remain seated and work at a computer for extended periods (up to 8 hours). Must be able to type and perform repetitive hand/wrist motions throughout the shift. Must be able to use a headset for phone-based communication for the majority of the workday. Must be able to navigate multiple computer systems and applications simultaneously. Must maintain focus and attention to detail while managing a high volume of calls or tasks. Must be able to communicate clearly and professionally via phone, chat, and email. Must be able to work onsite/remote (customize) for all scheduled shifts, including potential weekends or evenings depending on business needs. Must be able to handle occasional escalated or emotionally charged interactions with composure. Must be able to meet productivity and quality standards consistently. Pharmacy Technician Trainee license will be required prior to starting with Gifthealth. Gifthealth will assist in this process. Employment Classification Status: Full-time FLSA: Non-Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements:
    $31k-54k yearly est. 9d ago
  • FHA Mortgage Origination Representative

    Contact Government Services, LLC

    Columbus, OH

    FHA Mortgage Origination RepresentativeEmployment Type: Full Time , Entry LevelDepartment: Customer Service CGS is seeking an FHA Mortgage Origination Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Provide excellent customer service, answering a variety of calls and emails from the mortgage lending industry and the public on FHA guidelines and procedures.- Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge client's requests.- Follow standard operating procedures for various topics, systems, and contact channels.- Document all of your contacts in a database- Keep up to date on FHA mortgage processes and procedures Qualifications:- The capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients.- Excellent time management skills and dependability.- Strong verbal and written communication skills.- High School diploma or GED.- At least two years working with FHA loans ( e.g. loan originator, loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center background, or at least three years of loan origination working with conventional loans and/or other government-backed loans ( e.g. FHA, USDA, VA)- Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation. Ideally, you will also have:- Contact Center experience (omnichannel).- Bilingual (Spanish/English), verbal and written.- FHA knowledge/experience Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Phone: *****************Email: *******************
    $29k-49k yearly est. Auto-Apply 39d ago
  • Client Representative / Customer Service Representative

    Tectammina

    Columbus, OH

    Responsible for management of all vehicles in Columbus, OH • Conduct multi-point inspection on rental returns and identify mechanical and physical concerns • Conduct routine vehicle inventory including new purchases, rental returns and vehicles in service or repair • Manage routine maintenance of vehicles • Ensure vehicles are properly badged, cleaned and prepped for future rentals • Maintain positive relationships with external body & service shops • Transport vehicles to and from service & repair facilities • Work with body shops for damage estimates and timely repairs • Assist transportation department in transporting inbound and outbound vehicles • Face to face customer interaction • Provide exceptional customer service • Review processes and make recommendations as needed • Other projects as designated by management The position would report to the NE Regional Account Executive, Columbus, Ohio. Base plus bonus potential. Qualifications please share your profile to ***************************** Additional Information Job Status: Permanent / Full time postion Eligibility: EAD GC/ GC/ US Citizen Share the Profiles to ********************** Contact: ************ Keep the subject line with Job Title and Location
    $27k-35k yearly est. Easy Apply 2d ago
  • Customer Service Representative - Columbus, OH

    National Background Check, Incorporated

    Columbus, OH

    The Customer Service Representative will be responsible for managing high call volume, sales and customer service/support for NBCI. This person will be fingerprinting and speaking with customers, establish and/or solidify business relationships to generate fingerprint service business. This person will also provide general support to the office, contact customers about any fingerprinting issues when necessary, assist with departmental follow-ups, and resolve customer issues when necessary. This person will also have excellent communication skills and provide superb customer service to all customers. This person is responsible for maintaining a good rapport with all customers that come into the office. Position Status: Full-time Supervision Received: Reports to the Customer Service Manager, NBCI Supervision Exercised: None Essential Functions, Duties and Responsibilities: Customer Service/Communications/Sales * Excellent attendance * Answer phones promptly and professionally and maintain a helpful demeanor with internal and external clients. * Practice and reinforce superior customer service skills in customer interactions on the telephone and in-person. * Greet all customers professionally and with a helpful demeanor. * Fingerprint and/or drug test all walk-in customers. * Contribute to the overall success of FastFingerprints by communicating effectively with management to ensure that company initiatives are followed. * Correspond as needed with management to communicate problems, clarify questions and issues. Processes * Stay up-to-date on filing of forms/paperwork/phone calls. * Schedule appointments and take payments over the phone. * Retrieve calls from voicemail system daily. Ensures that all calls are returned to customers. * Ensure daily, weekly and monthly work processes and reporting are done accurately and timely. * Assist with researching accounts payables issues. * Provide general assistance to all phone callers. Teamwork * Positively promote all goals and objectives of management within the office. * Continually seek to improve the sales experience with revised and improved processes. * Maintain a positive attitude and work environment, so as to lead by example. * Contribute to the overall success of the office by fostering a positive teamwork environment. * Continually seek to help FastFingerprints by offering assistance wherever necessary. Minimum Qualifications: * Two or more years of customer service experience * Must have excellent attendance habits * Must be self-disciplined, have excellent communication skills and a strong work ethic * Must be a self-starter * Must be able to work in a fast-paced environment Desired Experience: * Associate's Degree preferred * Strong customer service and communication skills * Strong Computer skills needed Other Information: Candidates must provide references, be able to pass a pre-employment drug screen and a fingerprint-based criminal background check. Job Type: Full-time
    $27k-35k yearly est. 60d+ ago
  • Inside Sales Representative

    DTS Fluid Power 3.6company rating

    Columbus, OH

    COME FOR THE JOB-STAY FOR THE CAREER! INSIDE SALES REPRESENTATIVE! THIS IS A FULL-TIME PERMANENT POSITION THAT IS LOCATED IN COLUMBUS, OH! FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As an Inbound-Inside Sales Representative with FCX Performance/Simco, you will establish and expand relationships with current customers and our outside sales team. You'll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results! In addition to competitive pay and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, management, and operations throughout the country Professional development and training Team oriented company culture where it's called work for a reason but have fun in the process Join a local team with company backing Essential Functions & Responsibilities: Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment. Maintains responsibility of orders from quotation to collection: Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software. Responds to customer inquiries. Processes customers' orders and send order acknowledgements. Review customer purchase orders for special conditions/documentation Checks availability and verifies ship dates. Increases order size by suggesting related items, explaining features, and checking customer's buying history. Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery. Negotiates pricing and delivery with vendors when necessary. Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels. Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.) Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise. Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date. Other duties as assigned by Management. Preferred Education/Experience: Bachelor's Degree preferred. 1-3+ years' experience in Customer Service related Industry preferred, experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor a plus. Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $38k-69k yearly est. Auto-Apply 60d+ ago
  • Inside Sales Representative

    Applied Industrial Technologies, Inc. 4.6company rating

    Columbus, OH

    COME FOR THE JOB-STAY FOR THE CAREER! INSIDE SALES REPRESENTATIVE! THIS IS A FULL-TIME PERMANENT POSITION THAT IS LOCATED IN COLUMBUS, OH! FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As an Inbound-Inside Sales Representative with FCX Performance/Simco, you will establish and expand relationships with current customers and our outside sales team. You'll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results! In addition to competitive pay and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy: * A LASTING CAREER - Career paths are available in sales, management, and operations throughout the country * Professional development and training * Team oriented company culture where it's called work for a reason but have fun in the process * Join a local team with company backing Essential Functions & Responsibilities: * Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment. * Maintains responsibility of orders from quotation to collection: * Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software. * Responds to customer inquiries. * Processes customers' orders and send order acknowledgements. * Review customer purchase orders for special conditions/documentation * Checks availability and verifies ship dates. * Increases order size by suggesting related items, explaining features, and checking customer's buying history. * Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery. * Negotiates pricing and delivery with vendors when necessary. * Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels. * Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.) * Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise. * Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date. * Other duties as assigned by Management. Preferred Education/Experience: * Bachelor's Degree preferred. * 1-3+ years' experience in Customer Service related Industry preferred, experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor a plus. Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
    $48k-60k yearly est. 40d ago
  • Inside Sales Representative

    Consolidated Electrical Distributors

    Columbus, OH

    The Inside Sales Representative position is responsible for maintaining current customer satisfaction with service and sales, and generate new sales/business thru sales initiatives and goals. Provide professional services with product knowledge, problem solving, and order enhancement. Reports to: Inside Sales Manager Minimum Qualifications: COMPETENCIES + Communication Proficiency + Customer/Vendor Focus + Personal Effectiveness/Credibility + Technical Capacity + Teamwork + Detail-oriented + Flexibility Preferred Qualifications: + Bachelor's degree in a technical or business discipline, preferred + OR equivalent years' experience with Eclipse business software + Two years' industry specific experience, preferred Working Conditions: This job operates in a professional office environment and various warehouse locations and conditions. This role routinely uses standard office equipment. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Supervisory Responsibilities: No Essential Job Functions: + Provides outstanding customer service to all current and potential customers, mainly via telephone and internet + Writes orders with accuracy and in accordance to all sales policies and procedures + Maintain current customer base + Meet established monthly sales goals + Communicates and cooperates with outside sales force and/or other departments for all Frost pertinent activities + Communicate process improvement ideas + Timely follow-up on all customer orders, quotes, and materials + Maintains up-to-date awareness with new and existing products and services CED is an Equal Opportunity Employer - Disability | Veteran Other Compensation: The following additional compensation may be applicable for this position: + Profit Sharing Benefits: Benefits available for this position are: + Insurance - Medical, Dental, Vision Care for full-time positions + Insurance - Medical only for part-time positions, 30+ hours/week + Disability Insurance + Life Insurance + 401(k) + Paid Sick Leave + Paid Holidays + Paid Vacation + Health Savings Account (HSA) and matching
    $35k-56k yearly est. 60d+ ago
  • Inside Sales Representative

    Matic 3.9company rating

    Columbus, OH

    Importance of the Role We are looking for an Inside Sales Representative to increase insurance policy sales from our largest partners. You will be tasked with making connections with prospective customers to generate qualified opportunities for our insurance agents. Reporting to our insurance agency sales manager, this position offers quick upward mobility with the goal of being promoted from this role within 6-8 months. This position is held in Columbus, Ohio. Responsibilities Conduct outbound calls to prospective clients, overcome objections, and transfer qualified prospects to insurance agents. Ability to quickly build rapport with clients over phone, email, and text Run sales process effectively with organized notes and tasks for follow-ups Clearly articulate Matic value proposition to the consumer Achieve sales targets for calls, transfers, conversion, and quality Working with sales manager and trainer on licensing to become an agent Requirements Ability to overcome objections and handle adversity Strong work ethic and drive Must be a passionate individual that can convey the value of our message clearly Strong written skills to craft creative emails. Self starter mentality Ability to handle multiple priorities and demands in a fast-paced environment No college degree necessary What We Offer Guaranteed Base Pay: Competitive hourly rate of $19.23 Monthly Bonus: Monthly performance bonuses with a monthly target of $500 and the potential to reach $1,300 based on total policies sold, policies per customer and close rate Matic Stock Options - all employees have ownership in Matic Flexible Paid Time Off - take off as much time as you need - we support work / life balance Medical, Dental & Vision insurance - Matic pays 100% for employees Health Savings Account - with monthly employer contribution 401(k) Retirement Plan Option Voluntary Life, Accident and Short-Term Disability Insurance Continuing education - licensing and professional development paid for by Matic. Career advancement - we have a culture that prioritizes internal promotion and career growth A TRUE team culture - One Team, One Dream is our company motto Frequent team events & activities - happy hours, charity events, game nights, volleyball/kickball teams, etc. Modern and casual office environment with various amenities - ping pong table, coffee/espresso bar, flavored water bar, etc. About Matic Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic's digital insurance marketplace has over 40 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more. We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun. Here at Matic we have multiple success stories through hiring people with OR without previous sales experience. Many of our Inside Sales Representatives were doing before continuing their career at Matic: Inside Sales, Outside Sales, or Account Managers Door-to-Door Sales Business Development Reps or Lead Generators Servers, Bartenders, or Hospitality Workers Field Marketers or Direct Marketers Teachers or Educators High School, College, or Professional Athletes Transitioning Military Service Members & Veterans Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
    $19.2 hourly Auto-Apply 5d ago
  • Transmission Construction Representative-Transmission Line & Substation

    Think Power Solutions

    Lancaster, OH

    Transmission Construction Representative - $5K Sign-On Bonus - Electric Utilities - Transmission Line & Substation We are looking for a highly skilled and knowledgeable Transmission Construction Representative to oversee contractor performance and ensure compliance with contract terms for construction projects related to the owner's electric transmission system. This role will involve ensuring work is completed safely, on schedule, and design specifications, across a range of projects, from simple upgrades to the construction of new substations. Ensure contractors adhere to all contract requirements while performing construction on the electric transmission system. Monitor the safe completion of work, ensuring alignment with design specifications and safety standards. Manage a wide scope of projects, including substation upgrades and the construction of new substations. Proactively identify potential issues that could impact project success, such as design flaws, material shortages, contractor performance, access challenges, and customer concerns. Assist in resolving issues to maintain project timelines, quality, and safety standards. Apply expert knowledge of line, substation, and civil construction requirements, with a broad understanding of other transmission and distribution areas. Interpret engineering drawings and provide guidance for their application in construction. Ensure compliance with Owner construction standards and safety terms. Perform all duties independently, while demonstrating leadership and a high level of expertise. Mentor and train lower-level Transmission Construction Representatives (TCR), sharing best practices and ensuring the application of correct methods and processes. The successful candidate will demonstrate excellent problem-solving, communication, and leadership skills, making them an invaluable asset to our team and ensuring the smooth, compliant execution of key construction projects. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. · The employee may be required to stand; reach with hands and arms, stoop and kneel · The employee may be subject to rough terrain and inclement weather · The employee may be required to sit or stand for long periods of time · The employee may be required to lift, carry, push, pull or move up to 50 pounds · The employee may be required to travel · The employee is frequently exposed to outside weather conditions including wet and/or humid conditions · This position may require working more than 40 hours per week Requirements Requirements Associate's degree in construction management or engineering is a plus 6+ years of relevant transmission line and substation work experience required Experience working in the utility industry is highly preferred Compliance management experience is a plus Proficient at using a computer, iPad and Microsoft Office products Good communication skills, both verbal and written Must have a valid driver's license Must currently be eligible to work in the United States without sponsorship About Think Power Solutions Think Power Solutions is a certified Great Place to Work company! This credential was earned based on extensive ratings provided by our employees in anonymous surveys conducted by the Great Place to Work organization - the global authority on workplace culture since 1992. Think Power Solutions is a leading tech-enabled infrastructure management solutions provider with highly skilled and dedicated consultants who clients entrust to manage their mission-critical infrastructure. Think Power Solutions was founded with the vision of providing exceptional client service influenced by modern technology to positively impact the utilities, telecom, and construction industries. Think Power Solutions exists to serve its clients, making every effort to understand their needs to produce a high-quality deliverable specifically tailored to meet custom requirements. Our client-centric philosophy, creative thinking, and innovative solutions, combined with stellar project execution attracts top industry talent. Think Power Solutions' culture enables its people to deliver industry leading services and products. Benefits · 401(k) with 3.5% company match · 100% employer paid employee-only medical plan · 100% company paid basic life insurance · 100% company-paid long-term disability · Optional vision and dental insurance · Optional short-term disability · 6 company-paid holidays · 10 days PTO · 5 days paid family leave · 6-weeks maternity leave paid at 100% · 1-week paternity leave paid at 100% · Infertility benefits up to $10,000 · Adoption assistance up to $5,000 Note to Recruiters, Placement Agencies, and Similar Organizations Think Power Solutions does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Think Power Solutions employee. Think Power Solutions will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Think Power Solutions and will be processed accordingly. EEO Statement Think Power Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Think Power Solutions will not tolerate any unlawful discrimination towards, or harassment of applicants or employees, by anyone at Think Power Solutions, or anyone working on behalf of Think Power Solutions.
    $29k-49k yearly est. 19d ago
  • Customer Service Representative

    Jeg's Automotive, LLC 4.2company rating

    Delaware, OH

    Customer Service Associate Job title: Customer Service Associate Job type: Full Time Hours of Operation: 4 days - 10 hours shifts (schedule varies based on business needs) The JEGs Story: Why do millions depend on JEGS for their high-performance car parts? It's simple - from the iconic mail-order catalog to a fully stocked e-commerce experience, we have built a preferred destination for every gearhead, professional racer, weekend warrior and restoration guru who wants to take their vehicle to the next level. Job Summary: JEGS has immediate openings for experienced Customer Service Associates to work in our Columbus, OH or our Delaware, OH Call Centers. If you are passionate about providing quality customer service and enjoy working in a high-volume customer-focused environment, this could be your opportunity. Key Responsibilities: Professional Customer Service: Deliver a high level of professional, courteous and personalized customer service in all interactions. Customer Inquiry Response: Answer customer inquiries through various channels (phone, email, support tickets) in a timely and accurate manner. New Account Creation: Gather all required information to onboard new customers, including but not limited to name, phone number, email address, and shipping and billing information. Account Updates: Update customer account information as needed, ensuring data accuracy and integrity. Documentation of Customer Interactions: Accurately document customer conversations, interactions and transactions for future reference and quality assurance. Customer Complaint Handling: Effectively manage and resolve customer complaints with professionalism and empathy, ensuring customer satisfaction. Product & Service Knowledge: Provide clear and concise information regarding products, services and company policies to customers. Order Processing: Efficiently process orders, ensuring accuracy and attention to detail in all transactions. Shipping Status Checks: Track and provide updates on the status of customer orders, shipments and deliveries. Upselling & Cross-Selling: Utilize sales techniques to upsell and cross-sell products or services based on customer needs and preferences. Core Skills: Customer Service Experience: 2+ years of customer service experience in a call center environment, with a proven track record of delivering excellent service. Problem-Solving & Decision-Making: Strong problem-solving abilities and sound decision-making skills to handle customer concerns effectively and efficiently. Customer Satisfaction Focus: Ensure complete customer satisfaction by addressing concerns, offering solutions and following up as needed. Attention to Detail: Demonstrate a keen eye for detail when processing orders, updating accounts and tracking customer interactions. Complaint Acknowledgment: Acknowledge customer complaints promptly by professionally demonstrating attentiveness to their concerns. Verbal and Written Communication: Strong verbal and written communication skills with an upbeat, concise and professional tone. Preferred Skills: Complaint Acknowledgment: Acknowledge customer complaints promptly and professionally, demonstrating attentiveness to their concerns. Active Listening: Apply active listening skills to understand customer needs, identify issues and provide appropriate solutions. Microsoft Office 365 Proficiency: Proficient in Microsoft Office 365 suite (Word, Excel, Outlook and Teams) with strong computer aptitude. Positive Attitude: Maintain a positive, solution-focused attitude even in challenging situations. Time Management: Effectively prioritize tasks and manage time to ensure all customer needs are met promptly. Multitasking: Ability to handle multiple customer inquiries and issues simultaneously while maintaining a high level of service. What We Offer: JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term and Long-term disability, company-paid life insurance, a business-casual dress environment, 401K and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount and weekly pay.
    $26k-32k yearly est. Auto-Apply 19d ago
  • CUSTOMER SERVICE REPRESENTATIVE

    First Citizens National Bank 3.8company rating

    Marion, OH

    Provides prompt, tactful, friendly, courteous and efficient customer service in the processing of bank transactions, as well as assisting with reception coverage at the Main Office. Responsible for protection of the Bank's assets through adequate security and fraud prevention measures. Principal Activities (Daily Activities): * Reliably accepts and processes customer transactions consisting of: * -Cash and coin deposits * -Checking and savings deposits * -Mortgage, commercial, and installment payments * -Redeem Series E & EE Savings Bonds * -Cash checks * -Count and wrap coin * -Back-counter processing * -Collect fees for services where applicable * -Issue credit card cash advances * -Prepare cash and general ledger debits and credits * -Night deposit bags and daily mail deposits * -Issuance of Cashier Checks & Money Orders * -Knowledge of Bank's deposit products * Reconciles and balances cash drawer daily in accordance with Bank policy. Efforts to locate unresolved errors. Assures only minimum amounts of cash necessary for efficient teller operation according to policy. * Reception Duties: Answering all incoming calls and in-person inquiries. Correctly transferring incoming calls in a timely and professional manner. Perform word processing and other administrative support including, but not limited to, report and policy preparation, as well as faxing/scanning. * Maintains a clean working area according to policy. Personal appearance is neat and professional according to policy. * Granted authority to authorize Bank Cashier Checks by signature within assigned operating limits. * Complete Currency Transaction Reports for any cash transaction over $10,000 when required. * Responsible for monetary decisions & reporting situations regarding potential fraud. * Responsible for protection of the Bank's assets through awareness of unusual happenings or suspicious individuals. * Maintain appropriate security control of cash and other articles of value in adherence to security policy. * ATM balancing and reconciling as required. * Vault balancing and reconciling as required. * Assist customers with additional products/services to suit customers' needs for cross selling. * Maintains compliance to all government regulations, including Bank Secrecy Act, Regulation E (Electronic Funds), Regulation CC (Funds Availability, CRA and Regulation DD). o Promote positive image of bank involvement in community initiatives and organizations. o Ability to travel/work at other banking center locations as needed. Requirements High school GED or equivalent; cash handling and customer service experience; typing, computer skills and telephone skills; math skills and ability to comprehend, interpret, and apply detailed information; strong interpersonal skills. Wages are commensurate with experience, and a complete benefits package is providing including educational reimbursement with First Citizens paying 100% of tuition for full time employees; student loan dept repayment; paid time off; 401(k); health, dental, vision insurance; and more. This /posting does not list all the duties of the job. This /posting may be revised at any time. This job description/posting is not to be implied as a contract for employment for any length of time and will not change the employee's at will relationship. Either the employer or the employee may terminate employment at any time. Equal Opportunity Employer D/V.
    $30k-34k yearly est. 9d ago
  • Inside Sales Representative - Columbus, OH

    Specialty Building Products 3.6company rating

    Hebron, OH

    U.S. Lumber, an SBP Brand, is currently looking for an Inside Sales Representative to join our VALUES based organization. In this role you will focus on the following duties: Field inbound sales calls, communicate and build relationships with our retail and big box customers, respond to requests for prices and quotations, administer complaints, scheduling of deliveries, and providing customer follow-ups. Placement of orders and correspondence with our operations department. Partner with the outside sales team to ensure sales efforts are maximized and opportunities revealed. Responsibilities and Essential Functions: * Receive incoming and outgoing calls related to sales inquiries for new and established customers to provide pricing and availability, as well as information about our products and distribution services. * Execute strategic plans in coordination with Outside sales, network with customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries, and providing customer follow-ups to ensure customer needs are met. * Inform customer of unit pricing, shipping date, anticipated delays, and any additional information requested by the customer * Other duties, as assigned and requested by management * Market Knowledge: Stay updated on industry trends, competitor activities, and market dynamics within the retail sector. Competencies: * Problem Solving/Analysis. * Customer/Client Focus. * Decision Making. * Communication Proficiency. * Teamwork Orientation. * Technology capacity Required credentials: * High school diploma with a 2-year degree preferred * 2-4 years sales experience, building industry experience preferred * Excellent communication skills including service-oriented telephone manner * Must understand and possess good business and selling principles and negotiation skills * Must be computer literate, Microsoft Word, Excel, and Outlook * Strong organization and administration skills * Self-starter, pro-active and the ability to take initiative * Must have basic math and analytical skills Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products! Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include: * Medical, Dental, Vision given on the 1st of the month following 30 days of employment * Company-Paid Life Insurance & Disability * 401(k) with Company Match * Company-Paid Time Off * Paid Holidays & Floating Holidays * PLUS ADDITIONAL PERKS! Serving our communities: We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence. We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees. Specialty Building Products is an equal opportunity employer. It is our policy of Specialty Building Products not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.
    $35k-64k yearly est. 60d+ ago
  • Customer Service Representative

    DSV Road Transport 4.5company rating

    Lancaster, OH

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Lancaster, 35 Technology Pl Division: Solutions Job Posting Title: Customer Service Representative - 105911 Time Type: Full Time Position Description Summary: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): * Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling * Interact with management and warehouse personnel to establish service criteria and meet customer requirements * Follow up with customers and other departments to resolve invoice problems and discrepancies * Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling * Accurately input into and retrieve information from the system * Audit air bills for completeness and accuracy. Research and maintain filings of air bills * Reconcile driver pickup and delivery manifests * Read, decode, and decipher freight coding in order to expedite freight movement and tracking process * Record damaged shipments and misrouted freight on applicable reports The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity - Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Accountability - Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways. Impact of Decisions - Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health. Working Relationships - Regularly interact with peers and management concerning matters of complex scope and discretion. Scope - Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel. Essential Functions: Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-6 years of experience. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email
    $27k-35k yearly est. Easy Apply 21d ago
  • Inside Sales Representative

    Carter Lumber 3.8company rating

    Washington Court House, OH

    Job Description Do you have a positive attitude? Are you a people-person? Do you enjoy sales? This Inside Sales Rep (ISR) opportunity is for you! You will have the chance to become the face of the store and the person customers rely on when they stop in. Friendly customer service is key. Our customers can buy a 2x4 anywhere - they come to us because of the customer service. Our Story Carter Lumber was founded in 1932 by W.E. Carter. For 90 years, we have strengthened our company by staying true to our values, which include honesty, hard work, and putting people first. What started as a single lumberyard in Akron, Ohio, is represented today by seven brands servicing professional builders and homeowners across thirteen states with more than 160 locations. Despite our growth, we are still a family-owned company. Our core values and our people-first culture remain the same. Description When a customer walks in the store, you will be there to assist them. You will share product information, give advice on their project needs, produce estimates for packages/projects and process transactions. You will also follow up on online customer quotes, cold call to qualify new leads, support the Outside Sales Reps as needed, and assist in inventory control by conducting cycle counts and resolving overages/shortages. Each ISR completes training to learn our products, our POS System, and how to fill out paperwork. Salary + commission! Our commission is structured so that there is no limit to your compensation. Requirements Experience working in sales or customer service Friendly, outgoing personality Effective communication skills Familiarity with building materials is helpful, but not required Ability to be a team player Ability to ensure sales and profit goals are met Benefits (full-time employees) Health, Dental, Vision (Single and Family Plans) available after 30 days of employment Short and Long-Term Disability Company-paid life insurance and AD&D Optional supplemental life insurance Company-match 401(k) Vacation time and paid holidays Vendor incentives Room for growth; we promote from within! Military encouraged to apply! Powered by JazzHR MRfhRAHU8n
    $41k-66k yearly est. 19d ago
  • Inside Sales Position

    Surge Staffing 4.0company rating

    Hebron, OH

    Now Hiring: Inside Sales Representative 📍 Full-Time We're looking for a motivated Inside Sales Representative to join our values-driven, people-first organization. In this role, you'll be a key connection point between our customers, outside sales team, and operations-helping drive growth while delivering an exceptional customer experience. What You'll Do Handle inbound and outbound sales calls from new and existing customers Build strong relationships with retail and big-box customers Provide pricing, product availability, and quotations Process orders and coordinate with operations on scheduling and delivery Partner closely with outside sales to uncover opportunities and maximize sales efforts Resolve customer inquiries and complaints with professionalism and urgency Stay informed on market trends, competitors, and industry activity What We're Looking For 2-4 years of sales experience (building materials industry preferred) Strong communication skills with a customer-focused mindset Solid business judgment, negotiation, and problem-solving skills Proficiency with Microsoft Word, Excel, and Outlook Highly organized, proactive, and comfortable managing multiple priorities High school diploma required; associate degree preferred Why Join Specialty Building Products Specialty Building Products is a leading distributor of specialty building products across North America, operating in 45 U.S. states and 8 Canadian provinces. We are built on strong culture, collaboration, and opportunity-and we're committed to helping our people grow and succeed. Benefits & Perks ✅ Medical, Dental & Vision (effective after 30 days) ✅ Company-Paid Life Insurance & Disability ✅ 401(k) with Company Match ✅ Paid Time Off & Paid Holidays ✅ Additional perks and growth opportunities IND2
    $31k-38k yearly est. Auto-Apply 23d ago

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