Order management representative job description
Updated March 14, 2024
9 min read
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Example order management representative requirements on a job description
Order management representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in order management representative job postings.
Sample order management representative requirements
- Bachelor's degree in business or related field
- 2+ years of experience in order management
- Excellent knowledge of order processing procedures
- Proficient in MS Office and CRM systems
- Familiarity with accounting principles
Sample required order management representative soft skills
- Excellent interpersonal skills
- Strong problem-solving abilities
- Highly organized and detail-oriented
- Ability to work well in a team environment
- Exceptional customer service skills
Order management representative job description example 1
ASTON FRANCE order management representative job description
Pay Rate: $18.00/hr
Availability: Must be available Mon-Sun 5 am-midnight including holidays . (They do a shift bid twice a year) They will not take ANY preferences, so all candidates need to be 100% open/available during these hours. Apply if you have FULL OPEN AVAILABILITY
Job Description:
- Support inbound calls for live orders for companies partner Merchants & Customers while maintaining 5 star customer service.
- Develop an extensive expertise in how company uses its processes & system to promote positive outcomes.
- Operate with a willingness to grow with a diverse team that has passion for what we do & the impact we are making toward this industry.
- Go above & beyond to create the best possible outcome for our customers.
Qualifications:
- Ideally, 2+ years of experience handling inbound customer issues resolution using chat, email, or phone.
- Computer skills, ability to type quickly and respond to emails/chats professional is a requirement
- 1 Week training
- Need to be super flexible - Company is a startup and constantly changing
IF YOU HAVE FULL OPEN AVAILABILITY, OUTSTANDING TENURE AND GREAT CALL CENTER EXPERIENCE, SEND YOUR RESUME TO
About Aston Carter:Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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Order management representative job description example 2
Wolters Kluwer order management representative job description
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.
Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
The **Order Processing Representative - Warehousing & Inventory** works in all areas of the Distribution Department, including the mailroom, shipping, final inspect/shrink wrapping, warehousing, receiving, product assembly, manifest operation and operation of a sit-down and stand-up forklift. Additional duties are performed upon request of the manager.
The Order Processing Representative - Warehousing & Inventory must have strong interpersonal and communication skills to interact with others in a team-oriented environment. A strong aptitude of software usage is required since the position uses SAP applications, Microsoft Office 365, and other PC or web applications.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ The Distribution Department ships approximately 4,000 Customer Orders annually.
+ Products from multiple vendor/supplier purchase orders are received, processed and tracked for inventory control daily.
**Job Duties Include:**
**Shrink-Wrap & Final Inspection:**
+ Maintain and set-up of shrink-wrap machines.
+ Processes product through the shrink-wrap operation.
**Stock Picking/Wrapping:**
+ Gathers (picks) orders from various locations within Distribution per picking slips.
+ Packs orders appropriately for shipping.
+ Computer look-ups, e.g., inventory locations and quantities.
**Operates** **Forklift/Warehousing:**
+ Operation of conventional sit-down and stand-up forklift to move product within warehouse and load/unload trucks.
+ Performs minor maintenance on machines.
+ Replenishes stock locations.
**Product Assembly:**
+ Gathers (picks) and assembles products per Sales Order.
**Receiving:**
+ Verifies incoming items for accuracy against P.O., Bill of Lading, etc.
**Miscellaneous:**
+ Communicates efficiently and effectively with all departments within Wolters Kluwer and external vendors.
+ Performs other tasks as requested by management.
+ Trains and monitors temporary help during special projects.
**_The preferred shift hours are 10:00am - 6:00pm_**
**JOB QUALIFICATIONS**
**Required Education** :
+ High school degree or equivalent.
**Required Experience:**
+ 3 years job related experience.
+ Microsoft Office 365.
**Preferred Knowledge, Skills, Abilities, Certifications:**
+ Experience with SAP a plus
+ Utilizes independent judgement.
+ Strong interpersonal and communication (written and verbal) skills.
+ Detail oriented, accurate and efficient in handling multiple tasks and stressful situations.
+ Ability to understand and follow directions/instruction written/spoken in English.
+ Strong organizational skills, time management and priority setting.
+ Ability to learn PC functions, like Microsoft Office 365.
+ Good mechanical ability.
+ Ability to work overtime as needed.
+ Dependable and punctual.
+ Ability to work independently in a team environment in a positive and supportive manner.
+ Grammatical and proofreading skills when reviewing orders prior to shipment.
+ Ability to operate a sit-down and stand-up forklift per OSHA requirements.
+ Requires regular attendance.
**Physical Demands:**
+ Work area may be hot and humid during summer/fall months.
+ Physical demands include; finger dexterity, reaching, bending, pushing, pulling, lifting, grasping and standing up to 6-8 hours per day.
+ Must be able to lift up to 60 lbs on a regular basis.
+ Excellent visual acuity and depth perception.
+ Ability and/or licensed to operate a sit-down and stand-up forklift.
**Travel:** N/A
**The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.**
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
The **Order Processing Representative - Warehousing & Inventory** works in all areas of the Distribution Department, including the mailroom, shipping, final inspect/shrink wrapping, warehousing, receiving, product assembly, manifest operation and operation of a sit-down and stand-up forklift. Additional duties are performed upon request of the manager.
The Order Processing Representative - Warehousing & Inventory must have strong interpersonal and communication skills to interact with others in a team-oriented environment. A strong aptitude of software usage is required since the position uses SAP applications, Microsoft Office 365, and other PC or web applications.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ The Distribution Department ships approximately 4,000 Customer Orders annually.
+ Products from multiple vendor/supplier purchase orders are received, processed and tracked for inventory control daily.
**Job Duties Include:**
**Shrink-Wrap & Final Inspection:**
+ Maintain and set-up of shrink-wrap machines.
+ Processes product through the shrink-wrap operation.
**Stock Picking/Wrapping:**
+ Gathers (picks) orders from various locations within Distribution per picking slips.
+ Packs orders appropriately for shipping.
+ Computer look-ups, e.g., inventory locations and quantities.
**Operates** **Forklift/Warehousing:**
+ Operation of conventional sit-down and stand-up forklift to move product within warehouse and load/unload trucks.
+ Performs minor maintenance on machines.
+ Replenishes stock locations.
**Product Assembly:**
+ Gathers (picks) and assembles products per Sales Order.
**Receiving:**
+ Verifies incoming items for accuracy against P.O., Bill of Lading, etc.
**Miscellaneous:**
+ Communicates efficiently and effectively with all departments within Wolters Kluwer and external vendors.
+ Performs other tasks as requested by management.
+ Trains and monitors temporary help during special projects.
**_The preferred shift hours are 10:00am - 6:00pm_**
**JOB QUALIFICATIONS**
**Required Education** :
+ High school degree or equivalent.
**Required Experience:**
+ 3 years job related experience.
+ Microsoft Office 365.
**Preferred Knowledge, Skills, Abilities, Certifications:**
+ Experience with SAP a plus
+ Utilizes independent judgement.
+ Strong interpersonal and communication (written and verbal) skills.
+ Detail oriented, accurate and efficient in handling multiple tasks and stressful situations.
+ Ability to understand and follow directions/instruction written/spoken in English.
+ Strong organizational skills, time management and priority setting.
+ Ability to learn PC functions, like Microsoft Office 365.
+ Good mechanical ability.
+ Ability to work overtime as needed.
+ Dependable and punctual.
+ Ability to work independently in a team environment in a positive and supportive manner.
+ Grammatical and proofreading skills when reviewing orders prior to shipment.
+ Ability to operate a sit-down and stand-up forklift per OSHA requirements.
+ Requires regular attendance.
**Physical Demands:**
+ Work area may be hot and humid during summer/fall months.
+ Physical demands include; finger dexterity, reaching, bending, pushing, pulling, lifting, grasping and standing up to 6-8 hours per day.
+ Must be able to lift up to 60 lbs on a regular basis.
+ Excellent visual acuity and depth perception.
+ Ability and/or licensed to operate a sit-down and stand-up forklift.
**Travel:** N/A
**The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements.**
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Order management representative job description example 3
Philips Lighting North America order management representative job description
Für Signify zu arbeiten bedeutet kreativ und aufgeschlossen zu sein, während man in einem schnelllebigen Unternehmen arbeitet. Unsere Kultur des kontinuierlichen Lernens und des Engagements für Vielfalt und Integration schafft ein Umfeld, welches Dir ermöglicht Deine Fähigkeiten und Deine Karriere auszubauen und gleichzeitig das Leben um Dich herum mit Deiner Arbeit zu verändern. Wir glauben Diversity ist mentale Agilität und wir ergreifen Differenzen um Debatten anzuregen um neue Entschlüsse zu fassen. Als Weltmarktführer in der vernetzten Beleuchtung sind wir der Entwicklung ständig voraus. Wir beschreiten im Bereich der vernetzten Beleuchtung und Internet der Dinge neue Wege in der Datenanalyse, der künstlichen Intelligenz und in smart home, Büros, Städten und mehr! Signify ist eines der wenigen Unternehmen weltweit, das Klimaneutralität erreicht hat und unsere nächsten Nachhaltigkeitsziele sind noch mutiger: die Verdoppelung unseres positiven Einflusses auf die Umwelt und die Gesellschaft bis 2025.
#WeAreSignify #SignifyLife
Start: Ab sofort
Dauer: Mind. 6 Monate mit Option auf Verlängerung (20h/Woche)
Als Werkstudent wirst du Teil des Order Management Teams in Hamburg sein. Wir sind für die umfassende Betreuung aller Key Account Kunden im Bereich Consumer zuständig und arbeiten dabei eng mit allen Vertriebssegmenten und relevanten internen Abteilungen als Schnittstelle zum Kunden zusammen. Du bist verantwortlich für Aufgaben rund um das operative Tagesgeschäft und stehst im Austausch mit unseren Kunden.
Wie es ist Student bei uns zu sein!
Deine Aufgabe
* Erfassung, Verfolgung, Koordinierung und Nachbereitung von eingehenden Aufträgen
* Zusammenarbeit zum kundenbezogenen Außendienst (Intern/Extern) und anderen Stakeholdern
* Prüfung der Verfügbarkeit der Produkte, ggf. in Abstimmung mit dem Key Account Management und/oder S&OP Planning
* Koordination und Abwicklung von Belastungsanzeigen, Gutschriften, Retouren und Complaints
* Unterstützung bei Preis- und Produktauskünften
* Ganzheitliche Betreuung von Online-Kundenportalen und Bearbeitung von Kundenanfragen
Was bringst du mit?
* Laufendes Bachelor- oder Master-Studium der Fachrichtungen Betriebswirtschaftslehre, Volkswirtschaftslehre oder ähnliche Studiengänge
* Proaktive, zuverlässige und lösungsorientierte Arbeitsweise und ein hohes Maß an Eigeninitiative
* Kundenorientierung, Kommunikationsfähigkeit und das Vermögen komplexe Sachverhalte zu überblicken
* Teamfähigkeit
* Gute MS Office Kenntnisse, SAP Kenntnisse sind von Vorteil
* Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift
Was du zurück bekommst
Dies ist kein gewöhnliche Werkstudenten Tätigkeit! Deine Ideen werden geschätzt. Hier gibt es einen Wissenspool, der Dich auf die nächste Ebene Deines Wachstums und Deiner Weiterentwicklung bringt. Lerne von den Besten und wir helfen Dir dabei, Deine Karriere zu optimieren. Möchtest Du Deine Karriere starten? Bewirb Dich jetzt!
Was wir versprechen
Wir verpflichten uns zur kontinuierlichen Weiterentwicklung unserer Mitarbeiter und nutzen unser Lernen, um die Zukunft des Lichts zu gestalten und eine nachhaltige Zukunft zu schaffen. Trete dem unbestrittenen Marktführer in der Beleuchtungsbranche bei und werde Teil unseres vielfältigen globalen Teams.
Alle Informationen, die Du uns im Rahmen deines Bewerbungsverfahrens mitteilst, werden bewertet. Bitte beachte, dass Signify nicht mit externen Agenturen zusammenarbeitet, es sei denn, unsere Stellenausschreibung verweist ausdrücklich auf eine externe Personalagentur. Bewerbungen sollten direkt über unsere Karriereseite eingereicht werden.
Unser Prozess
1. Lade Deinen Lebenslauf hoch
2. Basierend auf Deinen Lebenslauf erhältst Du eine Einladung ein on-demand Video Interview zu machen
3. Persönliches/Video Interview mit unseren Managern
4. Begebe Dich auf deine Signify-Reise
For more info check our Career website and our Signify website
#WeAreSignify #SignifyLife
Start: Ab sofort
Dauer: Mind. 6 Monate mit Option auf Verlängerung (20h/Woche)
Als Werkstudent wirst du Teil des Order Management Teams in Hamburg sein. Wir sind für die umfassende Betreuung aller Key Account Kunden im Bereich Consumer zuständig und arbeiten dabei eng mit allen Vertriebssegmenten und relevanten internen Abteilungen als Schnittstelle zum Kunden zusammen. Du bist verantwortlich für Aufgaben rund um das operative Tagesgeschäft und stehst im Austausch mit unseren Kunden.
Wie es ist Student bei uns zu sein!
Deine Aufgabe
* Erfassung, Verfolgung, Koordinierung und Nachbereitung von eingehenden Aufträgen
* Zusammenarbeit zum kundenbezogenen Außendienst (Intern/Extern) und anderen Stakeholdern
* Prüfung der Verfügbarkeit der Produkte, ggf. in Abstimmung mit dem Key Account Management und/oder S&OP Planning
* Koordination und Abwicklung von Belastungsanzeigen, Gutschriften, Retouren und Complaints
* Unterstützung bei Preis- und Produktauskünften
* Ganzheitliche Betreuung von Online-Kundenportalen und Bearbeitung von Kundenanfragen
Was bringst du mit?
* Laufendes Bachelor- oder Master-Studium der Fachrichtungen Betriebswirtschaftslehre, Volkswirtschaftslehre oder ähnliche Studiengänge
* Proaktive, zuverlässige und lösungsorientierte Arbeitsweise und ein hohes Maß an Eigeninitiative
* Kundenorientierung, Kommunikationsfähigkeit und das Vermögen komplexe Sachverhalte zu überblicken
* Teamfähigkeit
* Gute MS Office Kenntnisse, SAP Kenntnisse sind von Vorteil
* Sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift
Was du zurück bekommst
Dies ist kein gewöhnliche Werkstudenten Tätigkeit! Deine Ideen werden geschätzt. Hier gibt es einen Wissenspool, der Dich auf die nächste Ebene Deines Wachstums und Deiner Weiterentwicklung bringt. Lerne von den Besten und wir helfen Dir dabei, Deine Karriere zu optimieren. Möchtest Du Deine Karriere starten? Bewirb Dich jetzt!
Was wir versprechen
Wir verpflichten uns zur kontinuierlichen Weiterentwicklung unserer Mitarbeiter und nutzen unser Lernen, um die Zukunft des Lichts zu gestalten und eine nachhaltige Zukunft zu schaffen. Trete dem unbestrittenen Marktführer in der Beleuchtungsbranche bei und werde Teil unseres vielfältigen globalen Teams.
Alle Informationen, die Du uns im Rahmen deines Bewerbungsverfahrens mitteilst, werden bewertet. Bitte beachte, dass Signify nicht mit externen Agenturen zusammenarbeitet, es sei denn, unsere Stellenausschreibung verweist ausdrücklich auf eine externe Personalagentur. Bewerbungen sollten direkt über unsere Karriereseite eingereicht werden.
Unser Prozess
1. Lade Deinen Lebenslauf hoch
2. Basierend auf Deinen Lebenslauf erhältst Du eine Einladung ein on-demand Video Interview zu machen
3. Persönliches/Video Interview mit unseren Managern
4. Begebe Dich auf deine Signify-Reise
For more info check our Career website and our Signify website
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Updated March 14, 2024
Updated March 14, 2024