Customer Service Representative
Remote job
We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Pay $18/HR (Monday-Friday Day Shift)
Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.
Additional Info:
Must have reliable transportation and home internet access
Must have Long Term Care, Medicare, or Medicaid experience for this role
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Excellent communication skills and Microsoft Office Suite
Inside Sales Representative
Remote job
The Inside Sales Representative is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. This position is 100% remote/virtual,
preferably based in the region to which the ISR is assigned.
Essential Functions
Sales and Marketing
Consult with current and potential customers in an assigned geographic area using phone, email, texts, videoconferencing, and other platforms to convert new business, maintain current customers, and grow market share.
Communicate daily with Territory Managers, Regional Manager, Marketing, and other company organizations and external partners as required.
Form long-standing customer relationships with assigned accounts.
Develop and implement sales plans to meet business goals.
Travel occasionally as needed for training, sales meetings, conferences, etc.
Utilize Vetoquinol's Sales Excellence program to engage with customers.
Customer Service
Assist customers in a timely manner.
Manage orders taken by phone, email, or other methods; ensure accurate entry into the Customer Relationship Management (CRM) system and communicate information to distribution partners.
Organize workflow to meet customer and company deadlines.
Present and discuss the products and services of the company in a way that conveys an image of quality, integrity, and superior understanding of customer needs.
Manage inbound and outbound phone calls professionally and efficiently, using good communication skills.
Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
General/Administrative
Document all customer interactions with detailed notes in the CRM system.
Support the company vision and mission, and demonstrate the corporate core values in all professional activities.
Comply with all OSHA safety requirements, work rules, and regulations.
Compile and maintain all required records, documents, etc.
Follow systems and procedures outlined in company manuals.
Communicate out-of-office plans to manager and teammates to ensure uninterrupted customer coverage.
All other duties as requested by management.
Qualifications
Formal Education and Certification
Bachelor's Degree or 3+ years of inside sales experience preferred.
Knowledge and Experience
Inside sales experience highly preferred.
Experience in the animal health industry highly preferred.
Personal Attributes
Exceptional written, verbal, and interpersonal communication skills.
Ability to work under pressure and with shifting priorities.
Team player willing to participate in meetings and other team activities.
Ability to manage time efficiently and to multi-task.
Vetoquinol USA is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind and that promotes diversity, inclusion, and fairness. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Join us and be a part of a great place to work!
Remote Customer Service
Remote job
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Fully Remote Customer Service & Sales Rep
Remote job
Work From Anywhere Entry-Level or Experienced Insurance • Investments • Mortgage Step into one of the largest & most secure industries in the U.S. no experience needed. We'll train you and cover your licensing so you can work part-time, full-time, or even build your own brokerage.
Why This Opportunity Stands Out:
Paid training + State & Federal licenses (covered)
Flexible schedule perfect for travelers or stay-at-home professionals
No quotas or income caps
Residual income + bonuses + stock options
Tax advantages (1099 contractor)
We're Looking For:
Self-starters who are motivated, trustworthy, and ready to learn sales, networking, and leadership skills.
Requirements:
18+ & no felony record
Reliable Wi-Fi & Zoom access
Customer Support Representative (Remote) online
Remote job
About the job Customer Support Representatives will primarily report to a Sr. Qualitative Specialist, who leads handling customer requests and associated procedures. We have a collaborative and innovative workplace and the expectation is that as a Customer Support Representative, you will work closely with other departments to improve tactics, processes, and communications over time.
A Representative may need to respond to chat requests and be present in interviews after typical work hours or on the weekend. Weekday schedules will be flexible in order to balance out these commitments as necessary.
Responsibilities
Help members troubleshoot issues they encounter while using the Live platform and provide actionable tips to resolve the problem.
Represent the client in IDI & Focus Group Waiting rooms & proactively confirm member qualification and device functionality prior to interviews.
Follow communication and security procedures, guidelines, and policies including all known PI procedures.
Moderate incoming Qualitative Research Responses based on Commercial team requests and general platform quality support needs.
Qualifications
Previous customer service experience.
Strong verbal and written communication skills
Experience multi-tasking in a fast-paced and changing environment
Proactive, organized, and detail oriented
Self-starting professional with a positive attitude
Empathetic communicator with a customer-focused mindset
Problem-solving and logical thinking skills; you demonstrate initiative, take ownership of customers' needs, and make suggestions to improve processes and customer service
Ability to work in a team environment and work a flexible or weekend schedule to meet our business needs
Computer-literate and proficient in Microsoft Excel / Google Drive
Previous Salesforce and or Zendesk experience is a plus, but not required
Benefits
We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately
A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
The opportunity to make an immediate impact as a part of a fast-growing company
The target base compensation for this role is $45,000 - $69,000 / yr.
Customer Support Representative
Remote job
Job Title: Remote Customer Support Representative Hourly Pay: $17 - $23/hour
We're looking for friendly, dependable individuals to join our team as Remote Customer Support Representatives. In this role, you'll work from home and help customers by phone, email, or chat, handling questions about orders, accounts, and general service information. You'll be the first point of contact for many customers, offering timely support and ensuring they feel heard and assisted. This is a great opportunity if you enjoy helping others and want a stable, flexible remote job with room to grow.
Job Responsibilities:
Respond to inbound calls, chats, and emails about customer accounts or services
Share product details, resolve basic issues, or update order status
Use internal tools to log customer conversations and update records
Follow easy-to-use scripts and step-by-step documentation
Route more complex issues to the right team or department when needed
Maintain a calm, helpful tone during every interaction
Qualifications:
Friendly, professional communication and writing skills
Able to multitask while navigating computer tools
Dependable, focused, and comfortable working independently
Quiet home workspace and stable internet connection
Prior experience in customer service or support roles is helpful but not required
Perks & Benefits:
Competitive hourly pay: $17 - $23
100% remote with flexible scheduling
Paid training and ongoing support
Supportive and collaborative team culture
Opportunities for advancement into senior support or team lead roles
Customer Support Representative
Remote job
Customer Support Representative
FLSA Classification: Hourly, Non-Exempt
Reports to: Director, Customer Success
Schedule: Monday - Friday during regular business hours in your timezone
States Eligible for Hire: AK, AR, CO, DE, FL, ME, MA, MI, MN, NY, OH, OK, PA, SC, TX, UT, VA, WA
**PLEASE NOTE THAT WHILE THIS IS A REMOTE POSITION, YOUR FIRST WEEK OF TRAINING WILL BE IN PERSON**
Who We Are:
ThinkReservations is one of the leading hospitality technology platforms in the United States. With more than 2,000 businesses using our property management system, channel manager, booking engine, website design and digital marketing services, we are focused on bringing innovative tools and functionality that will allow our customers to pursue growth and deliver exceptional guest experiences. At ThinkReservations, we work together every day to be the top of mind choice in our industry as the all-in-one solution for our customers.
Job Overview:
We're looking for a Customer Support Representative to join our fully-remote team. This is the ideal role for an exceptional communicator who excels at improving a situation, can consistently keep a calm presence, and is fiercely passionate about going the extra mile to make customers' lives better.
Job Responsibilities:
Support our clients via telephone, email, and online chat, to assist clients with queries, concerns, feedback, and issues in a warm, courteous, and professional manner.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Identify and employ the most efficient way to resolve concerns within set SLAs.
Ensure that appropriate changes are made to resolve customers' problems.
Deescalate challenging situations and interactions to defuse situations to best help the client find a resolution or the best path forward.
Set and maintain appropriate expectations and provide a consistent experience for clients that align with our support and services offered.
Ensure customer satisfaction with our products, services, support, and facilitate consistent positive interactions with our clients and partners.
Prioritize urgent and time-sensitive issues and collaborate with internal teams to resolve the situation to the client's satisfaction within set SLAs.
Assist clients with connecting integrations offered through our product.
Assist clients with connecting 3rd party systems to our Channel Manager.
Troubleshoot and help find resolutions with issues related to our products, services, and integrations.
Stay updated and knowledgeable on our products and services.
Manage administrative components of client accounts such as, but not limited to, updating client records and recording accurate and detailed notes.
Maintain favorable metrics in handling tickets, calls, and customer satisfaction.
Preferred Qualifications:
1+ year of experience with customer support or customer success, preferably in a B2B environment
1+ years of experience working with lodging property management software is preferred
Strong listening and reading comprehension skills as well as the ability to relay information effectively in both oral and written form.
A penchant for empathy, patience, and service with a customer focused mindset.
Demonstrated experience solving complex problems through troubleshooting and appropriate decision making.
Exceptional time management skills with the ability to manage your own schedule to prioritize effectively and deliver results.
Ability to adapt to changing situations and client needs and maintain composure and professionalism during customer interactions.
Experience with Customer Support Software, Project Management Software, Multimedia Conferencing Software, and Office Productivity Software a plus. Knowledge and hands-on experience with SalesForce a plus.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Professional proficiency in English written and oral communication is a must.
An area in your home with limited distractions that can act as a home office.
Able to work on-call shifts
What ThinkReservations Can Offer You:
Remote first working environment
Company Medical Insurance - We cover 100% of the employee only premium on the base plan!
Dental, Vision, Short Term Disability, and Life Insurance available at a group rate
15 days PTO which increases throughout your tenure!
Paid Sick Time that is accrued per bi-weekly pay period
8 Paid Company Holidays
Bereavement, Voting and Parental Leave
Access to 401K Company Plan
Equipment stipend to help you set up your home office!
A company provided computer with any associated technical equipment such as keyboard, mouse, external monitor, etc.
Auto-ApplyASL Customer Support Representative (Remote)
Remote job
Job DescriptionDescription:
In a remote environment and under close supervision, the ASL Customer Care Representative is part of a supportive customer service-oriented team that handles incoming account-related or technical support-related calls in American Sign Language (ASL) from residential customers. By actively listening to the customer and asking appropriate follow-up questions he/she responds to inbound questions, problems, troubleshoots the root cause of the problem, and identifies the action required to resolve the customer's issue or other general and account-related services. The representative is expected to exceed the customer's expectations by providing exceptional service and maximizing opportunities to promote, offer, and sell additional or upgraded services to customers. Work is highly structured, measured, and monitored. Schedule changes and non-traditional hours require personal flexibility.
All offers of employment for the ASL Customer Care Representative are contingent upon clear results of a thorough background check.
Essential Functions
Works in a remote environment, delivering excellent customer service by asking questions, actively listening, building rapport, demonstrating respect, being informative, and understanding their needs, requests, or problems.
Answers inbound customer calls in ASL by video concerning one or more of the following issues: troubleshooting, billing, or questions about products and/or services.
Determines the root cause of customer problems and uses available tools, systems, resources, customer information, and collaboration with other departments to identify the action required and resolve the issue.
Educates customers on billing details, as well as policies and procedures concerning prices/billing/service to facilitate the acceptance of customer payments by phone (inclusive of applicable payment assistance fees) or educates the customer on other options to make payments at no charge.
Provides seamless customer experience through the accurate documentation of call details and new account information into the computer system and completing any necessary forms required to request action by other departments.
Closes sales and complete service orders when the customer expresses interest in additional products, features, and services.
Corrects work orders that may have initially been input incorrectly
Successfully completes job-related training. Examples include but are not limited to initial training; refresher training; product, service, and customer experience updates; and any applicable cross-training.
Stays current with new and/or updated reference material or announcements pertaining to the job and adapts customer communication to reflect any changes.
Other duties as assigned.
Requirements:
Qualifications / Requirements
Ability to communicate efficiently in American Sign Language
High school diploma or equivalent
Excellent skills in creating an exceptional customer experience, applied learning, sales orientation, multi-tasking, building customer rapport, discovering customer needs, problem-solving and responding to customer needs, ability to learn and apply procedures, teamwork, communication, and strong work ethic, and ability to work effectively with teams throughout the organization
Must be able to work in a remote, highly structured environment
Strong computer skills and ability to navigate through multiple screens
1 year of experience troubleshooting basic hardware, software, or connectivity issues (preferred)
At least 1-2 years of experience in a customer service role, not specific to only call center jobs (preferred)
Enthusiastic and personable
Applicants with disabilities who may need a reasonable accommodation during the interview/hiring process should email ******************.
Communication Service for the Deaf, Inc. is an Equal Opportunity, Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.
Customer Support Representative (Employee Health Insurance)
Remote job
At SimplyInsured we are on a mission to eliminate fear in health insurance.
Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible.
We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital.
Job Summary:
In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance.
Must be available to work a PM shift from 10am - 6pm Mountain Standard Time Mon-Friday.
What you'll do:
Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company's health insurance options.
Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team's mission to delight our customers and help eliminate the fear of purchasing and using health insurance.
In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team's front lines means you'll have unique insight and access to our customer's issues. You will be empowered to propose process and product solutions to improve our customer experience.
What you'll bring:
1-2 years of experience in customer service or sales role
Highly productive with good multitasking skills
Passion for helping people - especially when it comes to their health
Able to work in a high-volume contact center environment
Familiarity working with support ticketing and/or support CRM software tools
Fantastic oral and written communication skills
Strong desire to help small businesses and their employees navigate health insurance questions
What we offer:
Generous stock option packages
Competitive compensation
“Take what you need” time off plan
100% Medical, Dental, and Vision Insurance coverage
FSA plan
401k
A values-based culture that invests in employee success
Compensation:
The base salary range for this position is $15.00 per hour
Our Culture:
We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-Remote
**SimplyInsured is hiring only in the United States at this time**
Auto-ApplyCustomer Support Representative - Tier 1
Remote job
The T1 Customer Support Representative is responsible for resolving problems and providing proactive recommendations for products, services, and solutions to address issues impacting our top revenue customers (all over $1M). This role is responsible for taking appropriate actions to execute solutions, resolve or escalate issues to the team manager on behalf of the customer or sales representative. Additionally, this role will handle inbound email and chat contacts from T1 customers and sales representatives, and provide assistance with inquiries related to ordering, products, services, returns/exchanges, and delivery delays. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands.
**Please note:** This will be an on-site position in Toledo, OH. Candidates must be available to work on site Monday through Friday.
**Primary Responsibilities:**
+ Resolve problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues.
+ Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative.
+ Assist with any additional service area based on business needs or performs special projects as needed.
+ Answer inbound email contacts from customers.
+ Assist T1 customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries.
+ Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives.
+ Assist sales representatives of T1 accounts with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries.
+ Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues.
+ Other duties and responsibilities as assigned.
**Education and Experience:**
+ Level of Formal Education: High School diploma or equivalent, Bachelors preferred
+ Area of Study: Customer Service
+ Years of Experience: Minimum 3-5 years of experience in related field
+ Type of Experience: Customer Service, Sales Support
+ Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
+ Skills & Abilities:
+ Excellent verbal and written communication skills.
+ Ability to work as a team player
+ Time Management skills, ability to multi-task
+ Organizational skills
+ Good customer relationship building skills
+ Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action
+ Language Skills: Excellent communication in English (written and verbal) and interpersonal skills
+ Personal Attributes & Other/Preferred:
+ Strong customer service orientation
+ Self-Starter
+ Analytical
+ Able to succeed in an ambiguous environment
**About The ODP Corporation** : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.
**Disclaimer** : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.
**Pay, Benefits & Work Schedule:** The salary range for this role is $18.39/hour to $21.00/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.
**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.
**Application Deadline** : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
**Equal Employment Opportunity** : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
REQNUMBER: 98418
Remote Order Entry Representative
Remote job
Your Opportunity: We are looking for a
Order Entry Representative
to join the Order Entry team! In this position, you would play a crucial role in ensuring that the production floor has everything they need in order to create the product for our customers.Your Shift:
Monday - Friday, 8:00 AM to 5:00 PM.
Your Responsibilities:
Editing orders in preparation for the production floor.
Prioritize orders according to ship date requests or any identified special considerations.
Verify sample and order specifications, extension of price, assign commission rate, and assign appropriate ship or proof date according to service schedule.
Research/and resolve missing/incorrect specifications pertaining to orders.
Verify the correct art is pulled into the sales order for transmission of the purchase order and artwork to the mill.
Prepare the order costing worksheet to calculate costs, sale price and commission on each order for accurate entry.
Review all estimates for accuracy and adherence to company policies and practices.
Interact with the sales representative, vendors, and others to resolve work-related questions or inquiries.
Use company specific resources for applying pricing and entering orders.
You Must Have:
The minimum education required for this position is a high school degree or GED (general education degree) plus one year related experience; or equivalent combination of education, training and experience.
Ability to communicate effectively with internal and external customers.
Strong skills in math, data entry, color/register perception and a high level of accuracy.
The minimum related language skills required for this position is the ability to read, analyze, and interpret general business and numerical data.
Proficient in Excel, Word, Power Point, and MS Outlook.
Ability to solve practical problems and deal with a variety of instructions furnished in written, oral or diagram form.
Order Management Representative 1
Remote job
Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Order Management Representative 1 - US Remote
Work Schedule: Monday-Friday
8-5 pm EST with possible overtime.
At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.
While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion.
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
Job Summary:
Coordinates the organization's supply chain and oversees logistics in support of the order fulfillment function. Job Duties: Ensures that customer orders are appropriately entered into the order management system. Measures product demand or prepares forecasts based on pending or historical orders and develops purchasing, inventory, or production plans to ensure that orders can be fulfilled. Seeks to maximize sales/revenue while minimizing cost/waste. May confirm details and availability of large, complex, or custom orders. May contact customers regarding backordered orders or orders that cannot be fulfilled.
What You Will Do:
Ensures that customer orders are appropriately entered into the order management system.
Measures product demand or prepares forecasts based on pending or historical orders and develops purchasing, inventory, or production plans to ensure that orders can be fulfilled.
Seeks to maximize sales/revenue while minimizing cost/waste.
May confirm details and availability of large, complex, or custom orders.
May contact customers regarding backordered orders or orders that cannot be fulfilled.
Provides customer services relating to sales, sales promotions, installations and communications.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
Develops organization-wide initiatives to proactively inform and educate customers.
Develops improvement plans in response to customer surveys.
What You Need to Succeed:
Requires knowledge and skills gained through formal training or considerable work experience.
HS Diploma/GED-BS Degree preferred
6+ months customer service or order entry experience
Works within established procedures with a moderate degree of supervision.
Requires established skills to perform a range of day-to-day activities.
Understands how the assigned duties relate to others in the team and how the team integrates with other teams.
Has no supervisory responsibilities; manages own workload.
Solves routine problems without supervisory approval; evaluates and selects solutions from established options.
Impacts own team through the accuracy and quality of work; follows procedures and receives regular supervision.
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, “this is your business, run with it”.
You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
What You'll Get from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Competitive Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance - Term life coverage with the option to purchase supplemental coverage
Tuition Reimbursement
Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
Employee Discounts through
Perks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.
The expected Total Compensation Range: $32,900 to $66,900. The actual compensation will be determined based on experience and other factors permitted by law.
Apply Today!
Join our team of experts today and help us make tomorrow's world a safer place!
Not sure if your experience perfectly aligns with the role?
Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer
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Auto-ApplyOracle Order Management(Functional)- Remote- travel fewtimes in a year
Remote job
Title: Oracle Order Management (Functional) Note : Travel expenses provided by client side Duration : Contract Note : Looking for senior candidate above 14+ with Strong fusion and Functional with order management
Job Description:
Bachelors degree in Computer Science, Information Systems, or related field.
Proven experience as an Oracle Order Management Functional Consultant with expertise in pricing.
Strong understanding of Oracle ERP modules, specifically Order Management and Advanced Pricing.
Hands-on experience in configuring pricing rules, discounts, and promotions within Oracle.
Excellent communication skills with the ability to interact effectively with stakeholders at all levels.
Ability to work independently and as part of a team in a fast-paced environment.
Work remote temporarily due to COVID-19.
Bilingual Change Order Representative (REMOTE/Spanish Speaking)
Remote job
Salary:$17.50 - $18.00 per hour Details The starting pay for our Change Order team is $17.50 per hour. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity!
Candidates in the Central time zone will be prioritized for consideration. Working hours will be 8am-5pm Central Daylight time.
Essential Job Functions
* Enter demographics and other pertinent information into the digital system and ensure completion of all change order paperwork
* Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable
* Identify patients' needs, clarify information, research every issue and provide solutions
* Responsible for authorization submissions and authorization follow up by obtaining met daily expectations
* Responsible to determine a CRX and a valid prescription with formula calculation knowledge
* Insurance and payor portal navigation knowledge
* Meet daily, monthly, and quarterly metrics and goals set by management
* Communicate effectively with other departments to present solutions to any patient concerns
* Ensure work being performed meets internal and external compliance requirements
* Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations
* Various clerical work including faxing, scanning, and copying
Requirements
* High school graduate
* A minimum of 2 years proven experience
* Proficient in Microsoft suite of products including Outlook, Word and Excel
Preferences
* Education or experience equivalent to a bachelor's degree in related field highly preferred
* Home Health/DME related experience preferred; knowledge of insurances a plus
Other Skills/Abilities
* Must be able to adhere to confidentiality standards and professional boundaries at all times
* Self-starter, able to display the highest level of integrity and respect for confidentiality.
* Ability to exercise effective judgment and sensitivity to changing needs and situations.
* Must have strong organization skills and be very detail-oriented.
* Must possess a strong sense of urgency and attention to detail.
* Excellent written and verbal communication skills.
* Proven ability to work independently at times and within a team.
* Ability to adapt to change.
* Demonstrated ability to prioritize multiple tasks to meet deadlines.
* Demonstrated ability to interact in a collaborative manner with other departments and teams.
Other Duties
* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Order Management Representative
Remote job
Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career-and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Job Summary
The Order Management Representative works supporting the sales teams to create quotes, process orders and provide pre/post-sales support. They also work with Customers, Operations, Finance and other groups as required to accurately process orders in a timely manner while complying with order processing guidelines, contractual and revenue/SOX compliance.
Essential Functions
* Primary point of contact for field sales team and external customers, including building relationships and responsible for the overall quote to order process.
* Generate customer quotations using salesforce and other tools to validate customer contract terms, pricing, and appropriate approvals.
* Responsible for efficient and timely processing of customer orders in compliance with corporate booking and revenue policies, while applying sales order scheduling to ensure on-time delivery, accurate invoicing, and customer satisfaction.
* Utilize judgement and take ownership to ensure timely resolution of escalated issues that arise on behalf of the sales representative and external customer.
* Consistently demonstrating an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
* Work with the warehouse teams to expedite orders when appropriate.
* Critical link between the sales, contracts, finance, and operations teams to optimize the customer experience.
* Identify process issues and suggest changes to improve response time, accuracy and data reliability.
Required/Preferred Education and Experience
* Degree preferred or equivalent work experience. required
* At least 2 years related experience preferred in order management or similar support/functions. preferred
Knowledge, Skills and Abilities
* Self-starter with the ability to prioritize multiple tasks in a high volume and fast-paced environment with focused attention to detail.
* Understanding of the quote-to-cash processes but preferred experience in a high complexity order-processing environment with a strong understanding of cross-functional impacts of transactions.
* High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player.
* Business systems and tools (e.g., ERP systems, Outlook, SalesForce, Excel and Word.)
* Organizational, problem solving and communication skills
* Provide excellent customer service to customers demonstrating sensitive communication skills in identifying, trouble shooting and resolving issues.
* Phone skills: ability to maintain composure in stressful situations and follow-up skills.
* Must have the ability to work additional and flexible hours to support the business during month-end and other times as needed.
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The hourly pay rate for this position is:
$29.00 to $32.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at *********************
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Auto-ApplyOrder Management Representative
Remote job
Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career-and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Job Summary
The Order Management Representative works supporting the sales teams to create quotes, process orders and provide pre/post-sales support. They also work with Customers, Operations, Finance and other groups as required to accurately process orders in a timely manner while complying with order processing guidelines, contractual and revenue/SOX compliance.
Essential Functions
Primary point of contact for field sales team and external customers, including building relationships and responsible for the overall quote to order process.
Generate customer quotations using salesforce and other tools to validate customer contract terms, pricing, and appropriate approvals.
Responsible for efficient and timely processing of customer orders in compliance with corporate booking and revenue policies, while applying sales order scheduling to ensure on-time delivery, accurate invoicing, and customer satisfaction.
Utilize judgement and take ownership to ensure timely resolution of escalated issues that arise on behalf of the sales representative and external customer.
Consistently demonstrating an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
Work with the warehouse teams to expedite orders when appropriate.
Critical link between the sales, contracts, finance, and operations teams to optimize the customer experience.
Identify process issues and suggest changes to improve response time, accuracy and data reliability.
Required/Preferred Education and Experience
Degree preferred or equivalent work experience. required
At least 2 years related experience preferred in order management or similar support/functions. preferred
Knowledge, Skills and Abilities
Self-starter with the ability to prioritize multiple tasks in a high volume and fast-paced environment with focused attention to detail.
Understanding of the quote-to-cash processes but preferred experience in a high complexity order-processing environment with a strong understanding of cross-functional impacts of transactions.
High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player.
Business systems and tools (e.g., ERP systems, Outlook, SalesForce, Excel and Word.)
Organizational, problem solving and communication skills
Provide excellent customer service to customers demonstrating sensitive communication skills in identifying, trouble shooting and resolving issues.
Phone skills: ability to maintain composure in stressful situations and follow-up skills.
Must have the ability to work additional and flexible hours to support the business during month-end and other times as needed.
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The hourly pay rate for this position is:
$29.00 to $32.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at *********************
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Auto-ApplyRapid Resolution Specialist (Tier 1 IT Help Desk)
Remote job
The Rapid Resolution Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will be responsible for determining problem severity, performing basic remediation, and assigning service requests to appropriate resources.
ESSENTIAL FUNCTIONS:
Respond to client calls, client emails, system alerts and other correspondence in an appropriate and timely manner.
Participate as a primary resource within the inbound calling contact center for Managed IT clients.
Determine problem severity, establish priorities, and assign service request to the appropriate resource.
Accurately and promptly log client problem information and create a service request.
Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues.
Remediate support requests for move/add/change type work.
Troubleshooting and remediate support requests for basic and intermediate break/fix type work.
Verify systems and applications functionality to identify proper resources to assign for resolution.
Verify and maintain client contact and database information.
Participate in best practices and follow operations procedures to create efficiencies.
Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.
Attend required company and departmental meetings.
Act in accordance with Marco policies and procedures as set forth in the employee handbook.
EDUCATION AND EXPERIENCE:
High School diploma and two years of relevant experience or an Associate's degree; or equivalent combination of education and experience.
Previous IT experience preferred.
REQUIRED SKILLS:
Proficiency with business collaboration tools including MS Office applications, Outlook and company specific programs.
Solid customer service abilities including telephone skills.
Excellent verbal and written communication with internal and external clients.
Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities.
Ability to gather and analyze information.
Performs work with accuracy and thoroughness.
Excellent follow through to see tasks through completion.
Function collaboratively as part of a fast-paced, client orientated team.
Pay Range: $19.94 - $29.92 hourly + bonus
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************
Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI
Rapid Resolution Specialist (Tier 1 IT Help Desk)
Remote job
The Rapid Resolution Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will be responsible for determining problem severity, performing basic remediation, and assigning service requests to appropriate resources.
ESSENTIAL FUNCTIONS:
Respond to client calls, client emails, system alerts and other correspondence in an appropriate and timely manner.
Participate as a primary resource within the inbound calling contact center for Managed IT clients.
Determine problem severity, establish priorities, and assign service request to the appropriate resource.
Accurately and promptly log client problem information and create a service request.
Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues.
Remediate support requests for move/add/change type work.
Troubleshooting and remediate support requests for basic and intermediate break/fix type work.
Verify systems and applications functionality to identify proper resources to assign for resolution.
Verify and maintain client contact and database information.
Participate in best practices and follow operations procedures to create efficiencies.
Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.
Attend required company and departmental meetings.
Act in accordance with Marco policies and procedures as set forth in the employee handbook.
EDUCATION AND EXPERIENCE:
High School diploma and two years of relevant experience or an Associate's degree; or equivalent combination of education and experience.
Previous IT experience preferred.
REQUIRED SKILLS:
Proficiency with business collaboration tools including MS Office applications, Outlook and company specific programs.
Solid customer service abilities including telephone skills.
Excellent verbal and written communication with internal and external clients.
Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities.
Ability to gather and analyze information.
Performs work with accuracy and thoroughness.
Excellent follow through to see tasks through completion.
Function collaboratively as part of a fast-paced, client orientated team.
Pay Range: $19.94 - $29.92 hourly + bonus
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************
Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI
Customer Support Representative
Remote job
We're looking for a Customer Support Representative (CSR) to join our Global Customer Support team. In this role, you'll be the first point of contact for our customers, providing technical problem-solving and people skills to resolve issues quickly and enable clients to confidently use and advocate for Procore's platform. The primary goal of this role is to ensure customer success and satisfaction by delivering best-in-class support experiences.
As a Customer Support Representative, you'll partner with other support teams and internal stakeholders to provide effective solutions and an excellent customer experience via email, chat, and phone. Use your technical knowledge, collaboration skills, and positive attitude to resolve customer challenges and promote the value of our platform. Join our Support organization, where we'll actively support your professional development, opening up numerous opportunities for long-term career growth.
This position reports into the Manager, Customer Support and is a fully remote role based within 50 miles of Austin or Denver. We're looking for someone to join us immediately.
What You'll Do:
* Deliver best-in-class customer experiences by actively managing cases through phone, chat, and email, enabling customers to achieve their goals with Procore's software. This is our top priority for you.
* Troubleshoot and resolve technical issues promptly by diagnosing root causes and finding accurate answers through established resources and knowledge bases. We'll rely on you to be a proactive problem-solver.
* Acquire and maintain a thorough understanding of Procore's business model, system, and technologies to effectively educate customers and optimize their use of our software products and integrations. You'll become a product expert.
* Meet and exceed key performance indicators (KPIs), such as schedule adherence, quality of service, customer satisfaction, and first-contact resolution rates. Your performance is essential to the team's success.
* Partner with Procore Subject Matter Experts (SMEs) and various departments to resolve complex customer issues, leveraging strong collaboration skills to manage cases efficiently through to resolution.
* Maintain diligent attention to detail and ensure the integrity of accurate documentation, consistent record-keeping, and customer data security in all interactions.
* Convey Procore's culture and values of Openness, Optimism, and Ownership in every interaction, adhering to ethical standards and building warm working relationships with coworkers and customers.
What We're Looking For:
* High School Diploma or GED is required, along with 1+ years of experience in a contact center or technical support environment, or 2+ years of related customer support experience.
* Fluency in English is required for this role; this is subject to verification via assessment.
* Proven ability to communicate optimistically, clearly, and professionally with clients to efficiently handle a wide range of inquiries.
* Strong critical thinking skills with the ability to proactively assess situations, provide advice, and efficiently escalate client cases when appropriate.
* Eagerness and ability to learn quickly, remaining agile and adaptable to our evolving product and technical processes and procedures.
* Reliable self-starter with a strong work ethic, demonstrated excellent attendance, and time management skills in a remote work setting.
* Strong multitasking capabilities with the ability to effectively self-manage your workload while consistently providing an extraordinary client experience.
Additional Information
Base Pay Range:
19.20 - 26.40 USD Hourly
For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
Tax Resolution Specialist
Remote job
Building at Check
At Check,
we make paying people simple
. In doing that, we're not just building our own business- we're building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. Check out the full story | Tune in.
Check is far more than just API infrastructure. We're a springboard for building and scaling payroll businesses.
Our Team
Payroll is broken. Come fix it alongside a team that's as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission.
Join us if you're ready to roll up your sleeves and redefine payroll. Let's simplify the complex, make a real impact, and create a better future for businesses of every size.
The Work
The Tax Resolution team makes sure our partners and Product stay strong by resolving payroll tax notices quickly and accurately. We're the detectives of Check, uncovering the root cause of every notice and giving partners the insights they need to keep their clients protected.
As a Tax Notice Resolution Agent, you'll be the first line of defense when agencies issue notices about payroll filings or payments. Partners count on Check to handle these complex, time-sensitive communications. You'll take in notices, investigate issues, and work directly with federal, state, and local agencies to secure fast resolution.
Your work will reduce risk for employers, build partner trust in Check, and drive our mission to deliver a seamless embedded payroll experience.
In this role, you will:
Triage and resolve tax notice queues by priority, keeping partners informed with clear, timely updates.
Engage directly with federal, state, and local agencies to investigate root causes, drive resolution, and pursue penalty abatements.
Surface complex or systemic issues to product, engineering, and compliance for deeper investigation and long-term fixes.
Spot trends across notices and recommend improvements that reduce risk and speed up resolution.
Maintain and refine SOPs to capture best practices for agency outreach and notice handling.
Collaborate with Payroll Ops, R&D, and Revenue to streamline tax workflows and strengthen partner trust in Check.
Tools for the job
Many backgrounds could fit this role, but ideal candidates will have some or all of the following:
3-5 years of experience in payroll tax compliance, tax notice resolution, or payroll operations
Solid understanding of payroll tax regulations across federal, state, and local agencies
Clear, confident communication skills with the ability to translate complex tax issues into plain language for partners
Proven track record of handling sensitive employer information with care and discretion
Familiarity with payroll systems, tax filing platforms, or case management tools
Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment
We build best when we come together on level ground.
Travel and Office Policy
The Check team is distributed across the US, and we have offices in New York City and San Francisco. While we embrace remote work, we believe time together in person is where we do our best work. We offer ample opportunities and encourage employees to attend team off-sites, events, and hackathons a couple of times a year! We expect all employees to attend our annual 3-day company retreat in the fall.
For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays, and the team hosts regular happy hours, game nights, etc.
What we offer:
For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also provide stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 10 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses.
The expected range in San Francisco, NYC, LA, and Seattle is between $92,500 and $102,500.
The expected range for all other locations is between $78,500 and $88,500.
We accept applications on an ongoing basis with no specified deadline.
Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity.
Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.
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