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Order management representative skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical order management representative skills. We ranked the top skills for order management representatives based on the percentage of resumes they appeared on. For example, 11.8% of order management representative resumes contained order entry as a skill. Continue reading to find out what skills an order management representative needs to be successful in the workplace.

15 order management representative skills for your resume and career

1. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how order management representatives use order entry:
  • Assisted management in distributing workload for 15 Order Entry Representatives Specialist.
  • Managed order entry of national commercial sales including installs, upgrades, and special request orders into the ICOMS/CSG billing system.

2. Purchase Orders

Here's how order management representatives use purchase orders:
  • Obtained appropriate signatures and approvals on legal documents, reviewed purchase orders and validated purchase order waivers.
  • Reviewed customer purchase orders/contracts for accuracy and completeness, noting exceptions for further review and approval.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how order management representatives use customer service:
  • Managed and coordinated customer service activities from order to cash, including expediting with manufacturing Plant in Mexicali, Mexico.
  • Completed scheduled orders for electronic components distributing company - Provided quality customer service to all customers

4. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how order management representatives use crm:
  • Completed orders using the Oracle management system and sales CRM system.
  • Developed in-depth knowledge of online Customer Relationship Management CRM software program used by clients.

5. Inbound Calls

Here's how order management representatives use inbound calls:
  • Maintain phone metrics while handling inbound calls from retailers and consumers alike.
  • Respond to Retail Independent and Acute inbound calls

6. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how order management representatives use data entry:
  • Perform accurate data entry of detailed information in accordance with established standards and compliance guidelines.
  • Performed administrative duties by way of accurate data entry, receiving and forwarding messages and effectively communicating with other departments.

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7. Order Issues

Here's how order management representatives use order issues:
  • Work with Sales and Finance on orders and provide direction and clarity on steps to resolve order issues.
  • Partner with account executives, demand planners, and buyers to solve order issues.

8. Product Availability

Here's how order management representatives use product availability:
  • Communicated with Account Representative and Provisioning and Completion Department regarding status on product availability and/or product issues.
  • Facilitate communications between Key Retail Partners/Sales/Operations regarding order status, product availability and price discrepancies.

9. Order Management System

An order management system facilitates the sales transactions of goods and services in an organization. It is usually handled by an order management specialist who aims to fulfill orders, close sales, and ensure client satisfaction through optimal services.

Here's how order management representatives use order management system:
  • Worked with Product Management team to defined and designed components of Lava's Sell Side Order Management System.
  • Work through SAP order management system for over various Warner Bros. accounts such as Target and WalMart.

10. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how order management representatives use erp:
  • Create part numbers and product structures in PDM and ERP system.
  • Acquired extensive intricate knowledge of SAP ERP system, including inventory, sales, and receivables and invoicing modules.

11. Customer Issues

Here's how order management representatives use customer issues:
  • Capture, research, identify and record all customer issues, errors and feedback and enter discrepancies into an electronic database.
  • Work in EDI and MRP systems daily entering new orders and changes, plus solving customer issues.

12. Revenue Recognition

Revenue recognition is a generally accepted accounting principle (GAAP) that recognizes specific circumstances in which profit is recognized and determines how to account for it. Revenue is recognized when a significant event has happened, and the dollar amount is easily measurable to the company.

Here's how order management representatives use revenue recognition:
  • Oversee end-to-end order management process and execute critical revenue recognition activities related to customer purchasing cycle.
  • Facilitated problem solving between customers, Planning, Revenue Recognition and Manufacturing departments

13. Customer Accounts

Here's how order management representatives use customer accounts:
  • Maintained customer accounts information using Oracle Applications 11i.
  • Managed 85 customer accounts, ensuring all were on time, on budget, and met required quality standards.

14. Customer Orders

Here's how order management representatives use customer orders:
  • Utilize communication between colleagues and customers to ensure minimal issues with customer orders.
  • Managed order-to-invoice cycle for customer orders.

15. Customer Inquiries

Here's how order management representatives use customer inquiries:
  • Received customer inquiries and telephone orders from pharmacies for prescription and over-the-counter medications, pharmacy supplies, and durable medical equipment.
  • Provided accurate and appropriate information in response to customer inquiries and delivery issues.
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List of order management representative skills to add to your resume

Order management representative skills

The most important skills for an order management representative resume and required skills for an order management representative to have include:

  • Order Entry
  • Purchase Orders
  • Customer Service
  • CRM
  • Inbound Calls
  • Data Entry
  • Order Issues
  • Product Availability
  • Order Management System
  • ERP
  • Customer Issues
  • Revenue Recognition
  • Customer Accounts
  • Customer Orders
  • Customer Inquiries
  • Customer Support
  • Logistics
  • Customer Expectations
  • Salesforce
  • Expedite
  • Customer Complaints
  • Delivery Dates
  • SOX
  • Business Practices
  • Contract Compliance
  • Account Executives
  • International Orders
  • Routine Problems
  • Order Reports
  • RMA
  • Forwarders
  • Status Updates
  • Status Reports
  • Billing System
  • Product Knowledge
  • Order Placement
  • ISO
  • Billing Issues
  • Sarbanes-Oxley
  • Export Compliance
  • Oracle Order Management

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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