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Become An Order Management Specialist

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Working As An Order Management Specialist

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Identifying Objects, Actions, and Events
  • Performing Administrative Activities
  • Unpleasant/Angry People

  • Repetitive

  • $32,330

    Average Salary

What Does An Order Management Specialist Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become An Order Management Specialist

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Order Management Specialist Jobs

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Order Management Specialist Career Paths

Order Management Specialist
Senior Analyst Program Manager General Manager
Account Manager
5 Yearsyrs
Specialist Analyst Finance Analyst
Accounting Manager
7 Yearsyrs
Office Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Account Manager Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Assistant Production Manager Operations Manager Outside Sales Representative
Inside Sales Manager
7 Yearsyrs
Business Analyst Product Manager
Marketing Manager
6 Yearsyrs
Operations Manager Equipment Operator Production Supervisor
Material Manager
9 Yearsyrs
Operations Manager General Manager Account Manager
National Account Manager
8 Yearsyrs
Account Manager Sales Manager General Manager
Operations Director
9 Yearsyrs
Service Representative Account Executive Sales Manager
Operations Manager
7 Yearsyrs
Data Analyst Business Analyst
Product Manager
7 Yearsyrs
Business Analyst Project Manager
Program Manager
8 Yearsyrs
Data Analyst Finance Analyst Operations Manager
Purchasing Manager
9 Yearsyrs
Senior Analyst Project Leader Operations Manager
Sales And Operations Manager
7 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Assistant Production Manager Production Manager Processing Manager
Sales Support Manager
6 Yearsyrs
Service Representative Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Senior Manager
10 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
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Do you work as an Order Management Specialist?

Order Management Specialist Demographics

Gender

Female

57.6%

Male

39.9%

Unknown

2.5%
Ethnicity

White

57.3%

Hispanic or Latino

15.7%

Asian

12.8%

Black or African American

10.2%

Unknown

4.0%
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Languages Spoken

Spanish

43.9%

French

10.6%

Chinese

7.6%

Mandarin

6.1%

Portuguese

4.5%

Japanese

3.0%

Korean

3.0%

Italian

3.0%

Swedish

1.5%

Indonesian

1.5%

Javanese

1.5%

Hawaiian

1.5%

Vietnamese

1.5%

Balinese

1.5%

Greek

1.5%

Ukrainian

1.5%

Russian

1.5%

Tagalog

1.5%

Arabic

1.5%

Thai

1.5%
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Order Management Specialist Education

Schools

University of Phoenix

21.0%

Webster University

9.7%

De Anza College

5.6%

University of Missouri - Saint Louis

4.8%

Strayer University

4.8%

San Francisco State University

4.0%

College of DuPage

4.0%

University of Texas at Dallas

4.0%

University of Kansas

4.0%

Northeastern University

4.0%

Lindenwood University

4.0%

Northern Virginia Community College

4.0%

California State University - East Bay

3.2%

The Academy

3.2%

California State University - Sacramento

3.2%

Richland College

3.2%

University of Houston

3.2%

Austin Community College

3.2%

More Tech Institute

3.2%

Indiana Wesleyan University

3.2%
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Majors

Business

35.3%

Accounting

8.3%

Computer Science

6.4%

Communication

5.0%

Marketing

4.8%

Management

3.7%

Finance

3.3%

Psychology

3.1%

Information Technology

3.1%

Health Care Administration

2.9%

Sociology

2.9%

Nursing

2.8%

Human Resources Management

2.6%

Electrical Engineering

2.4%

Education

2.4%

Criminal Justice

2.4%

General Studies

2.2%

Liberal Arts

2.2%

Computer Engineering

2.2%

Public Relations

2.0%
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Degrees

Bachelors

45.3%

Other

23.9%

Masters

14.4%

Associate

11.1%

Certificate

4.0%

Diploma

0.8%

License

0.2%

Doctorate

0.2%
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Part Time
Internship
Temporary

Real Order Management Specialist Salaries

Job Title Company Location Start Date Salary
Senior Oracle Order Management Specialist Flowserve U.S. Inc. Irving, TX Aug 03, 2016 $110,406
Order Management Specialist Nuance Communications, Inc. Mahwah, NJ Apr 30, 2015 $66,049
Order Management Specialist Nuance Communications, Inc. Mahwah, NJ Apr 30, 2012 $61,361
Order Management Specialist Linkedin, Corp. Mountain View, CA Sep 16, 2010 $55,000
Senior Order Management Specialist Thomson Reuters (Markets) LLC Saint Louis, MO Dec 13, 2010 $49,754 -
$63,127

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Top Skills for An Order Management Specialist

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  1. Management System
  2. Customer Service
  3. Delivery
You can check out examples of real life uses of top skills on resumes here:
  • Created documentation and test enhancements to SAP for Warehouse Management systems.
  • Collaborated closely with all departments to ensure excellent customer service and timely delivery of all orders.
  • Devised and delivered entire local transportation solution for the organization establishing same day delivery service implemented as standard protocol.
  • Performed data entry of inventory purchase and business rules to produce accurate inventory levels.
  • Consolidate data from multiple systems to facilitate inventory availability check and order entry process.

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