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Become An Order Management Specialist

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Working As An Order Management Specialist

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Identifying Objects, Actions, and Events
  • Performing Administrative Activities
  • Unpleasant/Angry People

  • Repetitive

  • $31,570

    Average Salary

What Does An Order Management Specialist Do At AERO Precision

* Interpret complex business documents including customer purchase orders, contracts and agreements in order to accurately enter and manage orders according to requirements
* Correspond with customers in a highly formal and professional manner.
* Ensure compliance of customer Terms and Conditions including US Government FAR and DFAR requirementsEnsure compliance of international export regulationsInvestigates, coordinates and resolves order issues, working cross functionally to resolve problems
* Project coordination to manage orders to on time deliveryParticipates in teams to drive process improvement Analyses reports from ERP to identify potential issues in executing orders on timeDrive vendor performance to meet customer requirements through Vendor ManagersCoordinate all purchase activity with Vendor Relations Agent to facilitate expediting procedure
* Interfaces with OEM Business Managers regarding day to day activities as required.
* Understand and perform functions in accordance with AS9120:2009 and ISO9001:2008 Standards Associated topics: captain, editor in chief, executive team leader, general manager, manager, manager in training, planning operations, police commander, shift lead, shift

What Does An Order Management Specialist Do At Fitbit

* Issuing and managing sales quotes and sales orders.
* Communicating order confirmation, ship date, and tracking information to customers.
* Working closely with the Fitbit Warehouses and Logistics and Operations teams to ensure timely delivery of all orders.
* Providing reporting to external customers and internal business partners on open quotes and orders, shipments, backlog and returns.
* Investigating and resolving all shipping issues including short-ships, damages, mis-shipments and lost goods.
* Coordinating with the Finance and Accounting teams on all credit, payment, billing and returns issues.
* Collaborating with Corporate Wellness Business Development Team to ensure a positive customer experience

What Does An Order Management Specialist Do At Thermo Fisher Scientific

* Resource should have right attitude, self-starter; 1
* years experience ; knowledge of the lab environment; flexibility in supporting many different scope areas and be comfortable in a BSL2+ environment .
* Inventory Management
* Restocking of lab consumables and solvents at designated inventory locations
* Stock areas will be established as part of implementation
* Provide status of back-orders and expedite as necessary
* Work with end users to right size inventory levels and product mix
* Order Management
* Perform ordering of supplies on behalf of end users
* Provide general customer service on site
* Working with sales team, provide options for product standardization and low cost alternatives
* Support the Quality Management System by:
* Development, maintenance and full adherence to departmental work instructions, standard operating procedures (SOP’s) in fulfillment of the requirements of our Quality Management System and the expectations of our interested parties (internal / external).
* Identify and report quality or compliance concerns to management and the quality function and take immediate actions to remedy.
* Complete all planned or unplanned quality & compliance training requirements within defined deadlines

What Does An Order Management Specialist Do At Hewlett Packard Enterprise Company

* Performs routine tasks under general supervision in support of sales processing.
* Demonstrates capability in at least one of the following sales processing areas: pricing and creating quotes for less- to moderately-complex deals
* registering information and producing documentation
* order execution, billing and invoice production
* configuration of order systems according to process standards
* Enters and checks data for completeness in electronic and paper sales processing and documentation systems
* identifies and routes incomplete information to senior staffers for resolution.
* Generates standard reports, documents, and dashboard information refreshes
* implements changes and updates to reports, forms and processes as directed

What Does An Order Management Specialist Do At Cepheid

* Process Instrument Orders in SAP and updating the workflow in SFDC.
* Act as first level, Tier 1, order management support to internal and external customers via phone and email.
* Monitor inbound EDI, email, and phone queues and respond to basic questions regarding order status, price and availability, tracking information, order confirmation/invoice reprints, etc.
* Triage, and escalate more complex scenarios to other Order Management Specialists, Sr.
* Order Management Specialists, or Management, as well as, Technical Support or other external departments.
* Process urgent inbound purchase orders and miscellaneous orders which have failed electronic entry.
* Ensure proper and concise documentation of inquiries and issues that come in to Order Management to assist with tracking of trends and turnaround time.
* Follow SOPs to ensure order adherence to SOX requirements and procedures set forth in ISO regulations.
* Qualification
* Required Knowledge
* Skills - and Abilities:
* High School graduate with 4 years of experience in a customer service or support role or Associate's degree 1 year experience in a customer service or support role or Bachelor's degree.
* Excellent oral and written communication skills.
* Superior telephone etiquette and an ability to deal effectively with internal or external customers, peers, and management.
* Excellent data entry skills to quickly and accurately review and input data.
* Ability to multitask in a fast paced, call center environment is mandatory.
* Able to prioritize workload effectively.
* Able to build a collaborative work relationship with different groups within the organization

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How To Become An Order Management Specialist

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Order Management Specialist jobs

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Order Management Specialist Career Paths

Order Management Specialist
Senior Analyst Program Manager General Manager
Account Manager
5 Yearsyrs
Specialist Analyst Finance Analyst
Accounting Manager
7 Yearsyrs
Office Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Account Manager Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Assistant Production Manager Operations Manager Outside Sales Representative
Inside Sales Manager
7 Yearsyrs
Business Analyst Product Manager
Marketing Manager
6 Yearsyrs
Operations Manager Equipment Operator Production Supervisor
Material Manager
9 Yearsyrs
Operations Manager General Manager Account Manager
National Account Manager
8 Yearsyrs
Account Manager Sales Manager General Manager
Operations Director
9 Yearsyrs
Service Representative Account Executive Sales Manager
Operations Manager
7 Yearsyrs
Data Analyst Business Analyst
Product Manager
7 Yearsyrs
Business Analyst Project Manager
Program Manager
8 Yearsyrs
Data Analyst Finance Analyst Operations Manager
Purchasing Manager
9 Yearsyrs
Senior Analyst Project Leader Operations Manager
Sales And Operations Manager
7 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Assistant Production Manager Production Manager Processing Manager
Sales Support Manager
6 Yearsyrs
Service Representative Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Senior Manager
10 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
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Order Management Specialist Demographics

Gender

  • Female

    58.0%
  • Male

    39.8%
  • Unknown

    2.2%

Ethnicity

  • White

    73.7%
  • Asian

    12.5%
  • Hispanic or Latino

    10.9%
  • Unknown

    2.3%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    46.0%
  • French

    11.1%
  • Chinese

    7.9%
  • Mandarin

    6.3%
  • Portuguese

    4.8%
  • Japanese

    3.2%
  • Korean

    3.2%
  • Italian

    3.2%
  • Swedish

    1.6%
  • Hawaiian

    1.6%
  • Vietnamese

    1.6%
  • Greek

    1.6%
  • Ukrainian

    1.6%
  • Russian

    1.6%
  • Tagalog

    1.6%
  • Arabic

    1.6%
  • Thai

    1.6%
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Order Management Specialist

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Order Management Specialist Education

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Real Order Management Specialist Salaries

Job Title Company Location Start Date Salary
Senior Oracle Order Management Specialist Flowserve U.S. Inc. Irving, TX Aug 03, 2016 $110,406
Order Management Specialist Nuance Communications, Inc. Mahwah, NJ Apr 30, 2015 $66,049
Order Management Specialist Nuance Communications, Inc. Mahwah, NJ Apr 30, 2012 $61,361
Order Management Specialist Linkedin, Corp. Mountain View, CA Sep 16, 2010 $55,000
Senior Order Management Specialist Thomson Reuters (Markets) LLC Saint Louis, MO Dec 13, 2010 $49,754 -
$63,127

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Top Skills for An Order Management Specialist

OrderManagementSystemOn-TimeDeliveryCustomerServicePurchaseOrdersOrderEntryComplianceIssuesProceduresProcessOrdersSalesOrdersLogisticsCustomerOrdersWebCustomerSatisfactionOrderStatusEDIOrderFulfillmentSiebelDataEntryERPBusinessProcess

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Top Order Management Specialist Skills

  1. Order Management System
  2. On-Time Delivery
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Worked efficiently in team environment to ensure segment revenue was booked and realized through Dell Order Management system.
  • Managed purchase orders with 3 suppliers for 9 items, 100% On-time delivery.
  • Work in conjunction with salespersons in receiving and replying to customer services telephone contacts, voice mails, emails and faxes.
  • Received and reviewed customer purchase orders for both new sales and technical support.
  • Verified of adherence to policy with Oracle 11i customer order entry.

Top Order Management Specialist Employers

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