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Become An Order Management Specialist

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Working As An Order Management Specialist

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Identifying Objects, Actions, and Events
  • Performing Administrative Activities
  • Unpleasant/Angry People

  • Repetitive

  • $65,000

    Average Salary

What Does An Order Management Specialist Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become An Order Management Specialist

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Order Management Specialist Career Paths

Order Management Specialist
Buyer Senior Buyer
Purchasing Manager
9 Yearsyrs
Buyer Office Manager
Operations Manager
7 Yearsyrs
Buyer Office Manager Project Manager
Senior Project Manager
11 Yearsyrs
Accounts Receivable Specialist Staff Accountant Accountant
Controller
9 Yearsyrs
Accounts Receivable Specialist Staff Accountant Senior Accountant
Accounting Manager
7 Yearsyrs
Accounts Receivable Specialist Accountant Accounting Manager
Assistant Controller
6 Yearsyrs
Specialist Team Leader Project Manager
Program Manager
8 Yearsyrs
Specialist Team Leader Manager
Service Manager
6 Yearsyrs
Specialist Team Leader Office Manager
Business Office Manager
7 Yearsyrs
Coordinator Consultant
Information Technology Manager
7 Yearsyrs
Coordinator Consultant Operations Manager
Site Manager
7 Yearsyrs
Coordinator Consultant Manager
Assistant Vice President
7 Yearsyrs
Project Coordinator Executive Assistant Operations Manager
Supply Chain Manager
10 Yearsyrs
Project Coordinator Executive Assistant Account Manager
Client Services Manager
7 Yearsyrs
Project Coordinator Executive Assistant Supervisor
Logistics Manager
7 Yearsyrs
Business Analyst Supervisor Training Manager
Director Of Training
7 Yearsyrs
Business Analyst Supervisor Warehouse Manager
Material Manager
9 Yearsyrs
Business Analyst Senior Data Analyst-
Data Manager
6 Yearsyrs
Service Representative Accountant Accounts Payable Manager
Account Operations Manager
6 Yearsyrs
Logistics Coordinator Assistant Store Manager Assistant Property Manager
Assistant Community Manager
5 Yearsyrs
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Do you work as an Order Management Specialist?

Average Yearly Salary
$65,000
View Detailed Salary Report
$34,000
Min 10%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$123,000
Max 90%
Best Paying Company
Cohesity
Highest Paying City
Plymouth, MN
Highest Paying State
North Dakota
Avg Experience Level
2.5 years
How much does an Order Management Specialist make at top companies?
The national average salary for an Order Management Specialist in the United States is $65,194 per year or $31 per hour. Those in the bottom 10 percent make under $34,000 a year, and the top 10 percent make over $123,000.

Real Order Management Specialist Salaries

Job Title Company Location Start Date Salary
Senior Oracle Order Management Specialist Flowserve U.S. Inc. Irving, TX Aug 03, 2016 $110,406
Order Management Specialist Nuance Communications, Inc. Mahwah, NJ Apr 30, 2015 $66,049
Order Management Specialist Nuance Communications, Inc. Mahwah, NJ Apr 30, 2012 $61,361
Order Management Specialist Linkedin, Corp. Mountain View, CA Sep 16, 2010 $55,000
Senior Order Management Specialist Thomson Reuters (Markets) LLC Saint Louis, MO Dec 13, 2010 $49,754 -
$63,127

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Top Skills for An Order Management Specialist

  1. Order Management System
  2. Customer Service
  3. Purchase Orders
You can check out examples of real life uses of top skills on resumes here:
  • Assisted TAEC Representatives in maintaining and entering quotes and booking them to orders in the Oracle and EDI order management systems.
  • Provided technical knowledge with sales team on customer appointments and proposal preparation through analysis of customer service records.
  • Follow established processes to accept or reject customer purchase orders based on contractual requirements, internal policy, and business feasibility.
  • Ensured customer satisfaction and on-time delivery managing the Order Management process from beginning to end.
  • Mastered several order entry systems and catalog databases.

Order Management Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,142 Order Management Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Order Management Specialist Resume

View Resume Examples

Order Management Specialist Demographics

Gender

Female

54.1%

Male

36.5%

Unknown

9.5%
Ethnicity

White

57.5%

Hispanic or Latino

16.3%

Asian

12.0%

Black or African American

10.4%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

54.0%

French

8.0%

Chinese

6.9%

Mandarin

5.7%

Portuguese

4.6%

Italian

2.3%

Japanese

2.3%

Korean

2.3%

Swedish

1.1%

Hungarian

1.1%

Vietnamese

1.1%

German

1.1%

Russian

1.1%

Ukrainian

1.1%

Tagalog

1.1%

Hmong

1.1%

Arabic

1.1%

Thai

1.1%

Greek

1.1%

Hawaiian

1.1%
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Order Management Specialist Education

Schools

University of Phoenix

22.2%

Webster University

9.6%

San Jose State University

5.6%

Lindenwood University

5.6%

University of Houston

5.1%

Strayer University

4.5%

San Francisco State University

4.5%

University of Missouri - Saint Louis

4.5%

The Academy

3.5%

University of Texas at Dallas

3.5%

De Anza College

3.5%

Northern Virginia Community College

3.5%

California State University - East Bay

3.0%

University of Texas at Arlington

3.0%

Texas A&M University

3.0%

George Mason University

3.0%

College of DuPage

3.0%

University of Wisconsin - Milwaukee

3.0%

Liberty University

3.0%

Kaplan University

3.0%
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Majors

Business

35.6%

Accounting

7.5%

Computer Science

5.9%

Marketing

5.6%

Communication

4.7%

Management

4.4%

Finance

3.8%

Health Care Administration

3.5%

Psychology

3.1%

Electrical Engineering

2.9%

Criminal Justice

2.9%

Sociology

2.7%

Information Technology

2.5%

Liberal Arts

2.4%

General Studies

2.3%

Education

2.1%

Human Resources Management

2.1%

Computer Applications

2.1%

Nursing

1.9%

English

1.9%
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Degrees

Bachelors

46.5%

Other

21.6%

Masters

13.4%

Associate

12.4%

Certificate

4.0%

Diploma

1.5%

License

0.3%

Doctorate

0.3%
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