How to hire an order management specialist

How to hire an order management specialist, step by step

Here's a step-by-step order management specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an order management specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new order management specialist
• Step 8: Go through the hiring process checklist

What does an order management specialist do?

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1. Identify your hiring needs

   First, determine the employments status of the order management specialist you need to hire. Certain order management specialist roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them an order management specialist to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an order management specialist that fits the bill.

   This list shows salaries for various types of order management specialists.

   Type of Order Management Specialist	Description	Hourly rate
   Order Management Specialist	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	$11-28
   Contractor Buyer	A contractor buyer is responsible for acquiring materials and resources for construction and manufacturing processes that meet the quality standards and budget limitations. Contractor buyers negotiate offers with trusted suppliers and vendors for cost-effective materials based on design specifications and requirements... Show more	$15-24
   Data Entry/Data Coordinator	A data entry/data coordinator is responsible for overseeing and coordinating the data management procedures of a company. They develop plans through extensive research and analyses, perform assessments and evaluations to ensure systems adhere to standards and regulations, coordinate with external parties to procure supplies, and fulfill data requests... Show more	$11-20

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Order Entry
   • Logistics
   • Customer Orders
   • CRM
   • Purchase Orders
   • Data Entry
   • Booking
   • Order Management System
   • ERP
   • Sales Orders
   • On-Time Delivery
   • Order Issues
   • Troubleshoot

   Check all skills

   Responsibilities:

   • Manage raw material, MRO and service purchasing requirements for existing product lines, and new product development.
   • Implement several cost reduction strategies for contract labor, including an RFQ for a vendor manage contract labor program.
   • Facilitate and lead all backlog and operations reviews with sales, manufacturing and logistics increasing communication among groups
   • Dispatch all TL's and LTL loads.
   • Issue credits (CVC, SHT, markdowns) through As400.
   • Prepare bid documents (RFI's, RFP's, etc.

   More order management specialist duties

3. Make a budget

   Including a salary range in the order management specialist job description is a good way to get more applicants. An order management specialist salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for an order management specialist in South Carolina may be lower than in Connecticut, and an entry-level engineer typically earns less than a senior-level order management specialist. Additionally, an order management specialist with lots of experience in the field may command a higher salary as a result.

   Average order management specialist salary

   $37,456yearly

   $18.01 hourly rate

   ---

   Entry-level order management specialist salary

   $23,000 yearly salary

   Updated January 24, 2026

   Average order management specialist salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$51,666	$25
   2	New Jersey	$50,835	$24
   3	California	$50,420	$24
   4	Vermont	$48,308	$23
   5	New York	$45,636	$22
   6	Oregon	$45,010	$22
   7	North Carolina	$41,040	$20
   8	Illinois	$40,209	$19
   9	Pennsylvania	$38,354	$18
   10	Minnesota	$36,177	$17
   11	Texas	$35,684	$17
   12	Maryland	$34,317	$17
   13	Indiana	$34,002	$16
   14	Florida	$33,869	$16
   15	Arkansas	$33,188	$16
   16	Ohio	$32,524	$16
   17	Virginia	$31,640	$15
   18	Georgia	$29,519	$14
   19	Montana	$28,772	$14
   20	South Carolina	$28,631	$14

   Average order management specialist salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	IBM	$79,731	$38.33	239
   2	Applied Materials	$69,867	$33.59	11
   3	Cornerstone	$67,706	$32.55
   4	PROLIM	$66,623	$32.03
   5	Wolters Kluwer	$66,077	$31.77	68
   6	Johnson Controls	$59,514	$28.61	14
   7	W. R. Grace & Co	$58,919	$28.33
   8	Aditi Consulting	$57,434	$27.61
   9	PROCONEX	$56,363	$27.10	1
   10	Ericsson	$56,115	$26.98	1
   11	RingCentral	$55,002	$26.44	1
   12	Cradlepoint	$54,907	$26.40
   13	Thales	$53,159	$25.56
   14	Danaher	$52,277	$25.13	19
   15	Nuance Communications	$52,256	$25.12
   16	Carl Zeiss Meditec, Inc.	$51,900	$24.95
   17	Ingram Micro	$51,879	$24.94	1
   18	3D Systems	$51,860	$24.93	1
   19	Hyster-Yale	$50,610	$24.33
   20	Proofpoint	$48,232	$23.19

4. Writing an order management specialist job description

   An order management specialist job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of an order management specialist job description:

   Order management specialist job description example

   The Order Management Specialist provides top-tier customer service to their assigned accounts through proactive management of orders from receipt through shipping and by partnering with cross-functional team members and stakeholders to ensure best-in-class results.
   
   1. Manage the receipt and entry of original equipment and/or parts orders from field sales, ensuring completeness and accuracy prior to acknowledging orders
   
   2. Effectively communicate with field sales, internal departments (Scheduling, Purchasing, Engineering, Shipping, and Quality) and plant management to keep everyone abreast of the status of the sales orders throughout the life cycle of the orders.
   
   3. Work closely with the Production Scheduling department to ensure the customer requested ship date is communicated to Scheduling and the plant committed ship dates of orders are communicated to field sales in a timely manner.
   
   4. Ensure all sales order changes are coordinated with Production Scheduling, Engineering, Purchasing, and Manufacturing to verify the plant's ability to accept the changes.
   5. Continuously improve product knowledge and system skills.
   
   6. Update reports for use by management. Reports include Plant backlog, On-Time Shipment to Request and to Promise, Acknowledgment turnaround time, Daily order receipts.
   Customer focused and detail-oriented Excellent communication skills Proven time management and organizational skills Experience with Microsoft Office (Excel, Outlook, Word) Ability to problem solve Responsible for complex account Demonstrated increased product knowledge Intermediate Excel skills Ability to make sound decisions and recommendations Work independently with limited supervision Share knowledge by assisting with onboarding, mentoring and cross training
   Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America

   Copy this example

   

5. Post your job

   To find order management specialists for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any order management specialists they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level order management specialists with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your order management specialist job on Zippia to find and recruit order management specialist candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting order management specialists requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new order management specialist

   Once you've found the order management specialist candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new order management specialist. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an order management specialist?