Order management specialist job description

The Order Management Specialist provides top-tier customer service to their assigned accounts through proactive management of orders from receipt through shipping and by partnering with cross-functional team members and stakeholders to ensure best-in-class results.

1. Manage the receipt and entry of original equipment and/or parts orders from field sales, ensuring completeness and accuracy prior to acknowledging orders

2. Effectively communicate with field sales, internal departments (Scheduling, Purchasing, Engineering, Shipping, and Quality) and plant management to keep everyone abreast of the status of the sales orders throughout the life cycle of the orders.

3. Work closely with the Production Scheduling department to ensure the customer requested ship date is communicated to Scheduling and the plant committed ship dates of orders are communicated to field sales in a timely manner.

4. Ensure all sales order changes are coordinated with Production Scheduling, Engineering, Purchasing, and Manufacturing to verify the plant's ability to accept the changes.
5. Continuously improve product knowledge and system skills.

6. Update reports for use by management. Reports include Plant backlog, On-Time Shipment to Request and to Promise, Acknowledgment turnaround time, Daily order receipts.

Customer focused and detail-oriented
Excellent communication skills
Proven time management and organizational skills
Experience with Microsoft Office (Excel, Outlook, Word)
Ability to problem solve
Responsible for complex account
Demonstrated increased product knowledge
Intermediate Excel skills
Ability to make sound decisions and recommendations
Work independently with limited supervision Share knowledge by assisting with onboarding, mentoring and cross training

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America

As an Order Management Specialist, you are responsible for day-to-day delivery of dedicated customers, manufacturer vendors, and warehouse distribution centers.

Duties include but are not limited to, order entry /processing, transportation communication tracking and communication follow up, service issue management and general resolution of customer enquiries both verbal and written. Act as first point of contact for all external/internal customer queries.

The Order Management Specialist role works closely with the Field Sales team, Blue Buffalo Supply Chain, and Customer personnel to ensure accuracy and ease of transactions, while continually improving process efficacy.
KEY ACCOUNTABILITIES


Receive and process customer orders, ensuring that orders filed meet Blue Buffalo policies Manage and resolve service issues; devise a solution that best meets both Blue Buffalo's and the Customer's needs Work closely with Customer Operations team (i.e. Customer Replenishment Analysts), Shipping Facilities, Customer, and Field sales to execute merchandising events Build and maintain relationships with Blue Buffalo Customers and Vendors Communicate with Field sales and Trade team to ensure accurate invoiced pricing Identify and analyze business opportunities to maximize efficiencies and/or enhance our relationship with the Customer


MINIMUM QUALIFICATIONS


Strong communication skills Highly self-motivated Strategic problem-solving skills Ability to think proactively and to make decisions independently Ability to manage multiple responsibilities and demands in a fast-paced work environment Strong teamwork skills including cross functional collaboration Computer proficiency - SAP and Microsoft Office, experience with Excel


PREFERRED QUALIFICATIONS


Bachelor's degree Experience in order management or accounts payable Ability to identify and execute process improvement opportunities Ability to develop and sustain long-term business relationships


COMPANY OVERVIEW


We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.

In this position, the candidate will act as primary customer point of contact for inquiries, problem resolution, order entry, quoting, schedule changes, credit issues, warranty administration, on-line technical publications administration, and AOG support for L3Harris. They will submit quotes for price and availability of L3 Aviation Products standard products based upon inventory levels or production availability. In addition, they will review all customer purchase orders for production items after resolving specific conditions, acknowledges purchase orders with negotiated terms and conditions, and advise status of open orders to the customer. They will also be responsible for insuring that all mutually agreed purchase order requirements, including delivery schedules, are accomplished.
+ This postion has the potential to be Hybrid.

Essential Functions:

+ • Ensure export control requirements are being met as they relate to the Customer Support Administrator position. • Takes the lead to improve the way we do business with all Customers. Identify, recommend, and implement innovative process improvements. Ensures SOP's are updated upon completion of process improvement projects. Participates in business to business capabilities through Web-site enhancements and E-commerce upgrades. • Manages customer relationships beyond current business activities by developing relationships with Customers. Will be responsible for all interfaces between L3 Aviation Products and customers regarding contract/PO matters. Can manage customer conflict with tact to ensure a win-win solution.

+ • Demonstrates thorough knowledge of MRP systems and will become knowledgeable with L3Harris MRPs as it relates to the Order Management function. •Demonstrates empowerment, ownership, and accountability throughout all aspects of the Order Management position. • Maintains current customer files and archive files and correspondence greater than one year old. • Assists other Order Management administrators when required. Provides support to Regional Sales Managers and pro-actively communicates sales activity. • Responsible for performing job duties in a manner consistent with established L3Harris Ethics and Standards. • Responsible for working a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment; including, but not limited to safety glasses, etc. • May develop and process dealer agreements with the necessary management approvals. • Performs job duties in accordance with approved procedures established in support of Sarbanes-Oxley regulations.

Qualifications:

+ Requires an Associate degree in Business or Aviation or a minimum of 4 years of prior related customer experience.

+ Experience in Excel, specifically with developing pivot tables, charts and formulas.

+ Experience with customer account management and purchase order reviews

Preferred Additional Skills:

+ Government contracts.

+ Familiar with DIBBS, CAV, and PIEE

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.