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Order management specialist skills for your resume and career

Updated January 8, 2025
6 min read
Below we've compiled a list of the most critical order management specialist skills. We ranked the top skills for order management specialists based on the percentage of resumes they appeared on. For example, 20.9% of order management specialist resumes contained customer service as a skill. Continue reading to find out what skills an order management specialist needs to be successful in the workplace.

15 order management specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how order management specialists use customer service:
  • Provided technical knowledge with sales team on customer appointments and proposal preparation through analysis of customer service records.
  • Prospected qualified and closed computer call center sales in consumer/commercial business units while maintaining quality customer service relationships.

2. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how order management specialists use order entry:
  • Consolidate data from multiple systems to facilitate inventory availability check and order entry process.
  • Perform various order management functions including order entry and expediting.

3. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how order management specialists use logistics:
  • Managed consolidation and logistics of equipment and final delivery to customers.
  • Update and maintain accurate customer and logistics information.

4. Customer Orders

Here's how order management specialists use customer orders:
  • Assisted closet designers in troubleshooting the store's order management programs to assure correct and accurately fulfilled customer orders.
  • Monitor manufacturing cycle to ensure proper documentation, shipment and invoicing of customer orders.

5. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how order management specialists use crm:
  • Helped entire staff of OMS in the deployment of CRM releases through desk side assistance.
  • Install Base, Service Request, CRM, Order Management, and Purchasing modules.

6. Purchase Orders

Here's how order management specialists use purchase orders:
  • Follow established processes to accept or reject customer purchase orders based on contractual requirements, internal policy, and business feasibility.
  • Managed, analyzed and accurately processed client purchase orders and properly administered new partner forms for new accounts.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how order management specialists use data entry:
  • Performed data entry of inventory purchase and business rules to produce accurate inventory levels.
  • Boosted business-level profitability by adding and improving services via data entry and email.

8. Booking

Here's how order management specialists use booking:
  • Scheduled and implemented field and executive management team booking procedure and administrative support training.
  • Obtained or clarified data center information required for processing orders and booking packages.

9. Order Management System

An order management system facilitates the sales transactions of goods and services in an organization. It is usually handled by an order management specialist who aims to fulfill orders, close sales, and ensure client satisfaction through optimal services.

Here's how order management specialists use order management system:
  • Mail Order Management system is a web application using which Physicians and order mail order samples using Electronic Signature Capture.
  • Designed and implemented client order management system that catered to economy clients and custom made for high net-worth clients.

10. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how order management specialists use erp:
  • Assist and execute new product roll out and manage our ERP systems interpretation for EDI PO translations.
  • End to end knowledge on the Export process system - from ERP to interfaced systems.

11. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how order management specialists use sales orders:
  • Initiated and coordinated processing of product/software sales orders from receipt of customer documentation through product delivery to end users and partners.
  • Managed inventory allocations to sales orders, prioritizing strategic partners.

12. On-Time Delivery

On-Time Delivery, or OTD, is a metric that measures the rate at which finished goods and deliveries are completed on time. This rate is measured by the overall number of units shipped within a specified time frame agreed upon by the consumer and supplier. On-Time Delivery allows suppliers' compliance with delivery deadlines, and hence their consistency, to be assessed using a continuous and collaborative development approach.

Here's how order management specialists use on-time delivery:
  • Ensured customer satisfaction and on-time delivery managing the Order Management process from beginning to end.
  • Increased on-time delivery from 78% to 98% in four months.

13. Order Issues

Here's how order management specialists use order issues:
  • Analyzed data/order discrepancies and resolved order issues in order to meet lead-times and participate in metrics generation.
  • Work closely with Distribution Centers and Cardinal Health Sales Representatives for customer resolution with order issues.

14. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how order management specialists use troubleshoot:
  • Debug and Troubleshoot interfaces using Message Flow Debugger, trace nodes and User Trace.
  • Manage SAP workflow queues and interfaces, troubleshoot errors through root cause analysis and corrective action implementation.

15. EDI

Here's how order management specialists use edi:
  • Managed the service side of customer relationship including escalation, implementation and execution of carrier EDI on boarding.
  • SAP experience in Order to Cash, Time Entry, Order Tracking, and EDI order management.
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List of order management specialist skills to add to your resume

Order management specialist skills

The most important skills for an order management specialist resume and required skills for an order management specialist to have include:

  • Customer Service
  • Order Entry
  • Logistics
  • Customer Orders
  • CRM
  • Purchase Orders
  • Data Entry
  • Booking
  • Order Management System
  • ERP
  • Sales Orders
  • On-Time Delivery
  • Order Issues
  • Troubleshoot
  • EDI
  • SOX
  • Customer Satisfaction
  • Compliance Issues
  • Customer Issues
  • Revenue Recognition
  • Customer Support
  • Provisioning
  • Inventory Management
  • Product Availability
  • Order Fulfillment
  • RMA
  • Customer Accounts
  • Business Process
  • Sales Reps
  • Billing Issues
  • QA
  • UAT
  • SLA
  • Test Cases
  • Billing Process
  • Process Orders
  • Customer Complaints
  • Forwarders
  • Internal Systems
  • Windows
  • Provide Customer Assistance
  • XML
  • Distribution Centers
  • PL/SQL
  • Siebel
  • BOM
  • API
  • Oracle Order Management
  • HTML

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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