What does an order management specialist do?
An order management specialist is responsible for monitoring sales orders and confirming accurate delivery details to the customers. Order management specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They also update and track the customer's account information in the database, including payments posting and order verification. An order management specialist must have excellent organizational and communication skills, especially in handling customers' inquiries and concerns about the products and resolving delivery discrepancies.
Order management specialist responsibilities
Here are examples of responsibilities from real order management specialist resumes:
- Manage raw material, MRO and service purchasing requirements for existing product lines, and new product development.
- Implement several cost reduction strategies for contract labor, including an RFQ for a vendor manage contract labor program.
- Facilitate and lead all backlog and operations reviews with sales, manufacturing and logistics increasing communication among groups
- Dispatch all TL's and LTL loads.
- Issue credits (CVC, SHT, markdowns) through As400.
- Prepare bid documents (RFI's, RFP's, etc.
- Assist shipper with LTL shipments.
- Maintain various spreadsheets and update SharePoint.
- Work closely with DoD and with all DFAS requirements.
- Prepare mailings according to USPS specifications and deliver to BMEU.
- Perform troubleshoot on all orders that do not meet compliance standards.
- Maintain OEM inventory though point of sales reports and stocking-rotation program.
- Create BW processes to transform messages from VIP format to ERP format.
- Utilize Salesforce to create orders and distribute appropriate credit to the sales team
- Operate a RF scanner to process, collect, and distribute inventory.
Order management specialist skills and personality traits
We calculated that 21% of Order Management Specialists are proficient in Customer Service, Order Entry, and Logistics. They’re also known for soft skills such as Integrity, Interpersonal skills, and Organizational skills.
We break down the percentage of Order Management Specialists that have these skills listed on their resume here:
- Customer Service, 21%
Provided technical knowledge with sales team on customer appointments and proposal preparation through analysis of customer service records.
- Order Entry, 9%
Consolidate data from multiple systems to facilitate inventory availability check and order entry process.
- Logistics, 7%
Managed consolidation and logistics of equipment and final delivery to customers.
- Customer Orders, 6%
Assisted closet designers in troubleshooting the store's order management programs to assure correct and accurately fulfilled customer orders.
- CRM, 5%
Helped entire staff of OMS in the deployment of CRM releases through desk side assistance.
- Purchase Orders, 5%
Follow established processes to accept or reject customer purchase orders based on contractual requirements, internal policy, and business feasibility.
Common skills that an order management specialist uses to do their job include "customer service," "order entry," and "logistics." You can find details on the most important order management specialist responsibilities below.
Integrity. One of the key soft skills for an order management specialist to have is integrity. You can see how this relates to what order management specialists do because "information clerks, particularly human resources assistants, have access to confidential information." Additionally, an order management specialist resume shows how order management specialists use integrity: "assist customers with inquiries regarding orders exhibiting superior customer service, accuracy, and tact to maintain company integrity. "
Interpersonal skills. Another essential skill to perform order management specialist duties is interpersonal skills. Order management specialists responsibilities require that "information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships." Order management specialists also use interpersonal skills in their role according to a real resume snippet: "build interpersonal skills by reviewing merchandise mix, sales to stock ratio and inventory control with sales representative. "
Organizational skills. This is an important skill for order management specialists to perform their duties. For an example of how order management specialist responsibilities depend on this skill, consider that "information clerks must be able to retrieve files and other important information quickly and efficiently." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an order management specialist: "provided superior customer service on the sales floor, working one-on-one to find unique organizational solutions. ".
Communication skills. For certain order management specialist responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of an order management specialist rely on this skill, as "information clerks must be able to explain policies and procedures clearly to customers and the public." For example, this snippet was taken directly from a resume about how this skill applies to what order management specialists do: "stay in constant communication with the dlt sales reps to ensure vendors po is processed with correct information. "
The three companies that hire the most order management specialists are:
- Cornerstone49 order management specialists jobs
- Kimco Staffing Services Inc28 order management specialists jobs
- Expeditors9 order management specialists jobs
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Compare different order management specialists
Order management specialist vs. Customs entry clerk
A contractor buyer is responsible for acquiring materials and resources for construction and manufacturing processes that meet the quality standards and budget limitations. Contractor buyers negotiate offers with trusted suppliers and vendors for cost-effective materials based on design specifications and requirements. They also monitor the accurate distribution and delivery schedules to maintain the consistency of project plans and finish the task within the required deadlines. A contractor buyer must have excellent knowledge of the construction industry to identify the reliability of resources and handle the costings efficiently.
While similarities exist, there are also some differences between order management specialists and customs entry clerk. For instance, order management specialist responsibilities require skills such as "excellent interpersonal," "logistics," "customer orders," and "crm." Whereas a customs entry clerk is skilled in "sales floor," "clean environment," "fda," and "inbound calls." This is part of what separates the two careers.
The education levels that customs entry clerks earn slightly differ from order management specialists. In particular, customs entry clerks are 5.8% less likely to graduate with a Master's Degree than an order management specialist. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Order management specialist vs. Contractor buyer
A data entry/data coordinator is responsible for overseeing and coordinating the data management procedures of a company. They develop plans through extensive research and analyses, perform assessments and evaluations to ensure systems adhere to standards and regulations, coordinate with external parties to procure supplies, and fulfill data requests. They also participate in maintaining and updating databases, entering data into documents or spreadsheets, preparing reports and presentations, and managing staff, solving issues when any arise. Moreover, a data entry/data coordinator leads and empowers staff to reach goals while implementing policies and protocols.
In addition to the difference in salary, there are some other key differences worth noting. For example, order management specialist responsibilities are more likely to require skills like "excellent interpersonal," "crm," "booking," and "order management system." Meanwhile, a contractor buyer has duties that require skills in areas such as "dod," "management system," "order management," and "pos." These differences highlight just how different the day-to-day in each role looks.
Contractor buyers may earn a higher salary than order management specialists, but contractor buyers earn the most pay in the technology industry with an average salary of $48,255. On the other hand, order management specialists receive higher pay in the health care industry, where they earn an average salary of $50,129.contractor buyers earn similar levels of education than order management specialists in general. They're 1.6% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Order management specialist vs. Verifier
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an order management specialist is likely to be skilled in "order entry," "excellent interpersonal," "logistics," and "crm," while a typical verifier is skilled in "pallet jack," "computer system," "msc," and "cactus."
Verifiers earn the best pay in the transportation industry, where they command an average salary of $38,344. Order management specialists earn the highest pay from the health care industry, with an average salary of $50,129.verifiers typically earn lower educational levels compared to order management specialists. Specifically, they're 5.4% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.Order management specialist vs. Data entry/data coordinator
Types of order management specialist
Updated January 8, 2025
