What does an order processing clerk do?
Order processing clerk responsibilities
Here are examples of responsibilities from real order processing clerk resumes:
- Manage accounts payable (a/p) team, ensuring daily goals are met (500-1000 invoices/day).
- Secure HIPAA compliant authorizations to include cumulative dates of injury and protect health information.
- Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.
Order processing clerk skills and personality traits
We calculated that 43% of Order Processing Clerks are proficient in Pallets, RF, and Customer Orders. They’re also known for soft skills such as Communication skills, Interpersonal skills, and Organizational skills.
We break down the percentage of Order Processing Clerks that have these skills listed on their resume here:
- Pallets, 43%
Certified and Operation of Forklift, Raymond, Order Picker and Powered pallet Jack..
- RF, 33%
Process shipments for Parcels for FedEx, RF Gun, DHL, UPS, etc.
- Customer Orders, 6%
Selected and collated order from inventory according to customer orders.
- Order Entry, 4%
Maintained daily average order entry rate for minimum of 250 orders per day.
- Purchase Orders, 3%
Communicated with vendors and customers on purchase orders to ensure proper documentation for processing.
- Data Entry, 3%
Completed Data Entry+ Handled confidential information+ Utilized office equipment
Common skills that an order processing clerk uses to do their job include "pallets," "rf," and "customer orders." You can find details on the most important order processing clerk responsibilities below.
Communication skills. The most essential soft skill for an order processing clerk to carry out their responsibilities is communication skills. This skill is important for the role because "information clerks must be able to explain policies and procedures clearly to customers and the public." Additionally, an order processing clerk resume shows how their duties depend on communication skills: "maintained and organized vendor communications, purchase order tracking, and inventory logs. "
Interpersonal skills. Many order processing clerk duties rely on interpersonal skills. "information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships.," so an order processing clerk will need this skill often in their role. This resume example is just one of many ways order processing clerk responsibilities rely on interpersonal skills: "offer superior customer service through interpersonal and social media, phone, and data entry in a fast paced office environment. "
Organizational skills. Another skill that relates to the job responsibilities of order processing clerks is organizational skills. This skill is critical to many everyday order processing clerk duties, as "information clerks must be able to retrieve files and other important information quickly and efficiently." This example from a resume shows how this skill is used: "performed data and order entry by 10-key touch utilized organizational and communication skills performing customer service functions involving multi-lines"
Integrity. order processing clerk responsibilities often require "integrity." The duties that rely on this skill are shown by the fact that "information clerks, particularly human resources assistants, have access to confidential information." This resume example shows what order processing clerks do with integrity on a typical day: "gain customer trust and provide exceptional customer service. "
The three companies that hire the most order processing clerks are:
- Ross Stores2 order processing clerks jobs
- Costco Wholesale1 order processing clerks jobs
- Robert Half1 order processing clerks jobs
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Compare different order processing clerks
Order processing clerk vs. Contractor buyer
A contractor buyer is responsible for acquiring materials and resources for construction and manufacturing processes that meet the quality standards and budget limitations. Contractor buyers negotiate offers with trusted suppliers and vendors for cost-effective materials based on design specifications and requirements. They also monitor the accurate distribution and delivery schedules to maintain the consistency of project plans and finish the task within the required deadlines. A contractor buyer must have excellent knowledge of the construction industry to identify the reliability of resources and handle the costings efficiently.
These skill sets are where the common ground ends though. The responsibilities of an order processing clerk are more likely to require skills like "pallets," "rf," "customer billing," and "invoice." On the other hand, a job as a contractor buyer requires skills like "customer service," "logistics," "dod," and "management system." As you can see, what employees do in each career varies considerably.
Contractor buyers really shine in the technology industry with an average salary of $48,255. Comparatively, order processing clerks tend to make the most money in the manufacturing industry with an average salary of $35,614.The education levels that contractor buyers earn slightly differ from order processing clerks. In particular, contractor buyers are 4.3% more likely to graduate with a Master's Degree than an order processing clerk. Additionally, they're 0.3% more likely to earn a Doctoral Degree.Order processing clerk vs. Data entry/data coordinator
A data entry/data coordinator is responsible for overseeing and coordinating the data management procedures of a company. They develop plans through extensive research and analyses, perform assessments and evaluations to ensure systems adhere to standards and regulations, coordinate with external parties to procure supplies, and fulfill data requests. They also participate in maintaining and updating databases, entering data into documents or spreadsheets, preparing reports and presentations, and managing staff, solving issues when any arise. Moreover, a data entry/data coordinator leads and empowers staff to reach goals while implementing policies and protocols.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that order processing clerk responsibilities requires skills like "pallets," "rf," "purchase orders," and "data entry." But a data entry/data coordinator might use other skills in their typical duties, such as, "mental health," "criminal justice," "community resources," and "hipaa."
In general, data entry/data coordinators achieve higher levels of education than order processing clerks. They're 7.4% more likely to obtain a Master's Degree while being 0.3% more likely to earn a Doctoral Degree.Order processing clerk vs. Order management specialist
An order management specialist is responsible for monitoring sales orders and confirming accurate delivery details to the customers. Order management specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They also update and track the customer's account information in the database, including payments posting and order verification. An order management specialist must have excellent organizational and communication skills, especially in handling customers' inquiries and concerns about the products and resolving delivery discrepancies.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from order processing clerk resumes include skills like "pallets," "rf," "customer billing," and "invoice," whereas an order management specialist is more likely to list skills in "customer service," "excellent interpersonal," "logistics," and "crm. "
Order management specialists earn the highest salary when working in the health care industry, where they receive an average salary of $50,129. Comparatively, order processing clerks have the highest earning potential in the manufacturing industry, with an average salary of $35,614.order management specialists typically earn higher educational levels compared to order processing clerks. Specifically, they're 6.0% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.Order processing clerk vs. Verifier
Even though a few skill sets overlap between order processing clerks and verifiers, there are some differences that are important to note. For one, an order processing clerk might have more use for skills like "pallets," "rf," "order entry," and "purchase orders." Meanwhile, some responsibilities of verifiers require skills like "pallet jack," "msc," "cactus," and "cpc. "
The transportation industry tends to pay the highest salaries for verifiers, with average annual pay of $38,344. Comparatively, the highest order processing clerk annual salary comes from the manufacturing industry.verifiers reach similar levels of education compared to order processing clerks, in general. The difference is that they're 0.5% more likely to earn a Master's Degree, and 0.0% less likely to graduate with a Doctoral Degree.Types of order processing clerk
Updated January 8, 2025
