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Become An Order Processing Specialist

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Working As An Order Processing Specialist

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Identifying Objects, Actions, and Events
  • Performing Administrative Activities
  • Unpleasant/Angry People

  • Repetitive

  • $44,000

    Average Salary

What Does An Order Processing Specialist Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become An Order Processing Specialist

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Order Processing Specialist Career Paths

Order Processing Specialist
Specialist Team Leader Assistant Manager
Office Manager
5 Yearsyrs
Specialist Team Leader Manager
Operations Manager
7 Yearsyrs
Specialist Team Leader Store Manager
Account Manager
5 Yearsyrs
Account Representative Account Executive Assistant Manager
Branch Manager
6 Yearsyrs
Account Representative Account Executive Store Manager
District Sales Manager
7 Yearsyrs
Account Representative Account Executive Office Manager
Accounting Manager
7 Yearsyrs
Material Handler Technician Consultant
Information Technology Manager
7 Yearsyrs
Material Handler Home Health Aid Coordinator
Senior Administrative Coordinator
6 Yearsyrs
Material Handler Material Coordinator Buyer
Purchasing Manager
9 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Business Office Manager
7 Yearsyrs
Medical Assistant Instructor Consultant
Finance Manager
7 Yearsyrs
Medical Assistant Patient Care Coordinator Assistant Manager
Center Manager
6 Yearsyrs
Agent Consultant Operations Manager
Site Manager
7 Yearsyrs
Agent Coordinator Logistics Coordinator
Logistics Manager
7 Yearsyrs
Agent Administrator Account Manager
Client Services Manager
7 Yearsyrs
Machine Operator Quality Control Inspector Quality Assurance Representative
Senior Representative
5 Yearsyrs
Technician Operation Supervisor Customer Service Manager
Collections Manager
5 Yearsyrs
Technician Registered Nurse Clinical Research Coordinator
Data Manager
6 Yearsyrs
Operations Specialist Executive Assistant Assistant Property Manager
Assistant Community Manager
5 Yearsyrs
Operations Specialist Customer Service Supervisor Call Center Manager
Customer Relations Manager
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Order Specialist 2.9 years
Specialist 2.6 years
Order Entry Clerk 2.5 years
Order Processor 2.5 years
Top Careers Before Order Processing Specialist
Cashier 15.4%
Assistant 2.8%
Internship 2.7%
Supervisor 2.4%
Volunteer 2.3%
Manager 2.1%
Server 2.0%
Top Careers After Order Processing Specialist
Cashier 7.6%
Supervisor 4.0%
Specialist 2.5%
Assistant 2.5%
Volunteer 2.3%
Internship 2.3%
Agent 2.3%

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Top Skills for An Order Processing Specialist

  1. Customer Service
  2. Data Entry
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Processed publication orders for clients working closely with the Customer Service department under deadline circumstances with extensive work on excel spreadsheets
  • Managed customer order requirements, collaborated with sales, manufacturing and logistic departments, supported data entry accuracy and efficiency.
  • Make prompt phone calls to the Departments or students when their order has arrived and can be picked up.
  • Reviewed and analyzed purchase orders for final size, gauge, product, packaging, instructions, and final ship-to.
  • Verified customer information, and processed customer orders through our database according to Medicare and Medical.

Order Processing Specialist Demographics

Gender

Female

61.8%

Male

25.8%

Unknown

12.5%
Ethnicity

White

60.0%

Hispanic or Latino

16.9%

Black or African American

12.2%

Asian

8.0%

Unknown

2.9%
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Foreign Languages Spoken

Spanish

66.7%

German

5.0%

French

3.3%

Swedish

1.7%

Danish

1.7%

Hungarian

1.7%

Chinese

1.7%

Turkish

1.7%

Greek

1.7%

Japanese

1.7%

Russian

1.7%

Carrier

1.7%

Armenian

1.7%

Norwegian

1.7%

Cantonese

1.7%

Mandarin

1.7%

Polish

1.7%

Finnish

1.7%
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Order Processing Specialist Education

Schools

Portland Community College

13.7%

University of Phoenix

13.0%

Portland State University

12.4%

Gwinnett Technical College

7.5%

Georgia Perimeter College

6.2%

Indian River State College

5.0%

San Antonio College

4.3%

Strayer University

4.3%

Oregon State University

3.7%

Clark College

3.1%

Ashford University

3.1%

Chemeketa Community College

3.1%

Kaplan University

3.1%

Wayne State University

2.5%

Everest Institute

2.5%

Valencia College

2.5%

The Academy

2.5%

Georgia State University

2.5%

Harrisburg Area Community College - Harrisburg

2.5%

Nova Southeastern University

2.5%
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Majors

Business

28.3%

Accounting

9.8%

Psychology

7.4%

Health Care Administration

6.2%

Criminal Justice

5.8%

Communication

4.6%

Medical Assisting Services

4.4%

General Studies

3.8%

Management

3.2%

English

3.0%

Computer Science

2.8%

Marketing

2.8%

Graphic Design

2.6%

Education

2.4%

Kinesiology

2.2%

Liberal Arts

2.2%

Biology

2.2%

Human Resources Management

2.0%

Information Technology

2.0%

Computer Information Systems

2.0%
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Degrees

Bachelors

34.6%

Other

31.8%

Associate

18.9%

Masters

6.2%

Certificate

4.8%

Diploma

3.2%

License

0.4%

Doctorate

0.3%
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