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Order processing specialist skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical order processing specialist skills. We ranked the top skills for order processing specialists based on the percentage of resumes they appeared on. For example, 14.5% of order processing specialist resumes contained customer service as a skill. Continue reading to find out what skills an order processing specialist needs to be successful in the workplace.

15 order processing specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how order processing specialists use customer service:
  • Processed publication orders for clients working closely with the Customer Service department under deadline circumstances with extensive work on excel spreadsheets
  • Coordinate orders with other facilities nationwide, integrating customer service maintaining good communications between supervisors and our clients.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how order processing specialists use data entry:
  • Managed customer order requirements, collaborated with sales, manufacturing and logistic departments, supported data entry accuracy and efficiency.
  • Performed general office duties including data entry.

3. Purchase Orders

Here's how order processing specialists use purchase orders:
  • Clarified and verified customer purchase order information.
  • Reviewed and analyzed purchase orders for final size, gauge, product, packaging, instructions, and final ship-to.

4. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how order processing specialists use order entry:
  • Verify accuracy on order entry including configuration, pricing and sales promotions.
  • Managed internal traffic & production services order entry systems

5. Inbound Calls

Here's how order processing specialists use inbound calls:
  • Received inbound calls from sale representatives, who would sell U-Verse cable, internet, and voice door to door.
  • Answered over 100 inbound calls per shift in order to assist customers by processing payments for prepaid cellular phones.

6. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how order processing specialists use sales orders:
  • Managed daily allocation of all sales orders for shipment and delegated orders to various shipping lines for processing.
  • Pick, pack, release orders, ship out product and manage paper flow of sales orders.

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7. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how order processing specialists use quality standards:
  • Prioritized all work performed in lithography semiconductor manufacturing allowing for maximum through-put, while maintaining the highest quality standards.
  • Worked collaboratively with all co-workers to ensure that best practices are shared while maintaining productivity and quality standards.

8. ERP

Enterprise Resource Planning (ERP) is computer software used by major corporations and organizations for conducting their management and accounting tasks efficiently. ERP systems bind different business processes with each other allowing smoother flow of data between them resulting in swift project assessment and completion.

Here's how order processing specialists use erp:
  • Posted invoices to ERP system, updated GRN, set up and maintained new vendor accounts.
  • Worked closely with IT department in transition from AS400 database to Glovia ERP system.

9. Customer Satisfaction

Here's how order processing specialists use customer satisfaction:
  • Maintained constant communication with all sales agents to ensure overall customer satisfaction.
  • Maintained relationships with high dollar customers to succeed customer satisfaction.

10. Payment Processing

Here's how order processing specialists use payment processing:
  • Mastered Vesta's internal payment processing system became proficient in a short period of time.

11. Customer Inquiries

Here's how order processing specialists use customer inquiries:
  • Resolved customer inquiries by bringing together local and international engineers.
  • Answered customer inquiries regarding order status.

12. Customer Accounts

Here's how order processing specialists use customer accounts:
  • Created new customer accounts with credit information and sales tax.
  • Set up customer accounts in multiple customer care systems.

13. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how order processing specialists use customer care:
  • Provided great customer care with resolve.
  • Collaborated with Customer Care Manager to create Strategic Plans/Motivational Strategies to enhance customer satisfaction.

14. Customer Orders

Here's how order processing specialists use customer orders:
  • Verified customer information, and processed customer orders through our database according to Medicare and Medical.
  • Request the necessary documentation from an insurance carrier as applicable to customer orders.

15. RMA

Here's how order processing specialists use rma:
  • Update both SO backlog and RMA reports for weekly meeting using Microsoft Excel 2007.
  • Review RMA request for reason for return and obtain an approval.
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List of order processing specialist skills to add to your resume

Order processing specialist skills

The most important skills for an order processing specialist resume and required skills for an order processing specialist to have include:

  • Customer Service
  • Data Entry
  • Purchase Orders
  • Order Entry
  • Inbound Calls
  • Sales Orders
  • Quality Standards
  • ERP
  • Customer Satisfaction
  • Payment Processing
  • Customer Inquiries
  • Customer Accounts
  • Customer Care
  • Customer Orders
  • RMA
  • Customer Complaints
  • Order Reports
  • Professional Services
  • Customer Calls
  • Product Availability
  • Customer Issues
  • Outbound Calls
  • Computer System
  • Billing System
  • KPI
  • Phone Payments
  • Account Maintenance
  • Automatic Payments
  • Windows
  • POS
  • Customer Payments
  • Incomplete Orders
  • Open Orders
  • AS400
  • Upselling
  • Credit Applications
  • Payment Options
  • E-Check

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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