What does an order processing specialist do?
An order processing specialist is a business administrator in charge of processing customer orders by recording and processes daily purchases and activating new customer accounts. Order processing specialists work in collaboration with other teams such as sales and marketing for accurate capture and validation of orders. You may also be required to communicate with customers to confirm orders and ensure that customer requests are met accurately and in time for delivery or pick up.
Order processing specialist responsibilities
Here are examples of responsibilities from real order processing specialist resumes:
- Manage escalations and expedites process in support of shorten interval requests.
- Review order enter by other CSR's and correct orders as needed.
- Create invoices, process return requests, issue RMA's, provide order status.
- Forward customer relate issues to appropriate CSR, enter all quotes into the system in a timely manner.
- Process payroll transactions timely and accurately which result in being cost-effective.
- Provide ancillary support including vendor payroll, vendor processing and payment acquisition.
- Apply quality assurance/control, project management, and leadership expertise to ensure assign manufacturing technicians comply with FDA and ISO guidelines.
- Research denied Medicaid bills and resubmitted with correct information.
- Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.
Order processing specialist skills and personality traits
We calculated that 14% of Order Processing Specialists are proficient in Customer Service, Data Entry, and Purchase Orders. They’re also known for soft skills such as Organizational skills, Communication skills, and Interpersonal skills.
We break down the percentage of Order Processing Specialists that have these skills listed on their resume here:
- Customer Service, 14%
Processed publication orders for clients working closely with the Customer Service department under deadline circumstances with extensive work on excel spreadsheets
- Data Entry, 13%
Managed customer order requirements, collaborated with sales, manufacturing and logistic departments, supported data entry accuracy and efficiency.
- Purchase Orders, 10%
Clarified and verified customer purchase order information.
- Order Entry, 9%
Verify accuracy on order entry including configuration, pricing and sales promotions.
- Inbound Calls, 7%
Received inbound calls from sale representatives, who would sell U-Verse cable, internet, and voice door to door.
- Sales Orders, 6%
Managed daily allocation of all sales orders for shipment and delegated orders to various shipping lines for processing.
Common skills that an order processing specialist uses to do their job include "customer service," "data entry," and "purchase orders." You can find details on the most important order processing specialist responsibilities below.
Organizational skills. The most essential soft skill for an order processing specialist to carry out their responsibilities is organizational skills. This skill is important for the role because "information clerks must be able to retrieve files and other important information quickly and efficiently." Additionally, an order processing specialist resume shows how their duties depend on organizational skills: "audited customer accounts identifying opportunities for savings while increasing customer loyalty and organizational revenue from up-selling additional products. "
Communication skills. Many order processing specialist duties rely on communication skills. "information clerks must be able to explain policies and procedures clearly to customers and the public.," so an order processing specialist will need this skill often in their role. This resume example is just one of many ways order processing specialist responsibilities rely on communication skills: "processed orders and payments for at&t; customers data entry, sales, and telecommunications"
Interpersonal skills. This is an important skill for order processing specialists to perform their duties. For an example of how order processing specialist responsibilities depend on this skill, consider that "information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an order processing specialist: "developed lasting client relationships by applying effective communication and interpersonal skills in resolving problems and responding to customer inquiries. ".
Integrity. For certain order processing specialist responsibilities to be completed, the job requires competence in "integrity." The day-to-day duties of an order processing specialist rely on this skill, as "information clerks, particularly human resources assistants, have access to confidential information." For example, this snippet was taken directly from a resume about how this skill applies to what order processing specialists do: "record all the returned credit card payments and updated the trust account. "
The three companies that hire the most order processing specialists are:
- Xometry7 order processing specialists jobs
- Oldcastle Infrastructure3 order processing specialists jobs
- Kaman2 order processing specialists jobs
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Compare different order processing specialists
Order processing specialist vs. Customs entry clerk
A contractor buyer is responsible for acquiring materials and resources for construction and manufacturing processes that meet the quality standards and budget limitations. Contractor buyers negotiate offers with trusted suppliers and vendors for cost-effective materials based on design specifications and requirements. They also monitor the accurate distribution and delivery schedules to maintain the consistency of project plans and finish the task within the required deadlines. A contractor buyer must have excellent knowledge of the construction industry to identify the reliability of resources and handle the costings efficiently.
There are some key differences in the responsibilities of each position. For example, order processing specialist responsibilities require skills like "quality standards," "payment processing," "customer care," and "customer orders." Meanwhile a typical customs entry clerk has skills in areas such as "sales floor," "clean environment," "fda," and "abi." This difference in skills reveals the differences in what each career does.
The education levels that customs entry clerks earn slightly differ from order processing specialists. In particular, customs entry clerks are 0.7% less likely to graduate with a Master's Degree than an order processing specialist. Additionally, they're 0.3% more likely to earn a Doctoral Degree.Order processing specialist vs. Contractor buyer
An Order Entry Clerk is primarily in charge of receiving and processing customer orders, ensuring accuracy and timeliness. Upon receiving orders, an order entry clerk is responsible for entering customer information into databases such as names, billing details, address, and item specifications. They communicate with customers through calls or email to confirm their orders and information, answering inquiries should there be any. Besides handling databases, an Order Entry Clerk Prepares and processes shipping documents, invoices, and contracts, tracking procedures to ensure smooth workflow. Moreover, there are also instances where they must receive and handle customer complaints, resolving them promptly.
In addition to the difference in salary, there are some other key differences worth noting. For example, order processing specialist responsibilities are more likely to require skills like "inbound calls," "quality standards," "customer satisfaction," and "payment processing." Meanwhile, a contractor buyer has duties that require skills in areas such as "logistics," "dod," "management system," and "customer support." These differences highlight just how different the day-to-day in each role looks.
Contractor buyers may earn a higher salary than order processing specialists, but contractor buyers earn the most pay in the technology industry with an average salary of $48,255. On the other hand, order processing specialists receive higher pay in the health care industry, where they earn an average salary of $45,966.In general, contractor buyers achieve similar levels of education than order processing specialists. They're 3.5% more likely to obtain a Master's Degree while being 0.3% more likely to earn a Doctoral Degree.Order processing specialist vs. Verifier
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an order processing specialist is likely to be skilled in "data entry," "purchase orders," "order entry," and "sales orders," while a typical verifier is skilled in "pallet jack," "msc," "cactus," and "cpc."
Verifiers make a very good living in the transportation industry with an average annual salary of $38,344. On the other hand, order processing specialists are paid the highest salary in the health care industry, with average annual pay of $45,966.verifiers typically earn similar educational levels compared to order processing specialists. Specifically, they're 0.3% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Order processing specialist vs. Order entry clerk
Types of order processing specialist
Updated January 8, 2025
