What does an order processor do?

An order processor is responsible for monitoring the database platform of a business. Duties include responding to customers' inquiries and concerns, processing orders, administering payments, and verifying order details before shipment, ensuring the items' quality and quantity to prevent order delays and customer complaints. Order processors update inventory records, prepare invoices, and resolve billing discrepancies. They also coordinate closely with delivery drivers and dispatchers to confirm successful deliveries accurately and efficiently. An order processor requires having computer competencies and excellent communication skills, especially on tracking orders and handling customers' feedback about the services.
Order processor responsibilities
Here are examples of responsibilities from real order processor resumes:
- Manage escalations and expedites process in support of shorten interval requests.
- Use AS400 system to enter orders and make inventory adjustments.
- Provide hands-on support at POS when require by customer volumes.
- Maintain MSDS files and provide updates to customers as needed.
- Assist with gathering information for internal and external SOX audits.
- Sort and process orders for the consumer in accordance to FedEx rules and regulations
- Pack and ship orders via USPS or FedEx and provide tracking information to customers.
- Review order details for accuracy, consistency and conformance to SOX and ISO standards.
- Process orders manually through AS400 by phone, email, fax and electronically transmit through ordering systems.
- Perform other clerical duties as needed, such as filing, photocopying, collating and sorting mail.
- Generate sales requisitions, POs, and delivery schedules relative to stock, direct, and custom orders.
- Delegate and coordinate appointments for family housing structure repair, utilities or building maintenance service (HVAC).
- Confer with logistics management teams to determine ways to optimize service levels, maintain supply-chain efficiency, and minimize cost.
- Enter names into PowerPoint template, print, laminate, and cut name plates for hospital staff and outlying clinics.
- Receive new incoming orders, run taxes, set up file in system, help locate property, type commitments.
Order processor skills and personality traits
We calculated that 27% of Order Processors are proficient in Customer Service, Data Entry, and RF Scanner. They’re also known for soft skills such as Integrity, Interpersonal skills, and Organizational skills.
We break down the percentage of Order Processors that have these skills listed on their resume here:
- Customer Service, 27%
Provided customer service with a team of telephone representatives and participated in company matters and activities.
- Data Entry, 19%
Contributed to maximum efficiency of warehouse operations through handling freight, accurate labeling and data entry ensuring deadlines were met.
- RF Scanner, 6%
Order Picker Picking product from inventory locations using a RF scanner Accurately reading and understanding verbal and written instructions
- Customer Orders, 6%
Provided and responded to customer orders by harnessing facility capacities to maintain growing productivity and enhanced accuracy in handling supply.
- Purchase Orders, 5%
Contacted customers along with various departments within National Instruments for additional information and to resolve Purchase Order issues and discrepancies.
- Order Entry, 4%
Keyed order entry accurately entered collected information into corporate software system.
"customer service," "data entry," and "rf scanner" are among the most common skills that order processors use at work. You can find even more order processor responsibilities below, including:
Integrity. The most essential soft skill for an order processor to carry out their responsibilities is integrity. This skill is important for the role because "information clerks, particularly human resources assistants, have access to confidential information." Additionally, an order processor resume shows how their duties depend on integrity: "resolved supplier accounts payable customer service invoice questions and issues resulting in good customer service and maintaining company integrity. "
Interpersonal skills. Another soft skill that's essential for fulfilling order processor duties is interpersonal skills. The role rewards competence in this skill because "information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships." According to an order processor resume, here's how order processors can utilize interpersonal skills in their job responsibilities: "used interpersonal skills in a high intensity sales environment customer service customer care"
Organizational skills. Another skill that relates to the job responsibilities of order processors is organizational skills. This skill is critical to many everyday order processor duties, as "information clerks must be able to retrieve files and other important information quickly and efficiently." This example from a resume shows how this skill is used: "performed data and order entry by 10-key touch utilized organizational and communication skills performing customer service functions involving multi-lines"
Communication skills. A big part of what order processors do relies on "communication skills." You can see how essential it is to order processor responsibilities because "information clerks must be able to explain policies and procedures clearly to customers and the public." Here's an example of how this skill is used from a resume that represents typical order processor tasks: "ensured customer satisfaction by using strong communication and data entry skills. "
The three companies that hire the most order processors are:
- Giant Eagle36 order processors jobs
- Newell Brands10 order processors jobs
- Spartanburg Dist Six
7 order processors jobs
Choose from 10+ customizable order processor resume templates
Build a professional order processor resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your order processor resume.Compare different order processors
Order processor vs. Customs entry clerk
A data entry/data coordinator is responsible for overseeing and coordinating the data management procedures of a company. They develop plans through extensive research and analyses, perform assessments and evaluations to ensure systems adhere to standards and regulations, coordinate with external parties to procure supplies, and fulfill data requests. They also participate in maintaining and updating databases, entering data into documents or spreadsheets, preparing reports and presentations, and managing staff, solving issues when any arise. Moreover, a data entry/data coordinator leads and empowers staff to reach goals while implementing policies and protocols.
While similarities exist, there are also some differences between order processors and customs entry clerk. For instance, order processor responsibilities require skills such as "rf scanner," "customer orders," "pallet jack," and "international orders." Whereas a customs entry clerk is skilled in "sales floor," "clean environment," "fda," and "customer satisfaction." This is part of what separates the two careers.
The education levels that customs entry clerks earn slightly differ from order processors. In particular, customs entry clerks are 0.1% less likely to graduate with a Master's Degree than an order processor. Additionally, they're 0.1% more likely to earn a Doctoral Degree.Order processor vs. Data entry/data coordinator
A contractor buyer is responsible for acquiring materials and resources for construction and manufacturing processes that meet the quality standards and budget limitations. Contractor buyers negotiate offers with trusted suppliers and vendors for cost-effective materials based on design specifications and requirements. They also monitor the accurate distribution and delivery schedules to maintain the consistency of project plans and finish the task within the required deadlines. A contractor buyer must have excellent knowledge of the construction industry to identify the reliability of resources and handle the costings efficiently.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that order processor responsibilities requires skills like "customer service," "data entry," "rf scanner," and "purchase orders." But a data entry/data coordinator might use other skills in their typical duties, such as, "mental health," "criminal justice," "community resources," and "hipaa."
In general, data entry/data coordinators achieve higher levels of education than order processors. They're 7.1% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.Order processor vs. Contractor buyer
In a warehouse setting, a fulfillment specialist is in charge of preparing and processing orders in a timely and efficient manner. Their responsibilities include receiving orders and invoices, understanding the needs of clients, participating in loading and unloading deliveries, locating and obtaining orders from particular areas, monitoring the inventory of products, and devising strategies to optimize order fulfillment procedures. Furthermore, as a fulfillment specialist, it is essential to maintain an active communication line with warehouse staff, all while implementing the company's policies and regulations.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from order processor resumes include skills like "rf scanner," "pallet jack," "outbound calls," and "international orders," whereas a contractor buyer is more likely to list skills in "logistics," "erp," "dod," and "management system. "
Contractor buyers earn the highest salary when working in the technology industry, where they receive an average salary of $48,255. Comparatively, order processors have the highest earning potential in the technology industry, with an average salary of $35,271.contractor buyers typically earn similar educational levels compared to order processors. Specifically, they're 4.1% more likely to graduate with a Master's Degree, and 0.0% more likely to earn a Doctoral Degree.Order processor vs. Fulfillment specialist
Even though a few skill sets overlap between order processors and fulfillment specialists, there are some differences that are important to note. For one, an order processor might have more use for skills like "order entry," "computer system," "international orders," and "credit card." Meanwhile, some responsibilities of fulfillment specialists require skills like "pet," "hr," "pallets," and "industrial trucks. "
Fulfillment specialists enjoy the best pay in the manufacturing industry, with an average salary of $48,690. For comparison, order processors earn the highest salary in the technology industry.The average resume of fulfillment specialists showed that they earn similar levels of education compared to order processors. So much so that theyacirc;euro;trade;re 2.0% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.1%.Types of order processor
Updated January 8, 2025











