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Working As an Order Specialist

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Identifying Objects, Actions, and Events
  • Performing Administrative Activities
  • Unpleasant/Angry People

  • Repetitive

  • $35,000

    Average Salary

What Does An Order Specialist Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become An Order Specialist

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Order Specialist Career Paths

Order Specialist
Specialist Team Leader Assistant Manager
Operations Manager
7 Yearsyrs
Specialist Team Leader Manager
Account Manager
5 Yearsyrs
Specialist Team Leader Project Manager
Program Manager
8 Yearsyrs
Buyer Senior Buyer
Purchasing Manager
9 Yearsyrs
Buyer Office Manager Account Manager
Business Development Manager
9 Yearsyrs
Buyer Office Manager Owner
Co-Owner
6 Yearsyrs
Certified Nursing Assistant Technician Field Service Technician
Service Manager
6 Yearsyrs
Certified Nursing Assistant Technician Consultant
Information Technology Manager
7 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Center Manager
6 Yearsyrs
Special Service Associate Department Supervisor Store Manager
District Sales Manager
7 Yearsyrs
Special Service Associate Department Supervisor Assistant Manager
Business Manager
6 Yearsyrs
Special Service Associate Department Supervisor Manager
Business Owner
6 Yearsyrs
Billing Specialist Accounts Receivable Specialist Accountant
Finance Manager
7 Yearsyrs
Billing Specialist Medical Coder Office Manager
Business Office Manager
7 Yearsyrs
Billing Specialist Accountant Manager
Assistant Vice President
7 Yearsyrs
Accounts Receivable Specialist Accountant Account Manager
Client Services Manager
7 Yearsyrs
Accounts Receivable Specialist Senior Accountant Supervisor
Logistics Manager
7 Yearsyrs
Senior Customer Service Representative Supervisor Case Manager
Customer Care Manager
7 Yearsyrs
Senior Customer Service Representative Supervisor Business Owner
Entrepreneur
5 Yearsyrs
Senior Customer Service Representative Senior Representative
Senior Administrative Coordinator
6 Yearsyrs
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Average Length of Employment
Order Expediter 3.1 years
Order Specialist 3.0 years
Order Clerk 3.0 years
Specialist 2.6 years
Center Specialist 2.6 years
Order Processor 2.5 years
Top Careers Before Order Specialist
Cashier 14.6%
Manager 3.7%
Supervisor 3.4%
Specialist 2.8%
Internship 2.8%
Assistant 2.2%
Secretary 2.1%
Top Careers After Order Specialist
Cashier 8.5%
Specialist 4.8%
Manager 3.2%
Server 2.7%
Associate 2.3%
Buyer 2.3%

Do you work as an Order Specialist?

Average Yearly Salary
$35,000
Show Salaries
$28,000
Min 10%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$43,000
Max 90%
Best Paying Company
IBM
Highest Paying City
Watsonville, CA
Highest Paying State
New Jersey
Avg Experience Level
2.9 years
How much does an Order Specialist make at top companies?
The national average salary for an Order Specialist in the United States is $35,207 per year or $17 per hour. Those in the bottom 10 percent make under $28,000 a year, and the top 10 percent make over $43,000.

Top Skills for An Order Specialist

  1. Purchase Orders
  2. Customer Service
  3. Special Orders
You can check out examples of real life uses of top skills on resumes here:
  • Created and finalized purchase orders for retail stock to accurately maintain store inventory levels.
  • Provided extensive customer service and troubleshooting that led to the upgrade of customer/company interaction and persuaded new system programming.
  • Tracked special orders and installation materials to ensure timely delivery to the customer.
  • Identify and coordinate resolution of any issues that may negatively affect customer satisfaction Input customer orders received via all contact methods.
  • Maintain database, perform data entry, and manage daily/monthly report for sales.

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Average Salary:

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Top 10 Best States for Order Specialists

  1. Alaska
  2. New York
  3. New Jersey
  4. Rhode Island
  5. Pennsylvania
  6. Michigan
  7. Delaware
  8. Arizona
  9. Nevada
  10. Idaho
  • (22 jobs)
  • (459 jobs)
  • (254 jobs)
  • (35 jobs)
  • (356 jobs)
  • (353 jobs)
  • (34 jobs)
  • (161 jobs)
  • (57 jobs)
  • (38 jobs)

Order Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,604 Order Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Order Specialist Resume

View Resume Examples

Order Specialist Demographics

Gender

Female

58.7%

Male

31.3%

Unknown

10.0%
Ethnicity

White

63.5%

Hispanic or Latino

15.5%

Black or African American

11.5%

Asian

6.1%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

53.1%

German

6.3%

French

4.7%

Portuguese

3.1%

Russian

3.1%

Serbian

3.1%

Hmong

3.1%

Arabic

3.1%

Italian

3.1%

Khmer

1.6%

Vietnamese

1.6%

Chinese

1.6%

Polish

1.6%

Bosnian

1.6%

Cantonese

1.6%

Japanese

1.6%

Dakota

1.6%

Hindi

1.6%

Urdu

1.6%

Croatian

1.6%
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Order Specialist Education

Schools

University of Phoenix

35.8%

Ashford University

6.1%

University of Northern Colorado

5.2%

Kaplan University

4.7%

College of DuPage

4.2%

Missouri State University

3.8%

Miami Dade College

3.8%

Grand Valley State University

3.3%

Strayer University

3.3%

Texas Tech University

2.8%

University of Houston

2.8%

University of Arkansas, Fayetteville

2.8%

Pennsylvania State University

2.8%

Remington College

2.8%

Bellevue University

2.8%

Northern Virginia Community College

2.8%

Davenport University

2.8%

Central Piedmont Community College

2.4%

University of North Carolina at Greensboro

2.4%

University of North Texas

2.4%
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Majors

Business

31.5%

Accounting

6.9%

Criminal Justice

6.4%

Health Care Administration

6.4%

General Studies

5.4%

Management

4.4%

Psychology

4.2%

Medical Assisting Services

3.6%

Marketing

3.6%

Communication

3.5%

Human Resources Management

3.4%

Finance

3.0%

Liberal Arts

2.7%

Graphic Design

2.6%

Computer Information Systems

2.5%

Computer Science

2.2%

Information Technology

2.2%

Sociology

1.9%

General Education, Specific Areas

1.9%

English

1.8%
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Degrees

Bachelors

36.5%

Other

28.8%

Associate

17.3%

Masters

8.5%

Certificate

5.9%

Diploma

2.5%

Doctorate

0.3%

License

0.3%
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Updated May 19, 2020