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The differences between order specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order specialist, becoming a customer service specialist takes usually requires 6-12 months. Additionally, an order specialist has an average salary of $35,107, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for an order specialist include order entry, purchase orders and data entry. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Order Specialist | Customer Service Specialist | |
| Yearly salary | $35,107 | $33,238 |
| Hourly rate | $16.88 | $15.98 |
| Growth rate | - | -4% |
| Number of jobs | 193,329 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 43% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
The job of an order specialist is to fulfill all special orders and installation projects on time. You will proactively contact customers to inform them about the status of the installation and the preparation for the installment. Other duties that you will likely perform include handling inquiries and concerns from customers, communicating with service providers and vendors to establish shipment and date of installation, and working closely with cross-functional teams, such as logistics and direct imports.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Order specialists and customer service specialists have different pay scales, as shown below.
| Order Specialist | Customer Service Specialist | |
| Average salary | $35,107 | $33,238 |
| Salary range | Between $26,000 And $46,000 | Between $26,000 And $42,000 |
| Highest paying City | Cranston, RI | Boston, MA |
| Highest paying state | New Hampshire | Massachusetts |
| Best paying company | Chemonics | Dell |
| Best paying industry | Health Care | Finance |
There are a few differences between an order specialist and a customer service specialist in terms of educational background:
| Order Specialist | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order specialists' and customer service specialists' demographics:
| Order Specialist | Customer Service Specialist | |
| Average age | 43 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |