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Order specialist skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Claire Strom Ph.D.,

Elisha Blankson

Below we've compiled a list of the most critical order specialist skills. We ranked the top skills for order specialists based on the percentage of resumes they appeared on. For example, 14.5% of order specialist resumes contained order entry as a skill. Continue reading to find out what skills an order specialist needs to be successful in the workplace.

15 order specialist skills for your resume and career

1. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how order specialists use order entry:

Provided order entry support for CDMA wireless device requests through Business-to-Business service delivery.
Participated in directing training of order entry requirements to customer service representatives.

2. Purchase Orders

Here's how order specialists use purchase orders:

Ordered hardware, checked inventory and generated purchase orders utilizing an online web-base system.
Created and finalized purchase orders for retail stock to accurately maintain store inventory levels.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how order specialists use data entry:

Provided training and guidance to data entry operators on information research, filtration, compiling and formatting methods.
Maintain database, perform data entry, and manage daily/monthly report for sales.

4. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how order specialists use logistics:

Worked closely with manufacturing, logistics and vendors to ensure equipment availability.
Work with Logistics to provide compliant documentation for international shipments.

5. Customer Orders

Here's how order specialists use customer orders:

Identify and coordinate resolution of any issues that may negatively affect customer satisfaction Input customer orders received via all contact methods.
Support internal and external customers regarding questions related to customer orders in a professional and timely manner.

6. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how order specialists use troubleshoot:

Interfaced with global Ford teams to troubleshoot and improve inventory management systems.
Analyzed data to identify and troubleshoot delayed shipments to reduce order backlog.

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7. Order Management

Here's how order specialists use order management:

Maintained controlling order management documents on the server.
Created training documentation for order management processes.

8. Customer Inquiries

Here's how order specialists use customer inquiries:

Answered customer inquiries related to material availability and order status.
Resolve customer inquiries and complaints efficiently.

9. Inbound Calls

Here's how order specialists use inbound calls:

Executed handling of inbound calls for Win-back process, authentication, credit inquiries, account inquiries related to SSN validation.
Managed all inbound calls and email traffic for the Trade Desk, as well as monitored all system activities proactively.

10. Process Orders

Here's how order specialists use process orders:

Project Management: process orders, provide status to clients, escalate to meet deadlines and provide customer service.
Process orders and quotations via phone and email as well as process customer credits/returns for stock items and billing adjustments

11. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how order specialists use product knowledge:

Assisted customers in designing custom products requiring extensive product knowledge and understanding of manufacturing process and capabilities.
Developed comprehensive product knowledge, including knowledge of discontinued models and historical part catalog.

12. Customer Expectations

Customer expectations refer to coordinating customers' needs and wants into a complete design of their project with vision or product placement. The skill involves providing design consultation to determine and recommend service and product options to meet customers' needs. Tools needed to complete it include strong selling skills, IT, analytical, team-work, communication, commercial awareness, and excellent interpersonal skills. In contrast, the objectives are to achieve sales goals, product knowledge, design process, and customer expectations.

Here's how order specialists use customer expectations:

Performed Project Management functions, gathered customer requirements, created schedules for implementation and managed customer expectations.
Exceeded customer expectations in product quality and installation satisfaction.

13. Customer Complaints

Here's how order specialists use customer complaints:

Investigate customer complaints, write up findings of complaint, and offer employee training and/or disciplinary action.
Worked closely with vendors and installers in resolving customer complaints and concerns.

14. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how order specialists use sales orders:

Analyze sales orders/corporate tax contracts for completeness, validating materials, pricing and customer information.
Communicated daily with customers to provide accurate computer entry of sales orders.

15. Export Compliance

Here's how order specialists use export compliance:

Attended annual training seminars to keep current on export compliance issues.
Assisted export compliance inquiries by working with other departments and developing an in-depth knowledge of government importation and exportations guidelines.

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What skills help Order Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What order specialist skills would you recommend for someone trying to advance their career?

Claire Strom Ph.D.

Rapetti-Trunzo Chair of History, Rollins College

Gaining more facility with computers will always be beneficial-as we have all found out during the pandemic. Generally, however, I encourage students to use a gap year to have adventures and do things out-of-the-ordinary. Students are focused on their trajectory for all their lives and a gap year provides an unusual opportunity to do something different. In my experience, such adventures always prove fruitful and helpful, although it is never clear how until they are over. Thus, I would suggest AmeriCorps, VISTA, teaching abroad, and other related activities.

What type of skills will young order specialists need?

Elisha Blankson

Program Director NCCU, Assistant Professor, North Carolina Central University

Graduates will need a skill set about the field in which they received training and additional skills useful to the job market. For example, with the changing demographics in the United States, extra skills in information technology and foreign languages will be a plus when entering the job market.

Do you want to know more?

List of order specialist skills to add to your resume

The most important skills for an order specialist resume and required skills for an order specialist to have include:

Order Entry
Purchase Orders
Data Entry
Logistics
Customer Orders
Troubleshoot
Order Management
Customer Inquiries
Inbound Calls
Process Orders
Product Knowledge
Customer Expectations
Customer Complaints
Sales Orders
Export Compliance

Computer System
ERP
Customer Satisfaction
Customer Calls
POS
AS400
Installation Projects
Medicare
Customer Accounts
Inventory Management
Customer Support
Expedite
Delivery Dates
Installation Dates
Customer Interaction

Track Orders
Customer Issues
Sales Reps
Service Orders
Order Accuracy
RMA
Service Desk
Billing Issues
Outbound Calls
Depot
Client Orders
SAM
Credit Applications
Phone Orders

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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