What does an order specialist do?
The job of an order specialist is to fulfill all special orders and installation projects on time. You will proactively contact customers to inform them about the status of the installation and the preparation for the installment. Other duties that you will likely perform include handling inquiries and concerns from customers, communicating with service providers and vendors to establish shipment and date of installation, and working closely with cross-functional teams, such as logistics and direct imports.
Order specialist responsibilities
Here are examples of responsibilities from real order specialist resumes:
- Manage escalations and expedites process in support of shorten interval requests.
- Provide information to prospective clients regarding ADP's products and services.
- Work with clients, sales staff and service department to ensure a smooth transition to ADP services.
- Collaborate with cross-functional teams, including logistics, direct imports, global sourcing, and transportation to provide accurate product distribution.
- Coordinate with provisioning for lease facilities and number portability.
- Provide provisioning support/work order management and guidance to clients VOIP customers.
- Synchronize orders with material availability and financial targets in accordance with SOX guidelines.
- Monitor and process all returns according to financial requirements and ensure compliance to all SOX reporting requirements.
- Scan signed paperwork into AS400 and follow Sarbanes-Oxley rules.
- Help develop scanning processes in accordance with Sarbanes-Oxley rules.
- Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.
Order specialist skills and personality traits
We calculated that 15% of Order Specialists are proficient in Order Entry, Purchase Orders, and Data Entry. They’re also known for soft skills such as Integrity, Interpersonal skills, and Organizational skills.
We break down the percentage of Order Specialists that have these skills listed on their resume here:
- Order Entry, 15%
Provided order entry support for CDMA wireless device requests through Business-to-Business service delivery.
- Purchase Orders, 11%
Ordered hardware, checked inventory and generated purchase orders utilizing an online web-base system.
- Data Entry, 10%
Provided training and guidance to data entry operators on information research, filtration, compiling and formatting methods.
- Logistics, 8%
Worked closely with manufacturing, logistics and vendors to ensure equipment availability.
- Customer Orders, 7%
Identify and coordinate resolution of any issues that may negatively affect customer satisfaction Input customer orders received via all contact methods.
- Troubleshoot, 3%
Interfaced with global Ford teams to troubleshoot and improve inventory management systems.
Common skills that an order specialist uses to do their job include "order entry," "purchase orders," and "data entry." You can find details on the most important order specialist responsibilities below.
Integrity. To carry out their duties, the most important skill for an order specialist to have is integrity. Their role and responsibilities require that "information clerks, particularly human resources assistants, have access to confidential information." Order specialists often use integrity in their day-to-day job, as shown by this real resume: "managed the quote to billing process in crm/trust established key client relationships to facilitate improved customer satisfaction. "
Interpersonal skills. Another essential skill to perform order specialist duties is interpersonal skills. Order specialists responsibilities require that "information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships." Order specialists also use interpersonal skills in their role according to a real resume snippet: "offer superior customer service through interpersonal and social media, phone, and data entry in a fast paced office environment. "
Organizational skills. Another skill that relates to the job responsibilities of order specialists is organizational skills. This skill is critical to many everyday order specialist duties, as "information clerks must be able to retrieve files and other important information quickly and efficiently." This example from a resume shows how this skill is used: "performed data and order entry by 10-key touch utilized organizational and communication skills performing customer service functions involving multi-lines"
Communication skills. A big part of what order specialists do relies on "communication skills." You can see how essential it is to order specialist responsibilities because "information clerks must be able to explain policies and procedures clearly to customers and the public." Here's an example of how this skill is used from a resume that represents typical order specialist tasks: "facilitate inter-departmental communication and train associates to effectively provide customer support. "
The three companies that hire the most order specialists are:
- Advantage Solutions22 order specialists jobs
- The Container Store10 order specialists jobs
- Honeywell3 order specialists jobs
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Compare different order specialists
Order specialist vs. Contractor buyer
A contractor buyer is responsible for acquiring materials and resources for construction and manufacturing processes that meet the quality standards and budget limitations. Contractor buyers negotiate offers with trusted suppliers and vendors for cost-effective materials based on design specifications and requirements. They also monitor the accurate distribution and delivery schedules to maintain the consistency of project plans and finish the task within the required deadlines. A contractor buyer must have excellent knowledge of the construction industry to identify the reliability of resources and handle the costings efficiently.
These skill sets are where the common ground ends though. The responsibilities of an order specialist are more likely to require skills like "strong computer," "troubleshoot," "inbound calls," and "product knowledge." On the other hand, a job as a contractor buyer requires skills like "customer service," "dod," "management system," and "provides administrative support." As you can see, what employees do in each career varies considerably.
Contractor buyers tend to make the most money working in the technology industry, where they earn an average salary of $48,255. In contrast, order specialists make the biggest average salary, $41,604, in the health care industry.On average, contractor buyers reach similar levels of education than order specialists. Contractor buyers are 1.9% more likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.Order specialist vs. Verifier
A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that order specialist responsibilities requires skills like "order entry," "purchase orders," "data entry," and "strong computer." But a verifier might use other skills in their typical duties, such as, "pallet jack," "msc," "cactus," and "cpc."
On average, verifiers earn a lower salary than order specialists. Some industries support higher salaries in each profession. Interestingly enough, verifiers earn the most pay in the transportation industry with an average salary of $38,344. Whereas order specialists have higher pay in the health care industry, with an average salary of $41,604.verifiers earn similar levels of education than order specialists in general. They're 1.9% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for order specialists in the next 3-5 years?
Dr. Richard Filipink Ph.D.
Professor, Western Illinois University
Order specialist vs. Customer services coordinator
An Order Entry Clerk is primarily in charge of receiving and processing customer orders, ensuring accuracy and timeliness. Upon receiving orders, an order entry clerk is responsible for entering customer information into databases such as names, billing details, address, and item specifications. They communicate with customers through calls or email to confirm their orders and information, answering inquiries should there be any. Besides handling databases, an Order Entry Clerk Prepares and processes shipping documents, invoices, and contracts, tracking procedures to ensure smooth workflow. Moreover, there are also instances where they must receive and handle customer complaints, resolving them promptly.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from order specialist resumes include skills like "strong computer," "order management," "process orders," and "customer expectations," whereas a customer services coordinator is more likely to list skills in "team-oriented environment," "work ethic," "customer service," and "powerpoint. "
Customer services coordinators make a very good living in the finance industry with an average annual salary of $38,074. On the other hand, order specialists are paid the highest salary in the health care industry, with average annual pay of $41,604.customer services coordinators typically earn similar educational levels compared to order specialists. Specifically, they're 0.0% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Order specialist vs. Order entry clerk
Types of order specialist
Updated January 8, 2025
