Orders Distributing Co jobs - 15 jobs

Order.co is a B2B Ecommerce Platform that simplifies purchasing. Our strength has always been our unique edge: transforming how businesses connect with vendors through our marketplace. We're not just improving workflows, we're redefining how procurement, operations, accounting, and payments come together to drive efficiency and innovation. Every step - requisition, approval, payment, and reconciliation - is curated and automated to make purchasing across all vendors, locations and teams as easy as purchasing for your personal life. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order.co has raised $70M+ in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine. Job Description We're seeking a Director of Customer Support to join the senior leadership team at Order.co and lead the function into its next chapter. This person will be tasked with transforming Support from a largely reactive service into a proactive, customer-first experience - one that supports customers across their entire vendor network, prevents issues before they cause disruption, and shapes the evolution of our product and business. Reporting to the VP of Customer Success, this role will oversee a global support organization of onshore specialists and offshore BPO agents. They will own the strategy, people leadership, and process improvements required to deliver fast, high-quality resolutions, safeguard customers from recurring issues, and surface critical insights to Product, Operations, and Success teams. Above all, they will ensure Support scales sustainably and cost-effectively, while elevating the customer experience into a true competitive advantage for Order.co. What You'll Do * Lead Customer Support Organization * Oversee and elevate the day-to-day operations of inbound support, with a focus on resolution speed and quality. * Leverage systems and data to run processes that identify and resolve order issues before customers report them. * Balance Cost and Experience * Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction. * Leverage AI, automation, and tooling to scale support while reducing manual effort and cost. * Optimize the mix of all available ticket-handling resources (AI, deflection, onshore, offshore) * Be the Voice of the Customer * Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service * Collaborate cross-functionally to ensure product improvements and process changes are informed by real customer pain points and data. * Build Connected, High Performing Teams * Strengthen relationships within support and across departments to ensure the team feels represented and integrated into the broader organization. * Foster a culture of inclusion while creating opportunities for fun, recognition, and shared wins that make remote work feel human and connected. * Ensure quality interactions with all tiers by developing training, coaching, and performance management programs. Qualifications * 8+ years in customer support or operations, with at least 3 years managing people managers. * Exceptional communicator and coach, skilled at listening, giving feedback, and empowering managers and agents to grow in their roles while staying connected to the company's mission. * Empathetic and inclusive leadership style with a track record of building diverse, high-performing teams and fostering a sense of belonging across remote and global environments. * Experience managing outsourced vendor relationships (BPOs) and scaling multi-tier support structures. * Track record of implementing automation, AI tools, and process optimizations to improve cost efficiency and customer experience. * Strong data-driven mindset with the ability to set and hit performance targets across cost, quality, and satisfaction. * Excellent cross-functional collaboration skills; proven ability to influence product, engineering, and operations teams through VOC insights. * Background in a marketplace, ecommerce, or other high volume environments strongly preferred. Additional Information What You'll Receive * A competitive compensation package including stock options * Robust medical, dental, vision, and wellness benefits * Flexible time off policies * Employer-sponsored 401(k) * The anticipated pay range for this role is $165,000 - $180,000 per year. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills. Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Order.co is a guided B2B marketplace with a mission to simplify buying for businesses. Order.co makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High-Level Health. Order.co has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn. See growth from a new perspective, when everything is in Order.co. Job Description Please note, this hybrid opportunity will be based partially on-site at our NYC office location in Flatiron. Order management - process individual vendor orders for our clients, routing them through hundreds of vendors based on client preferences and availability Curate client and Order.co catalogs, and ensure our vendor data/rules are up to date Collaborate with our Customer Success team by resolving any issues and streamlining the client onboarding workflow to make the Order.co experience as valuable as possible Recommend workflow and platform improvements to operations and tech leadership to improve internal efficiency Do whatever it takes to make the Order.co client experience incredible! Qualifications Required Qualifications Comfort using G-Suite, Microsoft Office and Mac OS Detail-oriented with strong critical thinking and creative problem-solving skills Ability to multi-task and adapt to changing priorities Must be self-motivated and able to work in a team environment Ability to prioritize autonomously and ask for advice or help when necessary Ability to focus on recurring tasks with an emphasis on speed and accuracy Preferred Qualifications Bachelor's Degree or equivalent work experience Familiarity with Slack, Microsoft Teams, or other cross departmental communication tools. Six months of experience in e-commerce, vendor/order management, or a fast growing tech startup. Previous experience with using B2B software Additional Information What You'll Receive A competitive compensation package including stock options Robust medical, dental, vision, and wellness benefits Flexible time off and remote work policies Employer-sponsored 401(k) The anticipated pay rate for this role is $22 per hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills. Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Order is the first and only Spend Efficiency Platform that helps businesses save time, save money, and gain clarity into their spend. Order eliminates manual purchasing and payment tasks and gives your team one place to purchase, approve, track and pay for all the physical goods your business needs. With customizable budgets and reporting, operations and finance teams can take back control over the buying process and start spending efficiently Founded in 2016 and headquartered in New York City, Order oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn. Put plainly: Order simplifies buying for businesses. Additional Information What You'll Receive: A competitive compensation package with equity and generous benefits The opportunity to grow and perform in a fast-paced environment alongside a stellar team Flexible time off and remote work policies Robust medical, dental, vision, and wellness benefits including an Employer Sponsored 401(k) with matching! Generous leave policies and support for new and current parents Order is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Order.co is a B2B Ecommerce Platform that simplifies purchasing. Our strength has always been our unique edge: transforming how businesses connect with vendors through our marketplace. We're not just improving workflows, we're redefining how procurement, operations, accounting, and payments come together to drive efficiency and innovation. Every step - requisition, approval, payment, and reconciliation - is curated and automated to make purchasing across all vendors, locations and teams as easy as purchasing for your personal life. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order.co has raised $70M+ in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine. Job Description We are seeking a systems-oriented AP Manager, Vendor Operations to elevate the Accounts Payable function within our Vendor Payments ecosystem and support improvements across the broader vendor operations ecosystem. This role is primarily focused on AP, with responsibility spanning both day-to-day execution and the development of scalable processes that improve accuracy, visibility, and reliability. You will be the first team member with deep AP experience, responsible for evaluating current-state workflows, identifying gaps, and building more durable systems in partnership with Product and Engineering. The environment is fast-moving, and many processes are still evolving-success in this role requires a willingness to work closely in the details, learn existing workflows, and collaborate with current team members to improve them, while also helping define longer-term tooling and system investments. This role suits someone who thrives in ambiguity, enjoys creative problem solving, and is comfortable owning multiple workstreams at once. Initially, you will manage a one-person AP team and play a key role in shaping how the function, team structure, and supporting systems scale over time. Your work will directly impact financial accuracy, vendor trust, internal efficiency, and the customer experience. Key Responsibilities Own day-to-day AP execution within our Vendor Payments ecosystem, including invoice intake, routing, approvals, payment processing, exception handling, and both automated and manual reconciliation. Ensure invoices and vendor payments are processed accurately and on time, with clear visibility into status, risks, and outstanding issues. Act as the primary point of accountability for payment accuracy, missed or late payments, and recurring exceptions. Direct resolution of urgent payment escalations in partnership with internal stakeholders. Oversee workflows for discrepancy resolution, disputes, and fraud-related issues. Partner with Product and Engineering to surface operational pain points, define requirements, and influence tooling that improves AP efficiency and scalability. Translate operational gaps into clear, structured business and technical requirements to support prioritization and execution. Collaborate closely with the broader Vendor Operations team to streamline workflows that impact both AP and upstream/downstream vendor processes. Continuous Improvement Expectations Within Vendor Payments, evaluate existing AP workflows and identify process gaps, inefficiencies, and risks; design improvements that support scale, reliability, and clarity. Design, implement, and maintain operational standards, controls, and SLAs across invoice processing, approvals, payments, and reconciliation. Collaborate with internal stakeholders to reduce manual effort and operational risk through improved systems and automation when it comes to invoice ingestion and reconciliation. Drive vendor compliance by establishing clear invoicing standards, responsiveness expectations, and SLA adherence. Partner cross-functionally to review and improve processes related to overcharges, shortcharges, discrepancies, and adjustments. Introduce and evolve frameworks for fraud detection, prevention, dispute handling, and vendor KYB. Manage and develop direct reports, with responsibility for planning how the AP function and team scale over time. Qualifications 3-5+ years of Accounts Payable and/or Procure-to-Pay experience with ownership of end-to-end workflows. Willingness to work hands-on with frontline workflows and partner closely with ICs to deeply understand operational gaps and failure points. Proven ability to build, overhaul, or scale operational processes in fast-moving environments. Experience collaborating with Product and Engineering teams on tooling, automation, and system improvements. Strong communication skills and comfort managing vendor-facing and financial discrepancies. Strategic, systems-oriented thinker with strong attention to detail and analytical instincts. Ability to operate effectively in ambiguous environments and drive progress without fully defined processes. Familiarity with bill payment systems and operational collaboration tools. Nice to Have: Background in FinTech, payments, or financial operations. Working knowledge of SQL or experience partnering closely with data teams. Additional Information What You'll Receive A competitive compensation package including stock options Robust medical, dental, vision, and wellness benefits Flexible time off policies Employer-sponsored 401(k) The anticipated pay range for this role is $120,000 - $140,000 per year. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills. Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Order.co is a B2B Ecommerce Platform that simplifies purchasing. Our strength has always been our unique edge: transforming how businesses connect with vendors through our marketplace. We're not just improving workflows, we're redefining how procurement, operations, accounting, and payments come together to drive efficiency and innovation. Every step - requisition, approval, payment, and reconciliation - is curated and automated to make purchasing across all vendors, locations and teams as easy as purchasing for your personal life. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order.co has raised $70M+ in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine. Job Description We're looking for a Controller to lead our accounting, treasury, tax, and audit functions as we continue to scale. You will own the month-end close, financial statements, technical accounting, treasury and cash management, tax compliance, AP, revenue, payroll, and our control environment, while partnering closely with our Credit/AR team, FP&A, external auditors, and leadership, with a strong focus on automation and leveraging AI and other modern tools to scale the function efficiently. This role reports to the VP of Finance & Accounting and will manage a small but growing team of accountants and external partners. What You'll Do Accounting, Close & Financial Reporting Lead the monthly, quarterly, and annual close processes; ensure accurate, timely financial statements (P&L, balance sheet, cash flow) Maintain and improve the chart of accounts, accounting policies, and procedures Prepare and review journal entries, reconciliations, accruals, reserves, and supporting schedules Own and continuously improve close checklists, calendars, and review protocols Own revenue recognition and related accounting in accordance with US GAAP (including ASC 606), including contract review and billing/revenue reconciliations Partner with FP&A on internal financial reporting packages for leadership and the Board, ensuring accuracy, consistency, and clarity Treasury, Funding & Cash Operations Own treasury operations: cash positioning, liquidity management, and near-term cash forecasting Deliver regular (e.g., weekly) cash reporting and support short-term cash forecasting in partnership with FP&A Manage banking and lender relationships, including facilities used to fund marketplace receivables (e.g., debt lines, invoice factoring) Oversee draws, repayments, covenant reporting, and compliance related to these facilities Help develop and implement cash and investment policies, ensuring safety, liquidity, and appropriate returns Oversee accounts payable (including controls and approvals for wires/ACH), vendor onboarding, and payment runs; balance strong controls with operational efficiency Ensure accurate and timely payroll in partnership with People/HR and our payroll provider Tax & Compliance Own tax compliance in partnership with external tax advisors (federal, state, and local income tax, sales/use tax, franchise tax, and other indirect taxes as applicable) Monitor nexus and filing requirements as the company grows and enters new jurisdictions Ensure proper tax accounting (e.g., income tax provision, deferred taxes) in the financial statements Drive process improvements around data collection and documentation to support efficient tax filings and audits Systems, Automation & Controls Own and optimize our finance systems stack (e.g., ERP, AP automation, expense management, billing tools) Identify and execute on opportunities to automate and streamline workflows across accounting, treasury, and tax, including leveraging AI and other modern tools to reduce manual work and improve accuracy Design, implement, and maintain an appropriate internal control framework, including segregation of duties and approval workflows Ensure full compliance with US GAAP and other applicable standards Leadership, Partnership & Acquisition Integration Manage and develop a high-performing accounting/operations team, as well as external partners (outsourced accountants, tax advisors, auditors) Partner cross-functionally with Credit/AR, FP&A, Ops, GTM, Legal, and Product on initiatives with accounting, tax, or treasury impact Act as the financial lead for acquisition integrations, including systems, reporting, and control alignment What Success Looks Like (6-12 Months) Within your first year you will have: Shortened and stabilized month-end close to a predictable timeline with minimal post-close adjustments Delivered clean, audit-ready financials and smoothly managed annual audit Built a clear, reliable process for accounting and reporting on the insured receivables portfolio and related funding structures Established a predictable tax compliance calendar, with no surprises and clean support for all filings Upgraded key systems and processes to be more automated, controlled, and scalable Built a small but strong, engaged team with clear responsibilities and development plans Qualifications 8+ years of progressive accounting experience, including public accounting + industry (ideally in SaaS, fintech, or B2B services) CPA preferred (or equivalent experience with deep US GAAP expertise) Prior experience as a Controller or Assistant Controller in a growth-stage environment Hands-on experience with treasury (cash management, banking, and/or debt facilities) and tax (coordination with external advisors, multi-state, and/or sales tax) Strong knowledge of US GAAP, including revenue recognition (ASC 606) and equity/stock-based compensation accounting Experience leading audits and building/maintaining internal controls Comfort working directly with external auditors, tax advisors, lenders, and banks Proven ability to build and manage a team and to collaborate effectively with non-finance stakeholders High attention to detail, strong analytical skills, and a bias toward simple, scalable processes and automation Thrive in a fast-paced, evolving, growth-stage environment Nice to Have Experience in a VC/PE-backed growth company Experience with marketplace, fintech, lending, or receivables-backed business models Experience with multi-entity, multi-state, or international structures Exposure to Board and investor reporting Additional Information What You'll Receive A competitive compensation package including stock options Robust medical, dental, vision, and wellness benefits Flexible time off policies Employer-sponsored 401(k) The anticipated pay range for this role is $175,000 - $250,000 per year. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills. Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Order.co is a guided B2B marketplace with a mission to simplify buying for businesses. Order.co makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High-Level Health. Order.co has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn. See growth from a new perspective, when everything is in Order.co. Job Description Please note, this hybrid opportunity will be based partially on-site at our NYC office location in Flatiron. Order management - process individual vendor orders for our clients, routing them through hundreds of vendors based on client preferences and availability Curate client and Order.co catalogs, and ensure our vendor data/rules are up to date Collaborate with our Customer Success team by resolving any issues and streamlining the client onboarding workflow to make the Order.co experience as valuable as possible Recommend workflow and platform improvements to operations and tech leadership to improve internal efficiency Do whatever it takes to make the Order.co client experience incredible! Qualifications Required Qualifications Comfort using G-Suite, Microsoft Office and Mac OS Detail-oriented with strong critical thinking and creative problem-solving skills Ability to multi-task and adapt to changing priorities Must be self-motivated and able to work in a team environment Ability to prioritize autonomously and ask for advice or help when necessary Ability to focus on recurring tasks with an emphasis on speed and accuracy Preferred Qualifications Bachelor's Degree or equivalent work experience Familiarity with Slack, Microsoft Teams, or other cross departmental communication tools. Six months of experience in e-commerce, vendor/order management, or a fast growing tech startup. Previous experience with using B2B software Additional Information What You'll Receive A competitive compensation package including stock options Robust medical, dental, vision, and wellness benefits Flexible time off and remote work policies Employer-sponsored 401(k) The anticipated pay rate for this role is $22 per hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills. Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Order.co is a B2B Ecommerce Platform that simplifies purchasing. Our strength has always been our unique edge: transforming how businesses connect with vendors through our marketplace. We're not just improving workflows, we're redefining how procurement, operations, accounting, and payments come together to drive efficiency and innovation. Every step - requisition, approval, payment, and reconciliation - is curated and automated to make purchasing across all vendors, locations and teams as easy as purchasing for your personal life. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order.co has raised $70M+ in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine. Job Description We are seeking a systems-oriented AP Manager, Vendor Operations to elevate the Accounts Payable function within our Vendor Payments ecosystem and support improvements across the broader vendor operations ecosystem. This role is primarily focused on AP, with responsibility spanning both day-to-day execution and the development of scalable processes that improve accuracy, visibility, and reliability. You will be the first team member with deep AP experience, responsible for evaluating current-state workflows, identifying gaps, and building more durable systems in partnership with Product and Engineering. The environment is fast-moving, and many processes are still evolving-success in this role requires a willingness to work closely in the details, learn existing workflows, and collaborate with current team members to improve them, while also helping define longer-term tooling and system investments. This role suits someone who thrives in ambiguity, enjoys creative problem solving, and is comfortable owning multiple workstreams at once. Initially, you will manage a one-person AP team and play a key role in shaping how the function, team structure, and supporting systems scale over time. Your work will directly impact financial accuracy, vendor trust, internal efficiency, and the customer experience. Key Responsibilities * Own day-to-day AP execution within our Vendor Payments ecosystem, including invoice intake, routing, approvals, payment processing, exception handling, and both automated and manual reconciliation. * Ensure invoices and vendor payments are processed accurately and on time, with clear visibility into status, risks, and outstanding issues. * Act as the primary point of accountability for payment accuracy, missed or late payments, and recurring exceptions. * Direct resolution of urgent payment escalations in partnership with internal stakeholders. * Oversee workflows for discrepancy resolution, disputes, and fraud-related issues. * Partner with Product and Engineering to surface operational pain points, define requirements, and influence tooling that improves AP efficiency and scalability. * Translate operational gaps into clear, structured business and technical requirements to support prioritization and execution. * Collaborate closely with the broader Vendor Operations team to streamline workflows that impact both AP and upstream/downstream vendor processes. Continuous Improvement Expectations * Within Vendor Payments, evaluate existing AP workflows and identify process gaps, inefficiencies, and risks; design improvements that support scale, reliability, and clarity. * Design, implement, and maintain operational standards, controls, and SLAs across invoice processing, approvals, payments, and reconciliation. * Collaborate with internal stakeholders to reduce manual effort and operational risk through improved systems and automation when it comes to invoice ingestion and reconciliation. * Drive vendor compliance by establishing clear invoicing standards, responsiveness expectations, and SLA adherence. * Partner cross-functionally to review and improve processes related to overcharges, shortcharges, discrepancies, and adjustments. * Introduce and evolve frameworks for fraud detection, prevention, dispute handling, and vendor KYB. * Manage and develop direct reports, with responsibility for planning how the AP function and team scale over time. Qualifications * 3-5+ years of Accounts Payable and/or Procure-to-Pay experience with ownership of end-to-end workflows. * Willingness to work hands-on with frontline workflows and partner closely with ICs to deeply understand operational gaps and failure points. * Proven ability to build, overhaul, or scale operational processes in fast-moving environments. * Experience collaborating with Product and Engineering teams on tooling, automation, and system improvements. * Strong communication skills and comfort managing vendor-facing and financial discrepancies. * Strategic, systems-oriented thinker with strong attention to detail and analytical instincts. * Ability to operate effectively in ambiguous environments and drive progress without fully defined processes. * Familiarity with bill payment systems and operational collaboration tools. Nice to Have: * Background in FinTech, payments, or financial operations. * Working knowledge of SQL or experience partnering closely with data teams. Additional Information What You'll Receive * A competitive compensation package including stock options * Robust medical, dental, vision, and wellness benefits * Flexible time off policies * Employer-sponsored 401(k) * The anticipated pay range for this role is $120,000 - $140,000 per year. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills. Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Order.co is a guided B2B marketplace with a mission to simplify buying for businesses. Order.co makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High-Level Health. Order.co has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn. See growth from a new perspective, when everything is in Order.co. Job Description Please note, this hybrid opportunity will be based partially on-site at our NYC office location in Flatiron. * Order management - process individual vendor orders for our clients, routing them through hundreds of vendors based on client preferences and availability * Curate client and Order.co catalogs, and ensure our vendor data/rules are up to date * Collaborate with our Customer Success team by resolving any issues and streamlining the client onboarding workflow to make the Order.co experience as valuable as possible * Recommend workflow and platform improvements to operations and tech leadership to improve internal efficiency * Do whatever it takes to make the Order.co client experience incredible! Qualifications Required Qualifications * Comfort using G-Suite, Microsoft Office and Mac OS * Detail-oriented with strong critical thinking and creative problem-solving skills * Ability to multi-task and adapt to changing priorities * Must be self-motivated and able to work in a team environment * Ability to prioritize autonomously and ask for advice or help when necessary * Ability to focus on recurring tasks with an emphasis on speed and accuracy Preferred Qualifications * Bachelor's Degree or equivalent work experience * Familiarity with Slack, Microsoft Teams, or other cross departmental communication tools. * Six months of experience in e-commerce, vendor/order management, or a fast growing tech startup. * Previous experience with using B2B software Additional Information What You'll Receive * A competitive compensation package including stock options * Robust medical, dental, vision, and wellness benefits * Flexible time off and remote work policies * Employer-sponsored 401(k) * The anticipated pay rate for this role is $22 per hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills. Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Order.co is a B2B Ecommerce Platform that simplifies purchasing. Our strength has always been our unique edge: transforming how businesses connect with vendors through our marketplace. We're not just improving workflows, we're redefining how procurement, operations, accounting, and payments come together to drive efficiency and innovation. Every step - requisition, approval, payment, and reconciliation - is curated and automated to make purchasing across all vendors, locations and teams as easy as purchasing for your personal life. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order.co has raised $70M+ in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine. Job Description We're looking for a Controller to lead our accounting, treasury, tax, and audit functions as we continue to scale. You will own the month-end close, financial statements, technical accounting, treasury and cash management, tax compliance, AP, revenue, payroll, and our control environment, while partnering closely with our Credit/AR team, FP&A, external auditors, and leadership, with a strong focus on automation and leveraging AI and other modern tools to scale the function efficiently. This role reports to the VP of Finance & Accounting and will manage a small but growing team of accountants and external partners. What You'll Do Accounting, Close & Financial Reporting Lead the monthly, quarterly, and annual close processes; ensure accurate, timely financial statements (P&L, balance sheet, cash flow) Maintain and improve the chart of accounts, accounting policies, and procedures Prepare and review journal entries, reconciliations, accruals, reserves, and supporting schedules Own and continuously improve close checklists, calendars, and review protocols Own revenue recognition and related accounting in accordance with US GAAP (including ASC 606), including contract review and billing/revenue reconciliations Partner with FP&A on internal financial reporting packages for leadership and the Board, ensuring accuracy, consistency, and clarity Treasury, Funding & Cash Operations Own treasury operations: cash positioning, liquidity management, and near-term cash forecasting Deliver regular (e.g., weekly) cash reporting and support short-term cash forecasting in partnership with FP&A Manage banking and lender relationships, including facilities used to fund marketplace receivables (e.g., debt lines, invoice factoring) Oversee draws, repayments, covenant reporting, and compliance related to these facilities Help develop and implement cash and investment policies, ensuring safety, liquidity, and appropriate returns Oversee accounts payable (including controls and approvals for wires/ACH), vendor onboarding, and payment runs; balance strong controls with operational efficiency Ensure accurate and timely payroll in partnership with People/HR and our payroll provider Tax & Compliance Own tax compliance in partnership with external tax advisors (federal, state, and local income tax, sales/use tax, franchise tax, and other indirect taxes as applicable) Monitor nexus and filing requirements as the company grows and enters new jurisdictions Ensure proper tax accounting (e.g., income tax provision, deferred taxes) in the financial statements Drive process improvements around data collection and documentation to support efficient tax filings and audits Systems, Automation & Controls Own and optimize our finance systems stack (e.g., ERP, AP automation, expense management, billing tools) Identify and execute on opportunities to automate and streamline workflows across accounting, treasury, and tax, including leveraging AI and other modern tools to reduce manual work and improve accuracy Design, implement, and maintain an appropriate internal control framework, including segregation of duties and approval workflows Ensure full compliance with US GAAP and other applicable standards Leadership, Partnership & Acquisition Integration Manage and develop a high-performing accounting/operations team, as well as external partners (outsourced accountants, tax advisors, auditors) Partner cross-functionally with Credit/AR, FP&A, Ops, GTM, Legal, and Product on initiatives with accounting, tax, or treasury impact Act as the financial lead for acquisition integrations, including systems, reporting, and control alignment What Success Looks Like (6-12 Months) Within your first year you will have: Shortened and stabilized month-end close to a predictable timeline with minimal post-close adjustments Delivered clean, audit-ready financials and smoothly managed annual audit Built a clear, reliable process for accounting and reporting on the insured receivables portfolio and related funding structures Established a predictable tax compliance calendar, with no surprises and clean support for all filings Upgraded key systems and processes to be more automated, controlled, and scalable Built a small but strong, engaged team with clear responsibilities and development plans Qualifications 8+ years of progressive accounting experience, including public accounting + industry (ideally in SaaS, fintech, or B2B services) CPA preferred (or equivalent experience with deep US GAAP expertise) Prior experience as a Controller or Assistant Controller in a growth-stage environment Hands-on experience with treasury (cash management, banking, and/or debt facilities) and tax (coordination with external advisors, multi-state, and/or sales tax) Strong knowledge of US GAAP, including revenue recognition (ASC 606) and equity/stock-based compensation accounting Experience leading audits and building/maintaining internal controls Comfort working directly with external auditors, tax advisors, lenders, and banks Proven ability to build and manage a team and to collaborate effectively with non-finance stakeholders High attention to detail, strong analytical skills, and a bias toward simple, scalable processes and automation Thrive in a fast-paced, evolving, growth-stage environment Nice to Have Experience in a VC/PE-backed growth company Experience with marketplace, fintech, lending, or receivables-backed business models Experience with multi-entity, multi-state, or international structures Exposure to Board and investor reporting Additional Information What You'll Receive A competitive compensation package including stock options Robust medical, dental, vision, and wellness benefits Flexible time off policies Employer-sponsored 401(k) The anticipated pay range for this role is $175,000 - $250,000 per year. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills. Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Order.co is a B2B Ecommerce Platform that simplifies purchasing. Our strength has always been our unique edge: transforming how businesses connect with vendors through our marketplace. We're not just improving workflows, we're redefining how procurement, operations, accounting, and payments come together to drive efficiency and innovation. Every step - requisition, approval, payment, and reconciliation - is curated and automated to make purchasing across all vendors, locations and teams as easy as purchasing for your personal life. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order.co has raised $70M+ in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine. Job Description We're seeking a Director of Customer Support to join the senior leadership team at Order.co and lead the function into its next chapter. This person will be tasked with transforming Support from a largely reactive service into a proactive, customer-first experience - one that supports customers across their entire vendor network, prevents issues before they cause disruption, and shapes the evolution of our product and business. Reporting to the VP of Customer Success, this role will oversee a global support organization of onshore specialists and offshore BPO agents. They will own the strategy, people leadership, and process improvements required to deliver fast, high-quality resolutions, safeguard customers from recurring issues, and surface critical insights to Product, Operations, and Success teams. Above all, they will ensure Support scales sustainably and cost-effectively, while elevating the customer experience into a true competitive advantage for Order.co. What You'll Do Lead Customer Support Organization Oversee and elevate the day-to-day operations of inbound support, with a focus on resolution speed and quality. Leverage systems and data to run processes that identify and resolve order issues before customers report them. Balance Cost and Experience Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction. Leverage AI, automation, and tooling to scale support while reducing manual effort and cost. Optimize the mix of all available ticket-handling resources (AI, deflection, onshore, offshore) Be the Voice of the Customer Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service Collaborate cross-functionally to ensure product improvements and process changes are informed by real customer pain points and data. Build Connected, High Performing Teams Strengthen relationships within support and across departments to ensure the team feels represented and integrated into the broader organization. Foster a culture of inclusion while creating opportunities for fun, recognition, and shared wins that make remote work feel human and connected. Ensure quality interactions with all tiers by developing training, coaching, and performance management programs. Qualifications 8+ years in customer support or operations, with at least 3 years managing people managers. Exceptional communicator and coach, skilled at listening, giving feedback, and empowering managers and agents to grow in their roles while staying connected to the company's mission. Empathetic and inclusive leadership style with a track record of building diverse, high-performing teams and fostering a sense of belonging across remote and global environments. Experience managing outsourced vendor relationships (BPOs) and scaling multi-tier support structures. Track record of implementing automation, AI tools, and process optimizations to improve cost efficiency and customer experience. Strong data-driven mindset with the ability to set and hit performance targets across cost, quality, and satisfaction. Excellent cross-functional collaboration skills; proven ability to influence product, engineering, and operations teams through VOC insights. Background in a marketplace, ecommerce, or other high volume environments strongly preferred. Additional Information What You'll Receive A competitive compensation package including stock options Robust medical, dental, vision, and wellness benefits Flexible time off policies Employer-sponsored 401(k) The anticipated pay range for this role is $165,000 - $180,000 per year. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills. Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Order.co is a guided B2B marketplace with a mission to simplify buying for businesses. Order.co makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High-Level Health. Order.co has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn. See growth from a new perspective, when everything is in Order.co. Job Description Please note, this hybrid opportunity will be based partially on-site at our NYC office location in Flatiron. Order management - process individual vendor orders for our clients, routing them through hundreds of vendors based on client preferences and availability Curate client and Order.co catalogs, and ensure our vendor data/rules are up to date Collaborate with our Customer Success team by resolving any issues and streamlining the client onboarding workflow to make the Order.co experience as valuable as possible Recommend workflow and platform improvements to operations and tech leadership to improve internal efficiency Do whatever it takes to make the Order.co client experience incredible! Qualifications Required Qualifications Comfort using G-Suite, Microsoft Office and Mac OS Detail-oriented with strong critical thinking and creative problem-solving skills Ability to multi-task and adapt to changing priorities Must be self-motivated and able to work in a team environment Ability to prioritize autonomously and ask for advice or help when necessary Ability to focus on recurring tasks with an emphasis on speed and accuracy Preferred Qualifications Bachelor's Degree or equivalent work experience Familiarity with Slack, Microsoft Teams, or other cross departmental communication tools. Six months of experience in e-commerce, vendor/order management, or a fast growing tech startup. Previous experience with using B2B software Additional Information What You'll Receive A competitive compensation package including stock options Robust medical, dental, vision, and wellness benefits Flexible time off and remote work policies Employer-sponsored 401(k) The anticipated pay rate for this role is $22 per hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills. Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Order.co is a B2B Ecommerce Platform that simplifies purchasing. Our strength has always been our unique edge: transforming how businesses connect with vendors through our marketplace. We're not just improving workflows, we're redefining how procurement, operations, accounting, and payments come together to drive efficiency and innovation. Every step - requisition, approval, payment, and reconciliation - is curated and automated to make purchasing across all vendors, locations and teams as easy as purchasing for your personal life. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order.co has raised $70M+ in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine. Job Description We are seeking a systems-oriented AP Manager, Vendor Operations to elevate the Accounts Payable function within our Vendor Payments ecosystem and support improvements across the broader vendor operations ecosystem. This role is primarily focused on AP, with responsibility spanning both day-to-day execution and the development of scalable processes that improve accuracy, visibility, and reliability. You will be the first team member with deep AP experience, responsible for evaluating current-state workflows, identifying gaps, and building more durable systems in partnership with Product and Engineering. The environment is fast-moving, and many processes are still evolving-success in this role requires a willingness to work closely in the details, learn existing workflows, and collaborate with current team members to improve them, while also helping define longer-term tooling and system investments. This role suits someone who thrives in ambiguity, enjoys creative problem solving, and is comfortable owning multiple workstreams at once. Initially, you will manage a one-person AP team and play a key role in shaping how the function, team structure, and supporting systems scale over time. Your work will directly impact financial accuracy, vendor trust, internal efficiency, and the customer experience. Key Responsibilities Own day-to-day AP execution within our Vendor Payments ecosystem, including invoice intake, routing, approvals, payment processing, exception handling, and both automated and manual reconciliation. Ensure invoices and vendor payments are processed accurately and on time, with clear visibility into status, risks, and outstanding issues. Act as the primary point of accountability for payment accuracy, missed or late payments, and recurring exceptions. Direct resolution of urgent payment escalations in partnership with internal stakeholders. Oversee workflows for discrepancy resolution, disputes, and fraud-related issues. Partner with Product and Engineering to surface operational pain points, define requirements, and influence tooling that improves AP efficiency and scalability. Translate operational gaps into clear, structured business and technical requirements to support prioritization and execution. Collaborate closely with the broader Vendor Operations team to streamline workflows that impact both AP and upstream/downstream vendor processes. Continuous Improvement Expectations Within Vendor Payments, evaluate existing AP workflows and identify process gaps, inefficiencies, and risks; design improvements that support scale, reliability, and clarity. Design, implement, and maintain operational standards, controls, and SLAs across invoice processing, approvals, payments, and reconciliation. Collaborate with internal stakeholders to reduce manual effort and operational risk through improved systems and automation when it comes to invoice ingestion and reconciliation. Drive vendor compliance by establishing clear invoicing standards, responsiveness expectations, and SLA adherence. Partner cross-functionally to review and improve processes related to overcharges, shortcharges, discrepancies, and adjustments. Introduce and evolve frameworks for fraud detection, prevention, dispute handling, and vendor KYB. Manage and develop direct reports, with responsibility for planning how the AP function and team scale over time. Qualifications 3-5+ years of Accounts Payable and/or Procure-to-Pay experience with ownership of end-to-end workflows. Willingness to work hands-on with frontline workflows and partner closely with ICs to deeply understand operational gaps and failure points. Proven ability to build, overhaul, or scale operational processes in fast-moving environments. Experience collaborating with Product and Engineering teams on tooling, automation, and system improvements. Strong communication skills and comfort managing vendor-facing and financial discrepancies. Strategic, systems-oriented thinker with strong attention to detail and analytical instincts. Ability to operate effectively in ambiguous environments and drive progress without fully defined processes. Familiarity with bill payment systems and operational collaboration tools. Nice to Have: Background in FinTech, payments, or financial operations. Working knowledge of SQL or experience partnering closely with data teams. Additional Information What You'll Receive A competitive compensation package including stock options Robust medical, dental, vision, and wellness benefits Flexible time off policies Employer-sponsored 401(k) The anticipated pay range for this role is $120,000 - $140,000 per year. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills. Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Order.co is a B2B Ecommerce Platform that simplifies purchasing. Our strength has always been our unique edge: transforming how businesses connect with vendors through our marketplace. We're not just improving workflows, we're redefining how procurement, operations, accounting, and payments come together to drive efficiency and innovation. Every step - requisition, approval, payment, and reconciliation - is curated and automated to make purchasing across all vendors, locations and teams as easy as purchasing for your personal life. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order.co has raised $70M+ in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine. Job Description We're seeking a Director of Customer Support to join the senior leadership team at Order.co and lead the function into its next chapter. This person will be tasked with transforming Support from a largely reactive service into a proactive, customer-first experience - one that supports customers across their entire vendor network, prevents issues before they cause disruption, and shapes the evolution of our product and business. Reporting to the VP of Customer Success, this role will oversee a global support organization of onshore specialists and offshore BPO agents. They will own the strategy, people leadership, and process improvements required to deliver fast, high-quality resolutions, safeguard customers from recurring issues, and surface critical insights to Product, Operations, and Success teams. Above all, they will ensure Support scales sustainably and cost-effectively, while elevating the customer experience into a true competitive advantage for Order.co. What You'll Do Lead Customer Support Organization Oversee and elevate the day-to-day operations of inbound support, with a focus on resolution speed and quality. Leverage systems and data to run processes that identify and resolve order issues before customers report them. Balance Cost and Experience Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction. Leverage AI, automation, and tooling to scale support while reducing manual effort and cost. Optimize the mix of all available ticket-handling resources (AI, deflection, onshore, offshore) Be the Voice of the Customer Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service Collaborate cross-functionally to ensure product improvements and process changes are informed by real customer pain points and data. Build Connected, High Performing Teams Strengthen relationships within support and across departments to ensure the team feels represented and integrated into the broader organization. Foster a culture of inclusion while creating opportunities for fun, recognition, and shared wins that make remote work feel human and connected. Ensure quality interactions with all tiers by developing training, coaching, and performance management programs. Qualifications 8+ years in customer support or operations, with at least 3 years managing people managers. Exceptional communicator and coach, skilled at listening, giving feedback, and empowering managers and agents to grow in their roles while staying connected to the company's mission. Empathetic and inclusive leadership style with a track record of building diverse, high-performing teams and fostering a sense of belonging across remote and global environments. Experience managing outsourced vendor relationships (BPOs) and scaling multi-tier support structures. Track record of implementing automation, AI tools, and process optimizations to improve cost efficiency and customer experience. Strong data-driven mindset with the ability to set and hit performance targets across cost, quality, and satisfaction. Excellent cross-functional collaboration skills; proven ability to influence product, engineering, and operations teams through VOC insights. Background in a marketplace, ecommerce, or other high volume environments strongly preferred. Additional Information What You'll Receive A competitive compensation package including stock options Robust medical, dental, vision, and wellness benefits Flexible time off policies Employer-sponsored 401(k) The anticipated pay range for this role is $165,000 - $180,000 per year. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills. Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Order.co is a B2B Ecommerce Platform that simplifies purchasing. Our strength has always been our unique edge: transforming how businesses connect with vendors through our marketplace. We're not just improving workflows, we're redefining how procurement, operations, accounting, and payments come together to drive efficiency and innovation. Every step - requisition, approval, payment, and reconciliation - is curated and automated to make purchasing across all vendors, locations and teams as easy as purchasing for your personal life. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion dollars in annualized spend across hundreds of customers like WeWork, SoulCycle, and Lume. Order.co has raised $70M+ in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine. Job Description We are seeking a systems-oriented AP Manager, Vendor Operations to elevate the Accounts Payable function within our Vendor Payments ecosystem and support improvements across the broader vendor operations ecosystem. This role is primarily focused on AP, with responsibility spanning both day-to-day execution and the development of scalable processes that improve accuracy, visibility, and reliability. You will be the first team member with deep AP experience, responsible for evaluating current-state workflows, identifying gaps, and building more durable systems in partnership with Product and Engineering. The environment is fast-moving, and many processes are still evolving-success in this role requires a willingness to work closely in the details, learn existing workflows, and collaborate with current team members to improve them, while also helping define longer-term tooling and system investments. This role suits someone who thrives in ambiguity, enjoys creative problem solving, and is comfortable owning multiple workstreams at once. Initially, you will manage a one-person AP team and play a key role in shaping how the function, team structure, and supporting systems scale over time. Your work will directly impact financial accuracy, vendor trust, internal efficiency, and the customer experience. Key Responsibilities Own day-to-day AP execution within our Vendor Payments ecosystem, including invoice intake, routing, approvals, payment processing, exception handling, and both automated and manual reconciliation. Ensure invoices and vendor payments are processed accurately and on time, with clear visibility into status, risks, and outstanding issues. Act as the primary point of accountability for payment accuracy, missed or late payments, and recurring exceptions. Direct resolution of urgent payment escalations in partnership with internal stakeholders. Oversee workflows for discrepancy resolution, disputes, and fraud-related issues. Partner with Product and Engineering to surface operational pain points, define requirements, and influence tooling that improves AP efficiency and scalability. Translate operational gaps into clear, structured business and technical requirements to support prioritization and execution. Collaborate closely with the broader Vendor Operations team to streamline workflows that impact both AP and upstream/downstream vendor processes. Continuous Improvement Expectations Within Vendor Payments, evaluate existing AP workflows and identify process gaps, inefficiencies, and risks; design improvements that support scale, reliability, and clarity. Design, implement, and maintain operational standards, controls, and SLAs across invoice processing, approvals, payments, and reconciliation. Collaborate with internal stakeholders to reduce manual effort and operational risk through improved systems and automation when it comes to invoice ingestion and reconciliation. Drive vendor compliance by establishing clear invoicing standards, responsiveness expectations, and SLA adherence. Partner cross-functionally to review and improve processes related to overcharges, shortcharges, discrepancies, and adjustments. Introduce and evolve frameworks for fraud detection, prevention, dispute handling, and vendor KYB. Manage and develop direct reports, with responsibility for planning how the AP function and team scale over time. Qualifications 3-5+ years of Accounts Payable and/or Procure-to-Pay experience with ownership of end-to-end workflows. Willingness to work hands-on with frontline workflows and partner closely with ICs to deeply understand operational gaps and failure points. Proven ability to build, overhaul, or scale operational processes in fast-moving environments. Experience collaborating with Product and Engineering teams on tooling, automation, and system improvements. Strong communication skills and comfort managing vendor-facing and financial discrepancies. Strategic, systems-oriented thinker with strong attention to detail and analytical instincts. Ability to operate effectively in ambiguous environments and drive progress without fully defined processes. Familiarity with bill payment systems and operational collaboration tools. Nice to Have: Background in FinTech, payments, or financial operations. Working knowledge of SQL or experience partnering closely with data teams. Additional Information What You'll Receive A competitive compensation package including stock options Robust medical, dental, vision, and wellness benefits Flexible time off policies Employer-sponsored 401(k) The anticipated pay range for this role is $120,000 - $140,000 per year. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills. Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.