Oregon Community Credit Union jobs - 38 jobs

OCCU, a member-owned credit union based in Eugene, Oregon, is guided by its vision to Enrich Lives. This vision shapes every action, aligning the team with a greater sense of purpose. With each interaction, OCCU strives to positively impact individuals and communities. The values of tenacity, humility, and big-heartedness are central to OCCU's commitment to putting members first. The position is on-site in Eugene, Oregon. The pay ranges from $24.00 to $29.00 per hour, with eligibility for incentive pay. Spanish-speaking personal bankers who pass a standardized test receive an additional $2 per hour. OCCU is looking for a part-time Senior Personal Banker for one of our busy Eugene branch. Senior Personal Bankers also known as Senior Enrichment Advisors, are responsible for providing financial guidance to members, opening new consumer and business accounts, handling payments and loan applications, and promoting OCCU products. They must have a thorough understanding of OCCU's products and services and be able to explain their benefits effectively to members. Part-time employees will work 18-24 hours per week. Work schedules may consist of working 2-3 full days during the week and then Saturday coverage or partial days during the week to help with lunch and break coverage and Saturday coverage depending on branch needs. Qualifications for this position include a minimum of three years of similar or related experience in banking, including opening consumer and business accounts and loans. Candidates must maintain licensing and relevant updates with the NMLS Safe Act. Qualified candidates will have the necessary education and experience to perform the essential functions and meet the minimum performance expectations for this role, with or without accommodation. OCCU offers a comprehensive compensation and benefits package, dental, and vision insurance, a 401(k)-retirement plan with employer match, paid time off in addition to 13 paid holidays, tuition reimbursement for eligible education and training, and company-paid long-term disability. OCCU is an Equal Opportunity Employer, and qualified candidates are encouraged to apply online by submitting their resume and cover letter detailing their qualifications and experience.

We're in the financial services industry, but we're not a bank. We're in the “people” business. Inspired by the credit union philosophy of “people helping people,” we've developed a strong and growing tradition of investing in our employees, our members, and our community. OnPoint is the largest community owned credit union in Oregon - and we're growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, OnPoint is looking for our next Manager, Digital Banking Operations. We invite you to explore and grow your career with us! JOB SUMMARY: The Manger, Digital Banking Operations will be responsible for leading the creation, development, and implementation of auditable and repeatable processes for our digital banking operations. This role involves performing User Acceptance Testing (UAT), analyzing data, and working cross-functionally to improve the overall digital experience for our members. The ideal candidate will have a strong understanding of digital banking platforms, operations, and data analytics, with the ability to define and deliver technical requirements. ESSENTIAL FUNCTIONS: Key Responsibilities: Join the team of On-call resources for technical and operational issues impacting digital banking. Some shifts outside of standard working hours in support of software deployments or special projects. Lead technical and operational incident resolution for digital products. Process Creation & Optimization: Lead the development and documentation of auditable, repeatable, and scalable processes to streamline digital banking operations. Work closely with internal teams, including IT, project management, and business partners, to ensure efficient workflow management and continuous process improvement. Identify opportunities for automation, efficiency gains, and risk reduction through process redesigns. User Acceptance Testing (UAT): Plan, execute, and manage UAT for digital banking products, services, and system updates to ensure they meet the business and functional requirements. Develop test cases and scripts, coordinate testing efforts, and report on test results. Work with internal stakeholders to ensure that issues are identified, tracked, and resolved during the UAT phase. Data: Reporting & Analysis: Lead authority on digital banking data within the credit union's data warehouse, ensuring accuracy, consistency, and integrity of data across digital banking platforms. Design, develop, and maintain Power BI dashboards and/or other reports to provide actionable insights on key performance indicators (KPIs), member behavior, transaction trends, and system performance. Partner with stakeholders to identify new data sources and reporting requirements, ensuring alignment with business goals and operational efficiency. Continuously monitor and optimize data reporting processes, ensuring timely and accurate delivery of insights to key decision-makers. Provide actionable insights and recommendations to management and cross-functional teams based on data analysis. Collaboration & Cross-Functional Communication: Partner with business, technology, and operations teams to ensure digital banking initiatives are implemented successfully and efficiently. Support the resolution of technical issues, ensuring proper troubleshooting and effective communication with relevant stakeholders. Continuous Improvement & Best Practices: Stay current with emerging digital banking trends, technologies, and best practices, and apply this knowledge to improve internal processes. Ensure compliance with industry regulations, security standards, and credit union policies. KNOWLEDGE, SKILLS & COMPETENCIES: Analytical & Problem-Solving Skills: Excellent analytical, problem-solving, and troubleshooting skills. Ability to interpret complex data, identify trends, and derive actionable insights. Attention to detail with a focus on delivering accurate and high-quality results. Soft Skills: Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams and present findings to senior leadership. Ability to manage multiple priorities and deadlines in a fast-paced environment. Self-motivated, proactive, and able to work both independently and as part of a team. Technical Skills: Strong proficiency with digital banking platforms, systems, and technologies. Knowledge of technical networks and infrastructure (e.g., cloud services, network topology, system integrations) to ensure seamless digital banking operations and support infrastructure improvements. Experience in data reporting and analysis, including the use of SQL, Excel, or data visualization tools (e.g., Power BI, Tableau). Demonstrated use of AI technologies to improve personal and program efficiency, including automation of routine tasks, predictive analytics, and data-driven decision-making. Familiarity with automation tools and workflows. MINIMUM EDUCATION & EXPERIENCE: Bachelor's degree in technology, or an equivalent combination of education and relevant experience 8 years of experience in technical operations, business analysis, or a related role including 3 years supervisory or lead experience 2-3 years in financial services or fintech industry PREFERRED EDUCATION & EXPERIENCE Bachelor's degree in technology Previous experience working with credit unions or other financial institutions OTHER QUALIFICATIONS: Experience in process documentation, process reengineering, and UAT management. Awareness of banking and industry standards. Familiarity with Agile methodologies and project management tools (e.g., Jira, Confluence). WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision to identify colored labels, cables, and indicator lights. Use of computer workstations at desk height. At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.#L #LI-Hybrid We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

Functions as a first-level resource for the branches and Contact Center for guidance on fraud. Working with Fraud Manager and the Fraud Investigations team, provide guidance to staff and triage complex situations involving fraudulent items or individuals. Lead by example with patience, education, and insight. ESSENTIAL FUNCTIONS Acts as the first-level resource to branch and Contact Center staff for questions/issues on account or person-level fraud. Provides professional, high-quality support to OnPoint staff. Analyze accounts and situations for risk assessment, making determinations if fraudulent activity exists or has the potential to occur, and take appropriate actions to either stem monetary loss or restrict accounts to further investigate root cause. Helps resolve escalated situations and researches complex issues in a proficient, timely manner to include communication directly with the member. Identifies when it is necessary to take over communication directly with member to resolve situation. Thoroughly documents and notates information and actions on all calls. Recommends procedural changes to improve efficiency. Identifies, communicates and addresses training needs of branch and Contact Center staff. Performs additional duties as required by Fraud Manager. KNOWLEDGE, SKILLS & COMPETENCIES Working knowledge of OnPoint products and services, thorough knowledge of fraud review processes and actions. Ability to quickly adopt and support frequent updates and changes. Knowledge of the computer system and applicable software programs. Working knowledge of regulatory requirements and current credit union policy and procedures. Strong professional verbal/written communication skills. Ability to use positive communication techniques to effectively resolve complex situation, both orally and in written formats. Leadership ability to motivate and earn the trust of staff and reflect confidence in direction. Highly proficient and creative at problem resolution. Ability to take initiative within appropriate authority. Ability to work well within a group and individually with minimal oversight. Willingness to work within an environment that is not easily defined within codified process and procedures, an eagerness to build a cumulative knowledge about risk and fraud across products and services, and looking for continuous improvement for the team and our members. MINIMUM QUALIFICATIONS High school diploma or GED. Minimum two years of financial industry experience. Minimum two years of member service or applicable experience. Minimum 1 year of fraud or risk review or applicable experience. Ability to work a Tuesday through Saturday schedule. At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

Join our Team At Rivermark, we're more than a financial institution we're a community of passionate people committed to transforming lives and communities together . We're a proudly progressive credit union that values diversity, equity, and inclusion, and we celebrate the differences that make each of us unique. At Rivermark, we foster an environment where every employee can show up as their authentic self and feel a genuine sense of belonging. We're deeply dedicated to serving historically marginalized and underserved communities, empowering our members to achieve their dreams through innovation, compassion, and personalized financial solutions. We believe that when our employees thrive, our members and communities thrive too. That's why we've built a culture rooted in collaboration, growth, and inclusion, where your ideas are valued, your voice matters, and your work truly makes a difference. If you're looking for a career with purpose and want to join a team that's shaping a brighter, more inclusive financial future for everyone, we'd love to have you join us. Primary responsibilities: Focused on improving the financial lives of members by building strong relationships, delivering exceptional service, and recommending and providing product and service solutions for member needs. Responsible for opening consumer and business accounts and loans, servicing existing accounts and loans, and occasionally conducting financial transactions. Utilizing professional, consultative selling skills, advises and advocates for product and service solutions to that are in the best interest of the members. Qualifications Must Haves: High school diploma/GED required. Minimum two years' experience in retail financial services required. Excellent communication and customer service skills. Ability to represent the credit union to members and business partners in a friendly, positive, and professional manner, consistent with that of the Credit Union at all times. Strong written, verbal and interpersonal skills. Ability to accurately interpret and apply the credit union's policies and operational procedures. Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, and correspondence. Able to maintain high levels of confidentiality. Strong organization, planning and prioritization skills. Ability to learn and maintain thorough knowledge of the Credit Union's products and services. Ability to effectively sell credit union products and services to members, using consultative selling skills to define and recommend enhancements to the member's financial services. Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications. Flexibility to deal with unexpected events and occasionally attend meetings and events that may occur outside of regularly scheduled work hours. Must be available to work branch hours, including Saturdays. Nice to Haves: Spanish speaking skills a plus. Experience with consumer loans preferred. We offer a competitive benefits package designed to support your well-being and professional growth. Visit our benefits page to learn more. Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.

We're in the financial services industry, but we're not a bank. We're in the “people” business. Inspired by the credit union philosophy of “people helping people,” we've developed a strong and growing tradition of investing in our employees, our members, and our community. OnPoint is the largest community owned credit union in Oregon - and we're growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, we invite you to explore and grow your career with us! Job Summary: As a Teller, you are the welcoming face to our members and non-members alike. Tellers help members meet their financial goals by handling routine financial transactions (deposits, withdrawals, advances, payments, etc.) and giving a warm welcome to everyone who comes into the branch. Tellers inform members of other products and services that will meet their financial needs and strengthen their relationship with the Credit Union. Responsibilities: Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met. Processes and accurately document all teller transactions according to established procedure. Understands and determines acceptability of negotiable items and member identification. Identifies and addresses members' questions and concerns to offer solutions. Proactively engaging member questions to uncover needs and cross-sell products and services. Refers to appropriate staff members or opens product/service as appropriate. Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome. Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them. Maintains cash drawer and balances within guidelines established by Credit Union. Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time). Perform any additional duties as required by the Management Team. Actively work to meet or exceed product and service cross-sale goals. Knowledge, Skills & Abilities: Ability to coordinate a variety of assignments simultaneously and prioritize work. Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union. Proficient in counting cash, arithmetic, ten-key calculator and basic computer skills. Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills. Ability to comprehend and adhere to compliance requirements. Physical Requirements: Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time). Demonstrates a sense of urgency when assisting members. Job Qualifications: High School graduate or GED required. A minimum of 6 - 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required. Bilingual skills are highly desired. Additional Information:Hours of Operations: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 PM. May be be required to work a combination of hours throughout the workweek M- Sat. Starting Pay: $22.00 per hour with no specific banking experience required, but with 6 months' sales and/or customer service experience required.This OnPoint branch is located inside a Fred Meyer or Safeway store. Employees working in an in-store location are eligible for an in-store differential. See what it is like to be a Teller at OnPoint: ********************************************** At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need accommodation during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure fair and inclusive experience.

Working under the direction and guidelines established by the VP/Commercial Credit Administration, the Commercial Loan Administrator supports the processing, servicing, and documentation of commercial loans. Exercises discretion and makes independent decisions within their authority, addressing and elevating servicing issues. Functions as part of a team and individually in a fast-paced, high-volume work environment. Ensures a high level of professional service to internal partners as well as business members. Responsibilities Communicates effectively with borrowers and Commercial Relationship Managers to collect necessary information provide status updates while providing a high level of service. Verifies and reviews title reports to ensure appropriate title insurance coverage Communicates with title companies and coordinates loan closings Order and analyze title insurance commitment reports, including title exceptions and endorsements. Prepares closing statements and title/escrow instructions Responsible for the accurate and timely preparation and/or ordering of commercial loan documents Assists with the funding and boarding of loans Performs quality control review for accuracy for loan documentation and note boarding ensuring consistency within OnPoint guidelines Creating and maintaining loan files while ensuring compliance with established guidelines and policies Knowledge, Skills & Abilities Strong written and verbal communication skills Ability to be a self-starter and take ownership of various processes Self-motivated to learn and grow within the position Proficiency in Microsoft Office, specifically Word and Excel required Demonstrated ability as a team player Requirements High school diploma required Bachelor's Degree in Finance, Business, or related field preferred. 1-3 years' experience in the Commercial Real Estate appraisal process 1-3 years' experience in the Commercial Real Estate closing process Knowledge and experience complying with State and Federal regulations At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

The Solutions Engineer, Mortgage & Collections Systems serves as the technical expert and strategic partner for the credit union's mortgage servicing (ICE MSP) and collections (Temenos) platforms. This role bridges business operations and IT, ensuring seamless integration across lending systems while driving both enterprise improvements and daily operational reliability. Responsibilities System Design, Integration, Administration Serve as the primary subject matter expert for mortgage servicing systems (ICE MSP), collections systems (Temenos), and their integrations with Encompass LOS, DNA, document management, and compliance/risk platforms. Partner with Mortgage Servicing, Collections, Lending, Compliance, Risk, IT, and vendors to translate business needs into system requirements, configurations, and technical solutions. Support system enhancements, upgrades, patches, and integrations, ensuring minimal disruption to operations and alignment with enterprise architecture standards. Develop architecture scripts, custom integrations, and system automations involving Encompass, third-party appraisal/credit systems, and compliance tools. Lead enterprise-level improvements, data integrations, reporting/analytics enhancements, and automation across mortgage and collections systems. Maintain current working knowledge of MSP, Temenos, and peer system features, releases, and updates. Documentation and Change Management Develop and maintain documentation for product builds, configuration, procedures, testing, and corrections. Lead definition of requirements, testing, and implementation of system enhancements and releases. Integrated into daily, weekly, and sprint development activities; lead enterprise testing, release planning, and cross-system deployment coordination. Additional Responsibilities Troubleshoot issues in mortgage and collections systems. Advises business and technical partners in assessment of business need and resolution of business problems in a highly collaborative manner. Drives consensus building and conflict resolution. Balances competing priorities in a time-sensitive environment to meet deadlines. Analyze information and evaluate the implications of a course of action or solution. Define problems, collect data, establish facts, and draw valid conclusions. Confident, comfortable communicator with strong written and verbal communication skills. Familiarity with AI/ML concepts and their application in systems analysis or mortgage and collection services. Experience with AI-enhanced platforms (e.g., Microsoft Copilot, chatbots, or predictive analytics tools) is a plus. Qualifications Required: 5+ years of system administration and analysis in mortgage servicing (MSP/ICE), collections (Temenos), or related financial systems. Experience with credit union operations in mortgage and collections systems. Bachelor's degree or equivalent work experience (4 years in lieu of degree). Preferred: Experience with MSP, LOS, Encompass, Temenos, and peer system integrations. Experience with integrations, workflow automation, and enterprise reporting tools. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. #LI-Hybrid

Join our Team At Rivermark, we're more than a financial institution we're a community of passionate people committed to transforming lives and communities together . We're a proudly progressive credit union that values diversity, equity, and inclusion, and we celebrate the differences that make each of us unique. At Rivermark, we foster an environment where every employee can show up as their authentic self and feel a genuine sense of belonging. We're deeply dedicated to serving historically marginalized and underserved communities, empowering our members to achieve their dreams through innovation, compassion, and personalized financial solutions. We believe that when our employees thrive, our members and communities thrive too. That's why we've built a culture rooted in collaboration, growth, and inclusion, where your ideas are valued, your voice matters, and your work truly makes a difference. If you're looking for a career with purpose and want to join a team that's shaping a brighter, more inclusive financial future for everyone, we'd love to have you join us. Position Overview The AVP, Facilities provides strategic leadership and hands-on management of the credit union's facilities, capital projects, and physical environments. This role oversees major construction and renovation initiatives including branch builds, headquarters improvements, and ATM/ITM deployments while ensuring compliance with regulatory, safety, accessibility, and security standards. Through strong people leadership, disciplined project management, and cross-functional collaboration, the AVP ensures facilities projects are delivered on time, within budget, and aligned with organizational growth and operational excellence. Primary Responsibilities Lead and develop a high-performing facilities team through coaching, goal setting, and ongoing development. Direct major construction and renovation projects from site selection through completion, partnering with architects, contractors, and city officials. Develop and manage project scope, schedules, and budgets, including the annual facilities capital plan. Ensure all projects comply with building codes, ADA requirements, safety regulations, and banking security standards. Oversee vendor and contractor selection, contract negotiation, performance management, and quality assurance. Analyze real estate and space utilization to recommend optimization, expansion, or consolidation strategies. Manage facilities planning, inspections, and capital improvement initiatives to support operational efficiency. Oversee physical security programs including access controls, alarms, cameras, and cash delivery areas. Deliver proactive and clear communications to employees regarding construction, maintenance, and facility-related impacts. Qualifications Must-Haves Bachelor's degree or equivalent combination of education and experience. Minimum five years of progressive management or leadership experience. Minimum five years of experience managing multiple facilities or construction projects in a dynamic environment. Strong knowledge of facilities management, construction principles, and project management practices. Experience managing budgets, vendors, and contract negotiations. Excellent organizational, problem-solving, and communication skills. Proficiency with Microsoft Office and ability to learn facilities and project management systems. Certified Facilities Manager (CFM) and/or IFMA credentials. Familiarity with physical security systems and banking facility requirements. Nice-to-Haves Experience supporting branch networks or regulated financial institutions. Experience with sustainability, energy efficiency, or workplace modernization initiatives

We're in the financial services industry, but we're not a bank. We're in the “people” business. Inspired by the credit union philosophy of “people helping people,” we've developed a strong and growing tradition of investing in our employees, our members, and our community. OnPoint is the largest community owned credit union in Oregon - and we're growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, OnPoint is looking for our next Consumer Lending Systems Analyst. We invite you to explore and grow your career with us! JOB SUMMARY: The Consumer Lending Systems Analyst executes thorough User Acceptance Testing (UAT), protocols, manages validation activities, supports product implementations, escalates system issues for resolution, and ensures the quality and accuracy of Lending enhancements and deployments. The administrator serves as a key resource in the end-to-end implementation lifecycle and ongoing system support. ESSENTIAL FUNCTIONS:• Support the implementation of Lending Origination System (LOS) products and modules, including configuration, testing, and deployment activities.• Develop, coordinate, execute, and document UAT test cases for LOS enhancements, upgrades, rate changes and new feature implementations.• Exercise discretion and independent judgement in the development of detailed specifications to support specific business needs while considering impacts to other departments and user experience.• Assist in the development of detailed specifications to support specific business needs, taking into consideration the potential impacts on other departments and user experience.• Exercise discretion and independent judgment in monitoring and documenting system issues, escalating unresolved problems to senior administrators or IT teams.• Validate system changes to ensure they meet business and compliance requirements.• Collaborate with business users to gather requirements, provide training, and ensure system adoption.• Maintain accurate records of test results, issues, and resolutions within the designated tracking system.• Assist in the preparation of process updates, end-user documentation, and training materials.• Participate in post-implementation reviews to assess project success and identify areas for improvement.• Support audit reviews by retrieving documents and verifying system accuracy.• Additional projects, responsibilities, or other duties assigned. KNOWLEDGE, SKILLS & COMPETENCIES: • Strong knowledge in consumer lending and loan products to support system configuration, testing, and deployment activities.• Strong competency in working with LOS and core software applications to validate system changes and ensure business and compliance requirements are met.• Strong organizational, analytical, and problem-solving abilities to monitor, document, and resolve system issues, as well as participate in post-implementation reviews.• Effective project management skills to prioritize and manage multiple tasks, including long- and short-term projects, in a dynamic and growth-oriented environment.• Effective communication skills for collaborating with business users, IT teams, and vendors, and for providing training and gathering requirements.• Adept at identifying and improving deficient processes and procedures and implementing solutions to enhance system adoption and performance.• Ability to maintain confidentiality when handling sensitive information related to system issues and user documentation.• Capable of working under tight deadlines, especially during configuration, testing, and deployment phases.• Quick to learn new software applications as needed to support evolving business needs and LOS enhancements. MINIMUM QUALIFICATIONS:• Bachelor's degree in business, computer science or related field, or equivalent work experience• Minimum 2 years' experience demonstrated in business analysis, process modeling, and application design, and project management• Ability to work periodic evening and weekend hours as required PREFERRED QUALIFICATIONS:• Prior consumer lending experience in a financial institution highly preferred• Understanding of the software development life cycle a plus• Prior experience with MeridianLink and Fiserv DNA backend configurations preferred At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

The Assistant Core Systems Manager plays a pivotal role in supporting the administration, integration, and optimization of the credit union's core banking system-primarily Fiserv DNA. This position requires a strategic thinker with hands-on technical expertise, a collaborative mindset, and a passion for leveraging automation and AI to drive operational excellence. In addition to technical responsibilities, this role includes direct leadership of a team, providing guidance, mentorship, and performance oversight to ensure high-quality service delivery. The ideal candidate will be instrumental in ensuring system reliability, enhancing team performance, and aligning technology initiatives with business goals. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee the daily administration, maintenance, and enhancement of the Fiserv DNA core banking system. Lead team supporting system integrations, upgrades, and vendor coordination to ensure seamless operations. Collaborate with cross-functional teams using Agile methodologies; participate in sprint planning, backlog grooming, and retrospectives. Utilize Azure DevOps for project tracking, task management, and coordination. Implement and manage automation workflows using OpCon SMA to streamline core system operations. Monitor system performance and proactively address issues to maintain high availability and meet SLAs. Use AI-driven tools and analytics to identify trends, improve processes, and scale operational excellence. Track and report on team KPIs, system health metrics, and project milestones to leadership. Participate in delevopment and implementation of disaster recovery and business continuity plans for the credit union's core banking system and integrated systems. Supervise and mentor staff, fostering a culture of accountability and continuous improvement. Maintain documentation for system configurations, processes, and troubleshooting procedures. KNOWLEDGE, SKILLS & COMPETENCIES: Proven ability to manage system integrations and troubleshoot complex issues. Familiarity with Agile frameworks (Scrum, Kanban); Agile certification is a plus. Experience using Azure DevOps for task and release management. Hands-on experience with OpCon SMA or similar automation platforms. Excellent problem-solving, communication, and leadership skills. Ability to work independently and collaboratively in a fast-paced environment. QUALIFICATIONS: Bachelor's degree in Computer Science, Information Systems, or related field preferred. Minimum 3 years of experience in core banking system administration, integrations, and support. At least 2 years experience directly with Fiserv DNA Core. Leadership experience within a technical team preferred. Experience with AI tools and performance analytics is a strong advantage. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision to identify colored labels, cables, and indicator lights. Use of computer workstations at desk height. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. This job description is not designated to cover or contain a comprehensive listing of responsibilities, duties or activities that are required of the employee for this job. Responsibilities, duties and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. #LI-Hybrid We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

Department: Member Service Center Reports To: Member Service Center Manager I Classification: Non-Exempt : Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, California and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Role : Provides Exceptional Experiences by identifying each individual member's unique financial need, and appropriately suggesting products and services that will meet or exceed those needs. Delivers unsurpassed service that builds long-term member loyalty while effectively handling member's transactions. Essential Functions & Responsibilities : 55% Assists members via phone and email with their membership and account need; including but not limited to opening and/or closing memberships, Certificates, and Consumer Loans. 15% Review and analyze member's financial situation with the ability to provide education and solutions that meet the member needs. Consistently promotes member participation by effectively cross-selling credit union products and services. 15% Responds to members requests, questions, and concerns. Takes ownership by finding the appropriate solution with timely follow through. 5% Maintains member records, prepares files and other member documents while maintaining the highest level of confidentiality. 5% Assists with specific branch opening and closing duties. 5% Proactively performs other duties as needed or assigned. Knowledge & Skills : Experience : Three years to five years of similar or related experience. Education : A high school education or GED. Interpersonal Skills : A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Other Skills : Excellent communication skills - verbal, written and listening. Needs-based sales ability. Good organizational and time management skills with the ability to work under occasional pressure. Good eye for detail and quality. Strong computer and 10-key calculator skills. Ability to work as a team player and adapt to Rogue's culture. Physical Requirements : Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking. Finger dexterity while using a computer. Regular talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more. Work Environment : Normal workday with occasional overtime. Will require working Saturdays and a rotating flexible schedule. Exposed to potentially hazardous conditions, i.e., robbery. Disclaimer : Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer. Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call **************. This Job Description is not a complete statement of all duties and responsibilities comprising the position .

Department : Marketing Department Reports To : SVP of Marketing & Facilities Classification : Exempt : Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, California and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Role : Creates a passion for Rogue Credit Union's agreed upon vision, mission, and values. Leads the marketing team to a disciplined execution of the marketing plan and priorities to achieve the credit union's strategic priorities and objectives. Serves staff and peers as a trusted adviser, respected colleague, visionary leader, and catalyst for organizational success. Essential Functions & Responsibilities : 30% Provides leadership to the Marketing team to deliver business growth through member acquisition, retention and engagement strategies that align with the credit union's strategic priorities. Translate organizational goals into actionable marketing plans that leverage brand strength, innovation and data-driven insights to create competitive differentiation. Collaborate with SVP Marketing & Facilities to shape enterprise-wide strategies where marketing plays a pivotal role in driving measurable business outcomes. Lead cross-functional initiatives, ensuring marketing programs are integrated, future-focused and executed with precision. 25% Recruits, hires, trains, coaches and motivates a high-performing team of marketing professionals to meet the daily operational needs of the areas assigned. Establishes and maintains objective accountability measurements and evaluates performance on all direct reports. Fosters a culture of innovation, accountability and continuous improvement with clear performance tied to business outcomes such as ROI, conversion and engagement. Creates and maintains a coaching culture to consistently strive toward the highest level of team member achievement and performance in building Member Loyalty. Keeps the team focused on goals/priorities, and manages workloads and assignments to meet specified timeframes. 15% Position digital marketing and data analytics as core strategic capabilities, advancing personalized and predictive engagement across channels. Oversee marketing technology platforms and ensure seamless alignment with digital systems and member data strategies. Harness advanced analytics and segmentation to optimize campaigns, cross-sell opportunities and member engagement. Stay at the forefront of emerging marketing technologies to proactively drive growth and efficiency. 10% Ensures that the Rogue Credit Union brand continually evolves to maintain a competitive position in the marketplace and remains deeply integrated within each community we serve. This role drives an omni-channel brand presence across print, digital, social, email, and member journey touchpoints ensuring consistent storytelling, strong market visibility, and measurable impact on product adoption and member loyalty. Develops and upholds brand standards, including creative, conceptual, and writing guidelines, while establishing design parameters and stylistic consistency across all marketing efforts. This position oversees a comprehensive range of marketing channels, including digital marketing (website, display, and paid media), search marketing (SEO/SEM), social media (organic and paid), email and lifecycle marketing, content marketing (blogs, thought leadership, and financial education), marketing automation, events and sponsorships, public relations and media outreach, community and business partnership marketing, and traditional advertising (print, radio, outdoor, TV, and branch marketing). Additionally, the VP of Marketing develops and optimizes the credit union's marketing budget to balance innovation, efficiency, and return on investment. 10% Works with the credit union's FOCUS team to implement organizational objectives, goals and scorecard metrics. 5% Stays current on applicable regulations, credit union policies, operational guidelines and controls, safety measures, service, and security procedures to ensure compliance throughout assigned areas of the credit union. Encourages an active understanding of regulations and credit union policy and guidelines amongst staff. 5% Proactively performs other duties as needed or assigned. Knowledge & Skills : Experience : Ten years to fifteen years of similar or related experience. Education : (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). Interpersonal Skills : Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills : Analytical, forward thinking and visionary. Excellent communication skills, verbal and written. Strong negotiation skills. Content development and presentation skills. Organization and time management skills. Strategic planning skills with the ability to think outside the box. Strong supervisory, management and leadership skills. Must possess excellent organizational and time management skills. Excellent team coordination skills. Excellent PC skills to include Microsoft Word, PowerPoint, Excel and Outlook. Strong administrative, organizational and time management skills. Ability to promote/suggest credit union products/services. Ability to grasp and promote the credit union's culture. Strong eye for detail/quality. Excellent judgment and decision-making ability with the ability to self-direct in managing day-to-day tasks within specified timelines. Hard worker with initiative and resourcefulness. Physical Requirements : Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discernments in sound. Close and continuous visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading. Work Environment : This job is an exempt position that requires flexibility in scheduling tasks and projects. The employee must independently monitor hours and judge the time needed to be spent on applicable duties. Employee must be capable of adjusting to unpredictable schedules proactively. As a direct representative of the credit union, the employee must conduct and present themselves courteously and professionally. Exposed to potentially hazardous conditions, i.e., robbery. Travel to all credit union regions may be required, and a valid driver's license is necessary to operate a company vehicle. Disclaimer : Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer. Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call **************. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

The Proactive Partner. You're a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members' financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We're also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint. Responsibilities Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities. Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners. Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information. Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements. Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements. Knowledge, Skills, and Abilities: Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing. Must be detail-oriented.Ability to be self-directed, efficient, and meet deadlines. Ability to manage a heavy pipeline of 40 plus loans. Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills. Demonstrated math and accounting skills. Qualifications High School diploma or GED required. Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures. Compensation for this role is primarily commission-based. At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

The role of Collections Specialist focuses on the areas of consumer loans, PLOCs and credit cards (early and late stage collections). The Collections Specialist supports the Collections team through unparalleled service to members and to teammates. Assists in the ongoing support of workflow within the department and acts as a point of contact within a specific area of Collections for Consumer Loans, PLOCs or Credit Cards. Effectively utilizes resources to consistently provide outstanding service to members, branches and other departments. Demonstrates a service philosophy of owning issues through completion and exceeding service level expectations in every interaction, to arrive at the best solutions for the membership. Responsibilities Must be a self-starter and strongly motivated to develop thorough cross-training in multiple areas of Collections. Works effectively in a team environment. Acts as a liaison with members and outside agencies for questions or issues pertaining to past-due loans or negative balance accounts, and takes appropriate action with the approval of management. Documents contacts with members accurately and completely to provide continuity in conversations and protection for OnPoint. Accomplishes assignments and projects with general supervision and within tight deadlines. Essential Functions Analyze and apply sound collection techniques to reduce delinquencies and negative account balances. Maintain accurate records of collection efforts by documenting actions in the collection systems. Takes appropriate action as primary point of contact with members and outside agencies. Exercises good judgment, initiative and tact during communication with members, outside agencies and other internal employees. Knowledge, Skills and Abilities Provide professional, high-quality service to members. Knowledge of laws and regulations within the collections field Knowledge of fiduciary and membership needed in order to audit documentation for accuracy. Contribute to a sense of teamwork and purpose within the department. Initiate operational efficiencies. Compliance with all security and confidentiality policies and procedures. Manages time and resources to ensure all work is completed accurately and on schedule. Effective verbal and written communication skills, ability to document procedures. Independently identify, analyze, and resolve member issues. Understanding of credit union operations, procedures and applicable regulations. Highly organized and ability to effectively multi-task. Qualifications High School Diploma or equivalent required. Minimum of one year of successful work experience in a financial institution. Knowledge of FDCPA guidelines strongly desired. Strong verbal and written communication skills. Prior collections experience preferred. At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. LI-Hybrid

Join our Team At Rivermark, we're more than a financial institution we're a community of passionate people committed to transforming lives and communities together . We're a proudly progressive credit union that values diversity, equity, and inclusion, and we celebrate the differences that make each of us unique. At Rivermark, we foster an environment where every employee can show up as their authentic self and feel a genuine sense of belonging. We're deeply dedicated to serving historically marginalized and underserved communities, empowering our members to achieve their dreams through innovation, compassion, and personalized financial solutions. We believe that when our employees thrive, our members and communities thrive too. That's why we've built a culture rooted in collaboration, growth, and inclusion, where your ideas are valued, your voice matters, and your work truly makes a difference. If you're looking for a career with purpose and want to join a team that's shaping a brighter, more inclusive financial future for everyone, we'd love to have you join us. Position Overview: Provides leadership to foster a high-performing, collaborative work environment, developing a motivated team and promoting inter-departmental cooperation. Oversees the daily processing of ACH, Zelle and other “faster payment” transactions, ensuring accuracy and timeliness. Responsible for developing and maintaining policies, procedures, and quick guides, ensuring documentation stays current with evolving trends and process improvements. Maintains expert knowledge of federal and state regulations related to various ACH, “faster payment”, and other electronic payment channels, ensuring the team receives the necessary training for compliance and development. Collaborates with leadership on hiring, promotions and disciplinary actions for team members. Partners with management and internal and external auditors for ongoing reviews on ACH and faster payment channels. Primary Responsibilities: Provides leadership to create a high-performing, creative, and collaborative work environment. Develops a team of motivated, results-oriented individuals promoting cooperation among employees and other departments. Holds regular coaching and development discussions, and maintains awareness of each employee's strengths, developmental needs, and career goals. Oversees the daily processing and settlement of ACH, Zelle, FedNow and other faster payment transactions. Monitors and supports team to ensure member and employee requests submitted through various service request channels meet the defined service level agreement. Uses data and reporting to track performance. Develops and maintains comprehensive written procedures and quick guides for each area of responsibility, ensuring documentation reflects evolving trends and process enhancements. Coordinates and directs the daily operations of the functional area. Aligns work processes, job assignments, training and scheduling to support exceptional and frictionless member service. Performs quality assurance on team's work to monitor adherence to procedures, and service delivery to members and staff. Monitors processes and feedback for trends that could be indicative of a larger systemic issue, fraud or training needs. Communicates issues identified with appropriate management. Partners with internal and external auditors to conduct ongoing reviews of ACH, FedNOW and other faster payment channels, ensuring regulatory compliance, risk mitigation and operational effectiveness. Leads the annual ACH Risk Assessment process, identifying control gaps and recommending enhancements to strengthen payment operations. Inspires a culture of continuous learning and seeks opportunities to streamline work processes, systems and procedures. Recommends, advocates and participates on projects and process improvements to enhance department efficiency and overall credit union performance. Maintains expert knowledge of federal and state regulations, Nacha rules, risks and fraud trends related to ACH and other faster payment channels. Ensures employees complete relevant training to remain compliant with regulatory requirements. Qualifications Must Haves: Bachelor's degree. An equivalent combination of education and experience will be considered in lieu of a degree. Minimum of three years progressive management experience. Minimum of two years in an ACH operations role required. Extensive knowledge and understanding of ACH operation and processes. Experience researching, analyzing, and resolving high risk ACH and faster payment transactions with a demonstrated ability to reduce risk and loss in the decision process. Skilled at uncovering needs, understanding and defining a problem, collecting information, establishing facts, and making strong decisions. Ability to interpret and consistently apply knowledge, including how to address exception situations. Comprehensive knowledge and understanding of all applicable credit union policies and procedures, as well as state, federal, and compliance rules and regulations including, Nacha Operating Rules, Regulation E, Regulation CC, Regulation J, OFAC, Uniform Commercial Code and Federal Operating Circulars. Possess a strong understanding of operations risk and compliance and how to effectively apply it. Exceptional service, de-escalation, and coaching skills. Able to create an environment where employees consistently provide professional, caring and individualized experience to members and employees. Strong collaboration and partnership skills. The ability to successfully interpret, gather, and leverage information to balance risk, and support organizational strategy and the member experience. Able to understand risk inherent in processes and apply appropriate controls. Effectively applies knowledge when determining warranted exceptions. Uses review and analysis of available information, and the present situation, remaining focused on the member experience. Excellent team building, goal setting and problem-solving skills. Able to build effective teams that work collaboratively with others. Leads by example and exhibits leadership abilities that create a high-performing, creative, and collaborative work environment that supports business objectives while reflecting and advancing the credit union's culture, vision, and values. Ability to interact effectively and professionally in group and individual settings and develop positive internal working relationships. Helps create an environment where people feel welcome, a sense of belonging, listened to and engaged. Strong written, verbal communication and interpersonal skills. Ability to apply solid judgment, initiative, and tact in communications with members and staff. Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, correspondence, system upgrades and system testing. Able to maintain high levels of confidentiality. Strong organization, planning and prioritization skills. Successful at balancing responsibilities to ensure completion by deadlines. Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications. Flexibility to deal with unexpected events and occasionally attend meetings and events that may occur outside of regularly scheduled work hours. Must be available to work between the hours of 6:30 a.m. and 5 p.m., Monday through Friday. Initial training on-site at Oregon City. This position is a hybrid work model. Nice to Haves: Professional certifications such as Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) preferred. We offer a competitive benefits package designed to support your well-being and professional growth. Visit our Benefits page to learn more. Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.

We're in the financial services industry, but we're not a bank. We're in the “people” business. Inspired by the credit union philosophy of “people helping people,” we've developed a strong and growing tradition of investing in our employees, our members and our community. OnPoint is the largest community owned credit union in Oregon - and we're growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance and providing opportunities to truly make a difference. We invite you to explore and grow your career with us! Responsibilities Responsible for exceptional member service to include eye contact, welcome greeting, thanking the member by name, interest and willing to help, energy in body language and tone, friendly comments and ensuring members needs are fulfilled. Performs and documents over the counter transactions as identified in the teller habit pattern. Understands and determines acceptability of negotiable items and member identification. Identifies and addresses member questions and concerns to offer solutions. Listens for clues in order to identify cross-sale opportunities. Refers to appropriate staff members or opens product/service as appropriate. Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome. Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them. Maintains cash drawer and balances within guidelines established by Credit Union. Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time). Performs any additional duties as required by the Management Team. Knowledge, Skills & Abilities Ability to coordinate a variety of assignments simultaneously and prioritize work. Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union. Proficient in counting cash, arithmetic, ten-key and basic computer skills. Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills. Job Qualifications High School graduate or GED required. A minimum of 6 - 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required. Bilingual skills are highly desired. Additional Information:Hours of Operations: Monday - Thursday 9 AM - 5:30 PM, Fridays 9 AM - 6 PM, Saturdays 9 AM - 1 PMStarting Pay: $22.00 per hour with no previous banking experience! See what it is like to be a Teller at OnPoint: ********************************************** At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

OnPoint Community Credit Union is creating a hands-on AI Engineer role to identify, roadmap, roll out, and incorporate AI technologies that improve employee productivity across all departments and enhance member-facing experiences. This role emphasizes evaluating, buying, and integrating commercial AI solutions into OnPoint's ecosystem. PRIMARY OUTCOMES (FIRST 12 MONTHS) Enterprise AI roadmap & scorecard: Publish a quarterly roadmap and KPI framework (adoption, productivity, quality, compliance), with defined ROI baselines for top use cases. Microsoft 365 Copilot enablement: Lead phased licensing, champions, training content, and usage telemetry to achieve sustained adoption across targeted cohorts. Developer productivity: Coordinate GitHub Copilot rollout practices and guardrails with Architecture/Dev leaders; track time-to-task and code quality indicators. Member functionality pilots: Orchestrate 2-4 vendor-led pilots (e.g., secure AI chat, intelligent knowledge retrieval, guided representative training). Governance & risk: Operationalize controls required by OnPoint's GenAI Standard; embed exception handling, audit trails, and vendor due‑diligence artifacts for exam readiness. KEY RESPONSIBILITIES Strategy & Roadmap Maintain an enterprise backlog of AI opportunities across employee and member workflows; prioritize based on feasibility, security, compliance, and member/business value. Publish standards for success measures (adoption, hours saved, quality uplift, CSAT/NPS impact) and report progress quarterly. Product Selection & Vendor Management Scan the market, evaluate vendors, and publish radar (product capabilities, model behavior, explainability, security posture, data handling, support/SLA, cost). Lead third‑party due diligence with Information Security, Risk, and Legal, documenting model/agent usage, guardrails, data flows, and residual risks in accordance with OnPoint's GenAI Standard and regulatory expectations. Implementation & Integration (Buy & Integrate) Configure and integrate commercial AI tools with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint), SharePoint/OneDrive, and approved APIs. Coordinate with system owners to enable secure connections to core platforms (e.g., Fiserv DNA), LOS/digital origination, and relevant mortgage/collections peer systems (e.g., MSP/ICE, Temenos) where member functionality is affected. When needed, implement light orchestration (prompt templates, retrieval‑augmented generation, semantic search) using approved cloud services-never exposing Restricted data outside OnPoint's governed environments. Adoption, Training & Change Leadership Build champion networks and guided practice (labs, office hours, playbooks) for high‑value Copilot scenarios by role; collect feedback and iterate enablement materials. Partner with L&D/Communications to deliver ‘What good looks like' content and onboarding for new AI tools (including Copilot access methods and do/don't guidance). Governance, Risk & Compliance Enforce OnPoint's GenAI Standard, acceptable‑use rules, and content hygiene; implement filters/controls to prevent inappropriate or risky outputs. Produce model/agent run-books and audit-ready artifacts: data lineage, access controls, usage logs, evaluation results, and exception management. Prepare for supervisory exams with documented model risk practices and third‑party vendor reviews aligned to NCUA risk expectations. Measurement & Continuous Improvement Stand up metrics for adoption and impact (e.g., hours saved per cohort, content quality improvements, member journey metrics); publish quarterly improvements. Harvest learnings from pilots into hardened patterns and enterprise standards; retire low‑value tools. REQUIRED QUALIFICATIONS 5+ years in enterprise technology, solutions engineering, or product enablement with hands-on delivery of SaaS platforms; financial services experience preferred. Demonstrated success rolling out commercial AI tools (e.g., Microsoft 365 Copilot, GitHub Copilot) at scale with measurable productivity impact. Strong vendor evaluation and third‑party risk skills (security, privacy, compliance), and experience coordinating with InfoSec, Legal, and ERM. Working knowledge of M365/Azure (Teams, SharePoint, Entra ID, Purview), data governance and secure integration patterns. Practical prompt design and light orchestration (RAG, vector search) for commercial platforms; ability to document experiments and outcomes clearly. PREFERRED QUALIFICATIONS Credit union/banking domain familiarity; experience integrating with core systems (e.g., Fiserv DNA), LOS, and mortgage/collections peer systems (e.g., MSP/ICE, Temenos). Experience building enablement programs (champions, workshops, usage telemetry) for Copilot-like tools. Awareness of FFIEC/GLBA and emerging NCUA guidance related to AI, model risk, cybersecurity, and third‑party oversight. SUCCESS METRICS (EXAMPLES) Adoption: % of licensed users with sustained weekly Copilot engagement; % of pilot cohorts achieving target usage. Impact: Hours saved and cycle‑time reduction for target workflows; quality improvements (readability, accuracy). Member outcomes: Improved self‑service resolution rates or journey conversion for AI‑augmented experiences. Governance: Zero prohibited data exposures; audit-ready artifacts; timely vendor assessments and issue remediation. At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience. #LI-Hybrid

Department: Mortgage Services Reports To: Mortgage Services Production Manager Grade: 8 Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 : Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, California and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Role: Acts as the initial contact for remote members with residential loan inquiries by assisting them in choosing the path that best suits their needs. Works to create an exceptional residential loan onboarding experiencing for all Home Equity and Home Refinance products by assisting remote members with the application process. Refers all First Mortgage purchase applications to the appropriate Mortgage Loan Officer (MLO). Proactively assists all digital Home Equity members with their application process. Essential Functions & Responsibilities: 60% Accepts inbound residential loan calls reviewing and explaining loan options, rates and terms with members providing guidance on which products meet their needs. Inputs loan applications into the proper point of sale system to facilitate the loan process. Provides initial disclosures on Home Equity and Manufactured Home in a Park (MHIPs). 15% Actively returns calls to members with residential loan inquiries within an established Service Level Agreement (SLA) that have entered through the remote or digital channels. 10% Promptly responds to member requests, questions, and concerns by finding the appropriate solution. Assists members as quickly as possible and assists walk-in members whenever possible. 5% Facilitates residential loan transactions by assigning the member to the appropriate Mortgage Loan Officer (MLO) for same day response. 5% Promotes a culture of deepening participation by effectively and actively cross selling credit union products and services to meet each member's needs. 5% Proactively performs other duties as needed or assigned. Performance Measurements: 1. Supports and practices Rogue's Vision, Mission, Values and Loyalty Culture. Utilizes the Service Promises with both internal and external members. Embraces Rogue's community involvement program in a positive and proactive manner. 2. Demonstrates empathy, self-reflection, and adjustment of own behaviors, displaying effective emotional intelligence. 3. Meets or exceeds the minimum established departmental goals in order to assist in meeting the credit union goals and scorecard metrics while providing consistent service to members. 4. Positively communicates and practices both oral and written skills with co-workers and members ensuring that internal and external member service is a priority. Practices active listening in communications with others, encourages ideas and feedback giving full attention to listening to understand, not just respond. 5. Maintains an understanding of credit union products, services, policies and procedures, as well an understanding of the credit union's mission and vision while providing consistent service to members. 6. Ensures all activities within the department are carried out within the expected time frames and completed accurately. 7. Adheres to and maintains all credit union promotional, regulatory and policy compliance requirements including compliance with any Federal, and State laws. Knowledge and Skills: Experience: Three years to five years of similar or related experience. Education: A high school education or GED. Must be National Mortgage Loan Service (NMLS) registered to serve in this role. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: Good communication and listening skills; proficient in Microsoft Office Applications and other software programs. Physical Requirements: Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading. Work Environment: Normal workday with occasional overtime. Exposed to potentially hazardous conditions, i.e., robbery. Disclaimer: s are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Note: Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer. Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method, please call **************. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

At OnPoint, it's more than just having a job, it's about starting and growing your career. We're dedicated to supporting you through your journey from the minute you first walk in the door. With our help, you will be an expert in the products and services that we offer and you'll be able to provide members with sound and practical financial advice. We're looking for outgoing, friendly and helpful people. Can you provide exceptional member service? Are you a dependable team player? Can you work efficiently and are you good at multitasking? Your career in the financial services industry can start right here, right now! Responsibilities Proactively supports the branch team with exceptional member service to include eye contact, active lobby management, checking in with waiting members, interest and willing to help, greeting members warmly and thanking them by name, energy in body language and tone, using friendly comments and insuring members current and future needs are fulfilled. Opens new consumer and business accounts, Fiduciary, IRA's, CD's, checking and loans. Focus on retention of current loan and deposit business and developing new consumer and business relationships. Listening, identifying, processing and recommending solutions. Takes initiative to utilize all available resources to ensure members are assisted completely. Performs both account and loan maintenance, assists with submitting necessary documentation to support transactions. Conduct outbound calling to members in order to further develop and/or retain lending and deposit relationships. Acts as liaison between members and off-site employee's and departments to resolve issues, assist with courtesy signings, and completion of required forms and documents. Listens for clues and identifies cross-sell opportunities and refers to appropriate staff members as appropriate. Maintains cash drawer and balances within guidelines established by Credit Union. Performs any additional duties as required by the Branch Management Team for the overall operations of the branch. Knowledge, Skills & Abilities Demonstrated knowledge and experience with financial and lending operating systems. Ability to give exceptional member service and have strong interpersonal communication skills. Work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union. Ability to coordinate and complete a variety of assignments simultaneously and prioritize work. Ability to be self-directed and work under limited direct supervision. Job Qualifications High school diploma or GED required. A minimum of 1-2 years previous financial institution experience. Retail sales or customer service position involving cash experience preferred. Bilingual skills are a plus. Ability to successfully register with the National Mortgage Licensing System (NMLS). Additional Information: Hours of Operations: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 PM Starting Pay: $25.00 per hour! This OnPoint branch is located inside a Fred Meyer or Safeway store. Employees working in an in-store location are eligible for an in-store differential. At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background. We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.